NOTICE OF MEETING AND AGENDA - Metro Transit

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Agency preparing for Customer Education • Metro Representatives will be at stations during upgrades / equipment installation – “Ambassadors” to assist in education – Help customers purchase tickets – Answer questions • Metro Customer Service team – Trained and ready for phone calls and questions – Will have access to the screen-flows to assist customers remotely • Customer Notifications – Press release – Website information – At station and on-train information and signage Mid Term Activities Farebox Activities • Farebox Manufacturing ongoing • Pre-Shipment Inspection ongoing • Functional Acceptance Testing upcoming Internal Activities • Business Procedure Analysis • Fare Policy Study • Partnering with external entities (Universities, Retailers) • Budget analysis Page 6 of 7
Project Benefits Benefits are already being realized • Metro is analyzing existing Business Processes • System Design is providing opportunities to identify improvements • Internal consensus and Adaptive change • Design is occurring in an inter-disciplinary manner • Project has provided opportunities for Inter Department and Inter Division synergies & discussions (Bus Operations, Research, Planning & Systems Development) (Communications, Customer Service & Bus Operations) • Inter Agency Partnerships being forged (MTC - San Francisco Metropolitan Transportation Commission , MARTA Metropolitan Atlanta Rapid Transport Authority, etc.) Page 7 of 7
Page 1 and 2: NOTICE OF MEETING AND AGENDA METRO
Page 3 and 4: METRO - Transit Operations Division
Page 5 and 6: From: Raymond A. Friem, Chief Opera
Page 7 and 8: Metro Agenda Item Operations Commit
Page 9 and 10: Metro Agenda Item Operations Commit
Page 11 and 12: Automatic Fare Collection System Pr
Page 13 and 14: Near Term Activities - Equipment Up
Page 15: Validators Upgrades Work includes

NOTICE OF MEETING AND AGENDA - Metro Transit

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