Troop Coordinator Guide
Bloomington Service Center
3 Westport Court
Bloomington IL 61704
Champaign Service Center
Champaign, IL 61820
Decatur Urban Program Center
1100 E. Pershing Road
Decatur IL 62526
Peoria Service Center
1103 W. Lake Ave.
Peoria IL, 61614
Peru Service Center
2220 Marquette Road
Peru, IL 61354
Quincy Service Center
3837 Eastlake Centre Drive
Quincy, IL 62305
Springfield Service Center
3020 Baker Drive
Springfield, IL 62703
This book belongs to:
Name ___________________________Troop ____________
My Service Area Coordinator is:
Name __________________________Service Area ________
Email Address ______________________________________
Phone (_____) ______-______ Best Time to Call ____________
Cell Phone (_____) ______-_______
Orders are placed at www.abcsnap.com. User name is citroop
followed by your troop firstname.lastname@example.org example:
email@example.com The password is admin2.
Cookie Order Website
Cookie Program Resources, Goal Setting, and
Online Marketing Tools
Dear Troop Cookie Coordinator,
The Girl Scout Cookie Program has grown into a leading business and economic literacy program that is run by and for girls.
The Girl Scout Cookie Program provides an important ingredient for leadership by helping girls develop five key skills: Goal
Setting, Decision Making, Money Management, People Skills, and Business Ethics.
Your most important function in preparing for the Girl Scout Cookie Program will be the time you spend with the girls in the troop.
Through the Cookie Program, even the youngest Girl Scouts gain self-confidence and poise by learning how to greet customers
and offer cookies for purchase.
The Troop Leader and Troop Cookie Coordinator should work closely throughout the sale and communicate the progress of
the sale on a continuing basis. This resource is written to help you organize and conduct the most successful cookie campaign
possible and has been designed to help you make the most of your time and energy.
We are excited to announce many big changes to this year’s sale, including using a Direct Sale format to sell cookies. Please take
the time to thoroughly review the new updates to the program, general facts, important dates, guidelines, procedures, and forms
provided. This guide should answer most of your questions.
The Girl Scout Cookie Program is a great responsibility - it could not happen without you. We are confident you will find the
experience to be both enjoyable and rewarding. Thank you for your support and dedication to the success of the program.
In Girl Scouting,
Kelly A. Day
Chief Operating Officer
Please feel free to contact us or your Service Area Cookie Coordinator for support and guidance.
Clark (CJ) Hinrichsen
Director of Product Sales
Product Sales Specialist
888-623-1237 extension 1108 888-623-1237 extension 1703
217-720-2092 (cell) 217-622-6081 (cell)
Chief Operating Officer
888-623-1237 extension 1305
to announce many positive changes this year, including using a Direct Sale format.
Please take some time to thoroughly review the new updates to the program and use your troop coordinator guide as a handy
reference. This manual should answer most of your questions.
A Direct Sale format will provide your troop more opportunity in sales and troop profit. Girls will earn Cookie Dough and recognitions
throughout the entire program, including during Cookie Booths. This means that girls will earn more Cookie Dough and recognitions
homes after an order has been placed is now a thing of the past!
To help your troop manage your cookie inventory, and also to provide cookies for additional sales, your troop will be provided six
opportunities to place a troop order. You will have one Initial Order and five additional Planned Orders. As in previous years, your
initial order will arrive at your local delivery site. (After your Initial Order you will have five opportunities to place additional planned
out troop orders.) The Planned Orders will arrive at strategic locations called cupboards. You will have an opportunity to choose
your cupboard location if your area has multiple cupboards to choose from.
Cookie inventory management will be very important to you. Inventory management requires communicating with girls and
parents. With good communication between the troop cookie coordinator and parents, your troop will be able to have cookies
when and where you need them and your troop will not end up with more than you need. Be sure to look at the resources on the
Troop Cookie Resource CD. You will find several tools that will help you determine troop orders as well as tools that will help you
keep track and manage your troop inventory.
If you have questions we are here to help! Our Program Specialists, Membership Specialists, and Product Sales team will be happy
to assist. Have a safe and fun cookie season!
What’s New Page 5 Troop Proceeds and Troop Bonus Page 16
Calendar Checklist Page 6 Cookie Dough and Recognitions Page 17
What Is A Direct Sale Page 7 Council Recognition Levels Page 19
The 5 Skills for Girls Page 7 How the Cookie Crumbles Page 20
Planning Your Sale Page 8 Cookie-Related Awards Page 20
Selling tips Page 9 Cookie Cupboards Page 21
Goal Setting Page 10 Cookie Booths Page 22
Virtual Cookie Program Page 11 Snap Instructions Page 24
Estimating Your Initial Order Page 13 Money, Deposits, and Collections Page 28
Delivery Page 15 Frequestly Asked Questions Page 30
Operation Cookie Share Page 16
Direct Cookie Sale!
Girls will have cookies in-hand to sell to customers starting February 1, 2013. A Direct Sale is one stop shopping!
This year your troop will have the opportunity to earn $100 in troop bonus. Learn more in the Troop Proceeds and
Troop Bonus section.
Double per box earning potential!
This year your troop will have the opportunity to earn $1.00 per box via Operation Cookie Share! Learn more in the
Operation Cookie Share section.
We have a new cookie to offer our customers this year: Mango Crèmes. These tangy, refreshing tropical treats are
packed with great taste AND vitamins! Crunchy vanilla and coconut cookies feature a mango-flavored crème filling
with all the nutrient benefits of eating cranberries, pomegranates, oranges, grapes, and strawberries!
Cookie Ordering Procedures Have Been Updated
Our ordering procedures have changed to accommodate the Direct Sale format. You will have many opportunities
to keep up with your customers’ cookie demands with ABC Snap’s new ordering procedures. Learn more and all the
how-to’s in the Cookie Ordering section.
Virtual Cookie Sale
Beginning January 15, 2013 girls will have the opportunity to get an early start on the sale by logging onto
www.abcsmartcookies.com and send out e-cards to family and friends to notify them of the sale.
o January 2 (Wednesday) Troop leaders may begin to enter initial cookie order in Snap.
o January 5-11 Cookie rallies.
o January 11 (Friday) Initial troop cookie order due. Order is by the case.
o January 11 (Friday) Last day to be ACH ready.
o January 15 (Tuesday) Virtual Cookie Program begins (www.abcsmartcookies.com).
o Jan. 25-31 (Friday-Thursday) Delivery of product to delivery sites.
o February 1 (Friday) Direct Sale begins. Please no early selling. Girl Scout Honor.
o February 1 -March 3 Troops may place Operation Cookie Share orders anytime during the sale.
Use the reorder function in Snap.
o February 3, 10, and 17 Troops place planned orders (by packages) in Snap by 8:00 p.m. Sunday.
o February 15 (Friday) Troops may begin to have booth sales.
o February 19 (Tuesday) First ACH sweep (50% of initial order less troop profit).
o February 24 and March 3 Troops place planned orders (by packages) in Snap by 8:00 p.m. Sunday.
o March 10 (Sunday) Last day for recognition orders to be placed, end of Booth Sales.
o March 12 (Tuesday) All cookie money to troop leader.
o March 14 (Thursday) Outstanding Balance forms due to service centers.
o March 15 (Friday) Final money deposited into troop accounts.
o March 20 (Wednesday) Second ACH sweep.
o April 15 (Wednesday) Recognitions will be available for pick up.
o May 1 (Wednesday) Last day to turn in bad checks.
o May 3 (Friday) Last day to sell cookies in GSCI Trefoil Boutiques.
What is a Direct Sale and
Why the Change?
What is a Direct Sale?
Girl Scouts of Central Illinois will be using a Direct Sale format to sell cookies for the 2013 Cookie Program. Girls will have
packages of cookies IN HAND to sell door-to-door to family, friends, and neighbors. Girl Scouts exchange cookies and payment
in one easy step! No more taking orders, waiting weeks, and then returning for the delivery and money collection. A Direct Sale
program condenses all that work into one simple step.
Why a Direct Sale?
Volunteers, parents and customers have asked us to simplify the Cookie Program for years. The Direct Sale will:
• Be less time consuming for customers, girls, parents, and volunteers.
• Reduce order and delivery to one easy step.
• Give girls opportunities to sell more cookies and earn more money for troop activities.
• Give girls cookies in hand for customers’ immediate gratification and more sales!
The Five Skills for Girls
Everything girls do in Girl Scouting is designed to help them grow into leaders of courage, confidence, and character. The five
skills girls learn through the Girl Scout Cookie Program are an important ingredient in the Girl Scout Leadership Experience.
Here are a few examples of how participating in the Cookie Program teaches Girl Scouts skills that will help them grow into leaders
in their own lives, leaders in business, and leaders in the world:
Goal Setting: Girl Scouts set cookie goals individually and, with a team, create a plan to reach them. They develop
Cooperation and Team Building skills along the way.
Decision Making: Girl Scouts help decide how the team will spend their cookie money, furthering Critical Thinking and
Problem Solving Skills that will help in many aspects of life.
Money management: Girl Scouts take cookie orders, handle customers’ money, and gain valuable and practical Life Skills
around financial literacy.
People Skills: Girl Scouts learn how to talk to, listen to, and work with all kinds of people while selling cookies. These
experiences help them to develop Healthy Relationship and Conflict Resolution skills they can use throughout their lives.
Business Ethics: Girl Scouts are honest and responsible at every step of the cookie sale. Their business ethics reinforce
the Positive Values they are developing as Girl Scouts.
Planning Your Sale
Cookie Training for Girls and Parents
When parents attend cookie training, the cookie experience is more enjoyable for everyone! This is a great way to motivate
parents and their Girl Scouts to participate in the Girl Scout Cookie Program.
I. Welcome and Introductions
• Give out names, addresses, phone numbers, and hours of availability for yourself, Troop Leader (if applicable), and the
Service Area Coordinator.
II. Cookie Highlights
• Introduce the 2013 theme: “What Can a Girl Do?”
• Cookie Supplier – ABC Bakers, selling price - $4.00 per package.
• Discuss the new Direct Sale format and the dates of the sale.
• Introduce shop recognitions, earned recognitions and cookie dough (girls earn $.23 per box) – explain that all
recognitions will be held until girl balances are paid in full. Remind girls that there is a 50 box minimum to qualify for Cookie
• Explain that girls will earn Cookie Dough and earned recognitions from the initial order period AND also for cookies sold
during booth sales.
• The Five Skills of the Cookie Program – goal setting, decision making, money management, people skills, and business
ethics. It also provides needed funds for troops and council.
• Explain the $.50 troop profit your troop will receive for each package sold.
• Discuss the Operation Cookie Share Program and that the troop will earn $1 troop profit for each box of Operation Cookie
Share cookies ordered. Remind everyone to ask each customer it they would like to share a box of cookies with our
III. Program Activities
• Visit www.abcsmartcookies.com for grade-level appropriate games and ideas. Discuss the Virtual Cookie Sale Program and
online marketing tools. Demonstrate (if possible) how to set goals online and how to send e-cards.
• Goal Setting
> Review the goals already set through girl/leader planning.
> Explain how each girl can do her part to reach the goal.
> Use a goal chart and update it at each meeting.
• Discuss safety tips, including internet marketing. Announce that the council goal is 150 packages per girl.
IV. Marketing and Sales Techniques
• Discuss sales tips, do role playing, and practice sales techniques.
• Explain cookie booths and stress cookie booth etiquette.
V. Girl Materials
• Show a copy of the cookie card and brainstorm ways they can use the cookie card since they will not be taking orders
ahead of time. Make sure to tell them that the cookie cards will be distributed with the cookies.
• Have parents sign parent permission forms.
> Discuss important dates – including the date(s) you want them to turn in cookie money.
You will want them to turn money in periodically in order to ensure you have funds in the troop account to cover the
automatic debits. Remind them to choose the recognitions on the back.
• Ask for volunteers to help with the program. Possible ideas would be helping with initial order pick-up, cookie storage, help
with cookie booths or visiting a cookie cupboard.
VI. Introduce the Cookies
• Mango Crèmes
• End the meeting by thanking the parents/guardians for attending.
Here are some tips to help girls during the program:
1. Identify yourself, your troop, and the reason you are trying to raise money. Explain your troop goals, where you are
going, what service project you are planning, etc.
2. Be proud. Wear your Girl Scout uniform or pin.
3. Use last year’s order card to ask repeat customers.
4. Be cheerful and courteous. Thank people whether they buy or not.
5. Collect money as you give the cookies to your customer.
6. Don’t forget to record Operation Cookie Share packages on your order card. Take an Operation Cookie Share
container along for donations that are under $4.
7. Do not give cookies to customers without receiving payment.
8. Girls should practice selling to their families first. Getting those first cookie sales builds their self-esteem and helps
them feel more comfortable when selling to other people.
9. Make sure that girls know the products.
10. Remind girls to tell customers that Girl Scout cookies are not available in stores and that the cookies freeze well and
make excellent gifts!
Goal setting is one of the most valuable life skills you can pass on to girls. Research has shown that girls who set goals will increase
their sales by approximately 35%. We have the perfect online tool for the girls to set goals AND have fun!
Encourage girls to:
1. Visit the website www.abcsmartcookies.com
2. Click on the left side banner COCO Cookie Command/Girl log-in.
3. Set-up a user information
4. Once the account is set up, girls can enter individual goals, update sales orders, track progress, as well as utilize online
Girls who sell 150 packages of cookies will earn this Goal Getter Patch!
Other Goal Setting Suggestions:
1. Talk to your troop about what they would like to do with their cookie proceeds, estimate the projected cost,
and decide how many packages of cookies the troop will need to sell to be able to be able to cover the expenses of
2. Visit the website www.abcsmartcookies.com
3. Click on the left side banner COCO Cookie Command/Volunteer log-in.
4. Set-up a troop user information
5. Enter a troop goal and track the progress
Help girls make our council goal!
This year, our council’s goal is packages per girl!
Girls will be able to get a head start on their cookie sale by participating in the Virtual Cookie Sale Program! Starting on January 15,
girls will be able to log on to www.abcsmartcookies.com to create and send e-mail cards to family, friends, and customers to
notify them of the upcoming sale. NOTE: Girls must still collect money from customers in person and will still deliver cookie
orders to customers. No money will be collected online and no cookies will be sent to customers from GSCI.
Online Marketing with www.abcsmartcookies.com
Log on to the website and click on the “Girls” tab, and then click on the “COCO Cookie Command” tab. Next, set goals and make
If you have an account from last year, you can use the same account. If you can’t remember your account ID, click on the “Forgot
ID” link and follow the instructions. If you currently don’t have an account, create a new account.
1. Select Age Level.
2. Register for a COCO Command ID.
3. When you are signed-in, you will see tabs on your personal home screen. Select the “Online Marketing” tab.
4. This will take you to the e-cards.
• Once the e-Cards are sent, click “View e-Cards Sent.” A table will appear showing the number of Invitations Sent,
Completed Orders, and a Response Percentage.
• When a customer places an order, you and the customer will receive a confirmation email. Once the order is confirmed, the
order will show up on the reports.
• During the sale, you can check your sales by clicking “View Orders.” A table will be displayed showing packages ordered,
amount confirmed, and amount pending.
• Weekly, or as set by troops, click “View Orders.” There will be a link that says “Run Order Card Report.” Print this report and
communicate with the troop to receive the cookies needed and to receive credit for recognitions.
Troops will sell more
with a Direct Sale!
GSCI 2012 Direct Sale Pilot Troops
Last season GSCI piloted 21 troops (3 from each region) using the Direct Sale format. Pilot troops reported that leaders, parents,
and Girl Scouts loved this simplified approach and they found that customers liked the process as well. Sales for the pilot troops
were up over 30% from the previous year! Troops earned more troop profit and girls earned more recognitions and Cookie Dough
than previously. The per-girl average for girls in the Pilot troops was 189 versus 134 for girls that did not participate in the Direct
• Nine of our sixteen 1500 Club members took part in the Direct Sale Pilot Program.
• Councils who have gone to a Direct Sale format have had big sales increases. The increase in volume ranged from
5-42% with the average being 11%.
With this in mind, to make the sale easier for the leaders and more beneficial to the troop, we encourage you to order at least
as much as you did last year. For new troops, we encourage you to order at least as much as our council average last year (134
packages per girl). Troops that have an initial order of 150 per girl (minimum of 750 packages) will earn a $100.00 troop bonus.
This will eliminate running back and forth to the cupboards to get more cookies when parents and girls are asking for them.
troops participated in a Direct Sale pilot program last year.
Here is what they had to say!
“All customers loved that the cookies were on hand.
They would also keep ordering more since they knew we had the cookies.”
“The response in general was overwhelming!”
“A huge success!”
“I also believe they spent more. When they saw we would need to make change,
they often told us to give them another box and donate it for Operation Cookie Share.”
Experienced Direct Sale councils know that troops who order at least 100% of last year’s initial cookie order will make fewer trips
to the Cookie Cupboard! This saves valuable time because girls will not have to wait for more cookies to sell!
How to estimate your Troop Initial Case Order (EXISTING TROOPS)
Troops who participate in the Cookie Program will use the Troop initial Order Estimate located on your Cookie Program Resource
CD and on GetYourGirlPower.org > Program > Cookie Sale > Forms > Troop Initial Order Estimate (existing troops). This
form will help you ESTIMATE your order. Troops are not limited by this estimate and may order the quantity that will work best for
Enter the requested information:
• SA, Troop Number, Level
• Number of girls selling
• Contact name, phone, and email
• Enter the number of cases from the 2012 Initial Order Report. Log on to www.abcsnap.com > Reports > Snap Archive
Reports > select 2011-2012 > Next > Summary Reports > Total Sales Summary > Go to Report > Unit of Measure > cases
> view report.
• We are recommending that troops order 105% of their previous year’s order.
• This form will calculate 105% of last year’s initial order. You have the ability to adjust these numbers to increase or decrease
your order amount by changing your percentage in the gray box.
• When placing your Troop Initial Case Order consider the troop’s goals for the year, the number of Cookie Booths being
planned, and changes in the number of girls in the troop.
• Do a “File Save As” and print a copy for later reference after you have completed the form.
• See Snap Instructions on page 24 for directions on how to place your order.
The Troop Initial Order Estimate will show you how many packages the troop would need to sell to reach Council Goal of 150
packages per girl selling. You will also see what the current per-girl average (in packages) is for your troop based on the 2013 Initial
Initial Order: Cookies will be ORDERED IN FULL CASES.
Enter your Troop Initial Order in Snap by January 11, 2013, at 11:00 p.m. CST. This initial order is placed at the troop level (not
by individual girls).
If you miss this deadline you must contact your Service Area Coordinator and you will have to place a Planned Order in
Snap by 8:00 p.m. on Sunday, February 3, 2013.
How to estimate your Troop Initial Case Order (NEW TROOPS)
At a troop/family cookie meeting, discuss the troop goals for the cookie program. Each girl (with her family) should set sales and
personal goals. The troop can use the girl sales goals to help finalize the troop package goal.
Things to consider when setting your troop goal:
• What activities are the girls planning for the year?
• Are they working on an award or bridging this spring?
• Do they have a special community service project?
If you have a brand new troop that has not previously participated in the Cookie Program, we have a form that will help you with
your initial order estimate. It is located on your Cookie Program Resource CD and on GetYourGirlPower.org > Program > Cookie
Sale > Forms > Initial Order Estimate (new troops). Find the form that matches the program level for the girls in your troop by
choosing the correct tab at the bottom of the page. The averages are different at each level. This form will help you ESTIMATE
your order. You may order any amount that you are comfortable with.
Enter the requested information:
• SA, Troop Number, Level
• Number of girls selling
• Contact name, phone, and email
• The form will calculate 105% of what the average sale was for your age level in 2011. You may increase or decrease your estimate
by changing the percentage in the gray box.
• Do a “File – Save As” and print a copy for later reference after you have completed the form.
• See Snap instructions on pages 24 for directions on how to place your order.
Initial Order Cookies will be ORDERED IN FULL CASES.
Enter your Troop Initial Order in Snap by January 11, 2013. This initial order is placed at the troop level (not by individual girls).
If you miss this deadline you must contact your Service Area Manager and you will have to place a planned order in Snap
by 8:00 p.m. on Sunday, February 3, 2013.
January 25-31, 2013
Service Area Delivery Information
Location: ____________________________ Date: ________________ Time________________
• When picking up your order, count out the cases of each variety before you sign for your cookies. You will receive a copy
of the signed receipt. The amount you sign for is your responsibility.
• Once you have the cookies, separate each girl’s order and make arrangements for each girl to pick up her cookies.
• Each girl should count her order before leaving and have the parent/guardian sign for the cookies on a receipt. The
amount they sign for is their responsibility.
How Many Cases will fit?
Following are vehicle loading suggestions. The approximate amounts stated are figured with the vehicle empty, using all space
available except the driver’s seat.
Compact Auto: 23 cases
Mini Van: 60-100 cases
Standard Auto: 40 cases Standard Pickup Truck: 100
Sport Utility Vehicle: 60 cases
Standard Van: 200 cases
How do I distribute cookies to the girls?
Each troop will distribute cookies differently to girls depending on how the troop operates. Below are suggestions for you to see
what best suits the needs of your troop.
1. Existing troops can look on past cookie sale records and distribute different amounts to girls depending on their past
2. New troops can have girls tell the leader their goals and cookies can be distributed according to their goals.
3. Cookies can be divided up and distributed evenly.
4. A lower amount of cookies can be distributed to everyone and those that sell all and turn in their money can pick up
more from the leader.
February 1, 2013 - Direct Sale Begins
Operation Cookie Share
Operation Cookie Share has been a huge success. Girl Scouts of Central Illinois has provided almost $750,000 worth of
Girl Scout cookies to the women and men of our armed forces at home and abroad. In fact, our Girl Scouts were so successful
that this achievement is entered in the Illinois Congressional Records.
With Operation Cookie Share orders (only) troops will receive $1.00 per box plus credit toward a troop bonus! Each Girl Scout will
receive credit toward Cookie Dough and recognitions.
Operation Cookie Share is a program that allows customers to let military troops know that we appreciate their service by
purchasing cookies for them. Operation Cookie Share is simple and fun and is a great way for communities to show support for
military troops through the purchase of Girl Scout cookies.
How Operation Cookie Share Works
Even though we are using a Direct Sale format this year, girls should still take along their order cards. On each girl’s order card
there is a column listing each variety of cookie plus one additional column labeled “Cookie Share.” When the girls go out with
cookies in hand (and during cookie booths!) please encourage them to not only ask the customer to purchase Girl Scout cookies
for themselves but also ask the customers to purchase cookies for our military troops. Girls will enter the number of boxes each
customer donates on the cookie share column. Customers do not have a choice of the variety of cookies to be sent to troops.
Operation Cookie Share cookies are held in a “virtual warehouse” so troops do not take possession of the Operation Cookie
At the end of the Cookie Program, all Operation Cookie Share orders are accounted for and then shipped to our military soldiers
at home and abroad.
Troops place their Operation Cookie Share order separately in Snap between February 1 and March 3. Please see
Reorder=Operation Cookie Share on page 25 for ordering instructions.
How are the Cookies Delivered to Military Troops?
A special thanks to our Good Neighbor, State Farm! State Farm will deliver many of the Cookie Share cookies through their
Adopt-a-Soldier program. GSCI will deliver Cookie Share cookies to the State Farm corporate office in Bloomington and State
Farm will distribute Cookie Share cookies at home and abroad. Operation Cookie share has reached military troops in Iraq,
Afghanistan, and Haiti.
Troop Proceeds and
Each troop will receive .50 per box of cookies sold . In addition troops will earn and $ 1 per box for each Operation
Cookie Share box sold!
A troop bonus of $ 100 will be given to troops that place an initial order of an average of 150 boxes per girl
selling (with a minimum of 750 boxes ordered). The initial order is the first order placed by the troop.
The Girl Scouts of Central Illinois offers an empowering recognition program that affords Girl Scouts the opportunity to make
a variety of choices. Through this recognition program, the girls will follow a decision making process that includes goal setting,
product choice evaluation, and making purchasing decisions based on what they have earned. Our recognition program not only
rewards and encourages girls to set goals and work as a team to achieve them, but they will have a hands on experience with purchasing
and financial decision making.
New this year!
• Cookie Dough and recognitions will be earned throughout the entire cookie program including booth sales!
• Girls will receive $0.23 in Cookie Dough for every box they sell. A girl who sells 100 boxes of cookies will receive $23 in Cookie
Dough. To encourage goal setting girls must sell 50 boxes of cookies to qualify for Cookie Dough. Once a girl qualifies by
selling 50 boxes of cookies she will earn Cookie Dough from box one.
• Cookie Dough will be distributed on a Girl Scout Cookie Dough card. Every girl who sells 50 boxes of cookies or more will
receive a Girl Scout Cookie Dough card.
• Cookie Dough may be used to pay for 2013 activities and events (resident camp, day camp, one-day events, and bus trips),
membership registration, cookie recognitions, and merchandise in council Trefoil Boutiques.
Cookie Dough expires September 21, 2013.
$9 Beach Towel
Available for purchase with Cookie Dough in Trefoil Boutiques April 15, 2013
January 11-March 10, 2013 - Recognition Period
12 boxes Theme patch
100 boxes Turtle and Whale pencil sharpener
150 boxes Free membership
150 boxes Goal Getter patch
250 boxes $25 Wal-Mart gift card or $25 Cookie Dough
500 boxes $75 Visa gift card or $75 Cookie Dough
1000 boxes $150 Visa gift card or $150 Cookie Dough
1500 boxes iPad or $350 Visa gift card or $350 Cookie Dough
How the Cookie Crumbles
$0.56 per package-Troop Profit and Bonus
Program supplies; awards, patches and pins;
Troop activities such as service projects,
field trips and camping.
$0.29 per package-Girl Recognitions
Includes Council recognition and Cookie Dough.
(Accepted as Payment for council –sponsored events,
Day camp or resident camp and purchases
made at Girl Scout Trefoil Boutiques and
$0.92 per package-Cost of Sale
Payment to Cookie Company: payment to delivery
Company; cookie program material, forms and
Cookie Dough, and
$2.23 per package-Girl and
Council Service Centers, shops, and camps:
Council-sponsored programs and events, financial
Assistance; outreach to girls in underserved
neighborhoods; volunteer training and materials
Girl and Volunteer
Cost of cookies
Girl Scout Cookie Program Pin
Girls of all ages are eligible to earn the Girl Scout Cookie Program pin. Instructions are available online at GetYourGirlPower.org
and go to Product Sales > Girl Scout Cookie Program.
Girl’s Guide to Girl Scouting
The Girl’s Guide to Girl Scouting contains two sets of skill-building badges related to the Girl Scout Cookie Program at each of the
• Financial Literacy badges teach girls how to use money wisely.
• Cookie Business badges put girls’ financial literacy skills into practice during the Girl Scout Cookie Program.
• Each badge has 5 steps. Girls will complete all 5 steps to earn the badge.
Cookie Cupboards will be available February 3 – March 10. Each cupboard manager operates on his/her own schedule. A Planned
Order must be placed through Snap to pick up cupboard cookies. Please make an appointment and respect their cupboard
hours and procedures. Please note that a number of the cupboards will not be open for the entire sale. Cookies will also be
available at your local service center to serve your immediate needs. Please call ahead for product availability.
SA Cupboard Information:
Cupboard Manager: _________________________________________
Phone number: _____________________________________________
Email address: ______________________________________________
Hours of operation: ___________________________________________
Cookie Cupboards provide cookies for: (Planned orders only)
• Purchases made by troops.
• Cookie Booth cookies (this is not consignment, sorry no returns).
Service centers provide cookies for: (Planned orders preferred but not mandatory. Please call ahead).
• Purchases made by troops.
• Cookie Booth product (this is not consignment, sorry no returns).
• Purchases made by customers.
• Service Center cupboards will exchange cookie varieties and sell individual packages.
• Exchanges for damaged and sealed empty packages can be made at NO CHARGE.
• Even exchanges of varieties at NO CHARGE.
Planned Orders: How to Get More Cookies
Once your troop sells the initial cookie order, you may find that you need more! How do you get what you
need in a timely manner? Snap will allow troops to place Planned Orders. This feature will allow troops to order cookies
for Cookie Booths and/or additional girl needs.
• A PLANNED ORDER MUST BE PLACED IN SNAP THE SUNDAY BEFORE YOUR COOKIE BOOTH IN ORDER TO
GUARANTEE THAT YOUR COOKIE CUPBOARD WILL HAVE THE COOKIES YOU NEED.
• Scheduled dates for Planned Orders are February 3, 10, 17, 24, and March 3, 2013.
• Deadline for Planned Orders is 8:00 p.m. Sunday night. Orders MUST be in by that time to guarantee your cookie order.
• Directions on how to place a planned order in Snap are on page 25.
• Troop Cookie Coordinators will choose the pick-up date in Snap, but will still need to set a pick-up time with the Cupboard
Manager by phone or email.
• If a parent volunteer will be stopping to pick up cookies for your troop, please notify the Cupboard Manager immediately in
order for the cookies to be released to that person.
February 15 – March 10, 2013
Cookie Booth sales will take place February 15 – March 10, 2013. Cookies are not on consignment and may not be returned.
Please use the planned order dates to order your cookie booth needs. When you place a Planned Order you will be placing
you troop order in BOXES and not cases.
A PLANNED ORDER FOR BOOTH SALES MUST BE PLACED IN SNAP FOR YOUR COOKIE CUPBOARD TO GUARANTEE THAT
YOU WILL HAVE THE COOKIES THAT YOU NEED. PLANNED ORDERS MUST BE PLACED NO LATER THAN SUNDAY AT 8:00
P.M. THE WEEK PRIOR TO YOUR BOOTH SALE.
Girls continue to earn credit toward council recognitions and Cookie Dough for packages sold at booth sales through March 10.
You will need to track and transfer each girl’s additional order in Snap before you submit your recognition order on March 10, 2013.
How Many Cookies Should You Order for Your Cookie Booths?
Before you place a Cookie Booth order determine your current troop inventory by talking to your parents and Girl Scouts. You
might have enough on hand for your first Cookie Booth.
The amount of cookies you sell will vary based on:
• The customer count or “traffic” at you Cookie Booth location (Wal-Mart vs. a small bank).
• The week of your Cookie Booth (Week 1 will sell more than week 6).
• The weather.
• How you market your Cookie Booth (Goal setting and visibility counts!).
• The number of hours you hold your Cookie Booth.
• See tips for a successful Cookie Booth Page 23.
• In general you should sell between 2-4 cases per hour based on the above factors.
Which Varieties Should You Order for your Cookie Booths?
Before you place a cookie order remember that your local service center will exchange cookies for you. This is intended to help
balance your inventory and provide for your troop’s needs. One strategy is to limit the variety of cookies your troop carries. So
instead of providing all 8 varieties you may choose to have just the top 6 or 7 varieties.
Below are some suggested quantities you may consider for your booth sale.
Variety 5 cases 7 cases 10 cases 13 cases 16 cases 20 cases 25 cases
Thanks-a-Lot 0 0.5 0.5 0.5 1 1 1
Mango Crèmes 0 0.5 0.5 0.5 0.5 1 1
Lemonades 0.5 1 1 1 1 2 2
Shortbread 0 0.5 0.5 1 1 1 1.5
Thin Mints 2 2 3 4 5 6 8
P. Butter Patties 1 1 1.5 2 2.5 3 4
Caramel deLites 1 1 2 2 3 4 4.5
P. Butter Sandwich 0.5 0.5 1 2 2 2 3
Tips for a Successful Cookie Booth:
• Identify a well-trafficked site; ask the owner/manager for permission to hold a Cookie Booth.
• Advertise all Cookie Booth dates and locations. Contact your local Service Center to have your booth listed on our
Cookie Booth Locator.
• Stock the Cookie Booth with a sufficient supply of cookies.
• Decorate the Cookie Booth with posters and goal charts. Let the customer know what buying a package of cookies will
help girls accomplish. Tell them where the money goes. Fill in the goal chart as packages are sold so customers will
also see how close girls are to their goal.
• Decorate a container for Operation Cookie Share. Customer may not want to purchase an entire box but they may give a
dollar or two. Let it add up! Remember your troop earns $1 per box for each box of Operation Cookie Share ordered.
• Encourage girls to wear their Girl Scout uniforms or other Girl Scout apparel.
• Thank the owner/manager of the location for allowing you to have your Cookie Booth.
• Congratulate girls and order Cookie Booth patches for all girls who participated.
Cookie Booth patches will be available at GSCI Trefoil Boutiques.
Snapshot Home Page
Your landing page is the Snapshot home page. Here you can watch for messages and tasks and even have quick access to your
favorite reports. There are charts and graphs that will change as the program progresses. Just click on a message to open or place
the cursor over a task or date on the calendar to view more information.
Before you start please be aware that to maintain security, your session will time out after 30 minutes. The clock you will see is
your time out clock. Save your work often. Do not use the BACK button on your browser. If you do you will be logged off of Snap
and your changes will not be saved.
Update Your Troop Information
1. Go to www.abcsnap.com.
2. Your e-mail is citroop followed by your troop number @abcsnap.com (firstname.lastname@example.org)
Your password is admin2.
3. Scroll over “My Troop” and choose “Edit Troop Information”.
4. Please fill out all the information.
5. Any red asterisk * must be filled in.
6. Main Recognition Plan is “GSCI 2013 Recognition Plan”.
7. Enter an e-mail that you use. If you forget your password your password will be sent to you at the e-mail you enter.
8. Click “Save” when completed.
Enter the Girls in Your Troop
1. Scroll over “My Troop”.
2. Click “Add Edit Delete Troop Girls”.
3. Click “Add New Girl”.
4. Ignore GSUSAID (our council does not use this).
5. Enter girl’s first and last name.
6. Click “Add Girl”.
7. Continue for each girl.
Initial Cookie Order
Troop Coordinators may begin to enter initial cookie orders on January 3, 2013. Initial cookie orders are due online by 11:00 p.m.
CST on January 11, 2013.
1. Click “Cookies”.
2. Select “Initial Order”.
3. Enter the quantities in CASES per variety.
4. Snap will total everything for you.
6. Cookie Share Column – you will not enter any cases in this column. Cookie Share packages cannot be ordered until
after the initial order is completed – see the Cookie Share Order section on page 24.
7. Save the order. You will be able to make changes up to the day of committing.
8. Once you click “Commit” the order is complete, you cannot make any changes. If you need to make a change after
your order has been committed please contact your Service Area Coordinator.
Planned orders allow troops to order cookies for Cookie Booths and/or additional girl needs. Planned Orders are placed after the
initial order. The scheduled dates of Planned Orders are: February 3, 10, 17, 24, and March 3.
The deadline for Planned Orders to enter in Snap is Sunday at 8:00 p.m.
1. Select “cookies”.
2. Select “planned order”.
3. Select a cupboard from the drop down box. This is where your cookies will be delivered.
4. Select a pickup date, the screen will update with the troop number, cupboard and requested date. You will need to
contact the Cupboard Manager by phone or e-mail to schedule a pick-up time.
5. Enter the number of packages for each variety you want to pick up from the cupboard.
6. Click “Submit and Save”.
You will be asked to confirm your order. You will be able to see your planned order on the Manage Orders page.
After your planned order has been picked up from the cupboard, the Cupboard Manager will confirm the number of packages of
each variety picked up and the Planned Order will become a Cupboard to Troop transfer which you will be able to view on your
Manage Order page. Once transfer is complete, the packages you ordered will be available for you to transfer to girls for additional
sales or for booth sale credit to girls.
Reorder = Operation Cookie Share Orders
When you enter your Operation Cookie Share orders they will be entered as a reorder. Remember with OCS you troop will earn $1
per box. When enter your OCS as a reorder we know to credit your troop with$1 per box. Cookie Share orders must be entered by
March 3, 2013, in order to count toward recognitions.
You must enter your Troop Cookie Share order BEFORE you create your troop recognition order. If you have to enter your Cookie
Share order (or need to edit it) after your recognition order is created, you will have to update your recognition order. Please see
Snap Instructions for updating a recognition order on page 26.
1. Click on “Cookies”.
2. Select “Re-Order”.
3. Enter the quantities in packages for each girl in first column “CShare.” DO NOT enter varieties.
4. Review the order and make sure that the Total Column matches each girl’s Cookie Share tracking form.
5. Click “Save.”
6. Click “OK” to confirm the save.
7. Click “OK” to save order.
When a troop places an order, the quantity that the troop ordered becomes available to be transferred from the troop to the
girl. The leader must transfer the quantities that each girl sold from the troop to each girl in order for the girls to receive cookie
recognitions and Cookie Dough. (If you are transferring cookies that were sold through a cookie booth please enter the quantity
in the box labeled “Booth.” Since Cookie Booths have been paid for you will use this box to prevent the girl from being charged for
Troop to Girl - When a girl sells additional cookies beyond her initial order you will complete a Troop to Girl transfer. This
includes Booth Sales.
1. Select Troop to Girl from the “Type” box.
2. Click on your troop number in the “From” box. You will be prompted to enter the quantity of packages being
3. If you are giving her credit for packages sold at a Booth Sale, enter the number in the Booth box. Select the girl from the
“To” box. Click “Save”.
Girl to Girl - You may transfer cookies between girls in your troop.
1. Select Girl to Girl in the “Type” box.
2. Select the name in the “From” box. You will be prompted to enter the number of packages you are transferring.
3. Select the name in the “To” box. Click Save.
Girl to Troop – You may transfer cookies from a girl to the troop extras.
1. Select Girl to Troop in the “Type” box.
2. Select the name in the “From” box. You will be prompted to enter the number of packages you are transferring.
Entering Recognition Orders
If a girl sells 249 or fewer boxes of cookies, her recognitions will automatically be added to the recognition grid. You must still
follow the process below to add her recognition order to the system.
1. Scroll over “Recognitions”.
2. Scroll over “Create Recognition Order” and choose “Main”.
3. If a girl sells more than 250 boxes she will have one or more choices to make. Highlight the appropriate choice(s)
from the dropdown box(s).
4. Click “Save”.
Changing Cookie Orders
(When a cookie order is changed you must also update the recognition order)
1. Scroll over “Cookies” and choose “Initial Order”.
2. Choose the girl’s order you want to change and make the necessary changes.
3. Click “Save”.
Update Recognition Order
1. Scroll over “Recognitions” and choose “View all Recognition Orders”.
2. Click the green drop down arrow under “Recognition Orders” and click the order number.
3. Click “Update” and “OK” at the prompt.
Changing a Girl’s Recognition Choice (If a girl changes her mind on her choice of recognitions)
1. Scroll over “Recognitions” and choose “View all Recognition Orders”.
2. Click the green drop-down arrow under “Recognition Orders” and click the order number.
3. Make the necessary changes.
4. Click “Save” and OK at the prompt.
Manage Orders Once an order has been placed in Snap you may use the Manage Order function.
1. Hover over the Cookies tab and choose Manage Orders.
2. Click on green arrow to view orders, click on order number and do your editing.
The following are reports that you will use the most; you can also save these as your favorite reports.
• Girl Balance Summary – Displays by individual girl. Shows initial order, transfers in/out, booth, amount she owes, total
• Recognition Order Summary by Girl – recognition order for each girl.
• Troop Balance Summary – this is your bill, shows initial order, transfers in/out, payments made, troop profit, what you
owe council, total amount of money to collect.
• Troop Initial Order – shows the number of cases you ordered. Print this off before you pick up your initial order. Your
order will come in full cases.
• Planned Order Summary – shows the planned orders you have placed.
Other reports that may be helpful:
• Girl Cookie Order Detail Summary – shows initial order, each transfer done, and overall total for girl.
• Girl Cookie Total Summary – total packages sold.
• Recognition Order Summary by Troop- troop total only, print this off before you pick up your recognitions.
• Help Menu – To contact ABC, choose the “Contact us” option on the Help Menu. ABC offers technical support 24 hours
Accessing Archive Reports
Troop Coordinators/leaders may need to access last year’s reports to determine how many cases to order in their initial cookie
1. Click “Reports”.
2. Snap Archive Reports.
3. Select 2011-2012.
4. Click “Next”.
5. Order Reports.
6. Troop Initial Order.
7. Go to Report.
8. Unit of Measure – cases.
9. View Report.
Calculating Your Troop Balance
Please note that SNAP is unable to calculate the additional $.50 your troop will earn through Operation Cookie Share. The amount
your troop owes the council is the total of the Troop Balance Summary minus the additional Troop Profit you earned through
Operation Cookie Share.
1. Log onto Snap and run the report, Troop Balance Summary. Reports>Summary>Reports>Troop Balance Summary.
2. Determine the number of Operation Cookie Share Cookies your troop sold by running the Reorder Report.
Reports>Order Report>Troop Reorder>Unit of Measure is Boxes.
3. Multiply the total number of Operation Cookie Share boxes sold from the Troop Reorder Report by $.50.
4. Subtract this amount from your Troop Balance Summary.
For example: Your troop sold 100 Operation Cookie Share cookie boxes and your Troop Balance Summary is $1,000. You will
multiply 100 x $.50 = $50. Then subtract $50 from your troop balance of $1,000. Your troop owes $950. The GSCI finance department
will make this calculation for each troop prior to the second ACH.
February 19 - March 20, 2013
Money, Deposits, and
If your troop does not have a troop checking account please establish one. Follow the procedures for opening a troop bank
account as outlined in the Leader’s Resource Guide. Be sure to have a copy of the troop account on file with the council, along
with a voided check or deposit slip attached to the authorization to ACH/EFT the account. Troops should have an active bank
account with two current signers, along with the designated GSCI staff member.
• Encourage girls to frequently turn in money they have collected. This will help eliminate problems of lost funds or girls
carrying large sums of money. Also, it is in the best interest of the troop if you deposit checks frequently. Please have checks
made payable to Girl Scouts of Central Illinois or GSCI.
• When a girl turns in money, count it before she leaves to make sure she has turned in the correct amount. Be sure to sign a
receipt for the money turned in. Give the girl or parent the yellow copy and retain the white copy.
February 19: 50% of initial order (less troop profit) DUE TO COUNCIL – ACH Debit
The council will take an ACH debit from your troop account on February 19. You must have enough money deposited before then
to ensure there are enough funds in the account to cover the debit.
March 20: Remainder of balance DUE TO COUNCIL – ACH Debit
The council will take an ACH debit from your troop account on March 20 for the remainder of the balance due. You must have
ALL cookie money deposited before then to ensure there are enough funds in the account to cover the debit. If money problems
arise, describe the problems in detail on an Outstanding Balance Form. The Outstanding Balance Form(s) must be turned in to
the service center by March 14. The Outstanding Balance Form tells our finance department to reduce the troop withdrawal by
the amount on the form. Failure to turn in the Outstanding Balance Form(s) by March 14 may result in a troop overdraft and
associated bank fees.
• Any late payments should immediately be forwarded to the service center.
• May 1, 2013, is the final day for troops to submit insufficient funds (NSF) checks from the troop bank account for
reimbursement by the council. Bring the NSF check, along with bank notification and any fees associated, to your service
center for repayment. Checks over $200 will be forwarded to our finance department. A reimbursement check will then be
forwarded. Checks for less than $200 will be reimbursed at the service center.
To determine the amount your troop owes the council, please follow the “Calculating Your Troop Balance” procedure on page
27 of the Snap Instructions.
Trouble Collecting Money/Outstanding Balance Form
If you are having trouble collecting money from a girl/parent/guardian, please follow these procedures.
• Deposit all money received into your troop bank account by March 15, 2013.
• Complete an Outstanding Balance Form (one for each girl/parent/guardian) for any uncollected money even if there is
a promise to pay. The Outstanding Balance Form documents the individual or individuals who owe money to your troop.
Your troop owes for the product that has been ordered. Without the Outstanding Balance Form accurately complete
and submitted on time, our finance department will have no way of knowing someone owes your troop money. Should
you have a parent/guardian(s) who owes your troop money and you fail to turn in the Outstanding Balance Form by
March 14, 2013, your troop will be responsible for the amount owed by that parent or guardian until the Outstanding
Balance Form is accurately completed and submitted to the service center. Your troop may incur overdraft charges
as a result of a missing Outstanding Balance Form(s). If the cookie coordinator is not the troop leader, it is in the troop
leader’s best interest to make sure that all Outstanding Balance Forms are turned in by March 14, 2013.
• Please do not loan anyone money to pay for a bad debt. GSCI will not reimburse a troop or individual for any unpaid
• Attach the signed parent permission form and delivery pick-up receipt to the Outstanding Balance Form. Turn these in
to the service center by March 14, 2013.
• The total amount owed to the council will be adjusted by the finance department prior to the ACH/EFT (electronic funds
transfer) so it is important that the forms are turned in on time.
• The council will take over the collections process.
• If you receive checks that do not clear, you will be reimbursed by the service center. The last day to turn in bad checks
is May 1, 2013. After that date GSCI will send the checks to collections. If a collection is made the troop will receive a portion
of the amount that is recovered (minus any collection fee). Please do not delay in turning over NSF checks.
Q. Now that I will have cookies in hand will I need an order card?
A. Yes, please take your order card. You will need the order card to document your Operation Cookie Share donations
and the customer will appreciate seeing their name being written down. The order card will remind you to ask your
customers to donate to Operation Cookie Share – remember, your troop will earn $1.00 for each box of cookies donated to
Operation Cookie Share! You will also need your order card in case you run out of a variety of cookie your customer wants.
Your cookies will sell fast so be ready!
Q. Cookie booth cookies are not on consignment (cannot be returned) this year. Why not?
A. GSCI had two choices. Either have cookie booths on consignment and girls do not earn recognitions or Cookie Dough OR
provide recognitions and Cookie Dough for girls that sold through booth sales with no returns. Now that we have gone to a
direct sale and we have a system that can now track each girl’s Cookie Booth sales we have decided to allow girls to earn
Cookie Dough and recognitions during cookie booths. This decision was based on past troop and girl input on the cookie
Q. Why are there so many dates to order cookies?
A. You will sell more cookies this year and we want to give you plenty of opportunity to fill your cookie orders. Also by
providing you with more order opportunities your troop will have better inventory control as you move from the initial order
phase to cookie booth sales. GSCI wants to minimize your chances of having leftover cookies!
Q. Are Girl Scout cookies tax-deductible?
A. If Girl Scout cookies are purchased and consumed for personal or group enjoyment the cookies are not tax-deductible.
In these cases, the IRS considers that the consumer has purchased a product at fair market value. However, if a customer
purchases cookies to be donated to Operation Cookie Share, those individuals may treat the purchase price of those
cookies as a charitable contribution. Individuals with specific questions should seek advice from a tax consultant.
Q. Who chooses the recognitions and recognition levels?
A. Each year we have a Cookie Focus Group that reviews the cookie recognition program so we can understand what girls
and parents really want in the recognition program. This year there was a mix of parents, Girl Scouts, service area
coordinators, and troop leaders. The focus group chose each recognition and its associated levels. The recognitions that
will be available in GSCI Trefoil Boutiques for purchase with Cookie Dough were determined by online voting
by Girl Scouts throughout the council.
Q Who bakes our cookies and do they supply all the cookies in the U.S.?
A. ABC Bakers bakes cookies for just under half of the Girl Scout councils in the U.S. Councils may choose from two
licensed bakers. Mandated by GSUSA, each company bakes their cookies that are “standard”- Thin Mints, Shortbread, and
Peanut Butter Sandwich. Bakers may choose different cookies to fill the rest of their product line.
councils who switched
to a Direct Sale
11% increase in sales.
If GSCI reaches its goal
of 150 packages per girl
we will sell over
2,000,000 packages of cookies!
This will provide over
$1,000,000 in troop profit and
also $600,000 in
and Girl Recognitions!