University of New Brunswick - The 2013 ResNet Student ...

University of New Brunswick 

June 21 st – 25 th 2008

Welcome to ResNet 2008! 

Dear ResNetters, 

On behalf of the 2008 Resnet Symposium Host Committee, we would like to welcome you to the University of 

New Brunswick, Fredericton, and for many of you, to Canada. It is with great pride and enthusiasm that we 

decided a few years ago to bid to invite ResNet to Canada for the first time; the time is now here to host our 

fellow ResNetters on our historic campus and we hope you enjoy your visit! 

We have had great support from the University, the city of Fredericton, our host committee, the steering 

committee, the program committee, and of course our vendors, in order to plan a fantastic Symposium for all 

of you. Starting with excellent Professional Development Seminars, we’ve also lined up special events to 

entertain you, an engaging keynote and excellent program sessions to inform and encourage you, and lots of 

delicious food to keep you fueled! We’ve maintained many ResNet traditions, added a few of our own twists, 

and had lots of fun (and challenges!) planning to make this the best ResNet ever, eh 

While you’re here, we hope that you will take advantage of the opportunity to learn from one another 

through the sessions, BOFs, and information conversations that will take place over meals, in the snack room, 

or at the special events. We also hope you will experience the hospitality, culture and heritage of our 

University, city and province. UNB is the oldest public university in North America and home to the first 

faculty of Computer Science in Canada; Fredericton is the birthplace of the Canadian military and was named 

one of the Top 7 Smart Cities by the Intelligent Communities Forum in New York in 2008; and New Brunswick 

is home to a rich Acadian heritage and is a world-leader in the knowledge and energy industries. There is so 

much to see and do while you are here and our friends with Fredericton Tourism will be on-site to help you 

learn more about our community. They have also provided lots of tourism literature for you in case you miss 

them at registration. 

In closing, we sincerely thank you for joining us for the 2008 ResNet Symposium. Please ask us if you have any 

questions – anyone in a black ResNet T-shirt is part of the host or steering committee and will be happy to 

help you. Enjoy ResNet 2008! 

On behalf of the 2008 Host Committee, 

Chris Miller 

Co-Chair Resnet 2008 Host Committee 

Michelle McNeil 

Co-Chair Resnet 2008 Host Committee 

ResNet 2008 @ University of New Brunswick

Letter from the Chair 

Dear ResNetters, 

On behalf of the ResNet Steering Committee, it is my sincere pleasure to welcome you to the 15th 

annual ResNet Symposium. The ResNet community continues to be a creative, resourceful, and vital force 

because of each of you. Therefore, we are excited to have you with us, whether you’re a ResNet “veteran” or 

“newbie” coming to the Symposium for the first time. In the days that follow, friendships and professional 

bonds will be forged and renewed. We are excited to have you with us, and look forward to the opportunity to 

maintain and strengthen our bonds long after the conference is over. 

This year marks several especially significant milestones for our organization: First, as you are no 

doubt aware, we’re truly living up to our international mission by holding the symposium in Canada for the 

first time. 

Second, we have made good on our commitment to take ResNet the organization to the next level of 

professionalism and service by seeking a not-for-profit corporation status in the United States. By the time you 

read this letter, we should be incorporated in the Commonwealth of Massachusetts as a not-for-profit 

corporation. As soon as the ink is dry on the paperwork, we will post the mission statement, corporate bylaws, 

and slate of officers on the ResNet wiki. 

That said, you may be asking yourself, “so... what does this really mean” Well, the vision as 

discussed in our Town Hall meeting last year was to afford our community the opportunity to become more 

inter-active, more relevant, provide more pathways to professional growth for members, and to increase the 

overall legal, financial, and professional viability of our organization. But in truth, the short answer is “it’s 

really up to you.” 

The larger ResNet community, I suppose as defined largely by members of the Listserv, has always 

been the strength of this organization. However, we are seeing an evolution and maturation of technology, 

and attendant evolutions in the campus organizations that support those technologies. For example, many 

ResNet organizations have rejoined their central computing or Help Desk counterparts as wired and wireless 

networks have become pervasive in residences. While every campus must still grapple with security, we no 

longer kick the tires with security policies and products in student residences while waiting to implement 

strategies that are “good enough” for the rest of campus. Security, like networking, is now a normal and 

pervasive part of the entire campus agenda. 

At the same time blogs, wikis, mashups, and social networking sites (you know the ones I mean!) 

have forever changed the landscape and lifestyle of today’s college student. Students bring to campus a 

plethora of new internet-enabled phones, PDAs, game consoles and other devices. They’re using Moodle to do 

coursework, meanwhile keeping track of friends with Twitter, and posting both academic work and social 

calendars using Google apps. Student use of technology is evolving rapidly. The relevant question becomes: 

should we as an organization be evolving as well to keep pace not just with the new gadgets, but how 

hardware and software tools are changing student social behavior and enabling academic work as well 


Letter from the Chair 

The answer, again, is “It’s up to you.” As our organization becomes more robust, more professional, 

and seeks ways to remain relevant in a technologically evolutionary if not revolutionary time, it’s important to 

take stock of where we are and where we want to go. To that end, I invite each of you to a lively “Town Hall” 

style discussion to be held on Sunday, June 22 in Tilley 102 Auditorium. Bring your ideas, your thoughts, your 

dreams....and let’s see where this will go! 

Even if you choose not to attend the Town Hall meeting (though we hope you will), we encourage 

you to make the most of your Symposium experience, and to continue to find ways to participate, either by 

becoming an active member of our ResNet community, or by taking it up a notch and joining our Program 

Committee or finding ways to get involved with the ResNet Applied Research Group or Steering Committee 

when opportunities arise. And last, but not least, while you are busy adopting a few new “Canadianisms” into 

your vocabulary, we hope that you will take the time to thank our hosts for making the 15 th annual ResNet an 

absolutely unforgettable experience. Have a fantastic ResNet 2008! 

With warmest regards, your ResNet Steering Committee: 

Dee Childs, ResNet Chair (Louisiana State University) 

Sheila Crowe, External Relations Chair (Montana State University) 

Gayleen Gray, ResNet 2008 Senti-Merriman Scholarship (University of Guelph) 

Loriann Higashi, Information Resource Chair (Yale University) 

Carrie Levow, ResNet 2008 Program Chair (North Carolina State University) 

Michelle McNeil, ResNet 2008 Host (University of New Brunswick) 

Chris Miller, ResNet 2008 Host (University of New Brunswick) 

Judi Rennie, Internal Relations Chair (Tufts University) 

Mike Schomer, ResNet 2009 Host (St. Cloud State University) 

Erik Strahm, ResNet 2007 Host (University of California San Diego) 

Teresa Pearson, ResNet 2009 Program Chair (Indiana University) 


Schedule at a Glance 

Friday June 20th 

8:00-9:00 AM Breakfast for early committee arrivals (McConnell Hall) 

9:00 - 12:00 Steering Committee Meeting (Senior Common Room, McConnell Hall) 

10:00AM-2:00AM Registration & Information Desk Open (Dunn Main Lounge) 

12:00-1:00 PM Lunch (McConnell Hall) 

3:30-5:00 PM Program Committee Meeting (Senior Common Room, McConnell Hall) 

6:00-7:00 PM Supper for committees (McConnell Hall) 

Saturday June 21st 

8:00-9:00 AM Breakfast for Committees & Professional Development Seminars (PDS) (McConnell Hall) 

8:00AM-1:00AM Registration & Information Desk Open (Dunn Main Lounge) 

PDS Session A: Passport to ResNet (Singer 151) 

9:00-12:00 

PDS Session B: Team Builders and Ice Breakers (Singer 161) 

PDS Session C: You Might As Well Be Happy (Singer 351) 

PDS Session D: DISC Profiles (Singer 361) 

10:00-10:15 AM Break (Tilley Lobby) 

12:00-1:00 PM Lunch for Committees & PDS 

PDS Session E: Giving Effective Presentations (Tilley 205) 

1:00-4:00 PM 

PDS Session F: Campus Safety and Security in a Cyber World (Singer 161) 

PDS Session G: Balancing Act (Singer 351) 

PDS Session H: Dealing with Difficult People (Singer 361) 

2:30-2:45 PM Break (Tilley Lobby) 

4:00-5:00 PM Program Committee Meeting (Senior Common Room, McConnell Hall) 

5:00-6:00 PM Presenters Prep Meeting (Senior Common Room, McConnell Hall) 

6:00-7:00 PM Newcomers Reception (Student Union Building) 

7:00-10:00 PM Opening Reception (Student Union Building) 

Sunday June 22nd 

7:30-9:00 AM Breakfast (McConnell Hall) 

9:00-9:30 AM Opening Remarks (Tilley 102) 

8:00AM-10:00PM Registration & Information Desk Open (Dunn Main Lounge) 

9:30-11:00 AM Opening Plenary Keynote by Stephen Downes (Tilley 102) 

11:00-11:30 AM Break (Tilley Quad – outdoors) 

11:30-12:30 PM Session 1A: Thin Client Implementation (Singer 161) 

Session 1B: Remote Support For Students (Singer 351) 

Session 1C: Creating and Maintaining a Walk-up Service Center (Singer 361) 

Session 1D: Be Aware You're Uploading - Notifying users upon p2p activity (Tilley 205) 

Session 1E: From Good to Great: Moving your organization to the next level (Tilley 223) 


1:00-2:00 PM Birds Of a Feather 

2:00-3:30 PM Session 2A: A Whole New ResNet (Singer 151) 

Session 2B: It's about People... Not Computers (Singer 161) 

Session 2C: Re-Evaluating ResNet: Concepts and Tools to Maximize Your Operation (Singer 351) 

Session 2D: Hiring, Training and Retaining Top Notch ResNet Tech (Singer 361) 

Session 2E: Copyright Education for Students (Tilley 205) 

Session 2F: From Help Desk and ResNet to the best Service Center in town (Tilley 223) 

3:30-4:00 PM Break (Tilley Quad – outdoors) 

4:00-5:00 PM Town Hall Meeting (Tilley 102) 

5:00-6:00 PM Birds Of a Feather 

6:30-8:00 PM Supper & T-shirt Exchange (McConnell Hall) 

8:00-9:00 PM ResNet Jeopardy (Dunn Main Lounge) 

9:00-10:00 PM ResNet Geek Olympics (Dunn Cafeteria) 


Schedule at a Glance 

Monday June 23rd 


8:00-9:00 AM Birds Of a Feather 


9:00-10:00 AM Session 3A: Wireless - still not free!! (Singer 151) 

Session 3B: Pros and Cons of Computer Requirements (or lack thereof) (Singer 161) 

Session 3C: Spark: Web 2.0 Tools for the Entire Community (Singer 351) 

Session 3D: Measuring Customer Satisfaction – do you measure up (Tilley 205) 

Session 3E: (wiki + ResTechs) = (fresh documentation + organic knowledge management + good, cheap 

technical writers) (Tilley 223) 

Session 3F: Building the Connection (Tilley 224) 

10:15-11:15 AM Session 4A: Oh the Places They'll Go - If You Let Them! (Singer 151) 

Session 4B: Back it up, Bucknell (Singer 161) 

Session 4C: ConPortal Use Cases (Singer 351) 

Session 4D: Creating Customized Diagnostic and Install Discs (Tilley 205) 

Session 4E: Digital Citizen Project: Copyright Infringement Program (Tilley 223) 


Buses for afternoon activities leave from the parking lot of the Dunn/Kidd/Tibbits Residence 

12:00 PM Buses leave for Whale Watching in St. Andrew's 

1:00 PM Buses leave for Kings Landing Historical Settlement & Kayaking Tour on the St. John River 

1:15 PM Buses leave for Downtown Fredericton, Guided Biking/Photography Tour & Culture Crawl 

Tuesday June 24th 



8:00-9:00 AM Birds Of a Feather 

9:00-10:00 AM Session 5A: York Secure Scan vs Microsoft Windows - our story and how we dealt with it (Singer 151) 

Session 5B: Career Development Program for Student Employees (Singer 161) 

Session 5C: Exorcising Ghost: Windows Imaging at Stanford (Singer 351) 

Session 5D: Resnet Changes at Indiana University (Singer 361) 

Session 5E: The Switch to Google Apps for Email (Tilley 205) 

Session 5F: Evolution of the Student Employee (Tilley 223) 

10:00-10:30 AM Break (Tilley Quad – outdoors) 

10:30-11:30 AM Session 6A: Homegrown Payroll and Office Management Applications (Singer 151) 

Session 6B: Hiring, staffing, training and timing: Meeting your needs and going beyond the University 

mission (Singer 361) 

Session 6C: ResDesk Ticket tracking and Network Management (Singer 351) 

Session 6D: The Real World: Facebook (Tilley 205) 

Session 6E: Starting up a security class for students (Tilley 223) 

11:30-12:30 PM Program Committee BOF (Tilley 102) 

12:30-4:00 PM Lunch, Vendor Fair & Doc Fair (Student Union Building) 

1:00-4:00 PM Vendor Presentations (Student Union Building Room 103) 

4:00-5:30 PM Vendor Raffle & Closing Ceremony (Tilley 102) 

5:45 PM Buses Depart for Closing Event from the parking lot of the Dunn/Kidd/Tibbits Residence 

6:00 PM Maritime Kitchen Party - Dinner 

7:00 PM Maritime Kitchen Party - Changing of the Guard 

7:30-9:30 PM Maritime Kitchen Party - Concert 

Buses return to campus 9:15PM, 9:30PM, 9:45PM 

Wednesday June 25th 


8:00-9:00 AM Breakfast 

9:00-12:00 Steering Committee Meeting 


Professional Development Sessions 

MORNING SESSIONS: 9:00AM-12:00PM 

PDS Session A: Passport to ResNet (Singer 351) 

Are you new to the ResNet Symposium or just wann more info on this year's program and highlights This PDS session is for you. Led 

by Lowell Furman and the Theme Guides from the Program Committee this session will explain each theme and highlight topics of 

interest in each theme. Perfect for a newcomer or a not so newcomer looking for a heads up on the conference sessions. 

PDS Session B: Team Builders and Ice Breakers (Singer 361) 

Do your RCCs snore during training Do you worry that the glazed over look means that the dry information we have to cover is 

putting your workers to sleep Does that new RCC over in the corner all by herself concern you Then this class is for you! This 

session will focus on proven team building and icebreaker activities you can take back with you to liven up your training; wake up 

your team and help build solid working relationships! Please dress comfortably and bring your sense of humour! 

PDS Session C: You Might As Well Be Happy (Singer 151) 

Ellen B. Gélinas, humorist, educator, and counselor, presents a lively and interactive look at the many ways we can increase our 

laughter quotient. You are respectfully invited to learn how to overcome some of your own roadblocks to a balanced and fun-filled 

life. You just might laugh at your own foibles, practice the power of “NO”, argue with the all too serious rules we hang on to. And 

you could discover a short-cut to using“appropriate” humour and understanding our differences. Hopefully, you will dare to design a 

bodacious “TO DO” list and leave with a smile on your face and a plan in your heart. 

PDS Session D: DISC Profiles (Singer 161) 

In a recent survey of 1000 human resource professionals, the ability to communicate and deal effectively with other people was 

rated as the number one skill looked for in the hiring process. It was rated above technical skills, work experience and other 

educational backgrounds. 

This workshop is a powerful training event that is guaranteed to improve personal and work communications. The skill of 

understanding people will increase business and personal communications, improve interpersonal relationships and create an 

appreciation of the diversity of individual types. Each participant will learn how to work with people of different styles to insure 

positive outcomes. 

AFTERNOON SESSIONS: 1:00PM-4:00PM 

PDS Session E: Giving Effective Presentations (Tilley 205) 

Terry has been a Certified Trainer within the Junior Chamber organization for the past 5 years. He has delivered training to young 

professionals ranging from Non-profit Organization Management to Effective Speaking and Communicating. 

Delivering effective presentations can often be a difficult task, especially for those of us within the IT Industry. Terry will present 

some useful information to not only help you develop effective visual aides, but also help you convey the information to your 

audience, make the delivery easier, and leave a positive lasting impression. 

PDS Session F: Campus Safety and Security in a Cyber World (Singer 361) 

This session will be delivered in two parts. 

Part A: Cyber Threats on Campus 

The Internet has provided a powerful set of innovative tools and services that have transformed many aspects of early 21st century 

life. This is particularly true in higher education but we must be aware that every new application of technology (social networking 

for example) comes with a dark side. This part of the presentation will discuss the latest threats in cyber space and present some 

effective legal, social and technical responses to cyber crime. 


Professional Development Sessions 

Part B: Emergency Messaging on Campus 

Recent tragic events on campuses have led many post-secondary educational institutions in the United States and Canada to 

introduce emergency messaging capabilities as a way of alerting campus communities about 'short fuse' emergency situations. This 

presentation will provide an overview of the communications technologies being deployed, and discuss some of the human, policy, 

legal and technical factors that ultimately influence the effectiveness of emergency messaging on university and college campuses. 

David A. Townsend 

Professor, Faculty of Law, University of New Brunswick 

David Townsend is a Professor at the Faculty of Law at the University of New Brunswick, where he teaches regulatory law and policy 

courses. His research has concentrated upon the intersection of legal and technical issues related to wireless technologies and 

services. He has authored papers, reports and legislative drafts related to such matters as the Radio communication Act, the Radio 

Regulations, the ‘theft’ of satellite signal, the sitting of radio antennae and wiretapping wireless networks. Professor Townsend 

recently completed a 12-month secondment as a Visiting Researcher at the National Research Council, Institute for Information 

Technology, e-Business Centre in Fredericton. 

Greg Sprague 

Privacy, Security and Trust Research Team 

National Research Council of Canada, Institute for Information Technology 

Greg has more than 30 years experience as an ICT manager in industry, academia and the public sector. Greg joined NRC IIT from 

UNB where he was the Executive Director of Integrated Technology Services. Prior to that he was an Assistant Vice-President 

(Academic) at UNB and taught Management Information Systems in the Faculty of Administration. Greg started his career with IBM 

and has also served as the Director of Computing at Susquehanna University in Pennsylvania. 

Greg has Masters of Science (Computer Science) degree from the University of New Brunswick (UNB) and has published papers in 

the fields of information literacy, computer simulation, local area networking, and multimedia. He holds the Canadian Information 

Processing Society's ISP designation (Information Systems Professional of Canada) and is a member of the High Technology Crime 

Investigation Association (HTCIA). Greg has attended ResNet conferences in the past in his role as an IT Director in higher education. 

PDS Session G: Balancing Act (Singer 151) 

Life is all about RELATIONSHIPS.. relationships at home with loved ones, at work with colleagues and managers, at school with 

teachers and fellow students, with relatives and friends and most importantly, with oneself. All these relationships are important to 

our well being and survival. Not all of these relationships feel good! We have been brought up in a world where we have learned 

that, “My way is THE way.....and you should join me in my way!!!” This is what causes so much conflict and stress and what 

ultimately damages our relationships. We have become a culture of arguments, debates and score keepers. We really want to be 

RIGHT..... Today’s workshop will present some food for thought and some strategies to help you both understand and be 

understood, as well as some tools for putting laughter back in your life. 

PDS Session H: Dealing with Difficult People (Singer 161) 

Have you noticed that some people are and always will be difficult They can be disagreeable, abrasive, uncooperative, 

unreasonable, volatile and totally uncommunicative. They can literally ruin your day in an instant. Their negative attitude and 

behaviour results in lower productivity for themselves and their co-workers. Difficult people are also a major cause of employee 

turnover and low morale within organizations. Knowing how to handle their frustrating and disruptive behaviour is one of the most 

important skills you can have. This session will help you to develop and practice healthier responses to those who are making your 

life miserable. 


Program Themes 

Future of ResNet 

What does the future of ResNet look like at your university Do you have plans underway for big changes, or are you doing 

something new that takes your ResNet service to the cutting edge Share your plans and successes. Topics might include: 

outsourcing ResNet, developing new IT partnerships for delivering the ResNet service, new ResNet support models, redefining your 

ResNet Service Level Agreements, creating new pay for service models, identity management, and any other NEW twists on the old 

ResNet theme. 

Education and Learning Technologies 

ResNet provides a link between residential students and the classroom. Are you taking advantage of this by providing unique 

learning opportunities to your residents, or is someone at your university implementing new learning technologies for students at 

your school, residential or otherwise Get your academic folks involved and present on topics such as "Linking Learning", classroom 

technologies, academic partnerships with ResNet, providing learning technologies in residences, residential learning communities, 

mobile learning technologies, social networking, adaptive technologies and more! 

ResNet Operations 

What does it take to make the ResNet service run at your university Share your innovative ideas and operational successes (or 

failures) with your ResNet colleagues from across North America. Topics could include: staffing your ResNet service, ResNet 

knowledge management, solutions for ResNet support issues, evaluating your ResNet service and/or staff, drop-in service delivery, 

telephone support processes, training ResNet staff, and more! 

Security and Policy 

The work never ends when it comes to securing the residential network. Share your solutions for ResNet security, including dealing 

with virus and spyware invasions and intrusion detection/prevention. Educate your ResNet peers on the policies you have put in 

place to guide your residential clients in the area of virus protection, copyright infringement and privacy. 

Cool Tools 

Over the years, many of you have developed or embraced innovative homegrown or commercial software and hardware solutions 

to help you implement and maintain your ResNet services. Share your ups and downs and provide the geek factor we love to indulge 

in at ResNet symposiums. Think mobile, gadgets, software, video, mapping, handheld devices, websites and more! 

Leadership and Management 

The success of any service is its ability to maintain agility while pursuing clear goals and direction. Strong management policies and 

functions impact on organizational success and often involve positive leadership. What management or leadership approaches work 

in your organization Relevant topics may include project management, planning processes, hiring policies, committees, mentoring, 

partnerships, leadership training, strategic planning, budgets, document management, effective communications and staff 

development. 


Event Definitions 

Professional Development Seminars (PDS) - The PDS consists of extended sessions (usually about 3 hours long) structured around a 

specific topic. The format of these sessions provide for longer and more thorough discussions than the program sessions. 

Presenters' Prep - The presenters' prep meeting provides important information and tips to those presenting at the ResNet 

Symposium. Information about the presentation process specific to the ResNet Symposium will be covered, along with tips for a 

successful presentation. It is crucial that all presenters attend the presenters' prep meeting so they can see the room where they will 

be presenting and familiarize themselves with the specific technology in that room. 

Birds of a Feather (BOF) Sessions - BOF sessions are small-groups who gather to discuss a pre-selected topic. Oftentimes these are 

written into the schedule, but can also form at lunch or dinner tables. Be sure to check the program schedule to see if any appeal to 

you. You may also create a BOF throughout the conference. You don’t need to sign up to attend BOF Sessions. 

A link will be posted on the main website: http://resnetsymposium.org/resnet2008/ 

Opening Reception and Dinner - The opening reception provides time for you to meet and mingle with other conference attendees 

and grab a snack or two before the opening dinner. The Newcomer's BOF is also hosted during this time. During the opening dinner 

you'll learn more about the exciting things in store at the ResNet Symposium, and have the opportunity to meet and hear from 

those responsible for putting on the Symposium. 

Program Committee BOF - This BOF is for anyone interested in participating in next year's ResNet Program Committee. You'll have 

the opportunity to hear the incoming Program Committee Chair speak about his or her ideas and share your own with the 

committee. This event is a must for anyone interested in becoming more involved with the ResNet Symposium. 

Keynote Presentation - What a better way to kick off the presentation section of the ResNet Symposium than have an IT 

professional speak on a hot topic that affects all of our lives The keynote begins the first day of presentation sessions and is always 

interesting and informative. 

Breaks - The term "break" at ResNet is synonymous with one word: food. Breaks are scheduled times between presentation sessions 

that allow time to have a snack, a restroom break, or to catch up with other ResNetters. 

Presentation Sessions - The presentation sessions are the main event at the ResNet Symposium. Professionals from around the 

world spend months compiling school-specific information to bring and speak about at ResNet. Attending presentation sessions 

allows ResNet attendees to compare and contrast their own ideas and policies with those of other schools. 

Documentation Fair - Do you have extra documentation sitting around your office Want to get rid of it without having to throw it 

away Ship it or bring it to ResNet for the Documentation Fair! Attendees bring their best (and worst) fliers, stickies, mouse pads, 

CDs, manuals, and videos to share with others. ResNetters also share URLs for online documentation, podcasts, movies, source code, 

and other digital items they created. Leave some room in your suitcase to bring home some of the best ideas to implement in your 

own schools. 

ResNet Jeopardy - Hosted by Andrew Blaner from Barnard College, the annual ResNet Jeopardy is always a regular ResNet favorite. 

Modeled after the popular game show, handpicked ResNet attendees match wits against each other (and against the audience!) 

while answering questions about the ResNet program, notable ResNetters, and other fun ResNet trivia. Come and laugh with (or at, 

if you prefer) this year's lucky Jeopardy contestants! 

Geek Olympics - Think you can put together a Mac keyboard from a pile of keys Sound easy What if you were stuffed in a XXL shirt 

with another ResNetter and forced to use only one hand Create a Geek Olympics team as you battle head to head with other teams 

to win fun prizes and the ultimate prize: bragging rights. Last year's events included a photo scavenger hunt, Ethernet untangling 

mayhem, T-shirt design contest, and a box-building relay! What new events will be in this year's Geek Olympics Form a team of 

your closest ResNetters and bring it on! 


Event Definitions 

Afternoon Activities - After 36 hours of presentations, BOFs, and panel discussions, you'll get your first extended break on Monday 

afternoon to nap, explore Fredericton, or participate in one of the official afternoon activities. A whale watching trip to St. Andrews 

by the Sea , kayaking the St. John River, a guided bicycle tour, a culture crawl in downtown Fredericton or just hang out with your 

ResNet friends and enjoy a few hours of stress-free relaxation. 

Vendor Fair - Meet the vendors that make ResNet possible! Get your grab bag and collect all the free pens, sticky pads, and other 

fun stuff while leaving your business cards with the vendors to be eligible for the vendor prizes raffle. Talk to the vendors about their 

products and maybe you will find something suitable for your school. Make sure you check out the scheduled vendor presentations 

for an in-depth look at their valuable products and services. Please be sure to thank the vendors for sponsoring ResNet! 

T-Shirt Exchange - Always a popular event, the annual T-Shirt Exchange is a chance for you to bring a shirt from your school and 

swap it for one from a different school. All of the shirts are collected and organized, and each person who brings a shirt receives a 

number used to determine the order of picking shirts. 

Closing Reception and Dinner - The closing reception provides an opportunity to relax and mingle with your new and old ResNet 

friends. The closing dinner will be at Officer Square in downtown Fredericton on Tuesday, June 24. Shuttle buses from campus to 

downtown will be provided. Relax and cherish your last night at the ResNet Symposium! 


Program Descriptions 

Sunday, June 22 2008 

Time: 11:30 - 12:30 PM 

Presentation 1A: Thin Client Implementation 

Presenter/Institution: Carol Jarom (University of Delaware) & Karl Vollmer (Oregon State University) 

Format: Lecture 

Theme: Future of ResNet 

Technical level: 5 

Location: Singer 161 

Description: The Information Technologies-User Services department at the University of Delaware has replaced existing “fat” 

Windows PCs with Sun Ray thin clients connecting to a Windows 2003 server running Terminal Services in two of their computing 

sites. We have coined the term WinSun terminals for these stations. In addition, this technology is being used for express stations in 

one of our busiest sites and in kiosk setups in our student centers. It has reduced staff support time, minimized security 

vulnerabilities and reduced hardware costs. No hard drives means no more ghosting to keep these systems clean and up to date. I 

will give an overview of our hardware and the software configuration we are using in this environment. 

********************************** 

Oregon State University uses the Linux Terminal Server Project (http://ltsp.org) to run web-enabled desktops in the dorm lobbies and dining halls. 

Each box is running a network boot copy Linux that is pulled from our central server. They do not have a internal HDD. Updates are as simple as a 

configuration change on the server. I will talk about how we implemented it, and why we chose Linux as well as some of the stumbling blocks we 

hit when implementing the system. 

********************************** 

Presentation 1B: Remote Support For Students 

Presenter/Institution: Eric Rosenberg (Stony Brook University), Behzad Barzideh (Stony Brook University) 


Theme: Cool Tools 



Description: Stony Brook University would like to present our remote support solution for students, Bomgar. Bomgar is a network 

appliance with a built in web server that allows remote connections to any computer with an internet connection. We have setup a 

URL to direct the students to the Bomgar box’s web server. They are prompted to install a small plugin. Once installed, the remote 

support representative has full control of the user’s desktop. The support session may be ended at any time by either the user or the 

rep. Once the session has ended, the remote client will uninstall itself from the remote computer. The remote client is compatible 

with Windows 9x – Windows Vista, OSX 10.3 – OSX 10.5, Ubuntu, Redhat, Fedora & Suse. Bomgar has helped reduce the need for 

dorm room visits and greatly improved response time. The appliance allows concurrent remote connections based on licenses. We 

currently have 10 licenses and 40 technicians. The appliance in place is expandable up to 20 concurrent connections. 

Presentation 1C: Creating and Maintaining a Walk-up Service Center 

Presenter/Institution: Liam Doherty (Illinois State University) 


Theme: ResNet Operations 



Description: This presentation will focus on how Illinois State University created a walk-up service center for computer technical 

support on campus. Traditionally at ISU, ResNet, Help Desk, and TechZone (the campus computer store) were separate entities, each 

with their own form of computer support and audience. I will show how we brought together each of these support divisions, the 

process of collaborating with all departments to create a singular vision, and how we are maintaining that vision through the easy 

and difficult times. 



Presentation 1D: Be Aware You're Uploading - Notifying users upon p2p activity 

Presenter/Institution: Alok Vimawala (University of Michigan) 


Theme: Security and Policy 


Location: Tilley 205 

Description: In the midst of an onslaught of DMCA takedown notices, pre-litigation settlement letters and impending congressional 

action, the University of Michigan debuted a service called Be Aware You're Uploading (BAYU). The service aims to educate students 

and raise awareness by sending students an email when an IP associated with that student is seen to be engaging in peer-to-peer 

(p2p) uploads. The presentation aims to provide an overview of the service and will cover areas such as policy implications, privacy 

concerns and student response to the service. 

Presentation 1E: From Good to Great: Moving your organization to the next level 

Presenter/Institution: Gayleen Gray (University of Guelph) 


Theme: Leadership and Management 

Technical Level: 0 


Description: Computing and Communications Services (CCS) at the University of Guelph is moving from 'Good to Great' through a 

process of cultural and organizational restructuring. After one year, our transition is just rounding the first turn, but we have already 

seen a substantial shift in staff engagement. I would like to share our story and by doing so, I hope to motivate others to approach 

're-organization' with the same 'people-centric' philosophy we have embraced. The presentation will outline how we have 

undertaken this process and I will provide some practical tools we have used. 

Time: 2:00 - 3:30 PM 

Presentation 2A: A Whole New ResNet 

Presenter/Institution: Cheryl Skingley (University of Waterloo), Bill Baer (University of Waterloo) 





Description: We upgraded all of our switches in residence last summer. We plan to add wireless to the mix this summer and manage 

it all using Aruba. We're doing away with our land line telephones and going with a VOIP solution in September and...... we are 

testing multicast IPTV and might be getting rid of cable television too! We will demo these solutions during the presentation and 

share some of the ups and down it took to get us to this point. 

Presentation 2B: It's about People... Not Computers 

Presenter/Institution: Amanda Grainger (University of Western Ontario), Jim Dunkin (University of Western Ontario) 





Description: At Western, we believe in providing the best student experience and strive to create that experience for our staff and 

for the students we serve. We don’t hire based on technical expertise. Instead, we provide our staff with training and quality job 

experience with significant responsibilities. During our presentation, we would be pleased to share our intriguing “non-technical” 

hiring questions, our advertising campaign, the simple “5-step troubleshooting process” and our philosophy of giving student leaders 

valuable career experience before they leave University. 



Presentation 2C: Re-Evaluating ResNet: Concepts and Tools to Maximize Your Operation 

Presenter/Institution: Todd Thomas (University of Northern Iowa) & Justin Wilbers (Missouri State University) 





Description: Many ResNet programs have become established, matured environments. This can be beneficial for both students and 

staff, but new ideas spark increased customer service and add value to a program. Through a combination of conceptual reevaluation, 

small changes, and implementation of low-cost/free technology, improvements can be pushed forward, making a good 

program great. 

Presentation 2D: Hiring, Training and Retaining Top Notch ResNet Tech 

Presenter/Institution: Dan Marini (Northeastern University), Steve Grossman (Northeastern University) 





Description: Our ResNet methods of recruiting, training and retaining staff were totally revamped in order to respond to rapid 

increases in on campus student population and scope of services as well as increasingly complex technical demands. We will show 

how we have effectively addressed operational concerns by altering our internal strategies, by partnering with other University 

resources and by offering student staff more than just a job. We will also discuss the rationale for our extended (1 month) training 

program and detail the mechanics of module creation, topic coverage, Virtual Break/Fix components, yearly review/update, and 

scheduling. Our goal is to have student staff fully trained, integrated, and familiar with the campus before Move-In. Upon 

conclusion, attendees will have a framework with which they will be able to enhance their current hiring and training programs, as 

well as a roadmap to help establish and sustain a longer training schedule if it suits their own campus environments. 

Presentation 2E: Copyright Education for Students 

Presenter/Institution: Margaret Landsparger (Michigan Technological University), Carla Rounds (UC Santa Cruz), Alok Vimawala 

(University of Michigan), John Rocchio (UC Santa Cruz), Jan Gerenstein (Northern Illinois University 

Format: Panel 




Description: This panel discussion/presentation will focus on Copyright Eduction for Students. We hope that this event will be both 

an audience participation session as well as a presentation of what is working at our respective universities. 

Presentation 2F: From Help Desk and ResNet to the best Service Center in town 

Presenter/Institution: Niki Serakiotou (Rice University) 

Format: Panel 




Description: A narrative of the recent reorganization of the Rice Helpdesk with specifics on - Hiring process for students; training, 

formal evaluation procedures, customer surveys of student performance 

- OLAs between Help Desk and other IT teams 

- How both student and permanent staff members create and update documentation; how we administer our incident management 

system 

- How staff divides duties between supervising, support and training 

- What we do on metrics and what we saw in improvements 

- What is the strategic vision for the future: merging Help Desk and Resnet is only the first step in creating a competitive business, a 

Service Center on campus. 



Monday, June 23 2008 

Time: 9:00 - 10:00 AM 

Presentation 3A: Wireless - still not free!! 

Presenter/Institution: David Wieczorek (Loyola University Chicago), Alison Stillwell (Loyola University Chicago) 





Description: Two years ago while Loyola University Chicago was expanding its wireless infrastructure the decision was made to 

accept and assist students with their personal wireless routers. The presentation will provide an update to that initiative and 

Loyola’s continued ResNet operations and support, both in a wired and wireless environment. The original presentation was given at 

the 2006 winter ACUTA conference. 

Presentation 3B: Pros and Cons of Computer Requirements (or lack thereof) 

Presenter/Institution: Randy Jim Rizzo (Providence College) & Sean Ward (Bowling Green State University) 

Format: Panel 




Description: This panel will be discussing the computer requirements (or lack of) and programs we have at our various schools. We 

will analyze the pros and cons of why our various institutions have/have not developed technology requirements and computer 

(laptop) programs. In addition to the requirements, and as a natural extension, we will also discuss our support methods and what 

works and doesn't work with them. 

Presentation 3C: Spark: Web 2.0 Tools for the Entire Community 

Presenter/Institution:David Grogan (Tufts University) 


Theme: Education and Learning Technologies 



Description: Tufts University’s Spark website (http://spark.uit.tufts.edu) is an integrated suite of Web 2.0 tools for teaching, learning, 

research, and co-curricular activities. My presentation will 

- briefly cover the history of Spark's development 

- showcase innovative ways our users have used the technologies 

- discuss the challenges in providing such a service 

- talk about future developments. 

For more information about Spark please see: http://campustechnology.com/articles/49205/ 

Presentation 3D: Measuring Customer Satisfaction – do you measure up 

Presenter/Institution: Amanda Grainger (University of Western Ontario), Jim Dunkin (University of Western Ontario) 





Description: What does your Resnet customer population think about your overall service Are your staff courteous and polite Do 

students use your documentation Have you done surveys, only to wonder about the reliability of the results At Western we have 

devoted a lot of energy to surveying our customers and we will share our current survey questions and methodology that 

consistently produce accurate results with response rates of over 90%! We will discuss our successes and failures and then facilitate 

audience dialogue on winning strategies employed at other schools. 



Presentation 3E: (wiki + ResTechs) = (fresh documentation + organic knowledge management + good,cheap technical writers) 

Presenter/Institution: Niki Serakiotou (Rice University) 





Description: Rice University IT adopted a wiki to use as a tool for internal documentation and for presenting content to the campus. 

The internal documentation was to include infrastructure configurations, internal procedures and organizational information. The 

“public” content to be presented to the campus would be replacing parts of our website, FAQs and guides and tutorials. In this 

presentation I will discuss 

- How to allocate spaces and permissions within a wiki tool to enable student workers contribute to and maintain technical 

documentation. 

- How to structure the pages to enable navigation. 

- How to use plugins to feed reference materials. 

- What techniques have worked (and what has not worked) to encourage participation from peers in It and from Restechs 

Presentation 3F: Building the Connection 

Presenter/Institution: David Ecker (Stony Brook University) 





Description: After researching most of my work on team building, motivation, culture, and creating great leaders. I found all a 

manager/leader needs is to establish a connection with their students/staff. These connections are key to meeting the objectives 

and goals of your group as well as providing outstanding customer service. This presentation will be an interactive audience 

participation session where I will demonstrate some ways I have built connections. 

Time: 10:15 - 11:15 AM 

Presentation 4A: Oh the Places They'll Go - If You Let Them! 

Presenter/Institution: Loriann Higashi (Yale University) 





Description: Student employees can be used for much more than just computing help. This presentation will cover a number of 

projects that we have utilized our student employees for as well as the management provided to each project. Samples of end 

results will also be presented. 

Presentation 4B: Back it up, Bucknell 

Presenter/Institution: Bud Hiller (Bucknell University) 





Description: All schools deal with copyrighted content on student computers throughout the course of the year. At Bucknell, we 

provide full service at our tech desk for student computers, which includes software and hardware diagnosis, and which regularly 

requires re-imaging of the computer. The issue of what to do with many gigs of copyrighted material on student computers is a 

thorny one. In order to better serve the student population, we have instituted a Back it up, Bucknell campaign. The purpose of this 

campaign is to better prepare students for that day when their hard drive dies or their computer slows beyond the point of repair. 

The drive has 2 main points: back up your academic documents on Bucknell's 600mb of server space and back up your photos, music 

and movies on an external hard drive. The word is spread through bookmarks , radio interviews, print ads (student newspaper), 

posters, YouTube, Bucknell's web page, portal, and ITS Blog 



Presentation 4C: ConPortal Use Cases 

Presenter/Institution: George Casper (Bucknell University) 





Description: In the spring of 2007, Bucknell's Technology Desk was looking for a new system to help manage it's 40 student 

employees. There was also a major change about to happen in the university-wide payroll system. This presentation will discuss the 

challenges we faced, how we adapted ConPortal, an open-sourced web-based scheduling application developed at the College of 

Pomona, to meet our scheduling and timeclock needs, and how we've adapted it to suit other student-employing groups on campus. 

ConPortal was first introduced to the ResNet community at the 2007 conference. Come see what we've done with it, and how it 

might benefit you! 

Presentation 4D: Creating Customized Diagnostic and Install Discs 

Presenter/Institution: Adam Bray (Yale University) 





Description: I will show you how to create customized Windows XP and Vista discs that include slipstreamed updates, patches, and 

drivers, thereby reducing Windows installation time by more than 50%. Your Windows install discs will seamlessly detect and install 

everything you need to get Windows up and running as quickly as possible. For diagnosing computers that won't boot, I will show 

you how to create a customized troubleshooting disc that includes major hardware and software diagnostics. This custom CD can 

also boot into a Windows-like environment to recover personal files before reinstalling. 

Presentation 4E: Digital Citizen Project: Copyright Infringement Program 

Presenter/Institution: Jason Tucholke (Illinois State University) 





Description: During this presentation, I will present the data and findings Illinois State University has obtained as part of the Digital 

Citizen Research Project. I will also give a general overview of the Project, including the Project's origins and where we've been. 

Tuesday, June 24 2008 

Time: 9:00 - 10:00 AM 

Presentation 5A: York Secure Scan vs Microsoft Windows - our story and how we dealt with it 

Presenter/Institution: Leonard Chow (York University) 





Description: Clients want to get ResNet Internet service - ResNet Network Administrators want a secure and safe network - and our 

ResNet Support Team is right in the middle of it! This is the story of how we dealt with York Secure Scan, the application on the York 

University ResNet network that grants permission to registration for Microsoft Windows workstations. First, a brief introduction to 

the history of the York University ResNet service will be done outlining the important role our York Secure Scan application takes to 

only allow clean secured workstations onto the our ResNet service. Next, there will be some discussion into the problems that were 

reported by clients (missing MS OS patches, problems loading MS OS patches, etc). Lastly, some solutions to the problems that we 

faced will be presented (how to get patches loaded) and our procedures for dealing with some of our more problematic 

clients/students. 



Presentation 5B: Career Development Program for Student Employees 

Presenter/Institution: Tom Rees (University of Arizona) 





Description: Student Computing at the University of Arizona employs about 75 students in 7 different job categories, with widely 

varying salaries, responsibilities, and skill levels. But, student employees are students first, and employees second. Because of this 

we have a responsibility not only to be a good employer, but to enhance their education as well. To facilitate this, we have 

developed a Student Career Development program. The program builds a structure to allow our student employees to move along a 

voluntary career path of their choosing. We'll discuss how the program works, what it costs, what it's meant for both the students 

and our organization. 

Presentation 5C: Exorcising Ghost: Windows Imaging at Stanford 

Presenter/Institution: Dustin King (Stanford University) 





Description: Stanford University Student Computing manages several hundred Windows machines in over 100 locations spread out 

across the residences, libraries, and other public areas. We use Symantec Ghost to create full disk and partition images and to write 

those images back out to disk on our machines. However, we don't generally use Ghost to transfer images across the network, and 

we rely on a number of other management tools to reduce the frequency with which we perform full-partition or full-disk imaging. 

This presentation will provide an overview of how we use PXE booting, local Ghosting, patching scripts, configuration files located on 

network resources, SSH servers, Sysprep, and BITS to make our imaging model more flexible and efficient. 

Presentation 5D: ResNet Changes at Indiana University – for the last 2 Years and for the 2008 Fall Move-In 

Presenter/Institution: Lowell Furman (Indiana University) 





Description: In the last two years, Residential IT Services (RITS) at Indiana University has undergone major changes in our 

organization and processes. The change areas include: Vista OS preparation; Network Cable distribution; “Get Connected” software 

distribution; Move-in (Sweeps) process; and changes due to budget constraints. For Fall 2008, Indiana University is adding 90% more 

wireless access coverage in the residence halls. During the presentation, I will review the RITS organization, our processes, and the 

major changes we have made in the last two years. Then I will discuss the 2008 Fall Move-in planning process and the impact of 90% 

having additional wireless coverage in the residence halls. At the end, I will save time for discussions about other universities ResNet 

experiences. 

Presentation 5E: The Switch to Google Apps for Email 

Presenter/Institution:Chester Andrews (Oberlin College), Dee Childs (Louisiana State University), Erik Strahm (UC San Diego) 

Format: Panel 




Description: Oberlin College is choosing Google Apps (including Gmail) as the email platform for students, faculty and staff starting in 

Fall 2008. We will talk about planning, small pilot testing, broader pilot testing, implementation plans and successes. Dee Childs, 

Deputy CIO, Louisiana State University and Erik Strahm, University of California at San Diego will join the panel and provide their 

perspective. 



Presentation 5F: Evolution of the Student Employee 

Presenter/Institution: Tracie Greer (Indiana University) 





Description: As the Human Resource Coordinator for Student Technology Consulting at Indiana University my objective is to recruit, 

hire, orient and professionally develop our 150 consultants and student supervisors. Our consultant pool is a melting pot of various 

majors, backgrounds and skill levels which gives us an eclectic mix of customer service representatives with innovative ideas and 

concepts. Two common issues we must all face are how to retain and motivate our employees. To help facilitate these challenging 

tasks we provide instant feedback through our full disclosure performance evaluation system and our implementation of “Wow” 

customer service through our adaptation of the “Fish Philosophy”. We do not hire to fire. We hire to develop. When turnover does 

occur we approach it as an opportunity for another candidate to realize their potential. My presentation will detail our employee 

evolution from the interview to their graduation and beyond. I will share my interview techniques, orientation program and how we 

train our employees to Wow our customers! 

Time: 10:30 - 11:30 AM 

Presentation 6A: Homegrown Payroll and Office Management Applications 

Presenter/Institution:Bradlee Edmondson (Tufts University) 





Description: Managing student employees can be a difficult business. We have developed an online office management application 

that handles scheduling, shift trading, and hours logging (for multiple separate organizations), as well as temporary network 

registrations for our gaming console users and summer conference users. It includes meshed LDAP and stored-md5 password 

authentication, and daily and weekly per-position or overall schedule display. The current incarnation is running on LAMP in a VM, 

and we are developing a Ruby on Rails replacement on another VM on the same physical machine. 

The presentation will include a demonstration of the application, showing its student-facing, employee-facing, and administratorfacing 

pages. It will go through the most common processes of logging hour, trading shifts, and administering users and schedules. It 

will also include an overview of the most common problems we have run into with the old application. The presentation will 

conclude with a showing of the newest version of the application and how we expect it to address the problems we have 

encountered so far. 

Presentation 6B: Hiring, staffing, training and timing: Meeting your needs and going beyond the University mission 

Presenter/Institution: Landsparger (Michigan Technological University) 





Description: Between the hiring process, training, and staffing are you covering all the bases Does your training match or exceed 

your university's mission or just meet your own needs Are you fully preparing your employees for what they may encounter I 

would like to share some of the pitfalls and successes we have encountered as we revamped our student hiring / training process 

and changes we look to make in the future to go beyond the minimum. 



Presentation 6C: ResDesk Ticket tracking and Network Management 

Presenter/Institution: Karl Vollmer (Oregon State University) 





Description: The presentation will cover our support request methodology on a high-level describing how we handle appointments, 

scheduling and some of our policies. We will then show ResDesk, an internally developed Helpdesk/Management application, and 

how it helps us do our jobs. We will release ResDesk under the GPLv2 during the presentation and briefly show how to install and 

configure it for your environment. 

Presentation 6D: The Real World: Facebook 

Presenter/Institution: Jennifer Ly (Stanford University), Josh Schiller (Stanford University) 





Description: Strangers picked to go to college and live in the residences. Find out what happens when people use Facebook and start 

getting real. With most college students using Facebook, it has become an influential part of their daily lives. In this presentation, we 

will share the results from a study of Facebook in the residences at Stanford and how Facebook has shaped the attitudes and 

behavior of students in the residences. We also plan to cover what we've learned about its impact on residential life. 

Presentation 6E: Starting up a security class for students 

Presenter/Institution:Larry James (University of Nebraska – Lincoln) 





Description: How to put together a security class for students, especially aimed at incoming freshmen. Things to be sure you include 

and best procedures for advertising the class. Also advice based on our experiences here at UNL. 


Attendees By Name 

Ahlersmeyer, Tad 

ResNet Program Coordinator 

Boston College 

Chestnut Hill, MA 

tad.ahlersmeyer@bc.edu 

Alger, John 

CampusNet Coordinator 

James Madison University 

Harrisonburg, VA 

algerja@jmu.edu 

Anderer, Carol 

Assoc. Dir. 

University of Delaware 

Newark, DE 

canderer@udel.edu 

Andrews, Chester 

Client Support Analyst 

Oberlin College 

Oberlin, OH 

chester.andrews@oberlin.edu 

Arnold, Victoria 

Assistant Director of Infrastructure Services 

University of Nevada, Las Vegas 

Las Vegas, NV 

victoria.arnold@unlv.edu 

Arteaga, Christine 

Assistant Director of Desktop Technical Services 

Webster University 

St Louis, MO 

carteaga@webster.edu 

Ater, Laura 

Help Desk Analyst 

St. Edwards University 

Austin, TX 

lauraa@stedwards.edu 

Babb, Andrew 

Student Computing Coordinator 

Denison University 

Granville, OH 

babb@denison.edu 

Baer, William 

Director - Information Systems 

UNIVERSITY OF WATERLOO 

Waterloo, ON 

wrbaer@uwaterloo.ca 

Bailey, John 

Manager, Technical Services & Support 

Washington Unviersity in St. Louis 

St. Louis, MO 

jwbailey@wustl.edu 

Barber, Charlie 

Program Manager 

University of South Carolina 

Columbia, SC 

barbercj@mailbox.sc.edu 

Barzideh, Behzad 

Network Manager 

Stony Brook University 

Stony Brook, NY 

behzad.barzideh@stonybrook.edu 

Bhatt, Pulin 

PC/Network Support III 

Texas Tech University 

Lubbock, TX 

pulin.bhatt@ttu.edu 

Birkenholz, Cheryl 

Computer HelpDesk Specialist 

Northwest Missouri State University 

Maryville, MO 

cherylb@nwmissouri.edu 

Blaner, Andrew 

Associate Director for Technical Support Services 

Barnard College 

New York, NY 

andrew@barnard.edu 

Bradley, Keith 

Client Support technician 



keith.bradley@stonybrook.edu 

Brashler, Daniel 

Sr. Computing Consultant 

Lehigh University 

Bethlehem, PA 

dab406@lehigh.edu 

Bray, Adam 

Assistant Manager 

Yale University 

New Haven, CT 

adam.bray@yale.edu 

Brock, Adam 

Assistant Coordinator for Residential Technology 

Baylor University 

Waco, TX 

adam_brock@baylor.edu 

Browne, Roddan 

Equipment Application Specialist 

UCit 

Cincinnati, OH 

rod.browne@uc.edu 

Buenviaje, Jeremy 

Assistant Program Director 

University of North Carolina at Chapel Hill 

Chapel Hill, NC 

jeremy_buenviaje@unc.edu 

Casper, George 

Technology Support Specialist 

Bucknell University 

Lewisburg, PA 

casper@bucknell.edu 

Chamberlain, Scott 

Manager Level 1 Support 

UNB-ITS 

Fredericton, NB 

scottc@unb.ca 

Chan, Kenneth 

Multimedia Services Manager 

Stanford University 

Stanford, CA 

niftyken@stanford.edu 

Childs, Dee 

Deputy CIO and Executive Director of User Support 

and Student IT Enablement 

Louisiana State University 

Baton Rouge, LA 

mchilds@lsu.edu 

Chow, Leonard 

Client Services 

York University - CNS 

Toronto, ON 

cnsadmin@yorku.ca 

Chudzik, Doug 

Project Manager 

Wellesley College 

Wellesley, MA 

dchudzik@wellesley.edu 



Cranor, Diane 

Manager 

Santa Clara University 

Santa Clara, CA 

dcranor@scu.edu 

Crawshaw, Peter 


Mount Allison University 

Sackville, NB 

pcrawshaw@mta.ca 

Crothers, Laurel 

Help Desk Support Specialist 

Northern Arizona University 

Flagstaff, AZ 

laurel.crothers@nau.edu 

Crowe, Sheila 

director 

Montana State University ResNet 

Bozeman, MT 

sheila@montana.edu 

Cunanan, Michael 

ResNet Consultant 

University of Nevada,Las Vegas 

Las Vegas, NV 

michael.cunanan@unlv.edu 

Curtis, Rhys 

Associate Director - Customer Service 

University at Buffalo 

Buffalo, NY 

rrcurtis@buffalo.edu 

Davis, Adam 

Personal Technology Specialist 

Samford University 

Birmingham, AL 

adavis2@samford.edu 

Davis, Richard 

Customer Support Technician 

California Baptist University 

Riverside, CA 

rdavis@calbaptist.edu 

DeGuzman, Vanessa 

Technology Support Manager 

ResComp, UC Berkeley 

Berkeley, CA 

vanessad@berkeley.edu 

Doherty, Liam 

TechZone Service Manager 

Illinois State University 

Normal, IL 

lidoher@ilstu.edu 

Donahoe, James 

Residential Computing Systems Analyst 

Bloomsburg University 

Bloomsburg, PA 

jdonahoe@bloomu.edu 

Dorris, Mark 

IT TECHNICAL ASSOC 

SIUE 

Edwardsville, IL 

mdorris@siue.edu 

Dukle, Jeremy 

ResNet Technology Coordinator 

University of Puget Sound 

Tacoma, WA 

jdunkle@ups.edu 

Dunkin, Jim 

Director of Computing Services 

University of Western Ontario 

London, ON 

jdunkin@uwo.ca 

Eatherton, Karen 

User Support Specialist 

Elizabethtown College 

Hershey, PA 

eathertonk@etown.edu 

Ecker, David 

Asst. Director Client Support 



david.ecker@stonybrook.edu 

Edmondson, Bradlee 

Senior RCC Supervisor 

Tufts University 

Medford, MA 

bradlee.edmondson@tufts.edu 

Emery, Brendan 

PC specialist 

Saint Anselm College 

Mancheter, NH 

bemery@anselm.edu 

Engelhardt, Kathryn 

Systems Engineer Manager 

Columbia University 


engel@columbia.edu 

Evans, Kristi 

Assistant Director of Information Services 


St. Louis, MO 

evansk@webster.edu 

Farmer, Robert 

Manager of Student Computing Services 

Towson University 

Towson, MD 

rfarmer@towson.edu 

Forseth, Clint 

Systems Administrator 

St. Cloud State University 

Saint Cloud, MN 

cforseth@stcloudstate.edu 

Frahim, Shazib 

Manager of Information Systems 

University of Chicago | Residential Computing 

Chicago, IL 

shazib@gmail.com 

Frerichs, Loren 

Computer Help Center Manager 

University of Nebraska-Lincoln 

Lincoln, NE 

lfrerichs1@unl.edu 

Frost, Deborah 

Asst Dir for Information Technology 

Western Washington University 

Bellingham, WA 

deborah.frost@wwu.edu 

Fuegen, Shauna'h 

Student Computing Services Coordinator 

Davidson College 

Davidson, NC 

shfuegen@davidson.edu 

Furman, Lowell 

Network Technician 

Indiana University 

Bloomington, IN 

lfurman@indiana.edu 



Garro, Thomas 

ResNet Coordinator 

La Salle University 

Philadelphia, PA 

garrot1@lasalle.edu 

Gava, Perry 

Net Admin 

Siena College 

Loudonville, NY 

gava@siena.edu 

Gentry, Diana 

Residential Computing Associate 


Stanford, CA 

dgentry@rescomp.stanford.edu 

Gerdes, Jason 

Information Technology Specialist - ResNet 

Central Washington University 

Ellensburg, WA 

jgerdes@cwu.edu 

Gerenstein, Jan 

Associate Director, Residential Technology 

Northern Illinois University 

DeKalb, IL 

jstein@niu.edu 

Grainger, Amanda 

Manager of Communications and RezNet Services 


London, ON 

agrainge@housing.uwo.ca 

Gray, Gayleen 

Manager, Information Technology Services 

University of Guelph 

Guelph, ON 

ggray@uoguelph.ca 

Greer, Tracie 

HR Coordinator 



tigreer@indiana.edu 

Grogan, David 

Manager, Curricular Technologies 


Somerville, MA 

david.grogan@tufts.edu 

Grossman, Steven 

Desktop Support Specialist 

Northeastern University ISCS 

Boston, MA 

s.grossman@neu.edu 

Hackett, Cord 

Admin Coord for User Services 

Eastern Illinois University 

Charleston, IL 

cjhackett@eiu.edu 

Hausmann, Kathy 

Coordinator of Student Computing 

Saint Mary's College 

Notre Dame, IN 

kathy@saintmarys.edu 

Hayes, Corey 

Information Desk Manager 


Columbia, SC 

corey@sc.edu 

Haynes, Jeremy 




jhhaynes@samford.edu 

Heincer, Hank 

Computer Suppurt Analyst, II 

Villanova University 

Villanova, PA 

henry.heincer@villanova.edu 

Hidalgo, Natalie 


New York University 


natalie.hidalgo@nyu.edu 

Higashi, Loriann 

Manager, Student Technology Collaborative 



loriann.higashi@yale.edu 

Higley, TJ 

Desktop Services Manager 

Taylor University 

Upland, IN 

tjhigley@taylor.edu 

Hileman, Michael 

Coordinator 

SIUE 


mhilema@siue.edu 

Hiller, Donald 



Lewisburg, PA 

dhiller@bucknell.edu 

Holiday-White, Marian 

Technical Support Analyst 

North Carolina Central University 

Durham, NC 

mwhite@nccu.edu 

Hollander, Laszlo 

Network Analyst 

UBC 

Vancouver, BC 

laszlo.hollander@ubc.ca 

Howell, Joshua 

Student Computing Manager 

Millsaps College 

Jackson, MS 

josh.howell@millsaps.edu 

Hudson, Bruce 

Network Operations 

Dalhousie University 

Halifax, NS 

bruce.hudson@dal.ca 

Hughes, Matt 

Help Desk Supervisor 

Luther College 

Decorah, IA 

hughesma@luther.edu 

Irvin, Rebecca 

Network Specialist 

Lesley University 

Cambridge, MA 

rirvin@lesley.edu 

James, Larry 

ResNet Manager 


Lincoln, NE 

ljames@unlnotes.unl.edu 



Janc, Arthur 

RESnet Support Specialist 

Montclair State University 

Montclair, NJ 

arthur.janc@montclair.edu 

Jankura, Rebecca 

ResNet Support Specialist 

Dickinson College 

Carlisle, PA 

jankurar@dickinson.edu 

Jarom, Carol 

Information Resource Consultant III 



jarom@udel.edu 

Jerrett, Linda 


Boston University 

Boston, MA 

ljerrett@bu.edu 

Jessup, Ronald 

Systems Programmer III 

University of Pittsburgh 

Pittsburgh, PA 

mnp4@pitt.edu 

Jewett, Michael 




mgj@unb.ca 

Kamen, Paul 

ResNET Web Applications Developer 

UNC Chapel Hill 


paul_kamen@unc.edu 

Kellie, Kathy 

Client Services Computing Trainer 


Elizabethtown, PA 

kelliek@etown.edu 

King, Dustin 

Windows Image Developer 

Stanford University Student Computing 

Stanford, CA 

daking@rescomp.stanford.edu 

Kraft, Joel 

Director 

Case Western Reserve University 

Cleveland, OH 

jdk6@case.edu 

Landsparger, Margaret 

Resnet Coordinator 

Michigan Tech University 

Houghton, MI 

margaret@mtu.edu 

Lane, Christopher 

ResNet Lead Student Technology Specialist 



ahlersme@bc.edu 

Lavoie, Brett 

Assistant Network Administrator 

University of Toronto - New College 

Toronto, ON 

b.lavoie@utoronto.ca 

Lawrence, Kevin 

Systems Specialist 



kevin_lawrence@unc.edu 

Lay, Sean 


University of British Columbia - Information 

Technology 

Vancouver, BC 

sean.lay@ubc.ca 

Levow, Carrie 


NC State University 

Raleigh, NC 

carrie_levow@ncsu.edu 

Liberatore, Nicholas 

Lab Services Analyst 

Loyola University Chicago 

Chicago, IL 

nlibera@luc.edu 

Luca, Justin 

Student Tech 



jluca@stonybrook.edu 

Ly, Jennifer 

Senior Consulting Manager 


Stanford, CA 

jenly@rescomp.stanford.edu 

Mailloux, Kenneth 

Director of Information Technology 

Chester College of New England 

Chester, NH 

kmailloux@chestercollege.edu 

Mar, Danny 

Section Manager 


Lubbock, TX 

danny.mar@ttu.edu 

Marini, Daniel 


Northeastern University 

Boston, MA 

d.marini@neu.edu 

Marsh, Chris 

Computer Support Specialist 

Gettysburg College 

Gettysburg, PA 

cmarsh@gettysburg.edu 

Martin, Frank 

Director, Personal Technology Group 



jfmartin@samford.edu 

Mastropaolo, Lisa 


Canisius College 

Buffalo, NY 

mastropl@canisius.edu 

McCullough, Beth 

Learning Spaces Manager 


Stanford, CA 

mccbeth@stanford.edu 

McDaniel, Steven 

ResNet Program Manger 

Georgia Institute of technology 

Atlanta, GA 

steven.mcdaniel@housing.gatech.edu 



McGallis, George 

PC Support Specialist 

Mercyhurst College 

Erie, PA 

gmcgallis@mercyhurst.edu 

McNeil, Michelle 

Director Conference Services 

UNB 


mmcneil@unb.ca 

Meyers, Matthew 


Austin College 

Sherman, TX 

mmeyers@austincollege.edu 

Miller, Chris 

ResNet Support Administrator 



cjmiller@unb.ca 

Miller, Merlin 

Manager Client Computing 


Maryville, MO 

merlin@nwmissouri.edu 

Mitchell, Ellen 

Chief Security Analyst 

Texas A&M University 

College Station, TX 

ellenm@net.tamu.edu 

Moase, Andrew 


Wilfrid Laurier University 

Waterloo, ON 

amoase@wlu.ca 

Molineaux, Rene' 

Lead Instructional Technologist 

Siena College I&TS 


molineaux@siena.edu 

Monds, Harry 

Director, User Support Services 


Durham, NC 

hmonds@nccu.edu 

Morrison, Paul 

Computing Services Coordinator 

University of Toronto 

Toronto, ON 

paul.morrison@utoronto.ca 

Muhlberg, Howard 

Program Coordinator 



howard.muhlberg@wwu.edu 

Najera-Ordonez, Jorge 

ResNet Team Leader 



jorge@nyu.edu 

Nartey, Lawrence 

Consultant 

Teachers College, Columbia University 


lnn3@columbia.edu 

Naylor, Matthew 

Student Network Administrator 

Juniata College 

Huntingdon, PA 

nayloma06@juniata.edu 

Nilson, Cody 

Technology Specialist 

Doane College 

Crete, NE 

cody.nilson@doane.edu 

Nishimura, Amy 

ITS Support Specialist 

Phillips Exeter Academy 

Exeter, NH 

anishimura@exeter.edu 

Pearson, Teresa 




terpears@indiana.edu 

Pelletier, Denis M. 


Université de Moncton - campus d'Edmundston 

Edmundston, NB 

denis.m.pelletier@umce.ca 

Peloquin, Stuart 

Residential Networking Coordinator 

Massachusetts Inst. Tech. 

Cambridge, MA 

peloquin@mit.edu 

Post, Amy 


SUNY Fredonia 

Fredonia, NY 

amy.post@fredonia.edu 

Printy, Darrin 

IT Security Coordinator 



dprinty@stcloudstate.edu 

Prosser, Steve 

Technology Analyst 

Saint Mary's University 

Halifax, NS 

steve.prosser@smu.ca 

Rees, Thomas 

Assistant Director 

University of Arizona 

Tucson, AZ 

trees@u.arizona.edu 

Reeves, Kay 

Director, Technology Support 

Abilene Christian University 

Abilene, TX 

reevesk@acu.edu 

Rennie, Judi 

Tufts OnLine Supervisor 


Medford, MA 

judi.rennie@tufts.edu 

Rhoades, Jeffrey 

Systems Programmer II 



mnp4@pitt.edu 

Richter, Ryan 


California State University, Chico 

Chico, CA 

rrichter@csuchico.edu 



Rizzo, James 

Helpdesk Manager 

Providence College 

Providence, RI 

jrizzo@providence.edu 

Rocchio, John 


UC Santa Cruz 

Santa Cruz, CA 

johnroc@ucsc.edu 

Rose, Chuck 

Help Desk Manager 

UCSD 

La Jolla, CA 

crose@ucsd.edu 

Rosenberg, Eric 




eric.rosenberg@stonybrook.edu 

Roth, Douglas 

Student Network Manager 



rothdj06@juniata.edu 

Rothman, Chuck 

Senior User Services Specialist 

Siena College 


crothman@siena.edu 

Rothschild, Judith 

Manager, Student Technology Services 

Fordham University 

Bronx, NY 

jrothschild@fordham.edu 

Rounds, Carla 

Associate Divisional Liaision, Student Affairs (SA) 

University of California, Santa Cruz 

Santa Cruz, 

cjrounds@ucsc.edu 

Ruff, Jeffrey 

Coordinator 



mnp4@pitt.edu 

Schiller, Josh 

Associate Director of Residential Education 


Stanford, CA 

hbunny@stanford.edu 

Schomer, Mike 




mjschomer@stcloudstate.edu 

Semaan, George 

Campus LAN Administrator 

Carleton University 

Ottawa, ON 

george_semaan@carleton.ca 

Serakiotou, Niki 

Client Services manager 

Rice University 

Houston, TX 

serak@rice.edu 

Shih, Wendy 

Lead IT Support 

Kent State University 

Kent, OH 

wshih@kent.edu 

Skingley, Cheryl 

Information Technology Manager 

University of Waterloo 

Waterloo, ON 

cskingle@uwaterloo.ca 

Spidell, Darren 

User Services Manager 


Moncton, NB 

dspidell@mta.ca 

Spital, Stacey 

System Administrator 


Halifax, NS 

stacey.spital@dal.ca 

St. Laurent, Justin 

PC Specialist 


Manchester, NH 

justlaurent@anselm.edu 

Stamm, Scott 


Kutztown University 

Kutztown, PA 

stamm@kutztown.edu 

Stein, Jason 

Desktop Support 

Montana State University - ResNet 

Bozeman, MT 

jasons@montana.edu 

Sternburgh, Adam 


Oakland University 

Rochester, MI 

sternbur@oakland.edu 

Stillwell, Alison 

Manager - Student Services Academic Computing 


Chicago, IL 

astillw@luc.edu 

Strahm, Erik 

Manager, Messaging/AD 

University of California, San Diego 

La Jolla, CA 

erik@ucsd.edu 

Sutherland, Glenn 



Halifax, NS 

glenn.sutherland@smu.ca 

Tan, Vincent 

Senior Analyst 


Guelph, ON 

vtan@uoguelph.ca 

Tavernier, Pierre-Olivier 

Computer Lab Director 

Coastal Carolina University 

Conway, SC 

pierre@coastal.edu 

Thetford, Charles 

Systems Eng 

Texas Woman's University 

Denton, TX 

cthetford@mail.twu.edu 



Thomas, Sean 

Academic Systems Administrator 

Embry Riddle Aeronautical University 

Daytona Beach, FL 

thoma59d@erau.edu 

Thomas, Todd 

Residential Network Specialist 

University of Northern Iowa 

Cedar Falls, IA 

todd.thomas@uni.edu 

Tooley, Joshua 

Team55/Helpdesk Manager 


Abilene, TX 

joshua.tooley@acu.edu 

Toth, Chris 

SNT 

Bowling Green State University 

Bowling Green, OH 

ctoth@bgsu.edu 

Tucholke, Jason 

ResNet Czar 


Normal, IL 

jhtucho@ilstu.edu 

Veenstra, Phillip 

STC Manager 

SIUE 


pveenst@siue.edu 

Vimawala, Alok 

Senior Network Administrator 

University of Michigan Housing 

Ann Arbor, MI 

avimawal@umich.edu 

Vollmer, Karl 

Programmer / Analyst 

Oregon State University 

Corvallis, OR 

karl.vollmer@oregonstate.edu 

Wagner, Casey 

Technology Support Services Manager 



cjwagner@stcloudstate.edu 

Wagner, Paul 

Academic Computing Team Lead 


Flagstaff, AZ 

paul.wagner@nau.edu 

Walker, Matthew 


Pomona College 

Claremont, CA 

mwalker@pomona.edu 

Ward, Sean 

Residential Network Coordinator 



sward@bgsu.edu 

Webster, Chris 

Technology Support Technician 


Raleigh, NC 

chris_webster@ncsu.edu 

Wells, Graham 

Desktop Computing Support Specialist 

Emory University 

Atlanta, GA 

gwells@emory.edu 

Wieczorek, David 

Manager Network Svcs 


Chicago, IL 

dwieczo@luc.edu 

Wilbers, Justin 

ResNET Administrator 

Missouri State University 

Springfield, MO 

JustinWilbers@MissouriState.edu 

Williams, Chris 

ResNET Program Director 

University of North Carolina 


chris_williams@unc.edu 

Wright, Christine 

Technical Project Coordinator 

Adams State College 

Alamosa, CO 

crwright@adams.edu 

Wright, Jon 

Manager of Resnet Services 

Purdue University 

West Lafayette, IN 

jdw@purdue.edu 

Zumwalt, Roy 

Network Administrator 

University of North Texas 

Denton, TX 

zumwalt@unt.edu 


Attendees By Institution 

Reeves, Kay 

Director, Technology Support 


Abilene, TX 

reevesk@acu.edu 

Tooley, Joshua 

Team55/Helpdesk Manager 


Abilene, TX 

joshua.tooley@acu.edu 

Wright, Christine 

Technical Project Coordinator 

Adams State College 

Alamosa, CO 

crwright@adams.edu 

Meyers, Matthew 


Austin College 

Sherman, TX 

mmeyers@austincollege.edu 

Blaner, Andrew 

Associate Director for Technical Support Services 

Barnard College 


andrew@barnard.edu 

Brock, Adam 

Assistant Coordinator for Residential Technology 

Baylor University 

Waco, TX 

adam_brock@baylor.edu 

Donahoe, James 

Residential Computing Systems Analyst 

Bloomsburg University 

Bloomsburg, PA 

jdonahoe@bloomu.edu 

Ahlersmeyer, Tad 

ResNet Program Coordinator 



tad.ahlersmeyer@bc.edu 

Lane, Christopher 

ResNet Lead Student Technology Specialist 



ahlersme@bc.edu 

Jerrett, Linda 


Boston University 

Boston, MA 

ljerrett@bu.edu 

Toth, Chris 

SNT 



ctoth@bgsu.edu 

Ward, Sean 

Residential Network Coordinator 



sward@bgsu.edu 

Casper, George 



Lewisburg, PA 

casper@bucknell.edu 

Hiller, Donald 



Lewisburg, PA 

dhiller@bucknell.edu 

Davis, Richard 

Customer Support Technician 

California Baptist University 

Riverside, CA 

rdavis@calbaptist.edu 

Richter, Ryan 


California State University, Chico 

Chico, CA 

rrichter@csuchico.edu 

Mastropaolo, Lisa 


Canisius College 

Buffalo, NY 

mastropl@canisius.edu 

Semaan, George 

Campus LAN Administrator 

Carleton University 

Ottawa, ON 

george_semaan@carleton.ca 

Kraft, Joel 

Director 

Case Western Reserve University 

Cleveland, OH 

jdk6@case.edu 

Gerdes, Jason 

Information Technology Specialist - ResNet 

Central Washington University 

Ellensburg, WA 

jgerdes@cwu.edu 

Mailloux, Kenneth 

Director of Information Technology 

Chester College of New England 

Chester, NH 

kmailloux@chestercollege.edu 

Tavernier, Pierre-Olivier 

Computer Lab Director 

Coastal Carolina University 

Conway, SC 

pierre@coastal.edu 

Engelhardt, Kathryn 

Systems Engineer Manager 

Columbia University 


engel@columbia.edu 

Hudson, Bruce 

Network Operations 


Halifax, NS 

bruce.hudson@dal.ca 

Spital, Stacey 

System Administrator 


Halifax, NS 

stacey.spital@dal.ca 

Fuegen, Shauna'h 

Student Computing Services Coordinator 

Davidson College 

Davidson, NC 

shfuegen@davidson.edu 

Babb, Andrew 

Student Computing Coordinator 

Denison University 

Granville, OH 

babb@denison.edu 



Jankura, Rebecca 


Dickinson College 

Carlisle, PA 

jankurar@dickinson.edu 

Nilson, Cody 

Technology Specialist 

Doane College 

Crete, NE 

cody.nilson@doane.edu 

Hackett, Cord 

Admin Coord for User Services 

Eastern Illinois University 

Charleston, IL 

cjhackett@eiu.edu 

Eatherton, Karen 

User Support Specialist 


Hershey, PA 

eathertonk@etown.edu 

Kellie, Kathy 

Client Services Computing Trainer 


Elizabethtown, PA 

kelliek@etown.edu 

Thomas, Sean 

Academic Systems Administrator 

Embry Riddle Aeronautical University 

Daytona Beach, FL 

thoma59d@erau.edu 

Wells, Graham 

Desktop Computing Support Specialist 

Emory University 

Atlanta, GA 

gwells@emory.edu 

Rothschild, Judith 

Manager, Student Technology Services 

Fordham University 

Bronx, NY 

jrothschild@fordham.edu 

McDaniel, Steven 

ResNet Program Manger 

Georgia Institute of technology 

Atlanta, GA 

steven.mcdaniel@housing.gatech.edu 

Marsh, Chris 


Gettysburg College 

Gettysburg, PA 

cmarsh@gettysburg.edu 

Doherty, Liam 

TechZone Service Manager 


Normal, IL 

lidoher@ilstu.edu 

Tucholke, Jason 

ResNet Czar 


Normal, IL 

jhtucho@ilstu.edu 

Furman, Lowell 

Network Technician 



lfurman@indiana.edu 

Greer, Tracie 

HR Coordinator 



tigreer@indiana.edu 

Pearson, Teresa 




terpears@indiana.edu 

Alger, John 

CampusNet Coordinator 

James Madison University 

Harrisonburg, VA 

algerja@jmu.edu 

Naylor, Matthew 

Student Network Administrator 



nayloma06@juniata.edu 

Roth, Douglas 

Student Network Manager 



rothdj06@juniata.edu 

Shih, Wendy 

Lead IT Support 

Kent State University 

Kent, OH 

wshih@kent.edu 

Stamm, Scott 


Kutztown University 

Kutztown, PA 

stamm@kutztown.edu 

Garro, Thomas 


La Salle University 

Philadelphia, PA 

garrot1@lasalle.edu 

Brashler, Daniel 

Sr. Computing Consultant 

Lehigh University 

Bethlehem, PA 

dab406@lehigh.edu 

Irvin, Rebecca 

Network Specialist 

Lesley University 

Cambridge, MA 

rirvin@lesley.edu 

Childs, Dee 

Deputy CIO and Executive Director of User Support 

and Student IT Enablement 

Louisiana State University 

Baton Rouge, LA 

mchilds@lsu.edu 

Liberatore, Nicholas 

Lab Services Analyst 


Chicago, IL 

nlibera@luc.edu 

Stillwell, Alison 

Manager - Student Services Academic Computing 


Chicago, IL 

astillw@luc.edu 

Wieczorek, David 

Manager Network Svcs 


Chicago, IL 

dwieczo@luc.edu 



Hughes, Matt 

Help Desk Supervisor 

Luther College 

Decorah, IA 

hughesma@luther.edu 

Peloquin, Stuart 

Residential Networking Coordinator 

Massachusetts Inst. Tech. 

Cambridge, MA 

peloquin@mit.edu 

McGallis, George 

PC Support Specialist 

Mercyhurst College 

Erie, PA 

gmcgallis@mercyhurst.edu 

Landsparger, Margaret 

Resnet Coordinator 

Michigan Tech University 

Houghton, MI 

margaret@mtu.edu 

Howell, Joshua 

Student Computing Manager 

Millsaps College 

Jackson, MS 

josh.howell@millsaps.edu 

Wilbers, Justin 

ResNET Administrator 

Missouri State University 

Springfield, MO 

JustinWilbers@MissouriState.edu 

Stein, Jason 

Desktop Support 

Montana State University 

Bozeman, MT 

jasons@montana.edu 

Crowe, Sheila 

director 

Montana State University 

Bozeman, MT 

sheila@montana.edu 

Janc, Arthur 

RESnet Support Specialist 

Montclair State University 

Montclair, NJ 

arthur.janc@montclair.edu 

Crawshaw, Peter 



Sackville, NB 

pcrawshaw@mta.ca 

Spidell, Darren 

User Services Manager 


Moncton, NB 

dspidell@mta.ca 

Levow, Carrie 



Raleigh, NC 

carrie_levow@ncsu.edu 

Webster, Chris 

Technology Support Technician 


Raleigh, NC 

chris_webster@ncsu.edu 

Hidalgo, Natalie 




natalie.hidalgo@nyu.edu 

Najera-Ordonez, Jorge 

ResNet Team Leader 



jorge@nyu.edu 

Holiday-White, Marian 



Durham, NC 

mwhite@nccu.edu 

Monds, Harry 

Director, User Support Services 


Durham, NC 

hmonds@nccu.edu 

Marini, Daniel 


Northeastern University 

Boston, MA 

d.marini@neu.edu 

Grossman, Steven 

Desktop Support Specialist 

Northeastern University ISCS 

Boston, MA 

s.grossman@neu.edu 

Crothers, Laurel 

Help Desk Support Specialist 


Flagstaff, AZ 

laurel.crothers@nau.edu 

Wagner, Paul 

Academic Computing Team Lead 


Flagstaff, AZ 

paul.wagner@nau.edu 

Gerenstein, Jan 

Associate Director, Residential Technology 

Northern Illinois University 

DeKalb, IL 

jstein@niu.edu 

Birkenholz, Cheryl 

Computer HelpDesk Specialist 


Maryville, MO 

cherylb@nwmissouri.edu 

Miller, Merlin 

Manager Client Computing 


Maryville, MO 

merlin@nwmissouri.edu 

Sternburgh, Adam 


Oakland University 

Rochester, MI 

sternbur@oakland.edu 

Andrews, Chester 


Oberlin College 

Oberlin, OH 

chester.andrews@oberlin.edu 

Vollmer, Karl 

Programmer / Analyst 

Oregon State University 

Corvallis, OR 

karl.vollmer@oregonstate.edu 



Nishimura, Amy 

ITS Support Specialist 

Phillips Exeter Academy 

Exeter, NH 

anishimura@exeter.edu 

Walker, Matthew 


Pomona College 

Claremont, CA 

mwalker@pomona.edu 

Rizzo, James 


Providence College 

Providence, RI 

jrizzo@providence.edu 

Wright, Jon 

Manager of Resnet Services 

Purdue University 

West Lafayette, IN 

jdw@purdue.edu 

DeGuzman, Vanessa 

Technology Support Manager 

ResComp, UC Berkeley 

Berkeley, CA 

vanessad@berkeley.edu 

SERAKIOTOU, NIKI 

Client Services manager 

Rice University 

Houston, TX 

serak@rice.edu 

Emery, Brendan 

PC specialist 


Mancheter, NH 

bemery@anselm.edu 

St. Laurent, Justin 

PC Specialist 


Manchester, NH 

justlaurent@anselm.edu 

Hausmann, Kathy 


Saint Mary's College 

Notre Dame, IN 

kathy@saintmarys.edu 

Prosser, Steve 



Halifax, NS 

steve.prosser@smu.ca 

Sutherland, Glenn 



Halifax, NS 

glenn.sutherland@smu.ca 

Davis, Adam 




adavis2@samford.edu 

Haynes, Jeremy 




jhhaynes@samford.edu 

Martin, Frank 

Director, Personal Technology Group 



jfmartin@samford.edu 

Cranor, Diane 

Manager 

Santa Clara University 

Santa Clara, CA 

dcranor@scu.edu 

Gava, Perry 

Net Admin 

Siena College 


gava@siena.edu 

Rothman, Chuck 

Senior User Services Specialist 

Siena College 


crothman@siena.edu 

Molineaux, Rene' 

Lead Instructional Technologist 

Siena College 


molineaux@siena.edu 

Dorris, Mark 

IT TECHNICAL ASSOC 

SIUE 


mdorris@siue.edu 

Hileman, Michael 

Coordinator 

SIUE 


mhilema@siue.edu 

Veenstra, Phillip 

STC Manager 

SIUE 


pveenst@siue.edu 

Forseth, Clint 

Systems Administrator 



cforseth@stcloudstate.edu 

Printy, Darrin 

IT Security Coordinator 



dprinty@stcloudstate.edu 

Schomer, Mike 




mjschomer@stcloudstate.edu 

Wagner, Casey 

Technology Support Services Manager 



cjwagner@stcloudstate.edu 

Ater, Laura 

Help Desk Analyst 

St. Edwards University 

Austin, TX 

lauraa@stedwards.edu 

Chan, Kenneth 

Multimedia Services Manager 


Stanford, CA 

niftyken@stanford.edu 



Gentry, Diana 

Residential Computing Associate 


Stanford, CA 

dgentry@rescomp.stanford.edu 

Ly, Jennifer 

Senior Consulting Manager 


Stanford, CA 

jenly@rescomp.stanford.edu 

McCullough, Beth 

Learning Spaces Manager 


Stanford, CA 

mccbeth@stanford.edu 

Schiller, Josh 

Associate Director of Residential Education 


Stanford, CA 

hbunny@stanford.edu 

King, Dustin 

Windows Image Developer 

Stanford University Student Computing 

Stanford, CA 

daking@rescomp.stanford.edu 

Barzideh, Behzad 




behzad.barzideh@stonybrook.edu 

Bradley, Keith 

Client Support technician 



keith.bradley@stonybrook.edu 

Ecker, David 

Asst. Director Client Support 



david.ecker@stonybrook.edu 

Luca, Justin 

Student Tech 



jluca@stonybrook.edu 

Rosenberg, Eric 




eric.rosenberg@stonybrook.edu 

Post, Amy 


SUNY Fredonia 

Fredonia, NY 

amy.post@fredonia.edu 

Higley, TJ 

Desktop Services Manager 

Taylor University 

Upland, IN 

tjhigley@taylor.edu 

Nartey, Lawrence 

Consultant 

Teachers College, Columbia University 


lnn3@columbia.edu 

Mitchell, Ellen 

Chief Security Analyst 

Texas A&M University 

College Station, TX 

ellenm@net.tamu.edu 

Bhatt, Pulin 

PC/Network Support III 


Lubbock, TX 

pulin.bhatt@ttu.edu 

Mar, Danny 

Section Manager 


Lubbock, TX 

danny.mar@ttu.edu 

Thetford, Charles 

Systems Eng 

Texas Woman's University 

Denton, TX 

cthetford@mail.twu.edu 

Farmer, Robert 

Manager of Student Computing Services 

Towson University 

Towson, MD 

rfarmer@towson.edu 

Edmondson, Bradlee 

Senior RCC Supervisor 


Medford, MA 

bradlee.edmondson@tufts.edu 

Grogan, David 

Manager, Curricular Technologies 


Somerville, MA 

david.grogan@tufts.edu 

Rennie, Judi 

Tufts OnLine Supervisor 


Medford, MA 

judi.rennie@tufts.edu 

Rocchio, John 


UC Santa Cruz 

Santa Cruz, CA 

johnroc@ucsc.edu 

Browne, Roddan 

Equipment Application Specialist 

UCit 

Cincinnati, OH 

rod.browne@uc.edu 

Rose, Chuck 

Help Desk Manager 

UCSD 

La Jolla, CA 

crose@ucsd.edu 

Kamen, Paul 

ResNET Web Applications Developer 



paul_kamen@unc.edu 

Lawrence, Kevin 




kevin_lawrence@unc.edu 

Pelletier, Denis M. 


Université de Moncton - campus d'Edmundston 

Edmundston, NB 

denis.m.pelletier@umce.ca 



Curtis, Rhys 

Associate Director - Customer Service 

University at Buffalo 

Buffalo, NY 

rrcurtis@buffalo.edu 

Rees, Thomas 

Assistant Director 

University of Arizona 

Tucson, AZ 

trees@u.arizona.edu 

Hollander, Laszlo 


University of British Columbia 

Vancouver, BC 

laszlo.hollander@ubc.ca 

Lay, Sean 


University of British Columbia - Information 

Technology 

Vancouver, BC 

sean.lay@ubc.ca 

Strahm, Erik 

Manager, Messaging/AD 

University of California, San Diego 

La Jolla, CA 

erik@ucsd.edu 

Rounds, Carla 

Associate Divisional Liaision, Student Affairs (SA) 

University of California, Santa Cruz 

Santa Cruz, 

cjrounds@ucsc.edu 

Frahim, Shazib 

Manager of Information Systems 

University of Chicago | Residential Computing 

Chicago, IL 

shazib@gmail.com 

Anderer, Carol 

Assoc. Dir. 



canderer@udel.edu 

Jarom, Carol 

Information Resource Consultant III 



jarom@udel.edu 

Gray, Gayleen 

Manager, Information Technology Services 


Guelph, ON 

ggray@uoguelph.ca 

Tan, Vincent 

Senior Analyst 


Guelph, ON 

vtan@uoguelph.ca 

Vimawala, Alok 

Senior Network Administrator 

University of Michigan Housing 

Ann Arbor, MI 

avimawal@umich.edu 

Frerichs, Loren 

Computer Help Center Manager 


Lincoln, NE 

lfrerichs1@unl.edu 

James, Larry 



Lincoln, NE 

ljames@unlnotes.unl.edu 

Arnold, Victoria 

Assistant Director of Infrastructure Services 

University of Nevada, Las Vegas 

Las Vegas, NV 

victoria.arnold@unlv.edu 

Cunanan, Michael 

ResNet Consultant 

University of Nevada,Las Vegas 

Las Vegas, NV 

michael.cunanan@unlv.edu 

McNeil, Michelle 

Director Conference Services 



mmcneil@unb.ca 

Chamberlain, Scott 

Manager Level 1 Support 



scottc@unb.ca 

Jewett, Michael 




mgj@unb.ca 

Miller, Chris 

ResNet Support Administrator 



cjmiller@unb.ca 

Williams, Chris 

ResNET Program Director 

University of North Carolina 


chris_williams@unc.edu 

Buenviaje, Jeremy 

Assistant Program Director 

University of North Carolina at Chapel Hill 


jeremy_buenviaje@unc.edu 

Zumwalt, Roy 

Network Administrator 

University of North Texas 

Denton, TX 

zumwalt@unt.edu 

Thomas, Todd 

Residential Network Specialist 

University of Northern Iowa 

Cedar Falls, IA 

todd.thomas@uni.edu 

Jessup, Ronald 

Systems Programmer III 



mnp4@pitt.edu 

Rhoades, Jeffrey 

Systems Programmer II 



mnp4@pitt.edu 

Ruff, Jeffrey 

Coordinator 



mnp4@pitt.edu 



Dukle, Jeremy 

ResNet Technology Coordinator 

University of Puget Sound 

Tacoma, WA 

jdunkle@ups.edu 

Barber, Charlie 

Program Manager 


Columbia, SC 

barbercj@mailbox.sc.edu 

Hayes, Corey 

Information Desk Manager 


Columbia, SC 

corey@sc.edu 

Morrison, Paul 

Computing Services Coordinator 

University of Toronto 

Toronto, ON 

paul.morrison@utoronto.ca 

Lavoie, Brett 

Assistant Network Administrator 

University of Toronto - New College 

Toronto, ON 

b.lavoie@utoronto.ca 

Baer, William 

Director - Information Systems 


Waterloo, ON 

wrbaer@uwaterloo.ca 

Skingley, Cheryl 

Information Technology Manager 


Waterloo, ON 

cskingle@uwaterloo.ca 

Dunkin, Jim 

Director of Computing Services 


London, ON 

jdunkin@uwo.ca 

Grainger, Amanda 

Manager of Communications and RezNet Services 


London, ON 

agrainge@housing.uwo.ca 

Heincer, Hank 

Computer Suppurt Analyst, II 

Villanova University 

Villanova, PA 

henry.heincer@villanova.edu 

Bailey, John 

Manager, Technical Services & Support 

Washington Unviersity in St. Louis 

St. Louis, MO 

jwbailey@wustl.edu 

Arteaga, Christine 

Assistant Director of Desktop Technical Services 


St Louis, MO 

carteaga@webster.edu 

Evans, Kristi 

Assistant Director of Information Services 


St. Louis, MO 

evansk@webster.edu 

Chudzik, Doug 

Project Manager 

Wellesley College 

Wellesley, MA 

dchudzik@wellesley.edu 

Frost, Deborah 

Asst Dir for Information Technology 



deborah.frost@wwu.edu 

Muhlberg, Howard 

Program Coordinator 



howard.muhlberg@wwu.edu 

Moase, Andrew 


Wilfrid Laurier University 

Waterloo, ON 

amoase@wlu.ca 

Bray, Adam 




adam.bray@yale.edu 

Higashi, Loriann 

Manager, Student Technology Collaborative 



loriann.higashi@yale.edu 

Chow, Leonard 

Client Services 

York University 

Toronto, ON 

cnsadmin@yorku.ca 


Menu 

Any meals in McConnell Hall are all-you-care-to-eat and offer a wide range of options for your dietary needs 

and preferences. 

Catering Menus 

Saturday June 21: Opening Reception 

Tamarind Glazed Lamb Skewers with Dried Apricot Relish; Beef Satays; Chicken Parmesan Strips with Garlic Dipping 

Sauce; Bacon Wrapped Scallops; Chilled Flavored Shrimp; Smoked Salmon and Caviar on Pumpernickel; Mango Chicken 

Salad in Wonton Cup; Mini Spring Rolls; Crudité with Creamy Bacon Dipping Sauce & Herbed Dipping Sauce; International 

Cheese Board; Mediterranean Array; Mexican Array; Dessert Buffet; Fresh Fruit Array; Southern Iced Tea, Minted 

Lemonade. CASH BAR. 

Sunday June 22: AM Break 

Freshly Brewed Gourmet Tea & Coffee; Chilled Canned Juice & Bottled Water; Assortment of Scones & Biscotti 

Fresh Fruit Kebabs & Chocolate Dipping Sauce 

Sunday June 22: AM Break 

Iced Coffee; Chilled Canned Juice & Bottled Water; Build your Own Mini Strawberry Shortcake Bar; Chocolate Dipped 

Short Bread Cookies 

Tuesday June 24: AM Break 

Freshly Brewed Gourmet Tea & Coffee; Chilled Canned Juice & Bottled Water; Build your own Beavertails; Fresh Cut 

Seasonal Fruit 

Tuesday June 24: Vendor Fair Lunch 

Build your own Sandwich buffet with chef-carved Turkey and Roast Beef, choice of Gourmet Breads, flavored Mayonnaise 

and Mustard, Tomatoes, Lettuce, Cheeses; Roasted Red Potato Salad; Garden Fresh Salad with dressings; assorted Fruit 

Tarts; chilled Beverages; Coffee & Tea. 

Tuesday June 24: Closing Event 

Choice of (chosen at registration): 

Fresh Lobster 

8 oz Prime Rib au Jus 

Puff Pastry Filled with Vegetables and Lentils Presented on a Fire Roasted Red Pepper Sauce 

With: 

Rolls & Butter 

Mixed Greens and Vegetables with Various Dressing 

Garlic Rubbed Herb Roasted Potatoes 

Marinated Grilled Vegetable Salad 

Dessert Buffet 

Coffee & Tea 

CASH BAR 


Thank You 

ResNet 2008 would like to say thank you to the following people, without you this event could not happen. 

Presenters 

Adam Bray (Yale University) 

Alison Stillwell (Loyola University Chicago) 

Alok Vimawala (University of Michigan) 

Amanda Grainger (University of Western Ontario) 

Behzad Barzideh (Stony Brook University) 

Bill Baer (University of Waterloo) 

Bradlee Edmondson (Tufts University) 

Bud Hiller (Bucknell University) 

Carla Rounds (UC Santa Cruz) 

Carol Jarom (University of Delaware) 

Cheryl Skingley (University of Waterloo) 

Chester Andrews (Oberlin College) 

Dan Marini (Northeastern University 

David V. Ecker (Stony Brook University) 

David Grogan (Tufts University) 

David Wieczorek (Loyola University Chicago) 

Dee Childs (Louisiana State University) 

Dustin King (Stanford University) 

Eric Rosenberg (Stony Brook University) 

Erik Strahm (University of California San Diego) 

Gayleen Gray (University of Guelph) 

George Casper (Bucknell University) 

Jan Gerenstein (Northern Illinois University) 

Jason Tucholke (Illinois State University) 

Jennifer Ly (Stanford University) 

Jim Dunkin (University of Western Ontario) 

Jim Rizzo (Providence College) 

John Rocchio (University of California Santa Cruz) 

Josh Schiller (Stanford University) 

Justin Wilbers (Missouri State University) 

Karl Vollmer (Oregon State University) 

Larry James (University of Nebraska – Lincoln) 

Leonard Chow (York University) 

Liam Doherty (Illinois State University) 

Loriann Higashi (Yale University) 

Lowell Furman (Indiana University) 

Margaret Landsparger (Michigan Technology University) 

Niki Serakiotou (Rice University) 

Sean Ward (Bowling Green State University) 

Steve Grossman (Northeastern University) 

Todd Thomas (University of Northern Iowa) 

Tom Rees (University of Arizona) 

Tracie Greer (Indiana University) 

Program Committee 

Carrie Levow (North Carolina State University) 

Teresa Pearson (Indiana University) 

Adam Brock (Baylor University) 

Amanda Grainger (University of Western Ontario) 

Andrew Blaner (Barnard College) 

Brad Edmondson (Tufts University) 

Carla Rounds (University of California Santa Cruz) 

Chester Andrews (Oberlin College) 

Chuck Rose (University of California San Diego) 

Clint Forseth (St. Cloud State University) 

David Ecker (Stony Brook University) 

Erik Strahm (University of California San Diego) 

Gayleen Gray (University of Guelph) 

Jeffrey Rhoades (University of Pittsburgh) 

Jeffrey Ruff (University of Pittsburgh) 

Jennifer Ly (Stanford University) 

Jeremy Buenviaje (University of North Carolina Chapel Hill) 

Jim Dunkin (University of Western Ontario) 

John Rocchio (University of California Santa Cruz) 

Jon Wright (Purdue University) 

Kathryn Engelhardt (Columbia University) 

Kathy Hausmann (St. Mary’s College) 

Larry James (University of Nebraska – Lincoln) 

Lisa Mastropaolo (Canisius College) 

Loriann Higashi (Yale University) 

Lowell Furman (Indiana University) 

Margaret Landsparger (Michigan Technological University) 

Matthew Walker (Pomona College) 

Phillip Veenstra (Southern Illinois University-Edwardsville) 

Rhys Curtis (University at Buffalo) 

Rob See (University at Albany) 

Roy Zumwalt (University of North Texas) 

Sarah Hosken (Illinois State University) 

Stuart Peloquin (Massachusetts Institute of Technology) 

Todd Thomas (University of Northern Iowa) 

Vicky Arnold (University of Nevada, Las Vegas) 

Wendy Shih (Kent State University) 

PDS Presenters 

Michael McLean 

Ellen B. Gélinas 

Lowell Furman & Theme Guides 

David Ecker 

Terry Sourcy 

Greg Sprague 

David Townsend 

Host Committee 

Chris Miller 


Michael Jewett 

Lesley Brennan-Caravan 

Wendy Bradley 

Greg Merritt 

Misty McLaughlin 

Laura Campbell 

Amanda Simmonds 

Steering Committee 

Dee Childs 

Sheila Crowe 

Gayleen Gray 

Teresa Pearson 

Loriann Higashi 

Carrie Levow 


Chris Miller 

Judi Rennie 

Michael Schomer 

Erik Strahm 


Senti-Merriman Scholarship 

Greetings 

The Senti-Merriman Scholarship was created in 2001 to honor Sandy Senti and Jeff Merriman, the organization’s founding members. 

Sandy and Jeff were the driving force behind the creation of the ResNet Symposium, and its early success was the result of their 

commitment to residential technology and their shared respect for the contributions of those who make ResNet programs possible: 

students living in residence and ResNet student staff. The ResNet Steering Committee is pleased that the ResNet Symposium 

experience can be extended to student staff participants through this scholarship. This opportunity provides all member 

organizations with a means to honor their student staff and demonstrates how important it is to have student participation in our 

ResNet programs. 

As the ResNet 2008 Senti-Merriman Scholarship Chair, it is my great honour to announce our scholarship recipient for this year: 

Mr. Justin Luca from Stony Brook University. 

In the words of his employers at Stony Brook, “Justin has proven himself to be a shining example of a student technician. He has 

been extremely dependable and sets a great example for his peers.” This sums up the essence of a great ResNet Senti-Merriman 

recipient and speaks to the value and importance of student staff at universities across the continent. Please take time to find 

Justin during the conference to congratulate him on his accomplishment. 

We hope that you will consider your own student staff members for the ResNet Senti-Merriman Scholarship in 2009. Read more 

about the scholarship and our past recipients on the ResNet wiki: 

http://resnetsymposium.org/wiki/index.php/Senti-Merriman_Scholarship 

Best regards 

Gayleen Gray 

Chair, ResNet 2008 Senti-Merriman Scholarship 

Justin has been working for Stony Brook University and Client Support since the beginning 

of his junior year in fall of 2007. Justin will be going into his senior year at Stony Brook 

University and pursuing a major in computer science. Justin works in the drop in center 

repairing student computer and is responsible for making room visits after hours to work 

on student computers out in the dorms. Always willing to take on new projects, Justin has 

taken the initiative to help develop a Windows XP multi-boot reinstall DVD which contains 

Windows XP Pro, Home & Media Center, drivers, current updates, antivirus and other 

utilities. 

Besides work and school Justin enjoys playing music with friends, whether it is drumming 

or playing guitar. Also, Justin spends most of his summer out on his boat fishing or just 

relaxing with family and friends on the Long Island Sound. He also likes to find new things 

to do with old and new technology. For example, taking an old laptop and turning it into a 

digital picture frame. 


Sponsors 

Platinum Sponsors 

StillSecure® creates secure network infrastructure software. StillSecure's products span from the networking 

to security industry and the convergence of the two. By focusing on the convergence of networking and 

security, StillSecure provides the foundation for secure, intelligent, highly automated networks that are easy 

to manage and protect. StillSecure believes security is no longer an add-on—the network must have the 

inherent capability to protect itself. Our products merge security with the network infrastructure, embedding 

protection from a full range of network threats into the IT infrastructure and daily operations. 


Sponsors 

Gold Sponsors 

Bradford Networking: Bradford Networks is a leading provider of automated network access control solutions to colleges and 

universities for their wired, wireless and VPN networks. Over 300 educational institutions and a half million students, faculty and 

staff worldwide are currently secured by Bradford’s Campus Manager NAC solution. Campus Manager delivers the three key 

elements of network access control - identity management, endpoint compliance and usage policy enforcement – in an integrated, 

appliance-based solution. Campus Manager’s out-of-band architecture leverages existing network infrastructure and investments 

to deliver automated access control without the need for costly infrastructure upgrades or the scalability challenges of adding in-line 

solutions. 

Silver Sponsors 

Bronze Sponsors 



UNB QUICK FACTS 

• 50 degree and certificate or diploma programs 

• 9,500 full-time students 

• 18:1 student to faculty ratio 

• 100 per cent employment for UNB forestry graduates 

• 90 countries represented by international students 

• More than 8,000 (electronic or text) current periodicals in UNB libraries 

• Guaranteed scholarship for students with scholarship average of 80 per cent or better 

• 70 special interest clubs and societies, university wide 

• 8 Varsity Reds teams 

• 60 exchange programs worldwide 

• Internships/co-op opportunities 

• UNBF has the largest residence community in Atlantic Canada 

UNB Firsts, Bests, One-Of-A-Kinds 

• UNB is the oldest English language university in Canada 

• UNB was the first public university in North America 

• 60 per cent acceptance rate of UNB students into medical schools 

• The faculty of arts was the first in Canada to create a major in multimedia studies 

• The military and strategic studies program has been Canada’s centre of excellence in military and defence relations history 

for over 30 years 

• Renaissance College, offering studies in leadership, is the only program of its kind in Canada 

• The Planetary and Space Science Centre is the only NASA-supported planetary imaging facility in Canada 

• Students at UNB Fredericton are among the first undergraduate in North America to study computer-assisted drug design. 

• UNB Institute of Biomedical Engineering is a world leader in the development of prosthetic limbs. 

Did You Know 

• Close to 80 per cent of research conducted at New Brunswick universities takes place at UNB 

• 70 per cent of UNB nursing grads stay and practice in New Brunswick 

• 75 per cent of our province’s educators graduated from UNB 

• 87 per cent of the engineers employed in New Brunswick are UNB graduates 

• 75 per cent of decision-makers in New Brunswick’s forestry industry are UNB graduates 

• 42 per cent of the lawyers in the province graduated from UNB 

• UNB alumni number more than 60,000 across Canada and the world, with 31,000 in New Brunswick 

• In 2004-05, UNBF students raised over $50,000 for food banks, hospitals, women's shelters, the Canadian Cancer Society 

and Child Find, just to name a few. 

Some Significant UNB Stats 

• UNB Fredericton engineering faculty has been rated among the top 20 per cent in North America 

• UNB established the first faculty of computer science in Canada and developed the first software engineering degree 

program in Atlantic Canada 

• UNB Fredericton law faculty is one of the Top 5 in Canada 

• UNB established the first undergraduate forestry program in Canada. Its forest engineering program is the only accredited 

program of its kind in Canada 

• UNB Fredericton arts faculty’s creative writing program is widely known as one of the nation’s best. 



UNB History 

As the American Revolutionary War drew to a close, thousands of Loyalists gathered in New York City to await transportation to 

homes in other British Colonies. Among these Loyalists were Charles Inglis, a former interim President of King's College, New York 

(Columbia University); Benjamin Moore, later President of Columbia; and Jonathan Odell, minister, poet and pamphleteer. These 

men were the visionaries of their day. In the midst of war, privation and exile, they drew up a plan for the future education of their 

sons in the Nova Scotia wilderness. Recognizing that the new American nation would provide instruction only in revolutionary 

"Principles contrary to the British Constitution" and that the cost of an overseas education would be prohibitive, they urged the 

representatives of the British government to consider the "founding of a College . . . where Youth may receive a virtuous Education" 

in such things as "Religion, Literature, Loyalty, & good Morals . 

Initially, these gentlemen intended that the area of Nova Scotia have only one college. However, in 1784 when the Province of New 

Brunswick was created from a part of Nova Scotia, New Brunswickers began a clamour for their own school which led to the 

foundation of two of Canada's oldest institutions of higher learning - King's College, Windsor, Nova Scotia (now affiliated with 

Dalhousie University) and the academy which became the University of New Brunswick. 

UNB began with a petition presented to Governor Thomas Carleton on 13 December 1785. Headed by William Paine, the seven 

memorialists asked Carleton to grant a charter of incorporation for an "academy or school of liberal arts and sciences," which they 

maintained would result in many "public advantages and . . . conveniences." In addition, the "principal Officers of disbanded Corps 

and other Inhabitants" in and around the provincial capital of Fredericton asked that the Governor reserve a substantial grant of 

land in support of this academy. 

Despite the approval of Carleton, it was many months before the academy opened. During this period a draft charter was written, 

based on the 1754 Charter of King's College, New York, urging that the college never "exclude or restrain any Person . . . of any 

religious Denomination, Sect, or Profession . . . from equal . . . Liberties, Privileges, [or] Degrees" - a very liberal notion in the 

eighteenth century. Unfortunately, times were changing in New Brunswick and such sentiments seemed to recall the recent 

American Revolution. Therefore, while the academy had commenced operation by the 1790s, it functioned less as a college and 

more as a symbol of Carleton's governmental policy for the promotion of the twin tenets of the Anglican religion and the British 

Constitution. As the provincial leaders of the opposition dismissed the academy as nothing but a "country school," Carleton realized 

he must more actively and effectively offer it support. On 12 February 1800, over the signature of Provincial Secretary Jonathan 

Odell, the College of New Brunswick received a Provincial Charter, the first college in Canada to be so honoured. It was intended that 

the academy would serve as the College's preparatory school and that the two would be governed by a common College Council 

drawn almost entirely from the ranks of a governmental hierarchy. As for the professors, they were all to be Anglicans. 

For a number of years, the history of the future University continued to lie with the academy. A series of masters came and went 

until 1811 when the Reverend James Somerville, an ex-patriate Scotsman, took the position of Principal Preceptor. There can be no 

question that Somerville, a graduate of the University of Aberdeen, was a superb teacher who provided the Council and New 

Brunswick with their first chance to have a real College. In 1820, Somerville was formally named President of the College of New 

Brunswick and, in April 1822, he held the very first college classes in Fredericton. This development helped spur efforts to set the 

institution on a firmer footing. A new Charter for "Brunswick College" was proposed in 1823, asking for permanent and substantial 

funding directly from the King. Lieutenant Governor Sir Howard Douglas quickly threw his influence behind the scheme. Douglas 

viewed the welfare of the College to be of prime importance to the success of New Brunswick. To this end, he pressed for a Royal 

Charter and urged the erection of a fine stone building to house the institution. 

Three designs for the building were submitted in 1825 to the Council, which selected that drawn by J.E. Woolford. There was, of 

course, a good deal more involved in the transformation of the neglected College of New Brunswick into King's College, Fredericton. 

Douglas spent the next four years keeping a wary eye on the growth of his "child." In 1826, having chosen the site for the building 

himself, Douglas laid the cornerstone. In December 1827, largely through Douglas' efforts in Great Britain, King's College, 

Fredericton, received a Royal Charter nearly identical to that granted to King's College, Toronto. Before allowing the new Charter to 

take effect, the College of New Brunswick performed one final, official act, on 21 February 1828, by awarding degrees to its first and 

last three graduates. 

On 1 January 1829, King's College and the structure (now known as Sir Howard Douglas Hall, formerly referred to as the Old Arts 

Building) erected to house it were officially opened. In one way, King's was a failure. In its thirty-year tenure it graduated fewer than 



125 students, in large measure because its classical curriculum was not well-suited to the needs of New Brunswickers. Yet, it was at 

King's that many of the courses offered in later years by the University of New Brunswick had their start. In 1834, for example, three 

of the professors proposed admitting "young men of good abilities and diligence" to a special, one- year course entitling each to a 

teacher's certificate. Even after the creation of the Provincial Normal School this kind of university training continued sporadically 

and in various forms until the Faculty of Education emerged in the twentieth century. 

It was also in the 1830s that King's introduced "public lectures," more familiar to today's students as "extension courses." These 

early lectures dealt with subjects such as geology, chemistry, physics and astronomy. Much to the disgust of one professor, James 

Robb, some of his lectures at the College were open to the general public, including the young ladies of Fredericton. Some years 

later, Mr. McMahon Cregan, an engineer from England who was brought to New Brunswick to conduct a survey for the European 

and North American Railway, offered "instruction of a really practical and useful character" in the field of engineering to students 

and non-students alike. 

King's spent several tumultuous periods in conflict with members of the New Brunswick Legislature. Ostensibly, they were arguing 

over the issues of curriculum and religion but the real issue was probably the cost of higher education. Fortunately, King's did have 

defenders, in particular, the elegant debater William Needham who, in the face of threats to burn down the College or to turn it into 

an agricultural school, made an impassioned speech that saved the institution from such ignominious fates. Through the efforts of 

Needham, Lieutenant Governor Sir Edmund Head and a few others, the Legislature was persuaded to reform rather than destroy the 

College. On 13 April 1859, the act creating the secular, provincial University of New Brunswick was passed. 

At first, the UNB Charter seemed to promise more than the University could deliver but, slowly, under the guidance and tutelage of 

several innovative professors, both the University's attitude and curriculum blossomed. In 1880, UNB began offering a certificate to 

those women who performed well in entrance (matriculation) examinations, though ladies were not permitted to enrol at the 

University. In 1885 a brilliant young girl named Mary Kingsley Tibbits met head-on the University's stricture against women and, in 

1886, became UNB's first, regularly admitted, female student. The racial barrier had been broken earlier with the completely noncontroversial 

entry of Arthur St. George Richardson, a black who came to UNB via Bermuda and Saint John. Gradually, the University 

expanded its educational horizons. In 1887 the four-year program was introduced and in 1891 a Bachelor of Science degree was 

added to complement the traditional BA. Just after the turn of the century, when Cecil Charles Jones took over as Chancellor of the 

institution, whose title subsequently was changed to that of President, the foundations were laid for three major faculties: Law, 

Engineering and Forestry. 

The post-World War I era brought the first great expansion of the physical facilities of the campus. In 1920, UNB consisted of the Sir 

Howard Douglas Hall (Old Arts Building), the Science Building, the small Observatory, a small gymnasium and the Dominion 

Entomological Laboratory. By 1931, Memorial Hall, a modern Library and a Forestry and Geology Building had been added. The first 

university residence was a gift from Lord Beaverbrook who, growing up in New Brunswick as William Maxwell Aitken, studied law, 

and over the succeeding years developed an increasing interest in the welfare of the university. Other buildings brought into being 

through his efforts and those of his family were the Lady Beaverbrook Gymnasium, Aitken House, Ludlow Hall, for the Faculty of 

Law, and the Aitken Centre. In 1947, his Lordship became the University's Chancellor, to be succeeded by his son, Sir Max Aitken, in 

1966 and in turn by Lady Violet Aitken, the wife of Sir Max, who served until 1993. 

After World War II, returning veterans pushed registration to over 770 in 1946, almost double the number enrolled in 1941. With 

this increased student population came a commensurate increase in faculty and course offerings, and a surge of building activity 

from 1953 to 1977 that transformed the campus. The year 1964 brought three important developments: Teachers' College (the old 

Provincial Normal School) was relocated on the campus, to become incorporated into an enlarged Faculty of Education in 1973; St. 

Thomas University also relocated on campus, moving from Chatham and affiliating with UNB; and a second UNB campus was 

established in Saint John. 

UNB reached the end of its second century as a major provincial and national institution, offering a wide range of graduate and 

undergraduate programs in administration, arts, computer science, education, engineering, forestry, law, nursing, physical education 

and science: the University enters its third century proudly treasuring its past and eagerly facing the challenges of the future. 

http://www.unb.ca/welcome/historical_sketch.html 


Fredericton Information 


Nestled alongside the St. John River, Fredericton is Atlantic Canada's Riverfront Capital, a city that has a friendly and warm small 

town feel but affords visitors with the choices and diverse tastes of a much bigger city. We are known as a green, smart city famous 

for our hospitality and great outdoor activities. A complete tourism information package is available in your delegate kit and for 

more information, visit: www.tourismfredericton.ca 

Restaurant Info 

A complete listing of restaurants is available online at: http://www.tourismfredericton.ca/en/diningfood/index.asp. Downtown 

Fredericton, Inc. has also provided a downtown dining card to all ResNet delegates, providing a discount at many of our restaurants: 

this is a great card to use when you are on your own to dine on Monday evening. Looking for a recommendation Visit with the 

Fredericton Tourism staff or the UNB Conference Services staff at the Registration & Information Desk. 

ATMs on Campus 

There is an ATM in the Student Union Building (#61 on campus map) as well as the campus Bookstore (#7 on the campus map). 

Stores on Campus 

There is a convenience store in the Student Union Building (#61 on the campus map) and the campus Bookstore is also open during 

the week (#7 on the campus map). 

Close by Shopping 

Downtown boutiques and artisans, as well as the Saturday morning Boyce Farmer’s Market are local favorites for shopping. There 

are also two malls uptown on Regent and Prospect Streets. More information about shopping is found in your tourism information 

package and online at: http://www.tourismfredericton.ca/en/thingstodo/shopping.asp 

Area Attractions 

There are lots of things to see and do in historic Fredericton; we hope you will take time to explore our community. For a complete 

list of area attractions, please consult your tourism information package or the Fredericton Tourism web site: 

www.tourismfredericton.ca. We will also have Fredericton Tourism staff on-site as follows: 

June 20 9:00AM-5:00PM 

June 21 10:00AM-6:00PM 

June 22 8:00AM-10:00AM 

June 23 11:00AM-1:00PM 


General Information 

Registration & Information Desk 

The Registration & Information Desk is located in the Main Lounge of the Dunn/Kidd/Tibbits Residence (DKT). This lounge is accessed 

by those delegates not staying in residence accommodations by the entrance by the #38 on this map. 

The Registration & Information Desk is open as follows: 

Friday June 20 10:00AM-2:00AM 

Saturday June 21 8:00AM-1:00AM 

Sunday June 22 8:00AM-10:00PM 

Monday June 23 8:00AM-10:00PM 

Tuesday June 24 8:00AM-10:00PM 

Wednesday June 25 4:00AM-4:00PM 

Parking 

If you have a vehicle you will be parking on campus, make sure to get a parking pass when you register at the Registration & 

Information Desk. We will need the make/model and license plate number for your vehicle. Parking is free for ResNet delegates. 

Security 

UNB Security can be contacted by calling 506-453-4830. 

Conference Services Front Desk 

The conference services front desk (for anyone staying in residence) is fully staffed from 7:45AM-11:00PM seven days a week and 

can be reached by phone at 506-453-4800, email stay@unb.ca, or in person at 20 Bailey Drive (Building #54 on the campus map). 

They are part of the same team as your host committee and will be happy to assist you during your stay. 

Access to Events 

Your name badge will provide access to all meals and events covered in your registration fee. Please wear this at all time. 

Guests 

We are happy to welcome guests to the ResNet Conference. There will be a Guest BOF on Sunday June 22 at 8:00AM in the Main 

Lounge of DKT (by the Registration Desk) in case any guests are interested in getting together to explore while the ResNetters are in 

sessions. 


Dedicated to 

the advancement 

and research of 

residential 

networking 

technologies 

and livinglearning 

environments 

within 

academic institutions 

resnetsymposium.org/resnet2009

InformationTechnology 

systemsconnect 

yourstudentsandstaf 

totheworld. 

Broadenyourknowledge|Connectwithcoleagues 

Improveyourinformationtechnologyoperations 

LearnmoreandregisterfortheInformationTechnologyConferenceatwww.acuho-i.org 

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University of New Brunswick - The 2013 ResNet Student ...

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