<strong>THE</strong> BUYING AGENT Penny Mosgrove QUINTESSENTIALLY ESTATES We are running late. The CEO of Quintessentially Estates (QE) is waiting for us in the bar of Belgravia's Halkin hotel and Google Maps has unfortunately sent us elsewhere. Despite her incredibly hectic lifestyle – finding properties around the world for the clients of QE – Penny Mosgrove is rather relaxed about our late arrival and instantly apologises in advance for the client telephone calls she will have to take during our meeting. Client service is everything to the Quintessentially brand and no exception is made at their international property company. With six offices globally and more in the pipeline – the next being Los Angeles and Monaco – Penny is ambitiously driving the business forward to create a truly global property search agency. With a passion for property instilled in her as a youngster by her father, through his own property development business, Penny was running an estate agency branch at just 23, and somewhat inevitably was then drawn to the London property market – both as a commercial property agent and as an investor. Originally recruited as a buying agent for QE, she quickly proved her ability to manage the multitude of demands from their global client base and was promptly appointed to head the business. As QE effectively operates as a separate entity from its parent company, it also services the requests of individuals who are not clients of the Quintessentially concierge service although, naturally, the wealthy client base of the latter is a significant and valuable source of business for Penny's agents around the world. A GLOBAL CONCIERGE NETWORK The Quintessentially brand is now synonymous with lifestyle concierge services. With 67 offices around the world, 23 specialist businesses, 35 languages spoken by their employees, an unparalleled network of contacts at their disposal and a client list comprised of the global elite, Quintessentially is the ultimate concierge service – a way for cash-rich, time-poor individuals to manage their lives and experience the unique and the impossible. If it's a table at a fully-booked restaurant, a private jet booking, a dinner for two on an iceberg or a party for two hundred at the pyramids, Quintessentially's team will deliver and it is this ability to assist in every area of their clients' lives which led them to create QE. BARCELONA, IBIZA, NEW YORK AND L.A. Intimately knowledgeable about the London property market, partly as a result of personally owning a property portfolio in the capital, Penny gets very much involved in QE's day to day activities whilst also overseeing and liaising with her global team of property finders. Offering search services for both buying and short or long term rentals, the QE team is asked to look everywhere for everything to satisfy the full spectrum of demands from their clients (Quintessentially concierge offers a range of service levels which means that although all clients are of course successful individuals, some are prosperous professionals whilst others are global entrepreneurs with a huge range of interests). Thus a typical day in the life of a QE employee might involve viewing a £500,000 investment property in London, dashing off to some of London' finest boutiques to fulfil a client's request for their new home and then a conference call with agents in Ibiza to locate an Ultra Prime villa. Bursting with interesting stories (although many details she is not at liberty to divulge), Penny was once contacted in the middle of the night by an entrepreneur who was on his way to Rio de Janeiro to view some properties previously identified by Penny's team. Summoned to join him, she was on a flight to Brazil the following morning to accompany the client on viewings and within days had completed a deal on an Ultra Prime penthouse overlooking Copacabana beach – all to ensure that the client had a suitable base in the country during the FIFA world cup. Other assignments have taken her to Barcelona, Ibiza, New York and L.A. – the last of which is the destination for QE's next phase of expansion. Having opened in Ibiza during 2014 and now with a new office in one of L.A.'s most prestigious locations, QE is riding the wave of global Ultra High Net Worth population growth and looks likely to be a significant force in the property industry 108 Feb 2015
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