ATM Device Driving - Card Solutions - Fiserv
ATM Device Driving - Card Solutions - Fiserv
ATM Device Driving - Card Solutions - Fiserv
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<strong>Fiserv</strong> is driving<br />
innovation in Payments,<br />
Processing Services,<br />
Risk & Compliance,<br />
Customer & Channel<br />
Management, and<br />
Insights & Optimization,<br />
and leading the<br />
transformation of financial<br />
services technology to<br />
help our clients change<br />
the way financial services<br />
are delivered. Visit<br />
www.fiserv.com for a look<br />
at what’s next, right now.<br />
Terminal Screens<br />
The visual image on your terminal screens<br />
represents a strong connection between<br />
your organization and cardholders. Often,<br />
the terminal screen is a consumer’s<br />
primary interface with your organization.<br />
We recognize the value of this image and<br />
are dedicated to supporting a full spectrum<br />
of screen options including basic colors<br />
and fonts typically supplied by hardware<br />
manufacturers, advanced color technology,<br />
customized graphics, touch screen loads,<br />
animations and full-motion video.<br />
You may be able to take advantage of<br />
screen imagery technology without<br />
costly hardware upgrades. The level of<br />
service delivery depends on your technical<br />
environment and image requirements.<br />
We can work with you to create visually<br />
appealing screens that attractively present<br />
your products and differentiate you from<br />
the competition.<br />
Surcharging<br />
We offer flexible surcharging capabilities<br />
to give you the ability to charge a flat rate<br />
or a percentage of the transaction every<br />
time a cardholder uses your terminals to<br />
withdraw cash.<br />
Our system enables you to assign<br />
surcharging according to the geographics,<br />
demographics and transaction volume at<br />
each terminal location. To further ensure<br />
your compliance with federal and state<br />
laws, as well as industry requirements,<br />
<strong>Fiserv</strong> provides different surcharging levels<br />
based on network routing.<br />
Notifying cardholders about surcharging<br />
prior to a transaction is essential, and each<br />
network requires that its unique, precise<br />
wording be displayed. <strong>Fiserv</strong> has earned<br />
“blanket surcharge approval” from various<br />
networks. This means that surcharging<br />
guidelines will ensure your compliance with<br />
network regulations.<br />
For optimum cardholder notification, <strong>Fiserv</strong><br />
displays the surcharge message on the<br />
terminal screen, along with the amount<br />
of the fee. After notification, cardholders<br />
may cancel the transaction or continue. If<br />
the transaction is completed, surcharging<br />
information is confirmed on the receipt.<br />
<strong>ATM</strong> Monitoring<br />
Minimizing terminal downtime is vital for<br />
a successful program. <strong>ATM</strong> Manager from<br />
<strong>Fiserv</strong> uses Gasper technology – the industry<br />
leading automated terminal monitoring<br />
and problem capture system – to reduce<br />
your terminal downtime by providing quick,<br />
accurate fault notification. The system, along<br />
with our dedicated team, operates 24 hours a<br />
day, every day, to provide you with up-to-the<br />
minute monitoring coverage. And we support<br />
your program daily with comprehensive<br />
settlement and reporting capabilities.<br />
Connect With Us<br />
For more information, please contact us at<br />
800-888-0085 or visit www.fiserv.com.<br />
<strong>Fiserv</strong>, Inc.<br />
255 <strong>Fiserv</strong> Drive<br />
Brookfield, WI 53045<br />
800-872-7882<br />
262-879-5322<br />
getsolutions@fiserv.com<br />
www.fiserv.com<br />
© 2010 <strong>Fiserv</strong>, Inc. or its affiliates. All rights reserved. <strong>Fiserv</strong> is a registered trademark of <strong>Fiserv</strong>, Inc. Other products referenced in this material may<br />
be trademarks or registered trademarks of their respective companies. 616-09-10407 07/10