The Risk Office - Card Solutions - Fiserv

ProductRisk Office SMA Credit and Debit Card Investigative and Consultative Service YouCan Leverage to Manage the Impact of Fraud on Your Business• Assistance with identification of potentialroot causes of incidents and determinationof the most appropriate solutions andstrategies to mitigate risk exposureWith Risk Office from Fiserv, you can receive expertdirection and optimal risk management services toprotect, detect and respond to your institution’s credit anddebit fraud risk exposure.Timing is critical, so Risk Office is designedto help you take action in order to mitigaterisk swiftly. Our team will become your“virtual office” and augment your existing riskmanagement staff, proactively monitoringcases and helping you solve the mostchallenging fraud issues.Risk Office is available on an annualsubscription or hourly on-demand basis.Risk Office Subscription ServicesA subscription to Risk Office provides youwith a team of analysts who are readilyavailable to investigate, consult and customizea highly diverse set of solutions focused onalleviating your fraud problems.The annual subscription provides you withthe following services:Investigative Services• Access to expert fraud analysts whoprovide real-time end-to-end incidentmanagement and investigative supportConsultative Services• Strategic recommendations to improvethe performance of your risk solutions,products and program• Guidance on tactical remediation andimplementation of risk mitigation strategiesMonitoring and Report Services• Daily monitoring of confirmed EnFact ®fraud cases, analysis of identified fraudrisk patterns and, when required,proactive assistance• Monthly review of rules (TranBlocker SM andEnFact from Fiserv) and recommendationsto remove, add or update rules• On-demand fraud alert notification when afraud trend is detected• Reporting of fraud activity and fraudincidents to relevant networks during theinvestigative processRule Management Services• EnFact/InFact SM /TranBlocker rule testing,validation and implementationHot Carding Support Services• Assistance during a major compromiseto identify when hot carding maybe appropriate

Fiserv is drivinginnovation in Payments,Processing Services,Risk & Compliance,Customer & ChannelManagement, andInsights & Optimization,and leading thetransformation of financialservices technology tohelp our clients changethe way financial servicesare delivered. Visitwww.fiserv.com for a lookat what’s next, right now.Annual Risk Assessment• A customized Annual RiskAssessment, which includes a 12-monthreview of relevant analytical data andrecommendations for optimization of riskproducts and services from Fiserv• Strategic review of annual fraud loss andrisk solution effectiveness• Customized risk recommendations andproposed action plansMonthly Program Review• A formal look at rule performance andfraud based on a view of the most recentthree months• Follow up consultation as it relates to themost recent month’s reportIndustry Fraud Trend Education• Invitations to webinars and seminarsfocused on fraud preventionOn-DemandRisk Office also provides an on-demandoption, designed to provide a morelimited risk service focused on emergencyinvestigation and response support.On-demand services are available at anytime during continental U.S. business hourswithout a prior service request and will becharged at an hourly rate.Our risk professionals are available toperform comprehensive research toassess the impact and create an action planin response to a specific fraud situationaffecting your cardholders. This serviceonly includes Investigative Services andRule Management Services, which will becharged per hour based on the level of effort.Work with a LeaderAs the scope, scale and frequency offraud continues to evolve, you need to beever vigilant in implementing a sensible riskmanagement approach. With Fiserv, you areassured of proactive and client-focused riskmanagement services.Connect With UsFor more information, please contact us at800-888-0085 or visit www.fiserv.com.Fiserv, Inc.255 Fiserv DriveBrookfield, WI 53045800-872-7882262-879-5322getsolutions@fiserv.comwww.fiserv.com© 2012 Fiserv, Inc. or its affiliates. All rights reserved. Fiserv is a registered trademark of Fiserv, Inc. Other products referenced in this material maybe trademarks or registered trademarks of their respective companies. 04-031-9-COL 03/12