03.03.2015 Views

Training Manual for Preventive Malaria - Ministry of Health

Training Manual for Preventive Malaria - Ministry of Health

Training Manual for Preventive Malaria - Ministry of Health

SHOW MORE
SHOW LESS

You also want an ePaper? Increase the reach of your titles

YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.

UNIT 2B<br />

COMMUNICATION AND COUNSELLING<br />

This unit describes communication and counselling in focused antenatal care. Poor<br />

communication is the root <strong>of</strong> a large number <strong>of</strong> organisational problems. Effective<br />

communication is an essential component <strong>of</strong> organizational success whether it is at the<br />

interpersonal; inter group, intragroup, organizational, or external levels.<br />

LEARNING OBJECTIVES<br />

After completing this unit, learners will be able to:<br />

1. Describe the basic principles <strong>of</strong> communication.<br />

2. Explain how to develop communication skills.<br />

3. Describe the essential elements <strong>of</strong> a birth plan that includes complication readiness.<br />

4. List the important topics necessary <strong>for</strong> promoting health in the pregnant woman<br />

TEACHING / LEARNING METHODS:<br />

Lecturette<br />

Group Discussion<br />

Case Study<br />

Role-play<br />

Exercises<br />

INTRODUCTION<br />

Clients are more likely to utilise healthcare services where they are treated with respect and<br />

dignity. The antenatal visit is a time when clients and providers share very personal<br />

in<strong>for</strong>mation and provide very important in<strong>for</strong>mation respectively. The visit also gives an<br />

opportunity to establish good client-provider relationship. Communication is particularly<br />

important in assisting the client to develop a birth preparedness and complication readiness plan<br />

as well as providing health education to the client.<br />

2B.1: BASIC INTERPERSONAL SKILLS FOR EFFECTIVE COMMUNICATION<br />

The process <strong>of</strong> transmitting in<strong>for</strong>mation from an individual (or group) to another is a very<br />

complex process with many sources <strong>of</strong> error.<br />

Basic principles <strong>of</strong> communication<br />

• Use open ended and close ended questions appropriately<br />

• Use eye contact and encourage gestures<br />

• Focus on the situation, issue, behaviour and not the person<br />

• Maintain the self-confidence and self-esteem <strong>of</strong> others<br />

• Maintain constructive relationships with your clients<br />

• Use active listening techniques such as stating your understanding <strong>of</strong> what you are<br />

hearing<br />

• Make sure you summarize<br />

• Lead by example<br />

21

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!