UC RFP Template Sample - UCStrategies.com

3.4.1. Relevant software, hardware, networks, customizations, integrations, etc.
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4. Executive Summary.................................................................................................. 17
5. Solution Description ................................................................................................. 17
5.1. Capabilities of the Proposed System................................................................. 17
5.1.1. Application Functionality ......................................................................... 17
5.1.2. User Experience Description and Illustrations ......................................... 17
5.1.3. Management and Administrative Functionality........................................ 17
5.2. Solution Use Cases Proposed............................................................................ 17
5.2.1. User Categories......................................................................................... 17
5.2.2. Use Cases.................................................................................................. 17
5.2.3. Elements of the Solution........................................................................... 18
6. System Design Summary.......................................................................................... 18
6.1. Solution Schematics.......................................................................................... 18
6.1.1. Software Module Diagrams and Interoperability ..................................... 18
6.1.2. Network Diagrams.................................................................................... 18
6.1.3. Protocol Diagrams .................................................................................... 18
7. Implementation Summary......................................................................................... 19
7.1. Phases and Timelines........................................................................................ 19
7.1.1. Timeline .................................................................................................... 19
7.1.2. Resources .................................................................................................. 19
8. Maintenance Summary ............................................................................................. 20
8.1. Proposed Maintenance Plan.............................................................................. 20
8.2. Maintenance Plan Details ................................................................................. 20
8.3. Maintenance Plan Options ................................................................................ 20
8.4. Terms and Conditions of Proposed Plan........................................................... 21
8.4.1. Service Level Agreements ........................................................................ 21
8.4.2. Liquidated Damages ................................................................................. 21
8.4.3. Term and Renewal .................................................................................... 21
9. Customer Responsibilities ........................................................................................ 21
9.1. Prerequisite Systems, Infrastructure, Environment .......................................... 21
9.2. Customer-provided Solution Elements............................................................. 22
10. Product and Solution Detail Responses ................................................................ 22
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