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Breaking Barriers - Managing Growth Organized by: WELCOME TO THE 7TH GLOBAL TRAVEL & TOURISM SUMMIT Co-hosted by: Contents Introduction Welcome 1 A-Z of Essential Information 2 The Round 3 The Programme Opening Ceremony 4 Igniting Markets of Growth 5 The Growth Agenda 6 Changing Gears 7 Special Breakfast - Leading Innovation, Technology & Change 8 Do we really deliver on our promises 9 A Re-Think on the Brink 10 Farewell Lunch - The Landscape of Travel & Tourism 11 The Social Programme 12-16 The Partners’ Programme 17-19 The Interactive Web Channel 21 The Leaders The Leaders of Government 22-26 The Leaders of Industry 27-42 The Sponsors Sponsor Profiles 43-57 Join WTTC in the online debate now at www.globaltraveltourism.com/webchannel
Welcome address by his Excellency, the President of the Republic of Portugal, Aníbal Cavaco Silva “It is a privilege for Portugal to play host once again to the Global Travel & Tourism Summit, on this occasion in Lisbon, and I am most pleased to be involved in such a valuable initiative. In addition to the growing significance of Travel and Tourism as a key source of economic activity, the industry also presents a rather unique network of interdependencies across a broad social spectrum, including culture, the environment, security, natural and human resources, urban planning, heritage, transportation, infrastructure and the business climate. Thus, the sector involves multiple stakeholders - in a frequently delicate balance of interests and perspectives - and is progressively acquiring a global dimension. Given the high profile of professionals attending this Summit, both at the business and institutional level, and the extremely opportune and incisive nature of the issues to be debated under the theme Breaking Barriers, Managing Growth, this Summit is sure to engender insightful and profitable discussion on the worldwide role and future of the Travel and Tourism industry. I am convinced that this event will provide a stimulating contribution to a global strategy for co-operation and plural development of the tourism business. I would therefore like to express my greetings and a warm welcome to all participants in this important forum – the 7th Global Travel & Tourism Summit – and wish you every success in your works over the next few days.” The Honourable José Sócrates, Prime Minister of Portugal “Over the years Portugal has become one of the main world tourist destinations. Its rich natural heritage, valuable historical sites and monuments, and the warmth and hospitality of its people, have created altogether a high quality offer that accounts for millions of tourists every year. This success, which we want to develop and build on, can also be explained by a unique gastronomy, exquisite and traditional wines, and an increasing investment both in environmental and urban quality and in security, an essential element of leisure and tourism today. We are fully aware of the important role played by hospitality in what we have achieved so far and in what we want yet to become. That is why we invest in the continuing improvement of human resources and quality of service. But see for yourself: Welcome to Portugal!” W e l c o m e Jean-Claude Baumgarten, President, World Travel & Tourism Council “Our world has always progressed in cycles. The global economy is currently enjoying one of the most significant levels of growth for the past fifty years. Within this, an increasing number of national economies are driving forward, generating wealth, buying power and employment. Developing nations have an unparalleled chance to benefit from this climate. This development creates both opportunities and challenges which the Travel & Tourism industry must recognise and address. The Round, the Summit’s unique format will provide an active forum for discussion, aiming to reach solutions which will reconcile prosperity and social, cultural and environmental responsibility.” Geoffrey J W Kent, Chairman, World Travel & Tourism Council, Chairman & CEO, Abercrombie & Kent “Four years ago major industry leaders and public sector decision makers met at the WTTC Summit in Vilamoura, Portugal and gave the world a message of confidence in our future. Very few of us could have predicted during that difficult period, that four years later we would return to Portugal with a growth agenda of this magnitude. This year’s Summit will be another turning point. We will not only continue to raise awareness of the importance of our industry, but will also play an active role in the global issues that the planet is facing. A human activity where people serve people has to be present in this debate.” View photos, speeches and quotes throughout the summit at www.globaltraveltourism.com
Page 1: Programme, Leaders & Sponsors break
Page 5 and 6: Sponsored by: The Round WTTC HAS DE
Page 7 and 8: annual growth in Travel & Tourism 4
Page 9 and 10: Friday 11 May Changing Gears The ex
Page 11 and 12: Jobs Worldwide 234 million Saturday
Page 13 and 14: 4.6% capital investment growth Satu
Page 15 and 16: Social Programme “The most impres
Page 17 and 18: Social Programme “The friendly, f
Page 19 and 20: WTTC IS INNOVATION & LEADERSHIP Eac
Page 21 and 22: The Leaders of Government Mr Nahas
Page 23 and 24: The Leaders of Government Shri Praf
Page 25 and 26: The Leaders of Government Bernardo
Page 27 and 28: The Leaders of Industry T h e Leade
Page 31 and 32: The Leaders of Industry Maurice Fla
Page 37 and 38: The Leaders of Industry Born in 195
Page 39 and 40: The Leaders of Industry Andy Taylor
Page 41 and 42: The Leaders of Industry Sarmad Zok
Page 43 and 44: AIG Travel Guard is a wholly-owned
Page 45 and 46: DLA Piper is a global business lega
Page 47 and 48: IHG is an international hotel compa
Page 49 and 50: Opodo addresses the real needs of t
Page 51 and 52: Providing you first hand reviews on
Page 53 and 54:
TRAVELMOLE is the world’s most po
Page 55 and 56:
Group Communications, Karl-Wiechert
Page 57 and 58:
Sponsors include:
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