From “The CSC India Times” Desk

The CSC India Times
October – 2006
India at your fingertips
Volume 6
‣ Update
‣ CSC in the News
‣ Guest of Honor
‣ Tech Talk
‣ The Lighter Side
‣ Celebrity Zone
‣ Know-Our-Managers (KOM)
From “The CSC India Times” Desk
Welcome to the sixth edition of the The CSC India Times
newsletter.
First of all, we are happy to announce that Bala Mahadevan
has joined us as the new President and Managing Director of
CSC in India. In this role, Bala will be responsible for the
financial and operational performance of the business unit,
including the management of more than 7,000 professionals
that provide product development, application management and
remote infrastructure services within the region.
Yet another great achievement was that CSC completed its
tenth year of successful operations in India on September 13,
2006. Over the past decade, CSC in India had tremendous
growth both in terms of resource base and the quality of
services being delivered.
CSC in India has upgraded its information security standards
from BS 7799 to ISO/IEC 27001:2005 certification for the Noida
and Hyderabad operations - the latest international
standard specification for an Information Security Management
System.
Our achievements coupled with the fact that we have
maintained our top twenty ranking in the recently concluded
Dataquest-IDC Top 20 Indian IT Best Employers survey speak
volumes about the outstanding work environment and the
process maturity that we have built in the face of this dynamic
business environment in India.
Meet our “Women Leaders” in a special feature of the Know-
Our-Managers section, in this issue.
With this, we present the sixth edition of “The CSC India
Times” for you. We look forward to your valuable contributions
to make each issue a success.
- “The CSC India Times” Team
We acknowledge the invaluable contributions provided by:
Srinivas Polisetty (Innovation article), Minita Kumar (SPARSH), Supriyaranjan Kar (Web site and Best Employers survey article), Preemita Singh (FSG
Communication meet), Amit Balwani (FS-Solutions article), Tarun Jugal Kumar (Information Security article), Ashish Saini (Fun@CSC), Krithika Venkatesh (Bob’s
visit and National-level Symposium) and Renu Nagar (nbA article).

update
SPARSH – An Employee Assistance Program
CSC in India has recently launched an employee assistance program (EAP)
called SPARSH exclusively for its employees and their immediate family
members, absolutely free of cost.
Employees today are faced with tremendous stress on various accounts like
work pressure, work-life balance and relationship issues. Many times, they do not
share their problems with anyone especially at work for the fear of being judged.
The bottom-line is that they are stressed and it affects their productivity.
At CSC in India, the average age of an employee is 28 years; with a young workforce, the issues are
manifold. Through the EAP, counseling services would be provided by qualified and experienced counselors
to employees on a whole gamut of issues they face while going through life. Sometimes just talking the
problem out without the fear of being judged can be cathartic. The EAP would also reaffirm CSC’s
commitment towards the well being of employees.
One to One Help: A Bangalore based organization has been identified to take this initiative forward. It
provides counseling services to companies as well as individuals. SPARSH will help the employees meet
life’s challenges in a safe and secure environment. They can talk to a counselor from One to One Help about
any personal, relationship, work related or parenting issues that may be bothering them. They can get neutral
and objective professional advice on various issues like anger management, dealing with stress,
shyness/loneliness/lack of self-confidence, relationships, pre-marital and marital concerns, workplace
relationships, and parenting concerns. SPARSH will help them understand themselves and their problem
completely.
The interaction with the counselors is strictly confidential. All transactions on the One to One Help Web site
utilize secure technology to protect privacy and prevent any unauthorized access to information.
The launch of this program was a huge success with employees getting high quality of service regarding their
grievances.
FSG India Division Releases ‘FS Solutions – India’
FSG management has a vision and business objective of Complete Integration of Delivery Processes i.e.
making deliveries from any location without impacting the customers. This requires common processes,
common tools and management integration.
As a first step to implement this vision, the FSG India division has developed ‘FS Solutions – India’ aligned to
Catalyst (CSC’s global best practices), FSG global processes and CMMI version 1.1 comprising policies,
procedures, guidelines, templates, checklists, references and samples covering the 22 process areas of
CMMI Level 5.
The India FSG Quality team, headed by Alok Sharma worked towards aligning all the process elements to
Catalyst, FS Solutions global and CMMI model for developing Quality Management System - FS Solutions
India. The global FSG - Software Engineering Process Group (FSG-SEPG) team was involved to review
these procedures against the CSC global standards. Finally, FS Solutions – India version 1.0 was released
on September 5, 2006 marking the first baseline version FS Solutions – India. It is indeed the first milestone
in maturity journey towards CMMI maturity level 5. Needless to say, FS Solutions – India will evolve and
enrich continuously.
Looking forward, the team will be working towards the transition of each FSG project to FS Solutions – India
standards by October 31, 2006. Process roll-out training is scheduled for CMMI Champions identified for all
lines of businesses (LoBs) and Software Quality Assurance Facilitator (SQAF). CMMI Champions and SQAF
jointly will spearhead the FS Solutions awareness and the transition to new templates across projects by
October end 2006.
From the New President’s Desk
Thank you for a warm welcome into the
CSC family.
This organization
has grown rapidly
over the last few
years. I am very
impressed
with the quality of
work, the leadership, the technical
expertise of the teams and the service
delivery regimen in place. This has helped
you script many success stories you must
all be proud of.
My compliments to all of you!
I can see the spark of enthusiasm and the
passion for delivery in the organization.
These are cornerstones for us to build on,
as we embark on the next stages of our
journey of growth and excellence.
The dynamics of our industry and our
customers' expectations of outsourcing are
increasing significantly and setting the bar
higher for us. In my interactions with CSC
management teams, I can sense the
appreciation for what has been already
achieved and also very high expectations
of all of us in the future. India is a strategic
operation for CSC, and we have a unique
opportunity to add even more significant
value to the company. I am confident that
together, we can fulfill those expectations.
I am excited to work with all of you. I am
sure we will have many opportunities
shortly to interact personally and I look
forward to them. In the meantime, I urge
you to continue the good work and keep
the focus on what matters most - our fellow
employees and our customers.
- Bala Mahadevan, President & MD

Office of Innovation Sponsors First “India Innovation Conference 2006”
CSC’s Office of Innovation in India has been taking a lot of initiatives to help CSC sustain its
leadership position in this versatile and competitive business environment.
Keeping in mind the importance of open innovation and a collaborative ecosystem for growth and
sustenance of the industry, Office of Innovation in India organized the “India Innovation Conference
2006” in association with Confederation of Indian Industry (CII) on September 19, 2006. This was the
first conference around innovation in the Indian industry at large. This conclave gave a platform to
discuss various areas and scope for innovation in India.
The conference focused mainly on innovation in manufacturing, telecom, banking, insurance, financial
services, healthcare and energy industry sectors. The key objectives of this conference were to:
• Provide a practical, pragmatic and actionable perspective on innovation
• Understand new innovation tools and streamlining processes
• Initiate quality idea generation and understand from best practices
• Provide a platform for companies to showcase their innovative product and services
Srinivas Polisetty, head - Office of Innovation, CSC in India provided a platform for the innovation
discussion by giving a keynote address on "Ecosystem for Innovation". Deepak Gupta, general
manager - GTS, co-chaired the session on manufacturing and telecom and Praveen Pachaury,
general manager - FSG, chaired the session on BFSI, healthcare and energy and utilities.
The participants at the conference included representatives of Indian industry, R&D institutions under Council of Scientific and Industrial Research (CSIR),
R&D institutions under Defence Research and Development Organization (DRDO), academia, Ministry of Science and Technology and several
International agencies.
CSC in Chennai Sponsors National Level Symposium
CSC in Chennai was the main sponsor of PARADIGM2K6, the national level technical symposium held at SSN College of Engineering, Chennai on
September 15, 2006. The symposium proved to be a great success with more than 4,000 participants from all across the country. The technical meet had
a melange of events including paper presentation, software presentation, debugging, online programming contest, quiz and gaming. This event attracted
participants from across the length and breadth of the country.
One of the senior representatives from CSC in India enlightened the gathering at the symposium with his introductory speech. He gave a detailed
presentation about CSC in India to all the participants. CSC’s presence was strongly felt in the symposium. The SSN college also streamed a link to the
CSC Web site on their Web site, http://www.paradigm2k6.com.
PARADIGM offered the participants total prize money of Rs. 75,000 (nearly US $1,641). Additionally, all the participants were provided lunch and
refreshments, stationary and a utility CD. The official magazine, EXEMPLAR was distributed to the participants.
This event is one amongst a host of campus initiatives by CSC in India, to increase visibility in the top technical institutes and business schools in India.

CSC in India Amongst the Top 20 IT Companies
CSC in India once again manages to hold on to its place in the Dataquest-IDC Top 20 Indian IT Best Employers survey. CSC in India was among top 20
in the Dataquest-IDC Best Employer survey in 2005 and 2003.
Dataquest-IDC Top 20 Indian IT Best Employers is a prestigious and comprehensive IT
industry survey. The survey is conducted amongst 250 IT employers across India, and
is valued as an essential reference source in the IT industry. The survey takes into
account the best human resource (HR) environment, employee morale and the HR
practices. It assesses employers on various parameters like employee satisfaction,
organization culture, job satisfaction, performance appraisal system, training and
compensation.
The Dataquest-IDC Best
Employers Survey score and
rank reflect a composite of the:
• HR score, which is derived
from company response to
a questionnaire of HR
related information like
training days, retention,
salary hike, size of the
organization, compound
annual growth rate
(CAGR)
• Employee satisfaction
score derived from
employee survey
CSC has also made it to the top 50 IT companies in India as per Dataquest Top 20 survey,
2006. CSC is currently ranked at 49 and has jumped a whopping 18 steps from the last year's
ranking at 67. CSC has also been ranked as the fifth fastest growing IT company.
Information Security Standard Upgraded from BS7799: 2002 to ISO27001: 2005
The Noida and Hyderabad units of CSC in India have upgraded their information security certification from BS7799: 2002 to ISO 27001:2005.
BS7799: 2002 has been adopted by ISO, re-badged and released as the new international standard, ISO 27001:2005. It is the latest international
standard specification for an Information Security Management System (ISMS).
Accordingly:
• Organizations previously certified against BS 7799: 2002 have to get their
certification upgraded to ISO 27001:2005 by April 14, 2007. From this date,
certificates against BS7799: 2002 will no longer be valid.
• All ISMS audits conducted after April 14, 2006 had to be against the
requirements of ISO 27001:2005 standard only.
ISO 27001:2005 migration project started in February 2006 and CSC Noida
facility was assessed in July 2006. Recently, on August 24 and 25, Hyderabad
facility also successfully underwent the ISO 27001:2005 assessment.
Pass the words to share knowledge, but
don't pass passwords
ISO 27001:2005 certification will continue to provide competitive advantage to
CSC in India in the global marketplace, as it puts the company in the league of
those few organizations who comply with the globally accepted and respected
standards. The certification develops confidence in customers that information
security is managed, monitored and controlled effectively at every stage by
CSC in India.
This migration initiative was led by Global Security Solutions (GSS) team supported by members of Network Management Group (NMG), HR,
Administration, Finance and Software Technology Management Group (STMG).

FSG Noida Held Communication Meeting
On August 24, communication meeting for the entire Financial Services Group (FSG)
division was conducted at the Radisson Hotel, Noida. Over 600 employees, across System
and Business Process Outsourcing (BPO) group attended the meeting.
The audience was addressed by, Sharad Srivastava – vice-president FSG, Alok Sharma –
general manager Quality and Jyotirmoy Banerji – assistant vice-president FSG.
Mr. Srivastava started the discussion by sharing the management update with regard to
business growth, customer engagement, operational excellence and human resources
management. He highlighted the goals of the FSG management team with which the goals
of individual FSG teams would be aligned.
Mr. Srivastava also urged staff
participation in achieving the
cultural shift from
performing/positioning as ‘Manual
Worker’ to ‘Knowledgeable
Worker’.
After this, Mr. Banerji talked about
the functions and deliverables of
the business development support
group at FSG India. After this, Mr.
Banerji talked about the functions
and deliverables of the business
development support group at
FSG India.
Subsequent to Mr. Banerji’s discussion, Mr. Sharma talked about achieving operational
excellence through Capability Maturity Model Integration (CMMI). He shared the plans and
timelines towards the journey of CMMI.
The address from senior management team was followed by awards ceremony for the
winners of the Employee of the Year and Employees of the Quarter programs.
The last lap of the meeting was the “Questions and Answers” session, coordinated by the
Employee Advisory Committee (EAC) members. EAC facilitated undiluted feedback from the
employees on certain suggestions and issues. The management team provided clarifications
and attention to the queries raised.

CSC in the news
The latest issue of Express Computer, the
weekly publication from The Indian Express
group on IT and ITES, carries an exclusive,
2-page article on CSC India.
Great Places to Work Coverage in Businessworld
The article, "Happy Employees Write CSC's
Success Story", focuses on the various
innovative, employee-friendly HR policies in
CSC India and how it is a great place to
work.
Businessworld and Grow Talent Company organized a Great Places to
Work seminar on August 25, 2006. Neelam Gill Malhotra, director - HR
was a member of the panel.
Sandeep Devendra Kumar, General Manager – HR
Quoted in Express Computer
Sandeep Devendra Kumar, general manager- HR has been quoted in an
article on employee referral program. He points out that the success factors
of employee referral depend on timeliness of responses, partnering with the
employees and a widespread overall respect for the company that they must
have.
Click the following link for details:
http://www.expresscomputeronline.com/20060904/technologylife01.shtml
Premraj Pillai, Manager -
Marketing Quoted in The
Hindu BusinessLine
The Hindu BusinessLine featured
Premraj Pillai, manager - Marketing, in
its MBAs@Work column. Premraj, an
MBA from IIM Lucknow, talks about his
learning and experiences at the B-
school and how he applied them in his
professional life.
Access the following link for details:
http://www.thehindubusinessline.com/
manager/2006/07/24/stories/20060724
00721100.htm
Sandeep Devendra Kumar Quoted in The Financial
Express
Sandeep Devendra Kumar, general manager - HR, has been quoted in a
story on "The company you keep", which focuses on the growing use of
Internet (especially blogs) to find out employer information.
One Infrastructure
Makes It Simpler
N.C. Sunil, senior manager
- GIS has been quoted in
the latest issue of Express
Computer where he talks
about the growth factors of
convergence.
Sunil says, “Government
regulations have been a
major bottleneck, which
has been lately taken care
of. Since then the VoIP
sector has seen
exponential growth, both in
commercial
and
technological terms.”
Click the following link for
details:
http://www.expresscomput
eronline.com/20060828/co
nvergence01.shtml
He points out that CSC in India has a policy prohibiting employees from
commenting on company policies to the outside world, without prior internal
consultation.

guest of honor
Rendezvous with Marwan R Shishakly
Marwan Shishakly, vice president - Global Solutions and Technology (GST), together with Terri Staton,
director - Planning and Support GST visited CSC in India during second week of September 2006. It was his
first trip to India after joining CSC and his fourth visit to India overall.
The main purpose of his visit was the team here. Mr.
Shishakly says, “Currently, there are 130 people in GST
India. It is a much better team and we will continue to grow
through the year.“ He also wanted to know their work,
what their capabilities are and give them a specific
mandate of what India region is required to do. During
their five days stay in India, they visited Hyderabad and
Agra.
On India’s contribution towards CSC’s growth in GIS space, Marwan says, “CSC in India is directly
contributing to GIS growth in many ways. Projecting forward, India manifests in its disciplined capabilities,
quality processes, complete resource management practices and quality work.”
His key message to the CSC in India employees was that they should know what they want to be as a part
of CSC. The type of transactions they execute should be well because the value of business is measured
by cheaper cost of labor and offerings. People in India should support the global team in defining and
executing strategies in GST areas from organizational point of view.
On asking about the image that he would carry back with him, he says, “I came here with a positive image
and also going back with the same image. I have worked with people here and benefited from them. The
only difference is that I have a more complete understanding of people and what they can do individually. I
had good expectations and so was not surprised with the work of the Indian team. Hyderabad is a very
different city – built well, modern and hi-tech. People here are very enthusiastic and should help ignite rest
of us. Overall, the trip was very useful.”
Bob Riddler Visits CSC in Chennai and Hyderabad
Bob Riddler, the Account's Application Solutions Manager (ASM) for Europe visited the newly established
CSC Chennai centre during the last week of August. It was his second visit to India.
The purpose of the visit was to create awareness among the
project team about the productivity clause in the client-CSC
contract. There were sessions on 'Productivity Index (PI)'
conducted by Bob, to stress on the importance of PI.
LEF Accepting Nominations for
2007 CSC Award for Technical
Excellence
The Leading Edge Forum is accepting
nominations for the 2007 CSC Award for
Technical Excellence from November 1.
Awards will be granted for highly-innovative
work that has yielded measurable results
and has the greatest potential for use in
other parts of the company. The CSC
Award for Technical Excellence has been
CSC's most prestigious award for 19 years.
Award recipients receive options on 1,000
shares of CSC stock and an expense-paid
trip to the 2007 CSC Technology and
Business Solutions Conference in Miami,
Florida. Any regular employee of CSC and
its subsidiaries may be nominated for a
technical achievement, either as an
individual or member of a team (some
restrictions; see complete eligibility
requirements).
Complete information is available on the
CSC Portal.
He met a lot of people and got a real feel for the capability
and professionalism of the teams. To this, he adds, “It was a
great opportunity to meet such a wide cross-section of the
client account community particularly as so much of our
success is dependent on CSC in India.”
When asked about the image of India he would carry back
with him, Bob says, “As ever, the main impressions were
around the 'buzz' in the offices, the 'can do' attitude, the
feeling of competence that is everywhere from the canteens
to the factory floors and the inquisitiveness of the people
attending my training sessions: many of the most relevant
questions I was asked across four countries came from the
Indian teams.”
Bob's profound knowledge of the details in the client-CSC
contract and his relevant practical examples made the
sessions dynamic.

tech talk
The nbAccelerator (nbA) India team has significantly contributed to the launch of nbA at one of the client’s
environment, the first insurance company to use nbA for its life policies.
The client is a financial services organization operating in the U.S., Canada and the U.K. and has implemented
CSC's nbA software to automate its life insurance and annuity new business and underwriting activities. This
marks the first use of nbA for life insurance policies. The client has streamlined its processes through the
integration of nbA with CSC's VANTAGE-ONE insurance administration software.
CSC's nbA, which is based on ACORD
standards, automates life insurance and
annuity application submission, requirements
management, underwriting management,
workflow and productivity reporting, and
policy issue processing. By eliminating
processing steps, reducing handoffs and
automating tasks, nbA increases productivity
and decreases the administrative costs of life
and annuity contracts.
• CSC’s offshore-onshore collaboration
helps a leading insurance company
resolve the major virus outbreak
• Completed seamless offshoring of
end-to-end Production Control support
work from CSC in US to India for the
first time
• Claims Desktop (CDT), CSC’s
insurance product, phase B goes live
successfully for one of the leading
insurer based in the US
The launch of nbA at the client end is part of a larger program to reduce administration costs, enhance
integration with internal and external providers and improve the speed, efficiency and quality of its services.
The client chose nbA for its easy integration with other CSC software, its compatibility with the company's
existing major design and architectural requirements, and the opportunity to join with other nbA users in
guiding enhancements to the software.
"Integrating a new business system into our back office is a key component in the foundation for future
growth," said the client senior vice president, Service Delivery. "nbA will allow us to reduce insurance
administration costs and provide enhanced services to our members and distribution channels."
"During the 25 years we've worked together, the client
has achieved impressive business results leveraging
CSC's experience," said Michael W. Risley, president
of the Life and Annuity Division of CSC's Financial
Services Group. "Being the first to implement nbA for
life insurance is another of this company's innovative
yet practical business strategies."
Other insurers already use CSC's nbA to process
annuities, but this implementation is the first
production use of nbA for life policies. The client will
use nbA to issue and underwrite term, whole life and
universal life individual insurance as well as annuities.
The CSC India team has played a critical role in
achieving the milestone. The team manifested
unyielding determination, dedication and
commitment. These core attributes are intrinsic to
team’s performance. The team is highly charged over
the much-deserved success.
The team celebrated the grand success. Certificate of
achievements (CoAs) were distributed by senior
management group (SMG) members.
The geared up team is all poised up to keep the performance par excellence in all their future endeavors and
to leave their mark with flying colors each time.

the lighter side
CSC in India Celebrates Independence Day
Talent Hunt
The 60 th year of the Indian independence was marked with great enthusiasm and solemn celebrations at all
the CSC locations in India on August 15, 2006.
With the Independence Day round the corner, one of the teams added a patriotic touch to their workplace
area by organizing the ‘Decorate your cube area’ contest with Independence Day as the theme. There was
enthusiastic participation among everyone and one could see flags, balloons, kites and even lights of the
national colors everywhere.
The CyberLife-GUL-RPS team won the first prize with
the Life70 team a close second. The Vantage Base
and DVR-LUS teams won special prizes. The following
quote of Romain Rolland epitomized the Independence
Day spirit:
If there is one place on the face of the earth where all
the dreams of living men have found a home from the
very earliest days when man began the dream of
existence, it is India.
Apart from this, the Social Services Committee (SSC) members celebrated the occasion with senior citizens
of Anand Niketan, an old age home in Noida. Volunteers from CSC Noida went to Anand Niketan early
morning on August 15 to decorate their premises with tricolor balloons, colorful ribbons and national flags.
Patriotic songs from old Hindi films created the perfect ambience to celebrate the 60 th Independence Day of
India.
The celebration started with the flag hoisting by Mr. B.R. Arora, managing trustee of Anand Niketan. It was
followed by antakshari (music competition) and tambola (number game), organized by the volunteers of
CSC. Members of the Rotary club presented dance performances on the occasion.
Ms. Neelima Mishra, secretary and trustee, said, “It’s heartening to see so many young people sharing their
time with senior citizens and celebrating the most auspicious event of our country.
I must thank them for their empathy and compassion for
the residents of Anand Niketan and making it a
memorable event. CSC celebrates the Independence Day
at Anand Niketan every year. It also organizes movie
shows for the residents of this old age home every
month.”
Similarly, the CSC employees in Indore celebrated the
Independence Day with unfurling of the tricolor. Many
school children assembled and added to the spirit and
gaiety of the occasion.

Fun@CSC
The fun committee of one of the accounts organized a party on September 07, 2006 with the aim
to have some memorable moments and enjoyment within the team. The entire team was invited for
this gala event. Following events were conducted as a part of the event:
• Dumb Charades: Employees were selected on the spot and grouped into teams each of size
three. Total five teams were formed and the knock out rounds began. After so many rounds,
few teams acted at par and finally, three teams were announced as the winners.
• Atta - Candy Event: Employees were randomly selected on the spot and they had to pick up
candies from atta (flour) filled plates, without using their hands within a minute. The person
who picked maximum candies was announced the winner.
• Sari Event: Employees were randomly selected and asked to wear sari (a traditional Indian
women wear) in a given timeline. The person who wore the best sari was announced the
winner.
• Singing Competition: Employees were asked to sing songs and the management also
participated enthusiastically.
Next, CoAs were distributed to the employees who contributed towards the success and achievements of the account. The events concluded with
motivational words from our chief guest and a hand of clap for the entire team. Following this, the DJ dance floor started rocking, where the employees
displayed there skills in dancing too.
10 Year Anniversary Celebration
September 13, 2006 was a special day for CSC in India. It was not only our Founders Day, but on this day we celebrate our 10 glorious years in India.
This is an important milestone in our journey to achieve a world class status in India.
Over the years, CSC in India has established itself as a key component of CSC's world sourcing strategy. With substantial technical knowledge,
outstanding domain expertise and strong focus on delivering real results to our customers, we provide complex and mission critical services to our global
customers.
CSC in India has always realized that all its accomplishments are the work of its employees. The management of the company encourages initiatives,
recognizes individual contributions, treats each person with respect and fairness, and gives ample opportunity for individual growth.
The celebration will continue for a few weeks and will feature several exciting events including ethnic day and floor decoration contest, talent week,
family week, sports week and Mr. and Ms. CSC contest.

celebrity zone
Employee of the Quarter- 2006
Hearty Congratulations to all the winners for the prestigious Employee of the Quarter (EOQ) award.
The EOQ award has been given to these employees in recognition of their consistently outstanding
performance, persistence and sound technical and business knowledge.
We once again congratulate them on behalf of the CSC India family and wish them a successful life
ahead.
Atul Arora
Annu Singh
Oracle Magazine Names
Dennis Alley RFID Architect of
the Year
Dennis Alley, partner in CSC's Consulting
Group, was named Oracle Magazine's
RFID Architect of the Year. He will be
recognized along with other Editors' Choice
Award recipients at Oracle Open World,
October 22-26 in San Francisco.
RFID stands for Radio Frequency
Identification, and is an automated means
to identify objects via data storage devices
called "tags" or transponders.
Shueb Ali Khan
Jitender Mohan Tara
Alley won the award based on a
centralized, customized solution developed
for a U.S. Department of Defense (DoD)
supplier, to help them meet DoD RFIDenabled
shipping processes.
Hardik Mukesh Desai
Mandeep Kaur
"I was very pleased to win the award, and I
believe there is much more work to come --
RFID is going to continue to expand," says
Alley. "We’re in a state right now where the
DoD and companies are mandating the use
of RFID, but some suppliers aren't really
seeing any return on investment yet. But
that's going to change over time, as RFID
components get cheaper and as the basics
are installed. It's going to build on itself and
will be accelerating over some number of
years."
Nikhil Saxena

know-our-managers
Padmaja Krishnan
Padmaja Krishnan is the director of Marketing, Planning and Research for CSC in India. In her current role,
Ms. Krishnan is responsible for Marketing, Branding, Communication and Business Development functions
for CSC in India. The MP&R group works in close co-ordination with Account teams, Business Development
teams and Communication teams across CSC locations, and ensures seamless integration in all our
pursuits.
Ms. Krishnan has an in-depth experience in almost every
aspect of the IT industry, including delivery, client
relationships, quality assurance, marketing and business
development. Associated with industry-leaders like TCS,
Xansa and Perot Systems earlier, Ms. Krishnan led the
offshore centric direct sales, marketing and account
management functions while actively positioning India
credentials. She spearheaded the India-centric sales and
marketing initiatives that involved integration with US and
European markets and accounts.
Ms. Krishnan likes traveling and reading. Her philosophy in life is “Work hard, play hard and enjoy every
moment of your life”.
Neelam Gill Malhotra
Neelam Gill Malhotra is part of the senior management of CSC in India and responsible for spearheading the
process of design, development and implementation of appropriate HR policies and practices in all areas of
HR. Her role includes articulation of the HR vision and formulation of long as well as short term HR strategy
for integrating the people aspects with business imperatives of the organization.
Ms. Malhotra joins CSC from IBM, where she was the
vice president of HR. At IBM, she was responsible for
HR of the Global Delivery businesses.
Prior to IBM, Ms. Malhotra was the country head of HR
for PricewaterhouseCoopers Consulting. She also
spent more than 20 years at Balmer Lawrie in Mumbai
and Kolkata in various HR roles.
An avid reader, Ms. Malhotra has special interests in literature on human psychology and organizational
behavior. She also enjoys traveling and meeting people from different cultures.
CSC Wins 2006 'BEST Award'
From the American Society for
Training & Development
CSC has won a 2006 "BEST Award" from
the American Society for Training &
Development (ASTD) for its global learning
and employee development programs.
The ASTD BEST Awards recognize
organizations that demonstrate enterprisewide
success as a result of employee
learning and development. This year's 39
award winners are recognized in a special
section of the October issue of Training +
Development magazine, the ASTD's
monthly magazine, and were honored
during a reception on October 4 in
Washington, D.C.
CSC's Global Learning and Development
Management department was recognized,
for a second consecutive year, for learning
programs that provide opportunities for
employees across the company to improve
their competencies and skills. In addition,
the Senior Leader Development Program,
which provides senior executives,
succession plan candidates, and high
potential leaders with tools, resources and
collaborative opportunities to help them
grow for the next leadership opportunity,
was also acknowledged.
BEST Award recipients submitted
quantitative and qualitative information to
the ASTD about their learning and
development practices and programs.
Applications were assessed by members of
the BEST Awards advisory committee, a
group of experts in the learning and
performance field.
This newsletter has been brought to you by the Marketing, Planning and Research division of CSC in India. We would greatly appreciate your
feedback, comments or suggestions with regard to any aspect of this edition of the newsletter and any specific news or information that we should
include in our future editions. Please direct your correspondence to ppillai6@csc.com or adubey4@csc.com.