Enabling a Digitally United Kingdom - Umic
Enabling a Digitally United Kingdom - Umic
Enabling a Digitally United Kingdom - Umic
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Contents<br />
Foreword 1<br />
Executive summary 3<br />
Overview 9<br />
How individuals benefit 11<br />
e-Skills for employability 11<br />
New forms of content and communication 12<br />
Shopping online 16<br />
Daily living 18<br />
Health and social care 21<br />
Citizenship 22<br />
How suppliers benefit 25<br />
Business and industry 25<br />
Voluntary sector 28<br />
Government 30<br />
Digital engagement today 37<br />
Delivering compelling propositions 39<br />
The knowledge gap 40<br />
Work undertaken 41<br />
Objectives 41<br />
Methodological process 41<br />
The Digital Engagement Framework 42<br />
The Benefits Realisation Model 43<br />
Data collection 45<br />
Data analysis 46<br />
Results and discussion 47<br />
Demographic profile across Digital Engagement Framework 47<br />
The digitally engaged 53<br />
The digitally unengaged 59<br />
Recommendations 81<br />
Appendices 83