2009 Corporate Responsibility Report - Acer Group

Acer Corporate Responsibility Report 2009
It’s Time for Customer Communication
It's Time for Customer
Communication
Since its establishment, Acer has committed itself and all its resources to understanding and meeting diverse
customers' demands. The integration of multiple brand service architectures, including Acer, Gateway, Packard
Bell and eMachines in the latter half of 2008 had assisted consumers in better understanding products and
service scopes on offer by Acer's various brands. In February, 2009, system integration for Acer brand's
Global Download was completed; 4 months later, the company's corporate global webpage was consolidated.
Also, Acer's International Traveler Warranty (ITW) underwent a makeover to better address Acer customers'
demands to travel around the world; service centers in China have also been expanded accordingly to greater
accommodate the company's valued customers.
While Acer strives to enhance customer awareness of environmental and social issues, the company continues
to launch eco-friendly products, and forge ahead with its customer-centric social responsibility project from
last year, encouraging consumers to join force with Acer in adopting an environmentally-forward consumption
practice.
Customer Service Systems
and Mechanisms
Acer is a celebrated multinational, with operating
centers around the world. Service centers are
installed in all the major operating bases, featuring a
variety of service programs according to the nature
of different customer groups and sales channels in
hopes of building a robust global service network.
Acer's private and corporate customers can
conveniently contact Acer via multiple conduits for
communication:
Depot/Repair Center
Call Center/Help Center and Technical Support
Web Service and eSupport
Acer Service Partner and the Third Party Maintainer
International Traveler Warranty (ITW) Repair Center
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