Banner Bank - Card Solutions - Fiserv

Case Study
Banner Bank
Risk Management Products, Services and Industry Know-How
from Fiserv Helped Banner Bank Cut Their Fraud Losses in Half,
Year-over-Year
When the Bank needed someone to help stem their
losses, Fiserv was ready with a leading-edge toolkit that
was easy to implement.
“Four years ago our fraud losses were
minimal,” said Suzanne Knapp, Vice
President of Cash Management Services
& Electronic Banking. “But in 2005, fraud
became something we needed to deal
with – and fast.”
Banner Bank signed up for EnFact SM ,
CardTracker SM , and TranBlocker SM from
Fiserv – risk management tools designed
to detect, protect, and respond to fraud
incidents. “These tools are powerful. We
had an incident last November when my
staff and I sat at the computer entering
TranBlocker rules blocking transactions
on a path from Houston to Dallas. It was
uncanny. We could see where the criminals
were going and blocked their transactions
store by store.”
The Bank has since added the Risk Office SM
and CaseTracker SM from Fiserv to their
overall risk management approach. All
Fiserv tools work in tandem with one
another, creating a powerful mix of services
and capabilities.
“We have a consultant at the Risk Office
who collaborates with us to figure out
where our fraud is coming from and
delivers recommendations especially for
us. Together, we’ve taken the steps that
make the most sense for our cardholders,
including identifying rules that block certain
Client Profile
Founded in 1890, Banner Bank is a
Washington state chartered commercial
bank and a subsidiary of Banner
Corporation, a $4.8 billion bank holding
company. Headquartered in Walla Walla,
Washington, Banner Bank began expanding
its service area throughout the Pacific
Northwest in the 1960s.
• 88 full service branches
• 8 loan offices
• Locations in 29 counties in Washington,
Oregon, and Idaho
www.bannerbank.com
Member FDIC

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merchant category codes out of state
or internationally where we’re seeing
the most fraud. Adding a rule is instant.
Fraudsters simply can’t get through to you
and I just love picturing fraudsters trying to
use their cards after we’ve blocked them.”
Using Fiserv risk management tools not
only cut Banner Bank’s fraud losses, they
also added to the bank’s bottom line and
improved cardholder satisfaction. “In a
recent large card compromise, we didn’t
need to reissue cards because we already
had solid rules in place. We were already
monitoring activity outside our three-state
servicing area for spend of over $300, and
using real-time transaction scoring from
Fiserv we were able to evaluate and block
high-risk transactions immediately. We set
the level at which we wanted to elevate a
case, move them to real-time scoring – or
totally block a transaction. Our multi-leveled
approach has been highly successful in
curtailing fraud losses.”
When we started, we were intimidated by the
complexity of the tools and weren’t sure how
any of them would work – and we didn’t have the
time to figure it all out. But it was easy. It just
takes a few minutes of dedication. With help
from Fiserv, we basically cut our losses yearover-year
in half, and that says it all.
Suzanne Knapp
Vice President of Cash Management Services
& Electronic Banking
Connect With Us
For more information call us at
800-888-0085 or visit www.fiserv.com.
Fiserv, Inc.
255 Fiserv Drive
Brookfield, WI 53045
800-872-7882
262-879-5322
getsolutions@fiserv.com
www.fiserv.com
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