Rivermark Community Credit Union - Card Solutions - Fiserv

Fiserv is driving
innovation in Payments,
Processing Services,
Risk & Compliance,
Customer & Channel
Management and
Insights & Optimization,
and leading the
transformation of financial
services technology to
help our clients change
the way financial services
are delivered. Visit
www.fiserv.com for a look
at what’s next, right now.
Accel from Fiserv
Accel provides a cost-effective way for
financial institutions to deliver cardholders
anytime, anywhere access – and choice
in secure and convenient payments with
innovative transaction sets and channel
diversity to help members strengthen
consumer relationships and create a
competitive edge. Our clear, competitive
pricing maximizes member financial
institution revenue and minimizes overall
participation expenses, while eliminating
unnecessary overhead and fees that can
hurt a financial institution’s profitability.
Connect With Us
For more information about Accel or Risk
Office, call us at 800-888-0085 or visit
www.fiserv.com/accel.
Challenge
Rivermark Community Credit Union was
looking to optimize its debit card processing
and payments portfolio, maximize its
payments network investment, and enhance
overall service delivery to its members.
Solution
After Fiserv outlined a comprehensive
strategy including implementation, postimplementation
training, aggressive fraud
prevention, and unlimited ongoing access to
Fiserv expertise, Rivermark made the decision
to consolidate its PIN and signature debit card
processing services by selecting Accel as its
preferred payments network and Fiserv as its
primary technology services partner.
Proof Points
Since the implementation of Accel, Rivermark
Vice President of IT Bobbi Brown has
been very pleased with the credit union’s
decision to partner with Fiserv.
• Member support has been dramatically
enhanced by utilizing a single network
for all member services
• Staff cross-training has been simplified
• Support issues have been solved
quickly, and without any need for
third-party intervention
• Fraud prevention via Risk Office has been
extremely effective, and with minimal
inconvenience to credit union members
Fiserv, Inc.
255 Fiserv Drive
Brookfield, WI 53045
800-872-7882
262-879-5322
getsolutions@fiserv.com
www.fiserv.com
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