ePharmacy Toolkit - Community Pharmacy

ePharmacy- Toolkit
Progress to date
Phase 1 started in 2008 and Phases 2 and 3 will be implemented during 2009.
When eCMS starts in earnest in 2009, it will use the Phase 3 fully automated model
since reimbursement claims for serial prescriptions will be based on the electronic
claim message only.
Cancelling Electronic Claims
It is really important that you follow the same process with electronic claims as you
would with the paper form. In other words, you should only submit the electronic
claim when the dispensing episode is complete and you have checked that the
patient details are correct.
For example, to ensure that the electronic claim is accurate, the patient’s exemption
category should be checked prior to sending the claim.
You have 14 days from submitting the electronic claim to modify or cancel the claim.
However, out with this 14 day period, if you realise an incorrect electronic claim has
been submitted, you should do the following:
a) Prescription form is still held in the pharmacy
Call the PSD Helpdesk with the Unique Prescription Number (UPN)
and pharmacy details and they will cancel the electronic claim.
You must also ensure that the correct claim is endorsed on the paper
form.
b) Prescription form has been sent to PSD
Use the existing process for correction of incorrect paper prescription
submissions.
You can contact the ePharmacy Helpdesk by:
Telephone: 0131 275 6600
Email: PSDHelp@psd.csa.scot.nhs.uk
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