West Milton State Bank - Card Solutions - Fiserv

Case Study
West Milton State Bank
Integrated Desktop SM From Fiserv Saves Time and Increases
Productivity for West Milton, While Enhancing Satisfaction Among
its Customers
When Premier ® client West Milton State Bank wanted an
EFT processing partner, they chose Fiserv because of the
Integrated Desktop solution.
When its arrangement with its former
EFT processor was ending, West Milton
State Bank began looking around for an
online solution. Satisfied with Fiserv and its
Premier account processing solution, the
bank did its due diligence and looked at both
Fiserv and another processing provider.
“Both providers had similarities with little
difference in price, so the decision came
down to features and functions,” says
William H. “Bill” Weber, Vice President,
Operations. “We were attracted to Fiserv
and the Integrated Desktop solution
because it frees us from having to load
accounts on the host system and then
load or modify accounts on the processor
system – a time-consuming proposition
that would have created double work in
some cases.”
Integrated Desktop offers clients realtime
access to Fiserv systems with a set
of functions that may be used to review,
add, update, and delete cardholder records
and card or PIN orders. In real time, the
solution emulates the functionality of
the existing batch process and in some
instances offers functionality not available
via a batch process. The immediate receipt
of information synchronizes cardholder data
and transaction processing data with Fiserv
State Bank
Client Profile
A full-service community bank established
in 1920. Headquartered in West Milton,
Pennsylvania, with branches in Beaver
Springs, Lewisburg, Mifflinburg
and Watsontown.
• $300 million in assets
• 15,000 customers
• 72 employees
www.westmiltonstatebank.com

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and the host platform. The online message
eliminates duplicate entry for the client and
eliminates exposure due to the nature of
the immediate updates.
“Integrated Desktop brings maintenance
integration to the table, resulting in
immediate availability of information so
that when a customer calls and needs us
to change limits or reset passwords, we
can make an immediate change through
Premier ® Navigator (the Premier solution
supporting Integrated Desktop) while the
customer is still on the phone,” Weber
explains. “An additional bonus is having the
last 15 transactions available in real time so
that tellers, in addition to Operations staff,
can review information in Navigator. No
longer does the teller have to call and ask
Operations staff to log on to the processor’s
website so they can translate the
on-screen codes. Now, Integrated Desktop
provides real-time information, allowing us
to work more efficiently and to satisfy our
customers’ need for instant gratification
and service.”
“The time spent online has been reduced by 95
percent thanks to Integrated Desktop.”
William H. Weber II
Vice President, Operations
West Milton State Bank
Connect With Us
For more information on Integrated
Desktop, please contact us at 800-888-0085
or visit www.fiserv.com.
Fiserv, Inc.
255 Fiserv Drive
Brookfield, WI 53045
800-872-7882
262-879-5322
getsolutions@fiserv.com
www.fiserv.com
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