In-Basket Design: Developing and Implementing an On-Line ... - IPAC
In-Basket Design: Developing and Implementing an On-Line ... - IPAC
In-Basket Design: Developing and Implementing an On-Line ... - IPAC
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Step 4: Develop Perform<strong>an</strong>ce Benchmarks<br />
SME Content Review <strong><strong>an</strong>d</strong> Benchmark Development<br />
• SMEs provide preliminary review of in-basket materials<br />
• Respond to in-basket in ―c<strong><strong>an</strong>d</strong>idate mode‖<br />
• Rate job-relatedness, technical accuracy, format, clarity<br />
• Suggest ch<strong>an</strong>ges to improve fidelity<br />
• SMEs develop perform<strong>an</strong>ce benchmarks<br />
• Focus SME responses with competency-based probes<br />
Specific issues (e-mail messages)<br />
Broader issues (overall in-basket)<br />
• Define perform<strong>an</strong>ce levels<br />
Highly effective<br />
Marginally acceptable<br />
<strong>In</strong>effective<br />
<strong>IPAC</strong> Annual Conference 2011<br />
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