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Enabling a Digitally United Kingdom - Umic

Enabling a Digitally United Kingdom - Umic

Enabling a Digitally United Kingdom - Umic

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Contents<br />

Foreword 1<br />

Executive summary 3<br />

Overview 9<br />

How individuals benefit 11<br />

e-Skills for employability 11<br />

New forms of content and communication 12<br />

Shopping online 16<br />

Daily living 18<br />

Health and social care 21<br />

Citizenship 22<br />

How suppliers benefit 25<br />

Business and industry 25<br />

Voluntary sector 28<br />

Government 30<br />

Digital engagement today 37<br />

Delivering compelling propositions 39<br />

The knowledge gap 40<br />

Work undertaken 41<br />

Objectives 41<br />

Methodological process 41<br />

The Digital Engagement Framework 42<br />

The Benefits Realisation Model 43<br />

Data collection 45<br />

Data analysis 46<br />

Results and discussion 47<br />

Demographic profile across Digital Engagement Framework 47<br />

The digitally engaged 53<br />

The digitally unengaged 59<br />

Recommendations 81<br />

Appendices 83

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