IBM Software Group Presentation Template

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10 Balancing Efficiency and Growth is Critical Too much focus on cost reduction / containment… Too much focus on customer experience… While too much focus on revenue… We must find the right balance… Can lead to poor customer experience and limited revenue Can hinder cost reduction and revenue growth Can ruin the customer experience and hinder cost reduction opportunities or optimally, maximize all three © 2008 <strong>IBM</strong> Corporation
Common Landscape in Financial Services Hinders Optimized Customer Centricity 11 •Inconsistent View of Customer •Silos of Information •Information Locked in Repositories • Inconsistent Data •No Single Version of the Truth •Poor Channel Communication © 2008 <strong>IBM</strong> Corporation
Page 1 and 2: The Customer Centricity Imperative:
Page 3 and 4: 3 Industry Trends and Challenges Tr
Page 5 and 6: 5 The Empowered Customer There is a
Page 7 and 8: 7 What The Industry Is Saying “Ou
Page 9: Customer Centricity Imperatives Dem
Page 13 and 14: Why Many Customer Initiatives Fail
Page 15 and 16: Four Building Blocks of Customer Ca
Page 17 and 18: Effective Customer Care and Insight
Page 19 and 20: 19 Top 10 WW Bank Achieves Efficien
Page 21 and 22: IBM Banking Customer Care and Insig
Page 23: 23 Questions For more information c

IBM Software Group Presentation Template

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