Welcome to M6 Toll - Macquarie Bank

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92 Why Survey The Need is to Know your Customers This Allows MEL to:- • Price accordingly: What will they pay for the Service • Educate then to engender repeat Usage • Educate method of Payment • Drive down costs • Further Process Automation • Improve overall returns Operating the M6 Toll
93 Findings External Survey MEL in conjunction with DFT • Journeys on M6T are long distance, especially non-TAG, average approx. 250 kms • TAG journeys shorter: higher %age of commuters (32% vs 10% non TAG) • Reasons for using M6T mainly saving time, reliability, less stressful, avoiding M6 roadworks, and less HGV (10% were using it by mistake!) • TAG users are more frequent users than non-TAG: approx. 15% of non-TAG use M6T daily or several times a week, for TAG users figure is nearly 40% • Customer loyalty: most (75% non-TAG, 86% TAG) of M6T users choose M6T most of the time Operating the M6 Toll Source: Faber Maunsell Utilisation Study Results
Page 1 and 2:
1 Welcome to M6 Toll Operating the
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3 MIG Portfolio - Asset Split by Va
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5 MEL Staff Organisation CEO Financ
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7 Key Facts Since Opening Timeline
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9 Revenue Maximisation Facts • Th
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11 UK • Two Main Arterial Routes
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13 Regional Influence • The impor
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15 Housing Market Surge • Lichfie
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17 Property Development Expansion C
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19 Employment Growth : Distribution
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21 Driving the Nation More Traffic
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23 Transportation Policy UK Cost of
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25 Top Road Building Projects since
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27 UK 2008 Expressway Abandoned Wid
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29 ATM - Birmingham Box Rollout Bir
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31 ATM - Birmingham Box Rollout by
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33 Classification: Class 2 Day 06:0
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35 O & M Strategy Control Outputs M
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37 M6 Toll Traffic 2005 Off Slips 1
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39 M6 Toll Traffic 2007 Off Slips 1
Page 41 and 42: 41 Daily Gross Toll Revenue 250,000
Page 43 and 44: 43 Operating EBITDA 90% 89% 88% 87%
Page 45 and 46: 45 Financial Performance 6 Mths Jun
Page 47 and 48: 47 Monitoring Traffic Screenlines A
Page 49 and 50: 49 Price revisions Increase 50% 17%
Page 51 and 52: 51 ETC in UK - potential interopera
Page 53 and 54: Jan-08 Jul-07 53 60.00% 50.00% 40.0
Page 55 and 56: 55 Hauliers - Current Industry Tren
Page 57 and 58: 2% 5% 7% 57 HGV Operating Costs Ann
Page 59 and 60: 59 Trucking Industry - Business Con
Page 61 and 62: 61 Tolling the M6 Toll 70 staff 6 T
Page 63 and 64: 63 Tolling Collection: Manual • C
Page 65 and 66: 65 Revenue Generation Tolling Colle
Page 67 and 68: 67 MOTORWAY OPERATIONS Operating th
Page 69 and 70: 69 Facilities and Equipment • mot
Page 71 and 72: 71 Routine Maintenance • traffic
Page 73 and 74: 73 SYSTEMS Operating the M6 Toll Co
Page 75 and 76: 75 Motorway Communications Equipmen
Page 77 and 78: 77 Department Goals • To minimise
Page 79 and 80: 79 Where to next…… • Continue
Page 81 and 82: 81 M54 Capital Works A Link Options
Page 83 and 84: 83 Encouraging customers to use aut
Page 85 and 86: 85 HA Travel Time Variable Message
Page 87 and 88: 87 Apart From The Motorway Service
Page 89 and 90: 89 MSA Rental Income 2.5 £m 2.0 1.
Page 91: 91 Marketing & PR Activity 2007/200
Page 95 and 96: 95 DfT M6 Toll Utilisation Study -
Page 97 and 98: M-F Sa-Su I used in by mistake (in
Page 99 and 100: 99 Road Users M6 Toll Road Study -
Page 101 and 102: 101 Mystery Shopping Survey 2008 -
Page 103 and 104: 103 Credit/Debit Card Customer Anal
Page 105 and 106: 105 M6 Toll USPs 100% 90% 80% 77.96
Page 107: 107 Branding! Operating the M6 Toll
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Welcome to M6 Toll - Macquarie Bank

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