IBM Software Group Presentation Template

More documents

Recommendations

Info

2 Agenda •Financial Services Trends and Challenges Demand a Customer Centric Approach •What Analysts and Companies Are Saying •The Customer Centricity Business Problem •Why Many Customer Initiatives Fail to Deliver the Value Expected •The Four Building Blocks of Customer Care and Insight •Innovate with Information to Optimize CC&I •Customer Care and Insight Critical Success Factors •Case Example - A World Leading Bank •IBM Banking Customer Care and Insight Framework © 2008 IBM Corporation
3 Industry Trends and Challenges Trend Consolidation & Globalization Challenge Achieve value and synergies from mergers Empowered Customer Offer right mix of products and services Risk and Compliance Optimize risk and compliance processes Product Commoditization Differentiate Market Disruptions Manage cost without losing competitiveness © 2008 IBM Corporation
Page 1: The Customer Centricity Imperative:
Page 5 and 6: 5 The Empowered Customer There is a
Page 7 and 8: 7 What The Industry Is Saying “Ou
Page 9 and 10: Customer Centricity Imperatives Dem
Page 11 and 12: Common Landscape in Financial Servi
Page 13 and 14: Why Many Customer Initiatives Fail
Page 15 and 16: Four Building Blocks of Customer Ca
Page 17 and 18: Effective Customer Care and Insight
Page 19 and 20: 19 Top 10 WW Bank Achieves Efficien
Page 21 and 22: IBM Banking Customer Care and Insig
Page 23: 23 Questions For more information c

IBM Software Group Presentation Template

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?