calgary transit safety, security and cleanliness survey

Calgary Transit
Safety, Security and Cleanliness Survey 2009
While the ratings presented above suggest that most customers feel safe using
Transit services, no matter the time of day, a third of respondents (33%) stated
that they had avoided traveling on Calgary Transit at night because of personal
safety concerns (Figure 2.3). It should be noted that the question asked
respondents if they had 'ever' avoided using Calgary Transit at night. Also, many
of the respondents who indicated that they had avoided using Calgary Transit at
night agreed that they feel safe using buses and CTrains after 6:00 pm; although
more so for buses than for CTrains and at non-downtown than downtown
shelters or stations (see Appendix C).
Figure 2.3: Ever Avoided Using Calgary Transit at Night
(n=500)
100%
80%
65%
60%
40%
33%
20%
0%
2%
Yes No Don't know
Female respondents were significantly more likely than male respondents to
have avoided using Calgary Transit at night (see Appendix C).
2.2 Perceived Safety and Security at Park and Ride Lots
Approximately one out of five respondents (19%) indicated that they had used
Park and Ride facilities and most of these (94%) used LRT Park and Ride Lots
(11% used BRT Park and Ride Lots).
Based on the data presented in Figure 2.4, a significant majority of respondents
agreed that they felt safe walking to and from their vehicles (90%) and secure
parking their vehicles (83%) in a Park and Ride Lot.
HarGroup Management Consultants, Inc. - 8 -