calgary transit safety, security and cleanliness survey

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Calgary Transit Safety, Security and Cleanliness Survey 2009 Experiences when Concerned about Personal Safety and Security Those respondents who indicated that they were concerned for their own safety or security (33% in Table 2.2) were asked specific questions about their experiences. For instance, these respondents were asked to rate the extent of their concern with the incident they themselves had encountered. Figure 2.7 shows that approximately half (50%) of respondents gave a rating of 6 to 10 on a scale of 1 being mildly concerned and 10 being fearing for your life, which is only a slightly higher than the portion of respondents who gave similar ratings in 2009. However, the average rating offered by respondents was 5.8 for 2010 and 5.4 for 2009. 30% 20% 10% 0% 6% 0% Figure 2.7: Extent of Concern for Incident Experienced 4% 2% 10% 7% 18% 12% 16% 27% 16% 13% 13% 12% 15% 13% 6% 3% 3% 3% 1 2 3 4 5 6 7 8 9 10 Mildly Concerned Fearing for your life 6 to 10 Mean 2010 - 47% 5.8 . 2009 - 50% 5.4 . 2009 (n=67) 2010 (n=68) When asked about the causes of concern, the main responses given to the 2010 survey were concerns about being assaulted (21%); concerns about people being under the influence of alcohol or drugs (14%), engaging in aggressive behaviour (13%) or being harassed (13%), which are consistent with the results of the 2009 survey (Table 2.3). HarGroup Management Consultants, Inc. - 11 -
Calgary Transit Safety, Security and Cleanliness Survey 2009 Table 2.3: Cause of Concern % of Responses Cause 2009 (n=67) 2010 (n=68) Concern about being physically assaulted or actually being physically assaulted 18 21 People under influence (alcohol/drugs) 17 14 Aggressive behaviour (swearing/fighting) 16 13 Being harassed 13 13 Youth hanging around 11 10 People hanging around 13 9 Strange behaviour 2 7 Sell of drugs 3 3 Bus driver driving erratically 1 2 Altercation with bus driver - 2 Vandalism that has already taken place 1 1 Vandalism that was occurring in my presence - 1 Theft - 1 General ill feeling of safety - 1 LRT /bus station/parking lot was too dark 1 - Travelling Alone 2 - Multiple response (92) (90) As a form of comparison, crimes that concern customers within the community as a whole tend to be related more to vandalism and robbery than some type of threat to the person such as physical assault or verbal harassment (see Appendix C). Again, the results of the 2010 survey are similar to those found in 2009. For the most part, the incidents occurred between 6:01 pm and 11:00 pm (49%), typically while riding on a CTrain (38%) or waiting at a CTrain station (34%). Many of these observations replicate those found in the 2009 survey. A small proportion of these respondents reported the concern and if they did, it was typically to the Calgary Transit service centre. Some of these respondents noticed a change, correction or initiative to address the nature of their concern (Table 2.4). Once again, the findings of 2010 are similar to those found in the 2009 survey. HarGroup Management Consultants, Inc. - 12 -
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