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Contents<br />
Articles<br />
View from the MD’s Desk 4<br />
Rupert Hogg charts a fundamental process of change within<br />
the Group’s structure and communications systems.<br />
Rethinking the Brand 6<br />
Creating a consistent look and feel for all our businesses.<br />
Project Lily 10<br />
Flowers go East.<br />
The Interaction Factor 11<br />
JF (Colombo) moves Human Resources up the agenda.<br />
Open Sesame! 12<br />
A dramatic new look for 186 Vauxhall Street, Colombo.<br />
Linking the Coffee Chain 14<br />
‘Our purpose is to serve our farmers’: a fresh view of<br />
the Colombian market.<br />
‘A Special Place in the Heart’ 16<br />
Revisiting the High Range, ‘a jewel in the former Finlay crown’.<br />
Pensioners’ Reunion 18<br />
Friends and former colleagues catch up.<br />
<strong>News</strong><br />
Head Office 19<br />
Tea Estates 19<br />
Tea Trading 22<br />
Tea Extracts 23<br />
Beverages 23<br />
Flowers 26<br />
Sri Lanka 27<br />
US 28<br />
Pakistan 29<br />
Announcements<br />
Births & Marriages 30<br />
Deaths inside back cover<br />
Front Cover A fresh new look for <strong>Finlays</strong>, but tea remains a constant.<br />
Inside Front Cover Roses, Flowers' primary crop, sleeved and ready for shipment.<br />
Back Cover Instant identification, from London to Nanjing: a soluble tea product sports<br />
our new logo.<br />
3
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