Improving the Assessment and Triage of Patients with Mental Illness ...

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Appendix H Kotter’s eight step change model 1 2 • Establishing a sense of urgency • Creating a guiding coalition 3 4 5 • Developing a vision and startegy • Communicating the change vision • Empowering broad- based action 6 7 8 • Generating short- term wins • Consolidating gains and producing more change • Anchoring new approaches in the culture Adapted from: Kotter, J. (1996). Leading Change. Boston: Harvard Business School Press. 60
Appendix I Change Management Project Pre-Implementation Questionnaire How long have you worked in the Emergency Department 1-5 years 5-10 years >10 years What position do you hold in the Emergency Department CNM Clinical Facilitator Staff Nurse Have you had any formal education in mental health Yes No If yes: Postgraduate Qualification Primary Degree How would you describe your levels of confidence in triaging patients with a mental illness Low Moderate High Thank you for your time in responding to this questionnaire. 61
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Royal College of Surgeons in Irelan
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Improving the Assessment and Triage
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Abstract Since the amalgamation of
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Table of Contents Abstract Acknowle
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Chapter 1 Introduction 1.1 Introduc
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However there are a large number of
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Chapter 2 The Literature Review 2.1
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with mental health issues, who pres
Page 17 and 18: Australia. The data was collected b
Page 19 and 20: Following implementation of the Nat
Page 21 and 22: Consequently the subsequent chapter
Page 23 and 24: must analyse their surroundings and
Page 25 and 26: After consideration of the aforemen
Page 27 and 28: questioning the patient about their
Page 29 and 30: The benefits of successful implemen
Page 31 and 32: Establishing trust was significant
Page 33 and 34: Group One: Nursing documentation- C
Page 35 and 36: Developing the implementation plan.
Page 37 and 38: Communication As discussed in relat
Page 39 and 40: Nevertheless as a change agent and
Page 41 and 42: crucial. The change agent or change
Page 43 and 44: The observational audit carried out
Page 45 and 46: Limitations arise as the project wa
Page 47 and 48: 5.5 Conclusion Improving the triage
Page 49 and 50: Cartwright, T., Baldwin, D. (2007)
Page 51 and 52: Happell, B., Summers, M., Pinikahan
Page 53 and 54: McAuliffe, E., Van Vaerenbergh, C.
Page 55 and 56: National Institute for Clinical Exc
Page 57 and 58: Wand, T. (2004) Mental Health Liais
Page 59 and 60: Appendices Appendix A Mental Illnes
Page 61 and 62: Appendix A Mental Illness Nursing A
Page 63 and 64: Appendix C Recommendations in World
Page 65 and 66: Appendix E Manchester Triage Algori
Page 67: Appendix G Health Service Executive
Page 71 and 72: Appendix K Mental Illness Triage To
Page 73 and 74: Appendix M Force Field Analysis Dri
Page 75 and 76: Appendix O Questionnaire results re
Page 77: Appendix Q 16 Triage Category alloc
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