asw/05/000963 customer information letter n° 47 - Customer Online

Division Aéronautique
Rue Toussaint Catros
33187 – Le Haillan Cedex
France
Tél. : +33 (0)5 56 13 50 00
Fax : +33 (0)5 56 47 73 22
www.thalesgroup.com
ASW/05/000963
CUSTOMER INFORMATION LETTER N° 47
Subject: Improvement of the Standard Exchange service – Reminder on
Standard Exchange procedure
Type of helicopters: EUROCOPTER helicopter range equipped with complete or
part of the MEGHAS avionics suite.
Program: MEGHAS Avionics Suite
EQUIPMENT
VEMD
CAD
SMD45
SMD68
ICP
RCU
FCDM
ADU
RACK
SKID INDICATOR
THALES P/N
B19030xxxx / B35000xxxx
C19243xxxx
C19209xxxx/ C19267xxxx
C19283xxxx
C19253xx/C19269xx
C19254xx/C19270xx
C19252xxxx
C17027AA01 / DA01
C12847xx/C13077xx
C19258xx
THALES AVIONICS S.A
S.A. au capital de 230 538 600 Euros
612 039 495 RCS Nanterre
Siège social : 45 rue de Villiers – 92526 Neuilly sur Seine Cedex - France
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Division Aéronautique
Rue Toussaint Catros
33187 – Le Haillan Cedex
France
Tél. : +33 (0)5 56 13 50 00
Fax : +33 (0)5 56 47 73 22
www.thalesgroup.com
STANDARD EXCHANGE PROCEDURE
1. TRANSMISSION OF A S/E REQUEST
1.1 GENERAL
Each Standard Exchange request shall be addressed to SAVE GIE offices.
SAVE GIE Center Paris New-York Singapore
AOG Phone + 33 1 49 75 45 73 + 1 732 494 1011 + 65 6542 20 56
AOG Fax + 33 1 49 75 45 74 + 1 732 494 1012 + 65 6542 30 55
AOG Email aog@save-gie.com aog.us@save-gie.com aog.asia@save-gie.com
1.2 S/E FORM – CUSTOMER'S LIABILITY
The S/E form is:
• printable from the Helicopter Center of the Thales Group web site (www.thalesgroup.com, click on
Business / Avionics Systems / Customer Center)
• available on Customer request at the following address "technicaline@fr.thalesgroup.com"
The customer fills out a Standard Exchange Request Form to request for a standard exchange unit. This
document aims to constitute the Purchase Order (PO) and the contractual link between the Customer and
THALES AVIONICS.
The customer S/E Request Form is transmitted to SAVE GIE by fax to the one of the three SAVE GIE sites
that corresponds to the customer's geographical area.
THALES AVIONICS S.A
S.A. au capital de 230 538 600 Euros
612 039 495 RCS Nanterre
Siège social : 45 rue de Villiers – 92526 Neuilly sur Seine Cedex - France
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Division Aéronautique
Rue Toussaint Catros
33187 – Le Haillan Cedex
France
Tél. : +33 (0)5 56 13 50 00
Fax : +33 (0)5 56 47 73 22
www.thalesgroup.com
Each S/E request form must fulfill with mandatory data as follows:
• Customer identification
• Type & S/N of the helicopter
• Helicopter delivery date & flight hours
• P/N & S/N of the unserviceable unit
• P/N of helicopter configuration file when applicable
• Reason of removal
• Shipping address
• Customer signature
If the S/E form is not compliant with the requested mandatory data, until further information provided by the
customer on SAVE GIE request, the S/E request will be kept in stand-by.
2. S/E REQUEST MANAGEMENT BY SAVE GIE
For each request received, SAVE GIE will assign a tracking number that will be used as the unique
identification for all interchanges between the customer, THALES AVIONICS and SAVE GIE.
3. S/E REQUEST ACKNOWLEDGEMENT BY SAVE GIE
SAVE GIE acknowledges the customer request within 4 hours following receipt of the request.
Basically, the P/N of the equipment to be delivered is the same that the unserviceable equipment P/N.
In specific cases, THALES can propose a standard exchange tailored to reach the customer need.
THALES AVIONICS S.A
S.A. au capital de 230 538 600 Euros
612 039 495 RCS Nanterre
Siège social : 45 rue de Villiers – 92526 Neuilly sur Seine Cedex - France
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Division Aéronautique
Rue Toussaint Catros
33187 – Le Haillan Cedex
France
Tél. : +33 (0)5 56 13 50 00
Fax : +33 (0)5 56 47 73 22
www.thalesgroup.com
4. LOGISTIC DELIVERY BY SAVE GIE
The equipment is to be ready for shipment within 24 hours, from the SAVE GIE site corresponding to the
geographical region of the customer. If necessary, SAVE GIE Paris will initiate the delivery and notify the
relevant SAVE GIE site to proceed.
Delivery conditions are FCA Paris / Singapore / New York.
For under warranty S/E, Thales supports delivery shipment cost. The customer supports all costs for the return
of the unserviceable equipment.
5. UNSERVICEABLE UNIT RETURN – CUSTOMER'S LIABILITY
The unserviceable unit is to be returned within twenty (20) days from the delivery of the serviceable unit.
The customer shall return the equipment to SAVE GIE, at the address corresponding to his geographical
region.
SAVE GIE Center
Paris
New-York
Singapore
Address
SAVE GIE - Orly Airport - Zone des Guyards
17 rue Hélène Boucher
91200 ATHIS MONS FRANCE
SAVE GIE C/O THALES AVIONICS Inc.
3920 Park Avenue
EDISON, New Jersey – 08820 USA
SAVE GIE C/O THALES AVIONICS Asia Pte Ltd
4 Loyang Lane # 06-01 SINGAPORE 508914
A claim process is performed first by SAVE GIE and over 20 days by THALES AVIONICS to address the
customer as a reminder.
THALES AVIONICS S.A
S.A. au capital de 230 538 600 Euros
612 039 495 RCS Nanterre
Siège social : 45 rue de Villiers – 92526 Neuilly sur Seine Cedex - France
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