annual report 2010 â2011 - Multicultural Development Association
annual report 2010 â2011 - Multicultural Development Association
annual report 2010 â2011 - Multicultural Development Association
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2<br />
Settlement Services<br />
2 SETTLEMENT AND CLIENT SERVICES<br />
MDA provides refugee settlement casework for many humanitarian entrants and refugees<br />
settling in Queensland from the time of arrival up to five years residency.<br />
Settlement casework is a process of enabling newly arrived people from a refugee or migrant<br />
background to effectively establish their life in a new country. MDA achieves this through<br />
assisting its clients to develop relevant knowledge, skills and understanding to live meaningfully<br />
and productively.<br />
Caseworkers respect that the migration and settlement process is a unique experience for<br />
each person and endeavour to support their clients with their settlement journey.<br />
Our highly qualified and culturally competent caseworkers operate within a strong human<br />
services framework, and also provide a pragmatic and resourceful approach to resolving<br />
issues for clients.<br />
In <strong>2010</strong> – 2011, there has been increasing complexity of client-related needs caused by long<br />
periods of detention.<br />
6 MULTICULTURAL DEVELOPMENT ASSOCIATION | ANNUAL REPORT | <strong>2010</strong> – 2011 MULTICULTURAL DEVELOPMENT ASSOCIATION | ANNUAL REPORT | <strong>2010</strong> – 2011<br />
7
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