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Wintec Annual Report 2009

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FINANCIAL PERFORMANCE<br />

<strong>2009</strong> STATEMENT OF SERVICE PERFORMANCE (CONT)<br />

WINTEC’S INVESTMENT PLAN KPIs<br />

KPI TARGET OUTCOME COMMENT<br />

CUSTOMERS AND STAKEHOLDERS<br />

International<br />

International course completion rate 80.0% 85.4% Achieved.<br />

1st-year International attrition rate 32.0% 23.3%<br />

Achieved. Performance improved by 8.3%<br />

on 2008 levels.<br />

International student satisfaction rate 72.5% 90.9%<br />

Achieved. New measurement scale introduced<br />

in <strong>2009</strong>.<br />

School leaver's market<br />

% of region's school leavers from preceding year<br />

attending <strong>Wintec</strong> in preceding or current year<br />

12.0% 15.6% Achieved.<br />

Outlying region market<br />

% of region's outlying school leavers from previous<br />

year attending <strong>Wintec</strong> in preceding or current year<br />

10.0% 11.7% Achieved.<br />

Number and % of total enrolments originating from<br />

Due to data constraint issues, this indicator was<br />

Target to be set<br />

within region, outside of core region<br />

not implemented.<br />

Stakeholder satisfaction<br />

Graduate satisfaction 80.0% 79.3% Performance improved by 0.2% on 2008 levels.<br />

ITO satisfaction Target to be set 77.6% New measurement scale introduced in <strong>2009</strong>.<br />

Employer and industry satisfaction Target to be set 89.1% New measurement scale introduced in <strong>2009</strong>.<br />

Employer Partnership Group (EPG) satisfaction Target to be set 93.9% New measurement scale introduced in <strong>2009</strong>.<br />

PEOPLE<br />

% staff above TTH (or workload) target Target to be set<br />

Development of the benchmarking tool for the sector<br />

has meant that workload efficiency is being monitored<br />

using a different methodology. As a result this<br />

indicator has not been implemented.<br />

Total staff expenditure as % of total expenditure 54.8% 54.44% Achieved.<br />

FINANCE<br />

International fees revenue ($M) 4.8 6.72 Achieved. Reflects increased student volumes.<br />

Domestic fees revenue ($M) 14.0 14.32 Achieved. Reflects increased student volumes.<br />

ITO revenue ($M) 3.5 3.42<br />

Commercial and other related revenue ($M) 4.3 5.4<br />

Debt/Equity 3.2% 2.97%<br />

Lower volumes were experienced in <strong>2009</strong> reflecting<br />

decreases in industry training nationally.<br />

Achieved. Reflects improved performance of <strong>Wintec</strong>’s<br />

commercialisation activities.<br />

A combination of lower debt and asset revaluations<br />

impacted upon equity.<br />

84 _ <strong>Wintec</strong> <strong>Annual</strong> <strong>Report</strong> <strong>2009</strong>

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