Banking Services - DenizBank
Banking Services - DenizBank
Banking Services - DenizBank
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Section I Introduction<br />
Information Technology <strong>Services</strong><br />
The inter-Next Integrated <strong>Banking</strong> Platform was<br />
included in the Microsoft Core <strong>Banking</strong> Partner Guide<br />
in 2009.<br />
Intertech<br />
inter-Next New Generation<br />
<strong>Banking</strong> Platform<br />
The inter-Next Integrated <strong>Banking</strong> Platform,<br />
developed by Intertech and used by<br />
<strong>DenizBank</strong> and her subsidiaries since 2007,<br />
is the first banking platform developed with<br />
the CPM (Customer Process Management)<br />
approach.<br />
inter-Next which contains the support<br />
system and business intelligence solutions<br />
that provide inputs into operational<br />
CRM (Customer Relations Management),<br />
distinguishes itself from other banking<br />
applications because it was built on the<br />
principles of customer focus, fast and<br />
high-quality provision of services for the<br />
marketplace and high operational efficiency.<br />
Thanks to the inter-Next Integrated <strong>Banking</strong><br />
Platform, DFSG can offer custom-tailored,<br />
high-tech products and services through<br />
all channels with the same quality and<br />
differentiated itself within the sector in this<br />
aspect as well.<br />
Comprising advanced components such<br />
as inter-Pusula, inter-Face and inter-Rota,<br />
the inter-Next Integrated <strong>Banking</strong> Platform<br />
was recognized in 2007 by Microsoft<br />
Turkey with the Most Successful Project<br />
of the Year award and was included in the<br />
Microsoft Core <strong>Banking</strong> Partner Guide in<br />
2009.<br />
In 2009, Intertech completed nearly 1,500<br />
projects, including 18 strategic projects,<br />
and resolved 166,559 calls. These projects<br />
increased automation within the Group,<br />
reduced transaction costs and reduced<br />
labor cost equivalent to 832 people<br />
overall. Thanks to this increased level<br />
of operational efficiency, branches were<br />
transformed from operation centers into<br />
sales centers.<br />
The following products were developed<br />
and/or placed in service in 2009:<br />
inter-AML<br />
inter-AML, a scenario-based and risk-based<br />
solution developed to prevent money<br />
laundering, allows the Bank to define<br />
its own rules thanks to its parametric<br />
infrastructure. inter-AML was successfully<br />
put in service by <strong>DenizBank</strong> and <strong>DenizBank</strong><br />
AG in 2009.<br />
inter-ATM<br />
Developed with completely new<br />
technologies as a web-based application,<br />
the inter-ATM platform provides the ATM<br />
faceplates and ATM management application<br />
of the inter-Next Integrated <strong>Banking</strong><br />
Platform at the alternative distribution<br />
channels. Thanks to the full integration<br />
of inter-ATM to the inter-Next <strong>Banking</strong><br />
Platform, any banking transaction can be<br />
migrated to the ATM platform easily and<br />
rapidly.<br />
Thanks to full integration with the campaign<br />
management infrastructure, centrally<br />
designed campaigns can be immediately<br />
implemented on the ATM platform.<br />
Following the completion of necessary<br />
certification, all <strong>DenizBank</strong> ATMs will be<br />
included in this platform.<br />
inter-Fraud<br />
inter-Fraud is an application developed<br />
to detect and prevent internal or external<br />
fraud that might arise in banking<br />
transactions. A scenario-based, fully<br />
parametric product with a flexible rule<br />
infrastructure, inter-Fraud adapts quickly to<br />
evolving business requirements.<br />
inter-Leasing<br />
inter-Leasing is an application developed<br />
on the inter-Next Platform in response to<br />
DenizLeasing’s objectives and requirements.<br />
It accomplished DenizLeasing’s integration<br />
into DFSG thanks to its business process<br />
automation, document management system<br />
integration, CRM infrastructure and flexible<br />
reporting functions. Consequently, it allows<br />
customers to be monitored easily and<br />
quickly and followed on a consolidated<br />
basis within the Group with a single<br />
customer ID. Thus, customer service quality<br />
was enhanced.<br />
38<br />
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