calgary transit safety, security and cleanliness survey

Calgary Transit
Safety, Security and Cleanliness Survey 2009
Satisfaction with Safety and Security Measures
Respondents were asked specifically about the presence of safety and security
measures utilized by Calgary Transit and most stated that they were satisfied
with these measures. Figure 2.15 shows that respondents were most satisfied
with the presence of Calgary Transit personnel (84% very satisfied/satisfied),
followed by HELP intercoms (86%), security surveillance (80%) and Transit
Peace Officers (77%). Actually, all of these data are significantly higher than
those observed in 2009.
Figure 2.15: Satisfaction with Presence of Safety and Security Measures
Calgary Transit
Personnel
2010 (n=480)
24%
21%
62%
61%
11%
12%
3%
5% 2%
HELP Intercoms
2009 (n=441)
27%
18%
58%
59%
17%
11%
3%
7% 1%
Security Surveillance
2010 (n=480)
21%
13%
60%
59%
11%
19%
6%
6%
2%
1%
20%
Transit Peace Officers 2009 (n=437) 15%
51%
57%
18%
11%
9%
12%
2%
4%
0% 20% 40% 60% 80% 100%
Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied
2.6 Campaign Awareness
Calgary Transit implements public awareness campaigns on its CTrain system to
foster knowledge and interest in safety and security measures that can be
employed by Transit customers. Over the past year, the campaign was titled
"Bait Car" and was geared towards catching car thieves who attempted to steal
parked vehicles from Park and Ride lots. In 2009, the campaign was called
Transit Watch, and it encouraged riders to report suspicious activities and
behaviours. The 2008 campaign was called “On-Board Together - Calgary
Transit and You” and focused on safety features available to Calgary Transit
customers such as HELP intercoms, video surveillance cameras, additional
Peace Officers and supervisory staff. In an effort to assess campaign reach and
effectiveness, respondents were asked questions about awareness and overall
usefulness of the campaigns. Even though the concepts of each campaign were
different, data is presented for all three years.
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