PacketTrap MSP User's Guide - Software Communities - Quest ...

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Gadget Name Description Location of Gadget Top 10 - Average Memory Usage Monitors the memory performance of a list of one or more nodes. Top 10 Top 10 - Average Packet Loss Displays the average packet loss of a list of one or more nodes. Top 10 Top 10 - Disk Volume Usage Top 10 - Highest Average Latency Displays the highest average disk volume usage as a percentage of drive capacity for a list of devices. Displays the highest average latency of a list of one or more nodes. Top 10 Top 10 Top 10 - Network Interface Usage Displays the highest network interface usage for a list of nodes. Top 10 Top Network Traffic: Applications (for one or multiple targets) Shows network traffic data, organized by application and dependent on the scope that you select when you create the gadget. Top 10 Top Network Traffic: Convs (for one target) Top Network Traffic: Domains (for one or multiple targets) Top Network Traffic: Endpoints (for one or multiple targets) Shows network traffic data, organized by conversation and dependent on the scope that you select when you create the gadget. Shows network traffic data, organized by domain and dependent on the scope that you select when you create the gadget. Shows network traffic data, organized by endpoints and dependent on the scope that you select when you create the gadget. Top 10 Top 10 Top 10 Virtual Machines Displays VMware ESX Server virtual machines. VMware VMware Host Summary VoIP Active Calls VoIP Call History Displays a summary of VMware ESX Server host infor-VMwarmation. Displays active calls through IP SLA on Cisco call manager. VoIP Displays call history through IP SLA on Cisco call manager. VoIP
Gadget Name Description Location of Gadget VoIP Phone Status Windows Event Logs Windows Services Displays VoIP phone status through IP SLA on Cisco call manager. Displays all event logs collected for a device, including application, security, and system event logs. Displays critical windows services information, such as status and start type. VoIP Alerts and Logs OS Details Wireless Access Point Displays information about key variables of a wireless access point, such as signal strength and Wireless Performance quality. Wireless Access Point List Wireless Clients Chart Wireless Clients List Wireless Traffic Chart Displays information about all wireless access points on a network. Shows how many wireless clients are connected to a wireless access point within a given time frame. Displays key variables for each client connected to a wireless access point. Shows the amount of received and transmitted network traffic generated by a wireless device within a specified interval of time. Wireless Performance Wireless Performance Wireless Performance Wireless Performance See Also Adding Gadgets to Your Dashboard Adding Dashboard Tabs Adding a dashboard tab allows you to create multiple dashboards that you can customize with any of the available gadgets. For example, you can create a dashboard which contains only gadgets that display information specific to routers. <strong>PacketTrap</strong> <strong>MSP</strong> includes the following pre-defined dashboards tabs: • Top Ten • Alerts and Logs To add a tab
Page 2 and 3: About PacketTrap MSP PacketTrap MSP
Page 4 and 5: You can easily switch to the new da
Page 6 and 7: PacketTrap MSP Setup User Guide Thi
Page 8 and 9: Visit the PacketTrap MSP support si
Page 10 and 11: • There exists a large amount of
Page 12 and 13: Host Server System Requirements Por
Page 14 and 15: System Requirements for Device and
Page 16 and 17: • 4 GB RAM -> 2 GB RAM • 8 GB R
Page 18 and 19: Adding Groups You can create multip
Page 20 and 21: allows network administrators to qu
Page 22 and 23: For more information on troubleshoo
Page 24 and 25: 4. In the Enter Targets field, type
Page 26 and 27: Ping Timeout (ms) Maximum amount of
Page 28 and 29: set and manage the device's credent
Page 30 and 31: 1. In the PacketTrap MSP Studio, cl
Page 32 and 33: Updating Your Version of PacketTrap
Page 34 and 35: Monitoring Your Devices by WMI Wind
Page 36 and 37: The following diagram shows how Pac
Page 38 and 39: Visit the PacketTrap MSP Community
Page 40 and 41: Touring the Dashboard View User Int
Page 42 and 43: • Move gadgets around in the Dash
Page 44 and 45: Gadget Name Description Location of
Page 48 and 49: 1. From the Dashboard menu, click A
Page 50 and 51: See Also About Gadgets Editing Gadg
Page 52 and 53: 12. To make a data field the primar
Page 54 and 55: 1. In the PacketTrap MSP Studio, se
Page 56 and 57: DNS Audit The DNS Audit tool matche
Page 58 and 59: Graphical Ping The Graphical Ping t
Page 60 and 61: Configuring the Ping Scan Tool Sett
Page 62 and 63: 3. In the Credential Details sectio
Page 64 and 65: To run the Switch Port Mapper tool
Page 66 and 67: 1. In the Devices View, select a de
Page 68 and 69: • Go to Power Settings. • Searc
Page 70 and 71: Ping Timeout (ms) Maximum amount of
Page 72 and 73: • Overview of Local Polices • O
Page 74 and 75: 9. Click the Blackout Schedule tab.
Page 76 and 77: See Also Adding New Policies About
Page 78 and 79: 1. In the Monitors Tab, navigate to
Page 80 and 81: Monitors the number of processors,
Page 82 and 83: • SMTP Connects to a SMTP server
Page 84 and 85: NOTE: HP and Juniper require Telnet
Page 86 and 87: description, OID, or which services
Page 88 and 89: From a device: You can create a cus
Page 90 and 91: 1. On the Main menu, click Configur
Page 92 and 93: Finding Vendors in the MIB Library
Page 94 and 95: 5. Select an OID in the drop-down l
Page 96 and 97:
For more information on the SNMP Wa
Page 98 and 99:
Removing Custom SNMP Monitors from
Page 100 and 101:
1. Select a device in the Devices V
Page 102 and 103:
NOTE: If you have multiple custom m
Page 104 and 105:
See Also Adding Alerts Escalating A
Page 106 and 107:
Escalating Alerts Escalating Alerts
Page 108 and 109:
To set up an alert for a custom mon
Page 110 and 111:
This section includes the log outpu
Page 112 and 113:
Adding a New AntiVirus Policy 1. In
Page 114 and 115:
Configuring Advanced Scan Settings
Page 116 and 117:
Performs a thorough scan of all the
Page 118 and 119:
Disabling Windows Services When you
Page 120 and 121:
AntiVirusSoftwareInstalled This ale
Page 122 and 123:
4. In the Entry Type drop-down list
Page 124 and 125:
See Also Overview of Patch Manageme
Page 126 and 127:
NOTE: It may take a few seconds for
Page 128 and 129:
See Also Configuring Autotask to Wo
Page 130 and 131:
Configuring ConnectWise to Work wit
Page 132 and 133:
• Deselect the Include Device Det
Page 134 and 135:
3. Select the device that you want
Page 136 and 137:
1. In the PacketTrap MSP Studio, cl
Page 138 and 139:
To start creating a custom report 1
Page 140 and 141:
3. Locate the report that you want
Page 142 and 143:
1. In the Reports View, click Expor
Page 144 and 145:
The following diagram shows how Pac
Page 146 and 147:
To view network traffic information
Page 148 and 149:
Conversations The Conversation grou
Page 150 and 151:
NOTE: You can use the Pie Chart lin
Page 152 and 153:
Touring the Network Map Editor User
Page 154 and 155:
1. In the Studio tree view, right-c
Page 156 and 157:
1. Select a group and double-click.
Page 158 and 159:
2. Click Edit. The Network Map Edit
Page 160 and 161:
offices in different cities across
Page 162 and 163:
Deleting Network Maps You can delet
Page 164 and 165:
• Number of devices in your datab
Page 166 and 167:
• Helps generate reports about th
Page 168 and 169:
• 2-hour-data noise threshold •
Page 170 and 171:
4. Click Copy URL or Email URL to s
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