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A Medical Home Improves Patient Care - Emanuel Medical Center

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Heart<br />

Beat<br />

SPRING 2009<br />

S P R I N G<br />

April 2009<br />

Don’t Be Surprised When<br />

a VP Stops By<br />

When Ceres resident Barbariae Boyete<br />

was admitted to <strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong><br />

recently with chest pain, she thought the<br />

nice woman named Connie who visited<br />

her was just another member of <strong>Emanuel</strong>’s<br />

friendly staff.<br />

“She came into my room and introduced<br />

herself and asked me how I was feeling<br />

and if there was anything she could do,”<br />

Boyete said. “Like all the staff, she was<br />

really nice and very personable.”<br />

It wasn’t until later, when she read the<br />

business card Connie left, that Boyete<br />

realized the pleasant woman who visited<br />

her was the hospital’s Vice President of<br />

<strong>Patient</strong> <strong>Care</strong> Services, Connie Fairchilds.<br />

“When I looked at the card, I thought,<br />

‘Wow! I must really be great!’” Boyete<br />

said. “It was nice they sent a VP; I really<br />

felt honored.”<br />

Had Boyete been admitted during a<br />

different week, she might have been visited<br />

by a different hospital vice president – the<br />

head of Human Resources or <strong>Emanuel</strong>’s<br />

attorney, perhaps – or even by President<br />

and CEO John Sigsbury himself.<br />

(Continued on page 8)<br />

A <strong>Medical</strong> <strong>Home</strong> <strong>Improves</strong><br />

<strong>Patient</strong> <strong>Care</strong><br />

Family Doctors are the Key<br />

In The Wizard<br />

of Oz, Dorothy<br />

learned that<br />

there’s no place<br />

like home.<br />

Now new<br />

studies are<br />

showing that,<br />

in health care<br />

at least,<br />

Dorothy was<br />

right. Researchers<br />

are finding that<br />

doctors who<br />

provide their<br />

patients a<br />

“medical home” deliver better health<br />

outcomes for their patients – and at a<br />

cheaper cost.<br />

Dr. Edmond Ghahramani and Dr. David Canton confer<br />

with a patient at the <strong>Emanuel</strong> Physician <strong>Center</strong>.<br />

“The key aspect of a medical home is that<br />

the patient’s primary care physician works<br />

with the patient to coordinate all of their<br />

care,” explained Dr. David Canton, the<br />

<strong>Medical</strong> Director of the <strong>Emanuel</strong> Physician<br />

<strong>Center</strong>. “They make sure the patient gets<br />

all the appropriate screenings, and<br />

coordinates all their treatment. So if<br />

someone is seeing an endocrinologist, an<br />

oncologist and<br />

a pulmonologist,<br />

all those records<br />

come back to<br />

one source.”<br />

Then, and most<br />

importantly, the<br />

primary care<br />

physician doesn’t<br />

just store the<br />

records, he or<br />

she reviews them<br />

to make sure the<br />

whole system<br />

is on the same<br />

page and<br />

working in concert to help and heal<br />

the patient.<br />

“<strong>Patient</strong>s do better when their primary<br />

care physician provides a medical home<br />

and works with them to coordinate care,”<br />

Canton said.<br />

What does this mean for patients<br />

in Turlock?<br />

First, the year-and-a-half-old <strong>Emanuel</strong><br />

Physician <strong>Center</strong> embraces the medical<br />

(Continued on page 4)<br />

1


SPRING 2009<br />

Dear Friends,<br />

Spring in Turlock is a special time. The<br />

winter fog is finally gone and the summer<br />

heat is still somewhere down the road.<br />

Orchards bloom in a riot of color. Days<br />

last longer and the grass grows greener.<br />

It’s a fresh time, a season of rebirth<br />

and renewal.<br />

So the spring issue of HeartBeat seems<br />

like an appropriate time to share with you<br />

some of the seeds we’re planting here at<br />

<strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong> – programs to<br />

make this great hospital even better.<br />

My favorite is something we call<br />

Administrative Welcome Visits, and as<br />

you’ll see in the story, what that means is<br />

that one member of <strong>Emanuel</strong>’s executive<br />

leadership team – myself or one of our<br />

Vice Presidents – visits just about every new<br />

patient admitted to <strong>Emanuel</strong>. I know it can<br />

be a bit of a surprise when a guy walks<br />

into your room and says he’s the president<br />

of the hospital, so let me apologize now to<br />

anyone I have startled (or will startle in the<br />

future!) These five and 10 minute visits are<br />

a bright spot in all of our days, because<br />

they give us a chance to meet you and get<br />

your feedback on how we’re doing.<br />

And that feedback is very important to us.<br />

As you’ll see in the story about our Service<br />

Excellence Initiative, <strong>Emanuel</strong> is committed<br />

to providing the best patient care and best<br />

customer service you can find anywhere.<br />

We’re examining everything we do, from<br />

top to bottom, to make your experience at<br />

<strong>Emanuel</strong> the very best it can be. As a part<br />

of that effort, we will continue to expand<br />

the number of private rooms we have<br />

available for patients.<br />

Jennifer and I want to take this opportunity<br />

to thank everyone who has helped us take<br />

care of this community for more than 90<br />

years – our exceptional and caring<br />

employees, dedicated Board members,<br />

smiling volunteers, generous community<br />

supporters and everyone else who has<br />

helped <strong>Emanuel</strong> grow and flourish. Our<br />

wonderful donors contributed $2.7<br />

million to <strong>Emanuel</strong> last year alone –<br />

the most ever – and we could not be<br />

more grateful.<br />

From both of us – and everyone here at<br />

<strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong> – thank you<br />

for your continued support. We know<br />

you have health care choices, and we<br />

want <strong>Emanuel</strong> to be your first choice.<br />

John R. Sigsbury, President & CEO<br />

Jennifer C. Larson, Board Chair<br />

BOARD MEMBERS<br />

Jennifer Larson- Chair<br />

Walter de Bruyn- Vice Chair<br />

Art DeRooy- Treasurer<br />

Marlene Stante- Secretary<br />

Joseph Higgins, M.D., PhD. - Chief, <strong>Medical</strong> Staff<br />

Paul Carmichael, M.D. - Vice Chief, <strong>Medical</strong> Staff<br />

Jim Ahlem<br />

David Dwight- President, Covenant Ministries of Benevolence<br />

Bob Field<br />

Wade Fullmer<br />

Jim Pallios<br />

Tom Wilson, M.D.<br />

John R. Sigsbury - President & CEO<br />

2


SPRING 2009<br />

Wow! Donors Made 2008 a Record Year<br />

If you’ve stopped reading the<br />

financial stories in the newspaper<br />

or your favorite magazine because<br />

they’re just getting depressing, don’t<br />

worry – this story is different.<br />

In fact, it’s downright inspiring.<br />

That’s because <strong>Emanuel</strong> <strong>Medical</strong><br />

<strong>Center</strong>’s generous donors and<br />

community supporters are inspiring. In<br />

2008, <strong>Emanuel</strong> supporters donated<br />

$2.7 million to the hospital – an<br />

all-time record and a seven-percent<br />

increase over 2007.<br />

“It’s amazing, it really is,” said Shirley Pok,<br />

<strong>Emanuel</strong>’s Vice President of Development.<br />

“Our donors are a truly special group<br />

of individuals.”<br />

Pok knows that people are extra careful<br />

with their money during tough economic<br />

times, noting that charitable giving was<br />

down nationally in 2008. Not only did<br />

<strong>Emanuel</strong>’s go up, it expanded into new<br />

arenas. In 2008, for instance, three area<br />

people made bequests to <strong>Emanuel</strong> in<br />

their estate plans, including one gift for<br />

$750,000.<br />

Pok believes this trend will continue.<br />

“We also know that if people have<br />

established a relationship with a cause<br />

or an organization, and that organization<br />

has proven to be good stewards of their<br />

money, most people do continue to give,”<br />

she said. “They know the needs still exist<br />

and they are willing to help according to<br />

their abilities.”<br />

Some of the money raised in 2008 has<br />

already been disbursed to support the<br />

hospital’s many services, including:<br />

•$285,000 to support Hospice of<br />

<strong>Emanuel</strong> to provide hospice patients and<br />

their families care and support.<br />

Revenue Sources:<br />

•$100,000 for construction of <strong>Emanuel</strong>’s<br />

Critical <strong>Care</strong> <strong>Center</strong>.<br />

•$3,400 to provide nursing scholarships to<br />

the next generation of care givers.<br />

•$360,000 in unrestricted funds that<br />

pays for programs, new technology and<br />

capital projects.<br />

•$885,000 to establish the <strong>Emanuel</strong><br />

Cancer Endowment.<br />

The <strong>Emanuel</strong> Cancer Endowment was its<br />

own success story in 2008. Through the<br />

hospital’s Legacy Circle annual giving<br />

campaign, volunteers raised more than<br />

$1 million for the endowment last year<br />

alone. That brings the two-year fundraising<br />

total to more than $2 million – half way to<br />

reaching the hospital’s $4 million goal.<br />

Once that goal is reached, the<br />

endowment will generate hundreds of<br />

thousands of dollars every year to support<br />

Funding Disbursed for <strong>Patient</strong> <strong>Care</strong>:<br />

Annual Giving $1,355,421 <strong>Emanuel</strong> Cancer Endowment $885,166<br />

Planned Giving $800,000 General Donations $360,081<br />

Major Giving $348,657 Hospice of <strong>Emanuel</strong> $285,194<br />

Events & Programs $340,598 Emergency Department $100,423<br />

Pledge Allowances ($138,892) Nursing Scholarships $ 3,425<br />

Total Revenue $2,705,784 Total Funding $1,634,288<br />

<strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong> - Office of Development<br />

(Revenue & Expenses)<br />

3,000,000<br />

Revenue<br />

2,500,000<br />

2,000,000<br />

1,500,000<br />

1,000,000<br />

500,000<br />

0<br />

$2,417,232<br />

$742,037<br />

$2,420,059<br />

$850,898<br />

$2,525,076<br />

$818,163<br />

$2,705,784<br />

$801,382<br />

FY06 FY07 FY08 FY09<br />

Expenses<br />

<strong>Emanuel</strong> Regional Cancer Services and<br />

projects like support groups, community<br />

screenings and education efforts, clinical<br />

trials and a cancer library.<br />

“Our primary fundraising goal for 2009<br />

is the <strong>Emanuel</strong> Cancer Endowment,”<br />

Pok said. “And we anticipate reaching<br />

that goal this year and having in place<br />

the entire $4 million. After that, we’ll<br />

be looking at raising money for enhanced<br />

cardio-vascular services and expanding<br />

women’s health services at the Ruby E.<br />

Bergman Women’s <strong>Center</strong>. But for<br />

2009, the focus is on fully funding<br />

the endowment.”<br />

While that may sound ambitious – even<br />

audacious given the current economic<br />

climate – Pok believes the community is<br />

committed enough to do it.<br />

“It is too early to know how deep or how<br />

long the economic downturn will last,”<br />

she said. “These are certainly challenging<br />

times, but it is no time to retreat. <strong>Emanuel</strong><br />

will stay focused on the fundamental value<br />

of building relationships and securing<br />

philanthropy that endures, while<br />

continuing to be exceptional stewards<br />

of our resources.”<br />

In other words, be prepared to be<br />

impressed again by the community’s<br />

generosity and support during 2009!<br />

3


SPRING 2009<br />

A <strong>Medical</strong> <strong>Home</strong> for <strong>Patient</strong>s<br />

and for many established practices<br />

converting old paper records into<br />

electronic records is a huge and<br />

expensive undertaking.”<br />

Key Features of a<br />

“<strong>Medical</strong> <strong>Home</strong>”<br />

(Continued from page 1)<br />

home approach and is bringing new<br />

primary care physicians to Turlock. There<br />

are expansion plans for the <strong>Center</strong>’s current<br />

office behind <strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong>,<br />

and a second location is already being<br />

developed on Monte Vista Avenue.<br />

“After that, we’re looking at opening two<br />

more sites around the community in the<br />

next three to five years,” Canton said.<br />

“Then, within five years, we’re looking at<br />

becoming a multi-specialty group with<br />

obstetrics, pediatrics, family practice,<br />

internal medicine and general surgery.”<br />

Second, the <strong>Emanuel</strong> Physician <strong>Center</strong><br />

has the technology to provide patients<br />

a medical home that many other<br />

practices lack.<br />

“An advantage we have here is a brand<br />

new electronic medical records system,”<br />

Canton explained. “The level of<br />

coordination that goes into a medical<br />

home requires accessible medical records,<br />

4<br />

Dr. Tom Johnson<br />

Most importantly, though, finding a<br />

medical home, either at the <strong>Emanuel</strong><br />

Physician <strong>Center</strong> or another practice,<br />

means patients will do better.<br />

“By developing a medical home, we get<br />

better quality and health outcomes for<br />

our patients and lower overall health care<br />

costs,” Canton said. “It’s a win-win.”<br />

<strong>Emanuel</strong> Physician <strong>Center</strong> is located<br />

at 2121 Colorado Avenue, Suite C,<br />

Turlock. Appointments with Drs. Canton,<br />

Ghahramani and Johnson can be made<br />

at (209) 664-5175.<br />

Dr. Edmond Ghahramani<br />

Personal Physician – <strong>Patient</strong>s have an<br />

ongoing relationship with a personal<br />

physician who provides continuous and<br />

comprehensive care.<br />

Physician-Directed <strong>Medical</strong> Practice<br />

– The patient’s Personal Physician leads<br />

the team at the practice, and the team<br />

collectively takes responsibility for the<br />

patient’s care.<br />

Whole-Person Orientation – The<br />

patient’s personal physician is<br />

responsible for providing for all of<br />

the patient’s health care needs and<br />

arranges for referrals and specialists<br />

as necessary.<br />

<strong>Care</strong> is Coordinated and Integrated –<br />

Across the health care system, including<br />

specialty care, hospitals, home health<br />

care and nursing homes. <strong>Patient</strong> care<br />

information is available and shared so<br />

patients get care when and where they<br />

need it.<br />

Quality and Safety – Personal<br />

physicians and their practices follow<br />

strict guidelines to ensure and<br />

continuously improve quality and safety.<br />

Enhanced Access – Access expands<br />

through open scheduling, expanded<br />

hours and new communication options<br />

between patients, physicians and<br />

practice staff.


SPRING 2009<br />

One of the perks<br />

of my job is that<br />

I am never far<br />

from a good<br />

story about what<br />

<strong>Emanuel</strong> <strong>Medical</strong><br />

<strong>Center</strong> means to<br />

our community.<br />

So much of what I do involves working<br />

with volunteers and donors who look to<br />

<strong>Emanuel</strong> as their community hospital and<br />

their place to make a real difference in the<br />

lives of others. My office is a hub of<br />

activity – a healthy blend of well-planned<br />

order with spurts of fast and furious.<br />

In frequent contact with our supporters, I<br />

often have the opportunity to hear about<br />

their grateful experiences – the reasons<br />

they give to <strong>Emanuel</strong>. For some it is a<br />

patient-care experience, but for many it<br />

is simply a well-informed appreciation for<br />

their community hospital close to home.<br />

And every time, I return to my tasks feeling<br />

blessed by these stories that are powerful<br />

reminders of the importance of our work.<br />

Giving is like that – so satisfying.<br />

Philanthropy is one of the greatest<br />

heritages shared by Americans.<br />

Certainly, there is general recognition that<br />

our economy is troubled and that we are<br />

in an economic environment that is beyond<br />

what most imagined possible. While<br />

things are challenging, a basic truth<br />

remains - people continue to give, to the<br />

best of their ability, even in the most<br />

difficult times. Giving brings the<br />

satisfaction of knowing the gift will count<br />

for something worthy and meaningful.<br />

It is our hope that your 2009 giving will<br />

demonstrate that we are partners in tough<br />

as well as in good times.<br />

Gratefully yours,<br />

Shirley Pok, CFRE<br />

Vice President, Development<br />

Legacy Circle 2008 Corporate Members<br />

<strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong> is grateful for our relationship with civic-minded businesses that distinguish themselves as “Corporate Partners of<br />

<strong>Emanuel</strong>” through their annual Legacy Circle gift. In 2008, these businesses partnered with us through the second year of the three year<br />

campaign to build the <strong>Emanuel</strong> Cancer Endowment. We admire their philanthropic spirit and thank them for supporting our advancements<br />

in care without compromise.<br />

CORNERSTONE<br />

EL PORTAL RADIATION<br />

ONCOLOGY CENTER/M.F.A.<br />

MEDICAL ONCOLOGY<br />

MILESTONE<br />

EMANUEL MEDICAL CENTER<br />

MEDICAL STAFF<br />

GEMPERLE<br />

ENTERPRISES<br />

GEMSTONE<br />

EVERGREEN<br />

LANDSCAPING<br />

5


SPRING 2009<br />

Excellence is Just a Starting Point<br />

Some changes are easy to notice. When<br />

<strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong> dedicates a new<br />

multi-million dollar Emergency Department<br />

or starts providing comprehensive cancer<br />

care, you can see it when you drive by or<br />

read about it in the newspaper.<br />

Some changes are more subtle. For<br />

instance, when you walk onto a patient<br />

floor at <strong>Emanuel</strong> now, it’s what you don’t<br />

hear that’s important. And what you<br />

don’t hear is as many call buttons<br />

summoning nurses.<br />

“Beginning last summer, we’ve had<br />

a team focused on finding ways to<br />

increase the amount of time and the<br />

quality of time our nurses spend at<br />

the bedside with each patient,”<br />

explained Connie Fairchilds,<br />

<strong>Emanuel</strong>’s Vice President of <strong>Patient</strong><br />

<strong>Care</strong> Services. “We instituted<br />

‘hourly rounding,’ where nurses<br />

spend five or ten minutes with every<br />

patient each hour, asking if there is<br />

anything they can do for them. It’s<br />

been great for everyone, and it’s<br />

lowered the number of call lights<br />

which helps reduce the noise on<br />

the floor.”<br />

That change in nursing rounds is<br />

just one of the first concrete<br />

improvements <strong>Emanuel</strong> has seen as<br />

a result of its Service Excellence Initiative<br />

– a comprehensive effort to make a great<br />

organization even better.<br />

<strong>Emanuel</strong> President and CEO John Sigsbury<br />

is passionate about the initiative.<br />

“<strong>Emanuel</strong> has always been known for<br />

having a very caring staff,” he said. “We<br />

know our staff has great talent and great<br />

compassion, and we prided ourselves that<br />

we had that very important aspect of care<br />

covered. But when we looked at customer<br />

6<br />

satisfaction surveys, the numbers weren’t<br />

much different than anyone else’s and we<br />

felt as an organization that we can do<br />

better than that.<br />

“We had the will and we had the<br />

capability. We needed to add<br />

the training.”<br />

So last summer, <strong>Emanuel</strong> began working<br />

with a Canadian company that has<br />

developed a very successful three-year<br />

program that provides training and a<br />

framework for continual improvement.<br />

Nurse Denal Nieto, RN, checks in with Ruben Hernandez on her<br />

hourly rounds.<br />

And the first people to get trained were<br />

Sigsbury and other senior administrators.<br />

“As senior leadership, we have to walk the<br />

walk,” Sigsbury said. “And we are.”<br />

That’s not even a cliché. Sigsbury and all<br />

the <strong>Emanuel</strong> vice presidents are literally<br />

walking rounds – visiting new patients<br />

admitted to the hospital. (See the story<br />

on page 1.)<br />

Middle managers were trained next,<br />

then about 100 of <strong>Emanuel</strong>’s best<br />

employees were selected as trainers to<br />

train the rest of the staff. In each of the<br />

next two years, 100 new employee<br />

trainers will be chosen.<br />

“It’s been fun watching our first 100<br />

trainers,” Fairchilds said. “A lot of them had<br />

never been in front of a classroom before<br />

and we’re really seeing people blossom.”<br />

In addition to the new training and<br />

leadership opportunities, the hospital has<br />

created 12 teams focused on different<br />

aspects of <strong>Emanuel</strong>’s operations. Each<br />

team has one year to identify and<br />

implement improvements.<br />

“One team is our ‘Go Green’<br />

team,” explained Ashley Williams,<br />

the project director of the initiative.<br />

“They’re charged with looking at<br />

everything we do from an environmental<br />

and recycling standpoint<br />

and finding ways we can improve.”<br />

Another team is looking at<br />

developing ways to provide<br />

ongoing training and support to<br />

new employees. One team is<br />

focusing on all aspects of the<br />

Emergency Department, another<br />

on nursing, and another on<br />

encouraging new physicians to<br />

move to Turlock.<br />

“We’re committed to becoming<br />

the hospital of choice and the employer<br />

of choice,” said Michael Iltis, the Vice<br />

President of Professional Services. “And<br />

that means focusing on patient<br />

satisfaction, physician satisfaction and<br />

employee satisfaction.”<br />

And the effort won’t end after one year or<br />

even three.<br />

“It’s permanent,” Sigsbury said. “This is a<br />

permanent culture change for the hospital<br />

and I’m excited about it.”


SPRING 2009<br />

Monkey Business: Helping Kids Understand Cancer<br />

Concierge Nancy Daley engages during<br />

Monkey Business<br />

The language of cancer is frightening: Tumor.<br />

Radiation. Chemo. Metastases. Malignant.<br />

For adults, it’s scary enough. But for kids,<br />

too young to really understand what<br />

cancer is, the disease can be terrifying<br />

when it strikes a loved one.<br />

“Cancer is a disease with a strong<br />

emotional element that impacts all the<br />

people around a patient,” explained Sanjiv<br />

Kashyap, the Executive Director of <strong>Emanuel</strong><br />

Regional Cancer Services. “And children<br />

are the people least able to understand<br />

their emotions and deal with all these<br />

emotional issues when one of their parents,<br />

or an aunt or uncle or grandparent or other<br />

loved one has cancer.”<br />

To help kids cope in these circumstances,<br />

the Oncology Support Staff at <strong>Emanuel</strong><br />

Regional Cancer Services created Monkey<br />

Business, a support and education group<br />

for kids ages 5 to 12. The group started<br />

meeting in March.<br />

During an 8-week series, kids come to the<br />

group with an adult loved one. The kids<br />

meet in one room, the adults in another.<br />

Kashyap said. “The first week’s theme<br />

was ‘What is Cancer?’ and the activities<br />

revolved around that.”<br />

The book and activities sections of the<br />

children’s group helps kids understand<br />

what cancer is and explain the disease<br />

and treatments in language youngsters<br />

can understand.<br />

The crafts portion of the program lets<br />

the kids draw, color, paint or use<br />

modeling clay to illustrate how they’re<br />

feeling, helping them communicate<br />

emotions and feelings they don’t yet have<br />

the words or maturity to express.<br />

In the adult group, participants talk in a<br />

more traditional support group structure,<br />

and learn skills to help them continue to<br />

help their child at home.<br />

Another purpose of the Monkey<br />

Business group is to let kids know<br />

they’re still valued, even when the family’s<br />

focus is on a disease.<br />

“A lot of times, children do get lost in the<br />

shuffle,” Kashyap said. “This group lets<br />

them know they’re still important.”<br />

The class meets from 5:00 to 6:30 p.m.<br />

on Tuesdays, and after this first 8-week<br />

series Social Worker Lori Grossman,<br />

Kashyap and the Oncology Support<br />

Staff will evaluate feedback from the<br />

participants and make any needed<br />

adjustments before beginning the<br />

next series.<br />

“Our hope is to do it on a rolling basis<br />

year-around,” Kashyap said.<br />

For more information about the<br />

Monkey Business children’s group, call<br />

the Oncology Support Desk at the<br />

<strong>Emanuel</strong> Regional Cancer Services at<br />

664-2434.<br />

“Each week has a different theme, and the<br />

children and our social worker do several<br />

activities – a book, an activity and a craft,”<br />

7


SPRING 2009<br />

Don’t Be Surprised When a VP Stops By<br />

(Continued from page 1)<br />

It’s a new program called Administrative<br />

Welcome Visits, and all 11 of <strong>Emanuel</strong>’s<br />

top administrators take turns personally<br />

greeting just about every patient who is<br />

admitted to the hospital.<br />

And people love it. The visits make patients<br />

feel special, employees feel valued, and<br />

shows <strong>Emanuel</strong>’s top executives’ commitment<br />

to patient care and customer service.<br />

“It’s been one of the most powerful tools<br />

we’ve ever implemented,” Sigsbury said.<br />

Here’s how it works. Every week, on a<br />

rotation basis, three administrators are the<br />

designated visitors for the week. Each<br />

morning they get a list of all the patients<br />

admitted in the past 24 hours, divide them<br />

up, and then make time to visit them. (A<br />

few patients who are in isolation or too<br />

sick to receive visitors don’t get greeted.)<br />

“I’ll average nine to 13 patients a day<br />

when it’s my week,” said Fairchilds. “It<br />

takes about an hour-and-a-half, and it’s the<br />

most valuable time in my day.”<br />

The administrators ask patients how they<br />

are feeling and if they know their doctors’<br />

treatment plan. Fairchild asks about the<br />

nurses, and all of them ask if there are<br />

any problems or anything they can do to<br />

make the patient’s stay better. Finally, they<br />

all leave their business cards and ask the<br />

patients to call them if there is anything<br />

they need.<br />

“<strong>Patient</strong>s aren’t hesitant to tell me when<br />

things are great, and they don’t hesitate<br />

to tell me when they want to see things<br />

happen,” Sigsbury said. “Generally<br />

speaking, I’m getting raves.”<br />

Fairchilds is too, but welcomes hearing<br />

negative reviews as much as positive ones.<br />

“We want to address<br />

any concerns patients<br />

have before they leave<br />

the hospital,” Fairchilds<br />

explained. “That’s the<br />

best time to do it.”<br />

Here’s an example:<br />

On her visits one day,<br />

<strong>Emanuel</strong>’s Chief Financial<br />

Officer Margaret<br />

Lera met a woman who<br />

hadn’t received breakfast<br />

that morning. Not<br />

only did Lera arrange<br />

for her to get a snack<br />

before the next meal<br />

service, she gave the<br />

patient a gift certificate<br />

to a local<br />

restaurant as<br />

an apology.<br />

“We’re trying to<br />

let our patients<br />

know that we<br />

care about the<br />

experience they<br />

have while they’re<br />

here,” Fairchilds<br />

said. “We want<br />

them to know this<br />

is the right place<br />

to be.”<br />

Boyete knows it.<br />

After that first visit<br />

to <strong>Emanuel</strong>, she<br />

was convinced.<br />

“Now that I’ve<br />

been there,”<br />

Boyete said, “you<br />

can’t get me to go<br />

anywhere else.”<br />

<strong>Emanuel</strong> President John Sigsbury greets patient Shari Lass and her<br />

husband Jerry.<br />

8


SPRING 2009<br />

<strong>Emanuel</strong> Welcomes a New <strong>Medical</strong> Chief of Staff and Doctors<br />

Joseph Higgins, Jr., MD, PhD<br />

Joseph Higgins, Jr., MD, PhD, has<br />

assumed the leadership of the <strong>Emanuel</strong><br />

<strong>Medical</strong> Staff as the hospital’s new<br />

<strong>Medical</strong> Chief of Staff. Dr. Higgins is a<br />

diagnostic radiologist with Modesto<br />

Radiology <strong>Medical</strong> Group and is based in<br />

the hospital. Board certified since 1993,<br />

Dr. Higgins is an expert in body imaging<br />

and has seen many improvements in the<br />

specialty over the years.<br />

“One of the latest things causing a stir in<br />

radiology is PET/CT,” he says. “The main<br />

focus right now is on oncology but it will<br />

get wider use soon such as in cardiology.”<br />

Dr. Higgins served his internship at St.<br />

Mary’s Hospital and <strong>Medical</strong> <strong>Center</strong> in<br />

San Francisco and did his radiology<br />

residency training at Stanford University<br />

Hospital from 1989 to 1993. He<br />

completed a radiology fellowship at<br />

University of California San Francisco<br />

General Hospital in 1994. He and his<br />

wife, Rita, an attorney, have a son, Joseph,<br />

III, who is 13. Dr. Higgins can be reached<br />

in the department of radiology at (209)<br />

664-2820 or Modesto Radiology Imaging<br />

(209) 577-4444.<br />

Donna C. <strong>Care</strong>y, MD<br />

Tom Johnson, MD<br />

Emad Najjar, MD<br />

Donna C. <strong>Care</strong>y, MD, is the new<br />

<strong>Medical</strong> Director of the Pediatric Hospitalist<br />

Program and Neonatal ICU at <strong>Emanuel</strong>.<br />

A Board-certified pediatrician, Dr. <strong>Care</strong>y<br />

attends complicated births, cares for sick<br />

newborns and treats child-aged patients.<br />

Dr. <strong>Care</strong>y received her medical degree<br />

from UCLA and completed her residency<br />

training in pediatrics at Children’s Hospital<br />

Oakland where she has been an attending<br />

physician since 2002. Dr. <strong>Care</strong>y also<br />

spent five years as a pediatric hospitalist at<br />

San Ramon Regional <strong>Medical</strong> <strong>Center</strong>. She<br />

can be reached at (209) 664-5065.<br />

Tom Johnson, MD, is once again<br />

serving patients in Turlock after closing his<br />

practice for a year while recovering from<br />

cancer. The family practice physician is<br />

now a staff doctor at <strong>Emanuel</strong> Physician<br />

<strong>Center</strong> at 2121 Colorado Avenue, Suite C.<br />

Dr. Johnson earned his medical<br />

degree from UC Irvine in 1983 and did<br />

his residency at the Ventura County<br />

<strong>Medical</strong> <strong>Center</strong>. He had his own practice<br />

in Turlock for 15 years before his illness.<br />

Dr. Johnson speaks Spanish and English.<br />

Appointments can be made by calling<br />

(209) 664-5175.<br />

Emad Najjar, MD, has joined Turlock<br />

Heart and Vascular Institute at 2141 Colorado<br />

Ave as a non-invasive cardiologist.<br />

Dr. Najjar is trained in CT angiography<br />

and sees that as a promising treatment for<br />

many patients. Dr. Najjar earned his<br />

medical degree from the University of<br />

Damascus in Syria and completed his residency<br />

at Southern Illinois University School<br />

of Medicine in Springfield. He worked at<br />

Illinois hospitals until 2005, then entered<br />

a three-year cardiology fellowship at the<br />

University of Alberta in Canada. Dr. Najjar<br />

can be reached at (209) 634-2600. 9


SPRING 2009<br />

Testimonial Letters<br />

At <strong>Emanuel</strong>, we often receive letters or cards from patients, and our staff<br />

reads and appreciates each and every one. Here are two recent letters,<br />

reprinted with permission from the authors.<br />

Audrey Sumpter was admitted to <strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong> on December 17, 2008. She wrote this letter to<br />

<strong>Emanuel</strong>’s Jana Rhine, Director of Annual Giving, after her release.<br />

Dear Jana,<br />

Tribute Gifts<br />

The following commemorative gifts<br />

represent contributions received<br />

between October 1, 2008 and<br />

February 28, 2009. The names of the<br />

individuals honored and memorialized<br />

are listed in bold print, followed by the<br />

name(s) of the donors.<br />

10<br />

First of all, let me thank you for visiting me while I was “vacationing” in your outstanding facility.<br />

It really meant so very much to me. When you and Nancy arrived, my status went from simply<br />

“patient” to “very pampered individual.” Thanks to the magnificent care I received, I am home<br />

and doing very well.<br />

I really don’t think there are enough outstanding adjectives in the English language to describe the<br />

care and constant monitoring that I received from each and every care giver. They actually laugh,<br />

smile at each other and the patient, say “please” and “thank you,” and not only to the patients, but<br />

to each other. My only regret is that I didn’t have them sign in when they came into the room – I<br />

would like to send each and every one of them a thank you letter. Your housekeeping staff is<br />

amazing – they even changed the water in my flowers! As a result, I developed some very close<br />

relationships with many of the care givers and I appreciated it.<br />

The physical facility is excellent – I could see the ambulance bay and helicopter pad from my room<br />

and spent many hours just looking out the window at the trees, grass, and world in general.<br />

Very sincerely yours,<br />

Audrey Sumpter<br />

Atwater<br />

On August 31, 2008, Ursula Lauterbach came to the Emergency Department at <strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong><br />

with a note saying her jaw was locked and she was in excruciating pain.<br />

Dear <strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong>,<br />

When I arrived at the Emergency Department, I could not speak so I came in with a note. I was<br />

whisked away by a wonderful caring nurse within 60 seconds!<br />

She was excellent - ensuring I was comfortable, calling a friend for me, and checking on me<br />

frequently. I had come alone, and the nurse spoke with kindness and concern to my friend over<br />

the phone. Kudos!<br />

The emergency doctor quickly discerned what needed to be done by consulting his computer, and<br />

I felt very confident of his ability to help me. He had a very good bedside manner.<br />

I have told numerous people about my experience at your ER. It was a real contrast to the care a<br />

friend of mine received the day before at another hospital. In fact, the extreme contrast prompted<br />

a paper I wrote for one of my classes!<br />

Ursula Lauterbach<br />

Turlock<br />

To share your experiences at <strong>Emanuel</strong>, write to us at <strong>Emanuel</strong> <strong>Medical</strong><br />

<strong>Center</strong>, Office of Development, 825 Delbon Avenue, Turlock, CA 95382 or<br />

send us an email at mary.hartsfield@emanuelmed.org.<br />

IN HONOR OF:<br />

MR. & MRS. HARRY<br />

NISHIHARA<br />

Mrs. Dotti Wilkinson<br />

BOB TRIEBSCH<br />

Mr. & Mrs. John Ferrari<br />

IN MEMORY OF:<br />

BETTY ALLARD<br />

Mr. John Allard<br />

FRANK SOUTHWORTH<br />

ALLEN<br />

Ms. Sharon Carvalho<br />

Mr. & Mrs. Wallace Cox<br />

Mr. & Mrs Philip D. Snyder<br />

MARY ALVARADO<br />

Mrs. Sharon Gioletti<br />

Mr. & Mrs. Danny L. Vierra<br />

Mr. & Mrs. Steve Volk<br />

DOROTHY ATHERTON<br />

Mr. & Mrs. Robert D.<br />

Kelley, Jr.<br />

JOHN AVILA, SR.<br />

Ms. Olive Avila<br />

PAUL BALLARD<br />

Mr. & Mrs. Danny D. Dale<br />

MARIE L. BAPTISTE<br />

Mrs. Inez F. Gomes<br />

Mrs. Marie Orhategaray<br />

NICK COSANTINO<br />

BAVARO<br />

Ripon Mfg. Co., Inc.<br />

JESSIE J. BERGLUND<br />

Mrs. Emily Bunch<br />

Mr. & Mrs. Dee L. Cederlind<br />

Mr. & Mrs. J. Wilmar Jensen<br />

Mr. & Mrs. Jack P. Yarnell<br />

VIRGINIA BETTENCOURT<br />

Mr. & Mrs. Joe Forte<br />

Mr. & Mrs. John J. George<br />

Ms. Kathy Vaz<br />

ERNIE BOESCH<br />

Mr. & Mrs. John Ferrari<br />

JACK BOOKIE<br />

Ms. Julia Roberts<br />

Mrs. Karal A. Yohanan<br />

MARIE BORBA<br />

Mr. & Mrs. Lee’o D. Upfold<br />

VASCO & MARIAN<br />

BRAZIL, JR.<br />

Mr. & Mrs. Ron A. Martin<br />

PAM BROYLES<br />

Mr. & Mrs. Luie Patrick<br />

GEORGIA BURDETT<br />

Mr. & Mrs. Howard<br />

Taniguchi<br />

JOE CABRAL<br />

Mrs. Miya Baba<br />

Mr. & Mrs. Rol Beard<br />

Mrs. Mary Jean Faria<br />

Mr. & Mrs. Joe M. Garcia<br />

Ms. Tomiye Hamaguchi<br />

Mr. & Mrs. Tad Kurosaki<br />

Ms. Susan L. Labuga<br />

Ms. Judith R. Loretelli<br />

Mr. & Mrs. Joe A. Machado<br />

Mr. & Mrs. Brian McCart<br />

Mr. & Mrs. Bryan Minabe<br />

Mr. & Mrs. Angelo Naldi<br />

Mr. & Mrs Kurtis A. Neu<br />

Olson’s Repair<br />

Posey’s Hearing Aid <strong>Center</strong><br />

Mr. & Mrs. Rodney<br />

Sakaguchi<br />

Mr. & Mrs. Roberto Salazar<br />

Ms. Mary E. Salles<br />

Mr. & Mrs. Bill Schmidt<br />

Mr. & Mrs. Henry Soares<br />

Mrs. Frank L. Souza<br />

Mr. & Mrs. John S. Souza<br />

Mr. & Mrs. Lethenual C.<br />

Stanfield<br />

Mr. & Mrs. Billy J.<br />

Verhaegen<br />

GRACIE COOK<br />

Mr. & Mrs. Jack M. Barrett<br />

Mr. & Mrs. Frank Benjamin<br />

Mr. & Mrs. John L. Blan<br />

Ms. Lorene Carlstrom<br />

Mr. & Mrs. Dee L. Cederlind<br />

Mr. Michael Davis<br />

Mr. & Mrs. Ron Hillberg<br />

Ms. Marian L. Jessee<br />

Mr. & Mrs. Vernon Johnson<br />

Mr. & Mrs. Norman E.<br />

Lucas<br />

Ms. Ruth A. McGoldrick<br />

Mr. & Mrs. Bob A. Schmidt<br />

Mr. & Mrs. William W.<br />

Stammerjohan<br />

Ms. Grace Diane Ahlem<br />

Torbohn<br />

Ms. Dorthy Webber<br />

Mr. Walt Yetter<br />

HENRY CORREIA<br />

Mr. & Mrs. Raymond Alessi<br />

Mr. & Mrs. Allister Allen<br />

Mr. & Mrs. Anthony Alves<br />

Mr. & Mrs. Joe Barcellos<br />

Mr. & Mrs. Gene Bays<br />

Mr. & Mrs. Alan G. Boomer<br />

Mr. Ronald Correia<br />

Mr. & Mrs. Darryl Dennis<br />

Mr. & Mrs. Ronald K.<br />

Depauw<br />

Mr.& Mrs. Rick Dieckmann<br />

Mr. & Mrs. Joe Diniz, Jr.<br />

Mr. & Mrs. Edward Faria<br />

Mr. John Farinha<br />

Bill & Neff Fleisig<br />

Mr. & Mrs. Carl Frunz<br />

Ms. Carol Iriart-Rose<br />

Mrs. Virginia Iturreria<br />

Dr. & Mrs. John Lanfranki<br />

Mr. & Mrs. Fred Lara<br />

Mr. John G. Lopes<br />

Mr. & Mrs. Norman E.<br />

Lucas<br />

Mr. & Mrs. Nicholas L.<br />

Lucich<br />

Mr. & Mrs. George<br />

Mackoul<br />

Mrs. Lola Makin<br />

Mr. & Mrs. Greg Nunes


SPRING 2009<br />

Patterson Lions Club<br />

Perez Bros.<br />

Mrs. Ardis Rassett<br />

Sargent, Sargent & Bryan<br />

Mr. & Mrs. Al Scheuber<br />

Mr. & Mrs. John J. Schuler<br />

Mrs. Dorothy Sorrell<br />

Mr. Virgil Staley<br />

Ms. Rosa Stehli<br />

Ms. Marian D. Taylor<br />

Mr. & Mrs. Dom Trinta<br />

Mr. & Mrs. Frank Trinta<br />

Mr. & Mrs. Billy J. Verhaegen<br />

DORIS COX<br />

Mr. & Mrs. Dave Alves<br />

Ms. Ladine Best<br />

Ms. Betty C. Cox<br />

Bill & Neff Fleisig<br />

Ms. Ilene L. Herringer<br />

Mr. & Mrs. Bill Inderbitzen<br />

Mr. & Mrs. Chuck<br />

McPherson<br />

Ms. June McPherson<br />

Mr. & Mrs. Ken Olds<br />

Ms. Mildred E. Owen<br />

Ms. Annabelle Pinhiero<br />

Mr. & Mrs. Eugene<br />

Wainwright<br />

MICHAEL A. CRAIN<br />

Salazar Concrete, Inc.<br />

JOAO DAROCHA<br />

Mr. Phil V. Feljo<br />

Ms. Helena Rocha<br />

VERNA DECOSTA<br />

Mr. & Mrs. Luigi Pietrantoni<br />

EVELYN DIAS<br />

Mr. & Mrs. Roberto Salazar<br />

EVA DIGGES<br />

Mr. & Mrs. Duane<br />

Wickstrom<br />

JOYCE ANN DOVE<br />

Ms. Maria Couto<br />

Ms. Mary Machado<br />

Olson’s Repair<br />

MARIA DA GLORIA<br />

DRUMONDE<br />

Mr. & Mrs. Frank Brazil, Jr.<br />

Mr. & Mrs. Ronald K.<br />

Depauw<br />

Mr. & Mrs. Manuel<br />

Drumonde<br />

Mr. & Mrs. Oscar Drumonde<br />

Mr. & Mrs. Tony Drumonde<br />

Mr. & Mrs. Raymond Ferreira<br />

Mr. & Mrs. John V. Galante<br />

Mr. & Mrs. Duane Ouse<br />

Mr. & Mrs. Frank D. Panarra<br />

Mr. & Mrs. Ralph J. Serpa<br />

Mr. & Mrs. Chris C. Seward<br />

Mr. & Mrs. Myron Thon<br />

Mr. Deo B. Thoreson<br />

HAZEL JUANITA<br />

DUNCAN<br />

Mr. Tomas Bettencourt<br />

Mr. & Mrs. John J. George<br />

RUTH H. ELLIOTT<br />

Ms. Dorothy M. Lochner<br />

REAH ESAU<br />

Cortez Growers Association<br />

Mr. & Mrs. Ted R. Esau<br />

Ms. Florene Fisher<br />

Ms. Mary Moore<br />

Mr. & Mrs. David Muller<br />

Mr. & Mrs. Joe Nance<br />

Mr. & Mrs. Rodney<br />

Sakaguchi<br />

Ms. Charlotte Vanzyle<br />

Ms. Julie Widener<br />

DUELINDA ESPINOLA<br />

Ms. Sharon A. Cummins<br />

MANUEL L. ESPINOLA<br />

Ms. Clarice E. Espinola<br />

E.V. & RILLA FLETCHER<br />

Mr. & Mrs. Danny Fletcher<br />

Mr. & Mrs. Eugene V.<br />

Fletcher<br />

Mr. & Mrs. Kenneth Fletcher<br />

Mr. & Mrs. Mike Fletcher<br />

Ms. Renie Fletcher<br />

Mr. & Mrs. Robert Fletcher<br />

Ms. Sheryl L Fletcher<br />

Mr. & Mrs. Michael R.<br />

Summerlot<br />

ARTHUR FRISCH<br />

Mrs. Margaret J. Hoyle<br />

ERNIE GEMPERLE<br />

Mr. & Mrs. John Ferrari<br />

Mrs. Mary Schleiss<br />

MR. & MRS. FRANK<br />

GENSEAL<br />

Rev. & Mrs. Paul E. Springer<br />

ANDREW GEORGE<br />

Mr. & Mrs. Henry McMahon<br />

JIM GLOECKLER<br />

Mr. & Mrs. David J.<br />

Vasconcellos<br />

WINNIE GOMER<br />

Dr. & Mrs. Edward O.<br />

Kearley<br />

Mr. & Mrs. Frank Youngdale<br />

LUIZ F. GOMES<br />

Mrs. Inez F. Gomes<br />

BERNICE HALL<br />

George & Deni Alvernaz<br />

Mrs. Elaine Bridegroom<br />

Mrs. Emogene Elmquist<br />

Mr. & Mrs. John J. George<br />

Mr. & Mrs. Carl E. Hillberg<br />

Mr. & Mrs. Loren A. Macaire<br />

Mr. & Mrs. Tony Macedo<br />

Mrs. Shirley M. Reed<br />

EVELYN HANDEL<br />

Mr. & Mrs. John R. Evans<br />

WALLACE DOUGLAS<br />

HANDEL<br />

Mr. & Mrs. John R. Evans<br />

MARY H. HANSON<br />

Mr. & Mrs. Jerry Michalec<br />

HELEN HARRIS<br />

Mr. & Mrs. Brian E. Elliott<br />

DOLORES EMILY HAWK<br />

Mr. & Mrs. Thomas Bill<br />

Mr. & Mrs. Jon Holmlund<br />

DAVID HEINTZ<br />

Mr. & Mrs. Larry Ashabraner<br />

Mr. & Mrs. Charles R.<br />

Creacy<br />

Mrs. G.E. Elliott<br />

Mr. & Mrs. Paul Erickson<br />

Mr. & Mrs. Bill McFarlane<br />

Mr. & Mrs. Henry McMahon<br />

CHERYL HENNIGAR<br />

Mr. & Mrs. Walter Dahlin<br />

Mr. & Mrs. Dale Pinkney<br />

ADRIAN HESSE<br />

Mr. & Mrs. Thomas Hamrick<br />

MERVA HOVLAND<br />

Mr. & Mrs. Robert<br />

Stammerjohan<br />

ANTHONY J. IM-<br />

BRONONE<br />

Ms. Helen Barnes<br />

J. B. Howard Investments<br />

Mr. & Mrs. John Sherwood<br />

GEORGE JALEEL<br />

Ms. Julia Roberts<br />

LUCY JENSEN<br />

Mr. & Mrs. Arlon Waterson<br />

STANLEY WINFRED<br />

JONES<br />

Ms. Carol J. Sanders<br />

JEAN JULIEN<br />

Mr. & Mrs. Dennis Little<br />

MARGARET ANN<br />

KENNEDY<br />

Ms. Kathleen Kennedy<br />

MARGARET EILEEN<br />

KENNEDY<br />

Ms. Kathleen Kennedy<br />

JOHN KLINGENBERG<br />

Mr. & Mrs. Daniel F. Olson<br />

DONALD L. LAMBERT<br />

Mr. Tomas Bettencourt<br />

ROBERT LAMBERT<br />

Mr. & Mrs. Franklin A. King<br />

NELLIE LARSON<br />

Ms. Delores E. Adair<br />

Mrs. Mary Lou Cederlind<br />

Mr. & Mrs. Clayton J.<br />

Cederwall<br />

Mr. & Mrs. John R. Chance<br />

Mr. & Mrs. John R. Derby<br />

Mr. & Mrs. Tom Duchscher<br />

Mrs. Mary Ellen Garrida<br />

Ms. C. Nadine Hager<br />

Mr. Robert T. Harris, Sr.<br />

Mrs. Alice J. Kulman<br />

Mr. G. Marek<br />

Mr. & Mrs. Clark J. Merrill<br />

Mr. & Mrs. John Nelson<br />

Mr. & Mrs. Harlan F.<br />

Nystrom<br />

Mr. & Mrs. Daniel F. Olson<br />

Mr. & Mrs. Stan H. Olson<br />

Mr. & Mrs. Wesley Page<br />

ADELADE MARRIOTT<br />

Wahl, Willemse, Wilson, LLP<br />

TOM MAYFIELD<br />

Acme Electric Company<br />

Mr. & Mrs. Everett Aldrich<br />

Ms. Olive Avila<br />

Mr. & Mrs. Ralph S.<br />

Azevedo<br />

Mr. & Mrs. Raymond F.<br />

Baptista<br />

Mr. Daniel Bava<br />

Mr. & Mrs. Phil Bava<br />

Ms. Inez Bavaro<br />

Mr. Ben Bergman<br />

Mrs. Dorothy Boggeri<br />

Mr. & Mrs. Giovanna<br />

Boggeri<br />

Mr. & Mrs. Robert Boggeri<br />

Mr. Dick Braden<br />

Mr. & Mrs. Raymond<br />

Camagna<br />

Mr. & Mrs. William<br />

Caporgno<br />

Mr. & Mrs. Brad Christian<br />

Ms. Shirley A. Clark<br />

Ms. Marjorie J. Combs<br />

Mr. & Mrs. Hugh Coppinger<br />

Mr. & Mrs. James Craig<br />

Mr. & Mrs. Anthone Damas<br />

Fraser Farms<br />

Frazier Nut Farms, Inc.<br />

Mr. & Mrs. Eddy Freggiaro<br />

Mr. & Mrs. Ronald E. Freitas<br />

Garton Tractor, Inc.<br />

Ms. Gloria Gill<br />

Mr. & Mrs. Bill Gwin<br />

Mr. & Mrs. Ervin Keller<br />

Ms. Ada Lanza<br />

Mr. & Mrs. Dennis Little<br />

Mr. & Mrs. J. Donald Little<br />

Mr. & Mrs. Norman E. Lucas<br />

Mr. & Mrs. William Luchessa<br />

Mr. & Mrs. John L. Machado<br />

Ms. Bruna Martella<br />

Mr. & Mrs. Louis J Martin, Jr.<br />

Mr. & Mrs. Ed Mora<br />

Mr. & Mrs. Gus Mouzes<br />

Ms. Kathryn Pelucca<br />

Mr. & Mrs. Martin Pohl<br />

Mr. & Mrs. Dale Pollard<br />

Mr. & Mrs. Martin Qualle<br />

Mr. & Mrs. Chet Ramos, Jr.<br />

Mrs. Rayetta F. Riggs<br />

Ristau & Co., Inc<br />

Mrs. Catherine Rushing<br />

Mr. & Mrs. Roger Schrimp<br />

Mr. & Mrs. Chris C. Seward<br />

Mr. & Mrs. John Shores<br />

Mr. & Mrs. Raymond C.<br />

Simon<br />

Mr. & Mrs. Marvin O. Solum<br />

Stanislaus County Farm<br />

Bureau<br />

Mrs. Patricia Starn<br />

Mr. & Mrs. George Tavernas<br />

Mr. & Mrs. Lew Thompson<br />

Triebsch & Frampton<br />

Mr. & Mrs. Bill Trogdon<br />

Ms. Beth Van Antwerp<br />

Mr. & Mrs. Joe Ward<br />

Yosemite Farm Credit, ACA<br />

TOM A. MCVAY<br />

Ms. Corrine A. Simons<br />

MATT MILLER<br />

Ms. Marian L. Jessee<br />

Mr. & Mrs. Rod V. Nylund<br />

Mr. & Mrs. Steve Volk<br />

WILLIAM MILLS<br />

Ms. Marian L. Jessee<br />

VINCENT MIRKO<br />

Ms. Vera G. Anderson<br />

BILL MORRIS<br />

Mrs. Peggy Morris<br />

DAVID MORRISON<br />

Mr. & Mrs. Luie Patrick<br />

JOHN MYERS<br />

Mr. & Mrs. Dallas Bache<br />

ARTHUR OLSON<br />

Ms. Elizabeth J. Boehme<br />

Mr. Charles ‘Al’ Cortopassi<br />

Erlandson Farms<br />

Mrs. Joell M. Erlandson<br />

Ms. Yvonne Fortado<br />

Nelson Dairies<br />

Mr. & Mrs. Dean L. Peterson<br />

Mr. & Mrs. Larry Peterson<br />

Mr. & Mrs. David J.<br />

Vasconcellos<br />

Mr. & Mrs. Duane<br />

Wickstrom<br />

JANET PACKWOOD<br />

Berger & Company<br />

Mr. & Mrs. Thomas Bill<br />

Ms. Marlene Bisho<br />

Ms. Evelyn E. Busk<br />

Coldwell Banker Action<br />

Realtors<br />

Ms. Elaine Freeze<br />

Ms. Barbara Hallum<br />

Mr. & Mrs. Bradford Hillary<br />

Padilla Lath & Plaster<br />

Mr. & Mrs. Larry Peterson<br />

Mr. & Mrs. Ron Peterson<br />

Mrs. Veda I. Rose<br />

Mr. Vernon Segars<br />

Ms. Roberta Snider<br />

MARIAN PALMER<br />

Mr. & Mrs. Charles S. Cox<br />

Hillberg & Company, CPA<br />

Ms. Cynthia Palmer<br />

EDWARD PEREZ<br />

Mr. & Mrs. <strong>Emanuel</strong> Costa<br />

Mr. & Mrs. Joe Gomes<br />

Ms. Loudella Gossage<br />

Ms. Susan L. Labuga<br />

Northwest Nevada Hay<br />

Assoc.<br />

Mr. & Mrs. Larry Peterson<br />

Mrs. David Weise<br />

GENE POINDEXTER<br />

Mr. & Mrs. Ray C. Wilson<br />

BEVERLEY PROUTY<br />

Mr. & Mrs. Jack P. Yarnell<br />

JAMES MICHAEL<br />

RAWLINGS<br />

Mr. Philip L. Hall<br />

Ms. & Ms. Tammie Klein<br />

Mr. & Mrs. Louis M. Nagy<br />

Mr. & Mrs. Philip J. Sargent<br />

TONY RIBEIRO<br />

Mr. & Mrs. Les Hirdes<br />

HOWARD CONRAD<br />

RIGGS<br />

Mr. & Mrs. Gary Baptista<br />

Mr. Ben Bergman<br />

C.B. Howard Family<br />

Mr. & Mrs. Raymond<br />

Camagna<br />

Mr. & Mrs. Richard<br />

Camagna<br />

Mr. & Mrs. John Casazza<br />

Ms. Shirley A. Clark<br />

Mr. & Mrs. Hugh Coppinger<br />

Mrs. Nadine Crabtree<br />

Mrs. Clare Enos<br />

Ms. Helen M. Evans<br />

Mr. & Mrs. Michael J. Evans<br />

Mr. & Mrs. Bill Gwin<br />

Mr. & Mrs. S.N. Hickman<br />

Mr. & Mrs. Thomas Hogan<br />

Mr. & Mrs. Merlyn Johnson<br />

Mr. & Mrs. Alan Little<br />

Mr. & Mrs. Dennis Little<br />

Ms. Marion J. McCardia<br />

Mr. & Mrs. Louis Mendonca<br />

Mr. & Mrs. W. B. Mullikin,<br />

Jr.<br />

Mr. & Mrs. W. H. Nelson<br />

Mr. & Mrs. Alan A. Noeller<br />

Ms. Leslie Orr<br />

Mr. & Mrs. Martin Qualle<br />

Mr. & Mrs. Chet Ramos, Jr.<br />

Mr. & Mrs. Arthur D. Riggs<br />

Mrs. Rayetta F. Riggs<br />

Mr. & Mrs. R.J. Russo<br />

Mr. Wayne Salter<br />

Mrs. Fred Sherman<br />

Ms. Shirley Smith<br />

Mr. & Mrs. Floyd T. Sneed<br />

Mr. & Mrs. Lew Thompson<br />

Tom Enos Mechanical<br />

Mr. & Mrs. Kenneth G.<br />

Turner<br />

Mr. & Mrs. Eugene Welsh<br />

Mr. Marvin D. Willson<br />

Mr. & Mrs. David Zambruno<br />

Mrs. Dolores Zambruno<br />

RICHARD ROBINSON<br />

Mr. & Mrs. Raymond R.<br />

Azevedo<br />

GERTRUDE RODERICK<br />

Mrs. Mabel Voorhees<br />

VENUS ROSEVEAR<br />

Mr. & Mrs. Jack Blythe<br />

Mr. & Mrs. John C. Gerecke<br />

Mr. & Mrs. Arby Hoobyar, Jr.<br />

VICKIE LYNN RUTH<br />

TOPS #CA910<br />

DILLAN CHRISTOPHER<br />

PANARRA SEVERSON<br />

Mr. & Mrs. Richard L.<br />

Panarra<br />

DAVID SHABAZ, SR.<br />

Ms. Celeste Ameer<br />

Ms. Susan L. Labuga<br />

CARL LEE SHIVE<br />

Mr. & Mrs. Dallas Bache<br />

Mr. & Mrs. Victor DiGiovanni<br />

Mr. & Mrs. Manuel Martins<br />

Mr. & Mrs. Lewis Mathis<br />

Mr. & Mrs. David B. Miller<br />

Mr. & Mrs. John S. Souza<br />

LOUISE FERNANDES<br />

SILVA<br />

Mr. & Mrs. Eugene Alamo<br />

Mrs. Del Bettencourt<br />

Ms. Beverly Buttery<br />

Mr. & Mrs. Ronald K.<br />

Depauw<br />

Mr. & Mrs. Joe Giannone<br />

Mr. & Mrs. Richard Huntley<br />

Mr. & Mrs. Joseph Louro<br />

Merquin County Water<br />

District<br />

Mr. & Mrs. David Orlando<br />

Mr. & Mrs. Duane Ouse<br />

Mr. & Mrs. Norbert Rocha<br />

Mr. & Mrs. Herman F. Salha<br />

Mr. & Mrs. Myron Thon<br />

Mr. Deo B. Thoreson<br />

Mr. & Mrs. Antonio Toste<br />

MARIAN JACOBS SMITH<br />

Mrs. Mary S. Jacobs<br />

JERRY STAFFORD<br />

Mr. & Mrs. David Lee Bell, Jr.<br />

DOROTHY STOVALL<br />

Mr. & Mrs. John Mason<br />

DANIEL VARGAS<br />

Mr. & Mrs. Ronald K.<br />

Depauw<br />

Ms. Isabelle M. Martin<br />

BRIAN VASCONCELLOS<br />

Mr. & Mrs. Kevin Howard<br />

BLANCH VENSEL<br />

Mr. & Mrs. Bernard W.<br />

Groesbeck<br />

HENRY “HANK” VOLK<br />

Ms. Carla Ruth Anderson<br />

Mr. Roger Leedom<br />

Mr. & Mrs. Doug Lewis<br />

Mr. & Mrs. Al Litfin<br />

Ms. Corrie Vanderpol<br />

Mr. & Mrs. Steve Volk<br />

LUCRETIA W. WALTMAN<br />

Ms. Betty G. Graham<br />

Ms. Janis Lockwood<br />

Ms. Beatrice Mendonca<br />

PAUL & DORIS<br />

WENSTRAND<br />

Mr. & Mrs. Richard Griesser<br />

BARBARA WESTBROOK<br />

Mr. & Mrs. Frank Youngdale<br />

EVELYN YARNELL<br />

Mr. & Mrs. Jack P. Yarnell<br />

11


825 Delbon Avenue<br />

Turlock, CA 95382<br />

HeartBeat is a publication of<br />

<strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong> Office of Development<br />

www.GiveTo<strong>Emanuel</strong>.org<br />

TEL: (209) 664-5180<br />

FAX: (209) 664-5187<br />

Non-Profit Org.<br />

U.S. Postage<br />

PAID<br />

Turlock, CA<br />

Permit No. 197<br />

Writing / Editing: Elliott & Nelson<br />

Graphic Design: Nishihara/Wilkinson Design, Inc.<br />

Photography: Kelly Powers, Stewart Schulze, Bill Wood<br />

CHILDBIRTH PREPARATION<br />

Call (209) 664-2580 for further information.<br />

Pre-registration is required.<br />

Weekend Childbirth Preparation Class<br />

Saturday, 10 a.m. – 4 p.m.<br />

Sunday, 1 p.m. – 5 p.m.<br />

Conference Room C<br />

Fee: $40<br />

Dates: May 2 & 3, Jun. 13 & 14, Jul. 11 & 12,<br />

Aug. 8 & 9<br />

Seven Week Childbirth<br />

Preparation Series<br />

7 p.m. – 9 p.m.<br />

Conference Room C<br />

Fee: $55<br />

Dates: May 7, 14, 21, 28; Jun. 4, 11, 18;<br />

Jul. 9, 16, 23, 30; Aug. 6, 13, 20<br />

Spanish One Day Intensive Childbirth<br />

Preparation Class<br />

Noon – 4 p.m.<br />

Conference Room C<br />

Fee: $25<br />

Dates: Jun. 20, Aug. 15<br />

CARDIO PULMONARY RESUSCITATION<br />

HEALTHCARE PROVIDER RENEWAL<br />

Call (209) 664-2580 for further<br />

information. Pre-registration is required.<br />

Fee: $35<br />

8:30 a.m. – Noon 1 p.m. – 4:30 p.m.<br />

Conference Conference<br />

Rooms D/E Rooms D/E<br />

May 4, Jun. 1, Jul. 6, Apr. 20, May 26,<br />

Aug. 3 Jun. 15 Jul. 20, Aug. 21<br />

HEALTHCARE PROVIDER TRAINING<br />

Conference Rooms D/E<br />

9:00 a.m. – 3:30 p.m<br />

Fee: $40<br />

Dates: May 1, Jul. 10<br />

FREE BLOOD PRESSURE CHECKS<br />

Call (209) 664-5190 for information.<br />

10 a.m. – 11 a.m.<br />

Education Training Room<br />

Dates: Apr. 28, May 12 & 26, Jun. 9 & 23,<br />

Jul. 14 & 28, Aug. 11 & 25<br />

DIABETES<br />

Call (209) 664-2583 to register.<br />

Conference Room C<br />

Diabetes Basics<br />

9 a.m. – Noon<br />

Date: Jun. 3<br />

Community Health Education<br />

Class Schedule April – August 2009<br />

Living with Diabetes<br />

6:30 p.m. – 9 p.m.<br />

Dates: Apr. 28 & 30<br />

Diabetes and Me: Be Active<br />

11 a.m. – Noon<br />

Date: May 20<br />

NUTRITIONAL COUNSELING<br />

Call (209) 664-5975 for information.<br />

EMANUEL MEDICAL PLAZA<br />

Call (209) 664-2434 for further information.<br />

Cancer Resource Library<br />

Pamphlets, Resource Materials, Internet<br />

Access<br />

Cancer Support Groups - No Fees<br />

‘Look Good…Feel Better’<br />

1 p.m.-3 p.m.<br />

3rd Monday each month<br />

<strong>Emanuel</strong> <strong>Medical</strong> Plaza Conference<br />

Room. Teaches beauty techniques to<br />

women in active cancer treatment to<br />

combat the appearance-related side<br />

effects of radiation and chemotherapy.<br />

‘Cancer in Your Life’<br />

1 p.m. – 2 p.m.<br />

1st & 3rd Friday each month<br />

SEROC Conference Room – <strong>Emanuel</strong><br />

<strong>Medical</strong> Plaza. <strong>Patient</strong> support group<br />

open to adult men and women cancer<br />

patients, current and former.<br />

<strong>Care</strong>giver Support Group<br />

11 a.m. – Noon<br />

1st & 3rd Wednesday each month<br />

<strong>Emanuel</strong> <strong>Medical</strong> Plaza Conference<br />

Room. To learn ways to care for one’s<br />

self and offer support to others as<br />

the caregiver.<br />

On July 4th, EMC will declare its<br />

independence...from tobacco.<br />

In keeping with our Mission to create a healthier<br />

community, we will join other hospitals in Stanislaus<br />

County by prohibiting the use of all tobacco products<br />

on our campus or at any of our satellite facilities.<br />

Tobacco use is the number 1 leading cause of reversible<br />

death in the U.S. As the local health care leader, we<br />

have a responsibility to lead by example.<br />

For a complete calendar of classes, visit www.emanuelmedicalcenter.org/calendar<br />

Healing Paths-Writing Through Cancer<br />

10 a.m. – Noon<br />

2nd & 4th Tuesday each month<br />

<strong>Emanuel</strong> <strong>Medical</strong> Plaza Conference<br />

Room. Join in the healing process of<br />

writing and journaling through cancer.<br />

Monkey Business<br />

A support and education group for kids<br />

– ages 5 to 12 – whose parent or other<br />

loved one has cancer. Kids come with<br />

an adult love one – kids meet in one<br />

room, adults in another.<br />

Prostate Cancer Support Group<br />

<strong>Patient</strong> support group open to prostate<br />

cancer patients and their support person.<br />

Nutrition Class<br />

3:30 p.m. – 4:30 p.m.<br />

First meeting April 29, then last Wednesday<br />

each month. Learn ways to modify<br />

eating habits to improve overall health.<br />

This class is for anyone who wants to learn<br />

to make better food choices.<br />

Massage<br />

Each Monday afternoon by<br />

appointment. Free 1/2 hour massage<br />

for cancer patients.<br />

HOSPICE OF EMANUEL ONGOING<br />

SUPPORT GROUPS & CLASSES<br />

Please call (209) 664-2550 for more information.<br />

Journey Through Grief (Evenings)<br />

Loss of Spouse (Evenings)<br />

Bereaved Parents - Loss of a Child (Evenings)<br />

Children’s Grief (After School, Ages 6-12)<br />

Adolescents Grief (Evenings, Ages 13-18)<br />

Are you receiving more than one HeartBeat?<br />

Please clip the mailing label from the unwanted<br />

copy and send it to us, with a note requesting<br />

that we cancel the copy. Please consider, if<br />

you will, passing this magazine along to a friend<br />

or family member for their use once you have<br />

completed your review.<br />

<strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong><br />

Office of Development<br />

825 Delbon Avenue • Turlock, CA 95382<br />

(209) 664-5180<br />

12

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