Security report 01 - CSC

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CENTER OF EXCELLENCE FOR: Property and Casualty (General) Blythewood, South Carolina Austin,Texas Southfield, Michigan Philadelphia, Pennsylvania Sarasota, Florida Aldershot, UK Contacts: Myra Frailey mfrailey@csc.com John Maitz jmaitz@csc.com CSC’s Property and Casualty (General) Insurance Center of Excellence offers a full array of business and technology solutions designed to support the rapidly changing property and casualty (P&C) insurance industry globally. The Center draws on a unique blend of industry knowledge, business process and IT expertise, intellectual property and robust operational capabilities to craft solutions that deliver breakthrough business results. Over 2,000 industry experts in 12 locations worldwide provide strategy consulting, systems integration, systems conversion and implementation services, a comprehensive portfolio of function-rich software, and business process outsourcing and IT outsourcing solutions. The Center’s spectrum of industry-leading products and services enables clients to modernize business processes while optimizing existing investments in people and technology. The Center’s experts boast an average of over 10 years of experience each, giving the Center unmatched P&C experience in the industry. Products and Services • Insurance Application Software. The Center’s application software works independently as components inside the CSC e4 enterprise architecture and as fully integrated systems to extend, enhance and evolve clients’ legacy systems. The Center’s Indore, India development hub recently achieved Capability Maturity Model (CMM) Level 5, the Software Engineering Institute’s highest rating. • Business Process Outsourcing. With over one million policies under management worldwide, the Center is the P&C and general insurance industry’s largest business process outsourcing provider for administration of new and renewal P&C policies from application through first notice of loss. CSC staff in three processing centers worldwide provides outsourcing support to more than 60 clients across 13 lines of business.The Center also provides IT outsourcing services, enabling increased speed to market and the advantage of proven and shared infrastructure, allowing clients to focus on core competencies. Best practices and continuous improvement are cornerstones in the implementation and support of P&C customers. With over 10 certified Project Manager Professionals and more than 20 Six Sigma Green Belts, the P&C Center continues its investment in project management best practices and Six Sigma improvements. With over 30 years of experience in the P&C and general insurance industry, CSC has unparalleled relationships with a diverse range of clients, including industry leaders, mid-tier and small P&C and general insurers, virtual companies, managing general agents, and self-insureds. These relationships are kept vibrant by active client communities and user groups, plus an advisory council that provides input to the Center on strategy and allocation of investments, reviews upcoming releases, identifies customer issues and defines enhancements to CSC’s application software. These strong customer relationships keep the Center at the forefront of software development and service delivery. Center Labs Through the Center’s three labs, customers and CSC can test, evaluate and identify improvements for current solutions. • Customer Test Lab. All current products are available for customers or prospects to access and test-drive.Want to get your users in front of the system to see how it works? Access can be from a CSC office or the customer’s location. • Performance Test Lab. From running a one million policy test to evaluating how to reduce screen response time, CSC team members and customers set up and simulate real-world scenarios to see what could happen before the scenario impacts production systems. • Usability Lab. Customers can use the P&C usability lab to test and monitor user reactions to the design and deployment of their P&C systems and resolve possible issues before they reach the field. The P&C customer community is an active force in guiding the direction of CSC’s P&C solutions. In 2004, the Center’s customers invested over 3,000 days participating in user groups, advisory councils and related activities. 12
CENTER OF EXCELLENCE FOR: Secure Telecommunications CSC’s Secure Telecommunications Center of Excellence designs, develops, integrates, tests and evaluates both secure and non-secure state-of-the-art telecommunications networks, applications and devices. The more than 200 TS/SCI-cleared engineers and telecommunications specialists at the Center have extensive experience in the design, development and evaluation of telecommunications systems for the U.S. intelligence and defense communities. Services provided by the Center include: • Comprehensive engineering of communications systems, including local area networks (LANs) and wide area networks (WANs) • Communications control center automation, with emphasis on the integration and enhancement of commercial off-the-shelf (COTS) network management and configuration management systems in standardsbased multimedia environments • Communications software engineering, including development of customized and standards-based communications modules and sub-systems, and their integration, to support enterprise-wide communications upgrades, corporate reengineering efforts and major system conversions to the distributed client-server model • COTS hardware and software evaluations • Independent verification and validation of communications hardware and software • Systems engineering, systems integration management, security engineering and technical support • System deployment, training, long-term logistics support and depot maintenance (e.g., bar code scanners) • Integration of new technologies into existing infrastructure Benefits from leveraging the Center include increased: • End user and customer satisfaction and confidence • Completeness of network design prior to installation • Use of standardized and verified equipment configurations • Availability of baseline performance metrics • Vendor responsiveness • Focus on testing tailored-to-customer requirements • Efficiency and effectiveness in utilization of test resources Hanover, Maryland Contact: Bob Murray rvmurray@csc.com Resources The Center’s engineers have expertise in a wide range of areas including: ATM, SONET, DWDM, ISDN, 10/100/1000 Mb Ethernet and encryption. Center engineers possess a thorough understanding of TCP, UDP, SMTP, SNMP and related IP protocols. Center engineers also have expertise in continuity of operations, mission assurance and distributive architectures to enhance survivability in support of U.S. Homeland Security initiatives. The Center maintains lab facilities for testing and evaluating voice and data telecommunications equipment, software and solutions. The Interface and Integration Test Lab evaluates and demonstrates both LAN and WAN technologies. The lab can be reconfigured to match specific customer needs as well as demonstrate generic capabilities. It can model a variety of government and commercial networks. A separate, unclassified portion of the lab is set up to examine new vendor products and integrate them into existing infrastructures. The lab is also ideal for demonstrating and evaluating new infrastructures and testing them prior to fielding. Vendors frequently offer to provide their newest products for integration into the lab, enabling customers to see early on how those products can support new and evolving architectures. 13
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