In-Basket Design: Developing and Implementing an On-Line ... - IPAC
In-Basket Design: Developing and Implementing an On-Line ... - IPAC
In-Basket Design: Developing and Implementing an On-Line ... - IPAC
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Step 2: Collect Source Materials<br />
Work with SMEs, Superiors, <strong>In</strong>cumbents, Direct-Reports<br />
• Conduct competency-based ―typical day‖ interviews:<br />
“Tell me about some of the issues you might h<strong><strong>an</strong>d</strong>le on a typical day”<br />
• How did you find out about this issue Who did you inform<br />
about this issue (M<strong>an</strong>aging & Org<strong>an</strong>izing <strong>In</strong>formation)<br />
• What actions did you take to resolve this issue (Decision-<br />
Making/Problem-Solving)<br />
• Who did you delegate this to (Self-M<strong>an</strong>agement)<br />
• What, if <strong>an</strong>y, follow up did you do to evaluate the resolution of<br />
the issue (Perform<strong>an</strong>ce & Results M<strong>an</strong>agement)<br />
<strong>IPAC</strong> Annual Conference 2011<br />
13
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