remember!-\t:ti:t;",

\\'riting rel'erence (Papcr 2)
Model answer
DO begin by saying
why you are writinq.
DON'T begin by saying
who you are.
Dear Sir,
I am writing to complain about a short holiday I had recently
organised by your company. There were several problems
with the holiday.
You don't need to
put an address for a
letter in either Part 1
or ParI2.
DO list your
complaints clearly,
using linking words to
connect your actual
complaint with the
details.
When you are writing
a letter or an email to
someone you don't
know, use a semiformal
style. lf you
don't know their
name, a letter starts
with Dear Sir/Madam
and ends Yours
faithfully.lf you know
their name, a letter
usually starts with
Dear Mrs/MrlMiss/Ms
+ surname, and ends
Yours sincerely.
lf you're writing an
email, you can use
'Best wishes'.
First, your advertisement promised a hotel in a central
location, whereas in fact the hotel was a long way from the
centre. You said all rooms had a river view, but my window
overlooked a noisy car park. I had to pay extra for dinner,
although you stated that it was included. To make matters
worse, I couldn't choose which show to go to. I had hoped to
go to a new musical, but I had to go to one I had already seen.
I had been looking forward to my holiday very much, but it
was completely ruined. I therefore feel that you should refund
half the cost of the holiday in compensation for my
disappointment.
I look forward to hearing from you soon.
Yours faithfully,
Ursine Schmidt
(149 words)
DO make a clear
connection between
your letter and the task
input. DON'T repeat the
exact words in the task
input.
lf you expect a reply to
your letter, DO fjnjsh
with this sentence on a
separate line.
In a letter, srgn and
print your full name.
Useful language
Complaining
. I am writing to you about (several problems related to my city break in lune).
. I have been waiting for (two weeks for a reply to my lettel.
. To make matters worse, (we were informed that there was no record of our cheque being cashed).
. I would be grateful if you could (refund my deposit as soon as possible).
Requesting information
. I am writing in response to (your advertisement in The Daily Standard on July 20th).
. I would be grateful if you could (send me further details about the position).
. I am writing to enquire whether (you could let me have further details about the holiday).
. I would like to know more about (the arrangements for the evening meal).
Giving information/Responding to requests for information
. ln response to your query, I would like to inform you that (l passed the FCE in June).
t With reference to your letter of ... (l enclose details of my qualifications).
. You asked me to tell you about (my travel plans and I enclose further details).
m