IBM Software Group Presentation Template
IBM Software Group Presentation Template
IBM Software Group Presentation Template
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Four Building Blocks of Customer Care and Insight<br />
15<br />
Supports Key<br />
Initiatives<br />
Like…<br />
Customer<br />
Segmentation<br />
and Profitability<br />
Lending<br />
Optimization<br />
Dynamic Product<br />
Bundling<br />
Case<br />
Management<br />
Paperless<br />
Enterprise<br />
Marketing<br />
Communication<br />
Campaign<br />
Management<br />
Cross-sell Up-sell<br />
Customer<br />
Onboarding<br />
Contact Center<br />
Optimization<br />
Event Based<br />
Decisioning<br />
Know Your<br />
Customer<br />
Customer<br />
Preferences<br />
4<br />
3<br />
Marketing<br />
Processes<br />
Enterprise BPM<br />
Content Management<br />
Business Applications<br />
Sales<br />
Processes<br />
Enterprise BPM<br />
Content Management<br />
Business Applications<br />
Channel Integration<br />
Business Processes<br />
Service<br />
Processes<br />
Enterprise BPM<br />
Content Management<br />
Business Applications<br />
Compliance<br />
Processes<br />
Enterprise BPM<br />
Content Management<br />
Business Applications<br />
2<br />
1<br />
Customer Analytics Business Insight Search and Discovery Analytics Threat and Fraud Intelligence<br />
•Segmentation<br />
•Customer Profitability<br />
•Predictive Analytics<br />
•Channel Preference<br />
•Branch Performance<br />
•Financials<br />
•Product Profitability<br />
•Planning<br />
•Analyze Free Form Notes<br />
•Monitor Service Levels<br />
•Churn Detection<br />
•Legal Discovery<br />
•Entity Analytics<br />
•Name Recognition<br />
•Master Data Management<br />
•Customer Data Integration<br />
•Service Oriented Architecture<br />
Insight<br />
Information Foundation<br />
•Data and Process Models<br />
•Data Warehousing<br />
•Information Integration<br />
•Data Quality<br />
•Channel Integration<br />
•3rd Party Data<br />
© 2008 <strong>IBM</strong> Corporation
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