suzo-happ group

260 terms & conditions
TERMS & CONDITIONS
Order Acceptance:
All orders are subject to approval at our headquarters in Elk Grove, Illinois. Order by
phone, fax, and mail or via our web site at www.suzohapp.com
Payment Terms:
Our terms are C.O.D., Visa, MasterCard, American Express or Net 30 days with
approved credit.
When sending money in advance of shipping, please include payment for shipping
charges and your state sales tax, applicable in AL, AZ, CA, CO, FL, GA, IA, IL, IN, KS,
KY, LA, MD, MI, MN, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, SC, SD, TN, TX,
VA, WA, WI.
All Prices are F.O.B. our dock unless otherwise specified.
Wire Transfer Information:
Contact our Accounts Receivable department at 888-289-4277.
Return Policy:
All returns must be authorized by the Suzo-Happ Customer Service Department -
call, e-mail, write, or fax for an authorization to return product (RMA).
All claims for shortage, damage, etc. must be made within ten business days from
receipt.
Returns without a visible RMA number on the label will not be accepted, or subject
to a $10.00 handling / processing fee.
All returns are subject to a 25% restocking fee.
Return authorizations expire 30 days from the date issued.
Any product can be returned for inspection, however, credits are typically issued for
goods purchased within 30 Days and returned in “like new” condition or
manufacturer warranty repairs within 90 Days from date of sale.
Product received that does not meet the proper criteria for credit will be returned
back to the customer. A Customer Service Representative will call the customer to
discuss product return options. All shipping costs are the responsibility of the
customer.
IMPORTANT: Certain product purchased from Suzo-Happ is identifiable with a Serial
Number. This number is used for product warranty and specific identification
purposes. If the product being returned has a serial number it must be provided to
the Customer Service Representative when requesting the RMA.
Damaged Shipments And Shortages:
All claims for shortage, damage, etc. must be made within ten business days.
Prices:
Prices are not listed in our catalog. Current prices can be found on our web site at
www.suzohapp.com or consult your Suzo-Happ sales representative.
Typographical Errors:
Suzo-Happ Group reserves the right to correct typographical errors, including errors
on our website, and in our catalogs or other materials. If a product is listed with an
incorrect information due to typographical error, Suzo-Happ Group has the right to
refuse or cancel any orders placed based upon the incorrect information.
Suzo-Happ Products:
Suzo-Happ reserves the right to improve our products without prior notice.
Copyright Notice:
All logos and trade names within our catalogs and on our web site are respective
trademarks of their corporations.
Patents, Trademarks And Copyrights
Suzo-Happ products are protected by United States and Foreign Patents (granted
and pending). Suzo-Happ maintains an aggressive policy against infringement of
patents, copyrights or trademarks.
Unavoidable Delays and Acts of God:
We make every effort to ensure your order is shipped complete and on-time.
Delivery time can be affected by circumstances beyond our control, such as a raw
material shortage or a dock strike. Some of our suppliers close down for 2 or 4
weeks in the summer. We make every effort to maintain adequate inventories in our
distribution centers to allow for the unexpected. However, shortages of raw
materials or surges in demand may deplete our stock. In such cases, we will
continue to give you the best possible service. We cannot be liable for delays
resulting from Acts of God or any other circumstances beyond our control.
Privacy Policy:
Your privacy as a Suzo-Happ customer is important to us. You can view our on-line
privacy policy by going on our web site at www.suzohapp.com
Minimum Order Policy:
Orders placed via Phone, Fax, Email or in person with a Sales Representative
Customer with the following sales
Order Minimum
in the last 13 months*
less than $2,500.00 $100.00
$2,500.00 - $4,999.00 $75.00
$5,000.00 + $50.00
Orders placed via the Suzo-Happ Website
Customer with the following sales
Order Minimum
in the last 13 months*
$0 + $25.00
* The 13 months are based on a rolling 13 months of sales history.
Custom Pushbutton Legends:
Minimum Order Policy:
There is a minimum order of 100 pieces per legend.
Artwork Charges:
$35.00 Artwork Fee for 1st Legend – Single Color
$30.00 Artwork Fee for 2nd Legend – Single Color
$65.00 Artwork Fee for Each Multi-color Legend
Limited Warranty
Suzo-Happ warrants that the product will be free from defects in material and workmanship for a
period of ninety (90) days from the date of delivery of the product subject to the following conditions:
(i) the limited warranty does not cover any defect in the product arising from any drawing, design or
specification supplied by the customer, (ii) the limited warranty does not cover any defect arising from
normal wear and tear, willful damage, negligence, abnormal working conditions, failure to follow
Suzo-Happ’s instructions (whether oral or in writing), misuse, alteration or maintenance, service or
repair of the product without Suzo-Happ’s approval, (iii) the limited warranty does not cover parts,
materials or equipment not manufactured by Suzo-Happ, in which case, the customer shall only be
entitled to the benefit of any warranty or guarantee given by the manufacturer of such part, material
or equipment to Suzo-Happ, (iv) the limited warranty is only available to the first purchaser of the
product and (v) the customer must have paid the price for the product by the due date set forth in the
order. Suzo-Happ shall determine, in its sole and absolute discretion, whether any defect, damage or
other problem is subject to the limited warranty set forth in the first sentence of this paragraph.
In the event any defect, damage or other problem is subject to the limited warranty set forth in the
first sentence of this paragraph, Suzo-Happ shall (a) determine, in its sole and absolute discretion,
whether Suzo-Happ shall repair or replace the product or refund the customer for the price of the
product and (b) fully reimburse the customer for all reasonable and documented shipping charges and
expenses incurred by the customer to ship the product for warranty services.
EXCEPT AS SET FORTH HEREIN, SUZO-HAPP HAS NOT MADE AND DOES NOT MAKE ANY
REPRESENTATION OR WARRANTY OF ANY NATURE WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE AND ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY OTHER PERSON TO THE
CONTRARY ARE NULL AND VOID.
UNLESS OTHERWISE PROVIDED BY APPLICABLE LAW, SUZO-HAPP’S LIABILITY AND OBLIGATION, IF
ANY, FOR ANY DEFECTIVE PRODUCT SHALL BE LIMITED TO REPAIR AND REPLACEMENT OF THE
PRODUCT OR A REFUND FOR THE PRICE OF THE PRODUCT, AT SUZO-HAPP’S OPTION, AND
SUZO-HAPP SHALL NOT BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL OR OTHERWISE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR
INCONVENIENCE OR LOSS OF USE, REVENUE, PROFITS OR SALES) BECAUSE OF PRODUCT DEFECTS,
OR ANY DUTY TO DEFEND, BY REASON OF ANY DEFECTS IN THE PRODUCTS.
Handling Fee:
All orders will be charged a $5.75 handling fee plus appropriate shipping charges
and necessary taxes.
Terms & Conditions are subject to change.
Call 888-289-4277 to Order 2010/2011