A Medical Home Improves Patient Care - Emanuel Medical Center
A Medical Home Improves Patient Care - Emanuel Medical Center
A Medical Home Improves Patient Care - Emanuel Medical Center
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Heart<br />
Beat<br />
SPRING 2009<br />
S P R I N G<br />
April 2009<br />
Don’t Be Surprised When<br />
a VP Stops By<br />
When Ceres resident Barbariae Boyete<br />
was admitted to <strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong><br />
recently with chest pain, she thought the<br />
nice woman named Connie who visited<br />
her was just another member of <strong>Emanuel</strong>’s<br />
friendly staff.<br />
“She came into my room and introduced<br />
herself and asked me how I was feeling<br />
and if there was anything she could do,”<br />
Boyete said. “Like all the staff, she was<br />
really nice and very personable.”<br />
It wasn’t until later, when she read the<br />
business card Connie left, that Boyete<br />
realized the pleasant woman who visited<br />
her was the hospital’s Vice President of<br />
<strong>Patient</strong> <strong>Care</strong> Services, Connie Fairchilds.<br />
“When I looked at the card, I thought,<br />
‘Wow! I must really be great!’” Boyete<br />
said. “It was nice they sent a VP; I really<br />
felt honored.”<br />
Had Boyete been admitted during a<br />
different week, she might have been visited<br />
by a different hospital vice president – the<br />
head of Human Resources or <strong>Emanuel</strong>’s<br />
attorney, perhaps – or even by President<br />
and CEO John Sigsbury himself.<br />
(Continued on page 8)<br />
A <strong>Medical</strong> <strong>Home</strong> <strong>Improves</strong><br />
<strong>Patient</strong> <strong>Care</strong><br />
Family Doctors are the Key<br />
In The Wizard<br />
of Oz, Dorothy<br />
learned that<br />
there’s no place<br />
like home.<br />
Now new<br />
studies are<br />
showing that,<br />
in health care<br />
at least,<br />
Dorothy was<br />
right. Researchers<br />
are finding that<br />
doctors who<br />
provide their<br />
patients a<br />
“medical home” deliver better health<br />
outcomes for their patients – and at a<br />
cheaper cost.<br />
Dr. Edmond Ghahramani and Dr. David Canton confer<br />
with a patient at the <strong>Emanuel</strong> Physician <strong>Center</strong>.<br />
“The key aspect of a medical home is that<br />
the patient’s primary care physician works<br />
with the patient to coordinate all of their<br />
care,” explained Dr. David Canton, the<br />
<strong>Medical</strong> Director of the <strong>Emanuel</strong> Physician<br />
<strong>Center</strong>. “They make sure the patient gets<br />
all the appropriate screenings, and<br />
coordinates all their treatment. So if<br />
someone is seeing an endocrinologist, an<br />
oncologist and<br />
a pulmonologist,<br />
all those records<br />
come back to<br />
one source.”<br />
Then, and most<br />
importantly, the<br />
primary care<br />
physician doesn’t<br />
just store the<br />
records, he or<br />
she reviews them<br />
to make sure the<br />
whole system<br />
is on the same<br />
page and<br />
working in concert to help and heal<br />
the patient.<br />
“<strong>Patient</strong>s do better when their primary<br />
care physician provides a medical home<br />
and works with them to coordinate care,”<br />
Canton said.<br />
What does this mean for patients<br />
in Turlock?<br />
First, the year-and-a-half-old <strong>Emanuel</strong><br />
Physician <strong>Center</strong> embraces the medical<br />
(Continued on page 4)<br />
1
SPRING 2009<br />
Dear Friends,<br />
Spring in Turlock is a special time. The<br />
winter fog is finally gone and the summer<br />
heat is still somewhere down the road.<br />
Orchards bloom in a riot of color. Days<br />
last longer and the grass grows greener.<br />
It’s a fresh time, a season of rebirth<br />
and renewal.<br />
So the spring issue of HeartBeat seems<br />
like an appropriate time to share with you<br />
some of the seeds we’re planting here at<br />
<strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong> – programs to<br />
make this great hospital even better.<br />
My favorite is something we call<br />
Administrative Welcome Visits, and as<br />
you’ll see in the story, what that means is<br />
that one member of <strong>Emanuel</strong>’s executive<br />
leadership team – myself or one of our<br />
Vice Presidents – visits just about every new<br />
patient admitted to <strong>Emanuel</strong>. I know it can<br />
be a bit of a surprise when a guy walks<br />
into your room and says he’s the president<br />
of the hospital, so let me apologize now to<br />
anyone I have startled (or will startle in the<br />
future!) These five and 10 minute visits are<br />
a bright spot in all of our days, because<br />
they give us a chance to meet you and get<br />
your feedback on how we’re doing.<br />
And that feedback is very important to us.<br />
As you’ll see in the story about our Service<br />
Excellence Initiative, <strong>Emanuel</strong> is committed<br />
to providing the best patient care and best<br />
customer service you can find anywhere.<br />
We’re examining everything we do, from<br />
top to bottom, to make your experience at<br />
<strong>Emanuel</strong> the very best it can be. As a part<br />
of that effort, we will continue to expand<br />
the number of private rooms we have<br />
available for patients.<br />
Jennifer and I want to take this opportunity<br />
to thank everyone who has helped us take<br />
care of this community for more than 90<br />
years – our exceptional and caring<br />
employees, dedicated Board members,<br />
smiling volunteers, generous community<br />
supporters and everyone else who has<br />
helped <strong>Emanuel</strong> grow and flourish. Our<br />
wonderful donors contributed $2.7<br />
million to <strong>Emanuel</strong> last year alone –<br />
the most ever – and we could not be<br />
more grateful.<br />
From both of us – and everyone here at<br />
<strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong> – thank you<br />
for your continued support. We know<br />
you have health care choices, and we<br />
want <strong>Emanuel</strong> to be your first choice.<br />
John R. Sigsbury, President & CEO<br />
Jennifer C. Larson, Board Chair<br />
BOARD MEMBERS<br />
Jennifer Larson- Chair<br />
Walter de Bruyn- Vice Chair<br />
Art DeRooy- Treasurer<br />
Marlene Stante- Secretary<br />
Joseph Higgins, M.D., PhD. - Chief, <strong>Medical</strong> Staff<br />
Paul Carmichael, M.D. - Vice Chief, <strong>Medical</strong> Staff<br />
Jim Ahlem<br />
David Dwight- President, Covenant Ministries of Benevolence<br />
Bob Field<br />
Wade Fullmer<br />
Jim Pallios<br />
Tom Wilson, M.D.<br />
John R. Sigsbury - President & CEO<br />
2
SPRING 2009<br />
Wow! Donors Made 2008 a Record Year<br />
If you’ve stopped reading the<br />
financial stories in the newspaper<br />
or your favorite magazine because<br />
they’re just getting depressing, don’t<br />
worry – this story is different.<br />
In fact, it’s downright inspiring.<br />
That’s because <strong>Emanuel</strong> <strong>Medical</strong><br />
<strong>Center</strong>’s generous donors and<br />
community supporters are inspiring. In<br />
2008, <strong>Emanuel</strong> supporters donated<br />
$2.7 million to the hospital – an<br />
all-time record and a seven-percent<br />
increase over 2007.<br />
“It’s amazing, it really is,” said Shirley Pok,<br />
<strong>Emanuel</strong>’s Vice President of Development.<br />
“Our donors are a truly special group<br />
of individuals.”<br />
Pok knows that people are extra careful<br />
with their money during tough economic<br />
times, noting that charitable giving was<br />
down nationally in 2008. Not only did<br />
<strong>Emanuel</strong>’s go up, it expanded into new<br />
arenas. In 2008, for instance, three area<br />
people made bequests to <strong>Emanuel</strong> in<br />
their estate plans, including one gift for<br />
$750,000.<br />
Pok believes this trend will continue.<br />
“We also know that if people have<br />
established a relationship with a cause<br />
or an organization, and that organization<br />
has proven to be good stewards of their<br />
money, most people do continue to give,”<br />
she said. “They know the needs still exist<br />
and they are willing to help according to<br />
their abilities.”<br />
Some of the money raised in 2008 has<br />
already been disbursed to support the<br />
hospital’s many services, including:<br />
•$285,000 to support Hospice of<br />
<strong>Emanuel</strong> to provide hospice patients and<br />
their families care and support.<br />
Revenue Sources:<br />
•$100,000 for construction of <strong>Emanuel</strong>’s<br />
Critical <strong>Care</strong> <strong>Center</strong>.<br />
•$3,400 to provide nursing scholarships to<br />
the next generation of care givers.<br />
•$360,000 in unrestricted funds that<br />
pays for programs, new technology and<br />
capital projects.<br />
•$885,000 to establish the <strong>Emanuel</strong><br />
Cancer Endowment.<br />
The <strong>Emanuel</strong> Cancer Endowment was its<br />
own success story in 2008. Through the<br />
hospital’s Legacy Circle annual giving<br />
campaign, volunteers raised more than<br />
$1 million for the endowment last year<br />
alone. That brings the two-year fundraising<br />
total to more than $2 million – half way to<br />
reaching the hospital’s $4 million goal.<br />
Once that goal is reached, the<br />
endowment will generate hundreds of<br />
thousands of dollars every year to support<br />
Funding Disbursed for <strong>Patient</strong> <strong>Care</strong>:<br />
Annual Giving $1,355,421 <strong>Emanuel</strong> Cancer Endowment $885,166<br />
Planned Giving $800,000 General Donations $360,081<br />
Major Giving $348,657 Hospice of <strong>Emanuel</strong> $285,194<br />
Events & Programs $340,598 Emergency Department $100,423<br />
Pledge Allowances ($138,892) Nursing Scholarships $ 3,425<br />
Total Revenue $2,705,784 Total Funding $1,634,288<br />
<strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong> - Office of Development<br />
(Revenue & Expenses)<br />
3,000,000<br />
Revenue<br />
2,500,000<br />
2,000,000<br />
1,500,000<br />
1,000,000<br />
500,000<br />
0<br />
$2,417,232<br />
$742,037<br />
$2,420,059<br />
$850,898<br />
$2,525,076<br />
$818,163<br />
$2,705,784<br />
$801,382<br />
FY06 FY07 FY08 FY09<br />
Expenses<br />
<strong>Emanuel</strong> Regional Cancer Services and<br />
projects like support groups, community<br />
screenings and education efforts, clinical<br />
trials and a cancer library.<br />
“Our primary fundraising goal for 2009<br />
is the <strong>Emanuel</strong> Cancer Endowment,”<br />
Pok said. “And we anticipate reaching<br />
that goal this year and having in place<br />
the entire $4 million. After that, we’ll<br />
be looking at raising money for enhanced<br />
cardio-vascular services and expanding<br />
women’s health services at the Ruby E.<br />
Bergman Women’s <strong>Center</strong>. But for<br />
2009, the focus is on fully funding<br />
the endowment.”<br />
While that may sound ambitious – even<br />
audacious given the current economic<br />
climate – Pok believes the community is<br />
committed enough to do it.<br />
“It is too early to know how deep or how<br />
long the economic downturn will last,”<br />
she said. “These are certainly challenging<br />
times, but it is no time to retreat. <strong>Emanuel</strong><br />
will stay focused on the fundamental value<br />
of building relationships and securing<br />
philanthropy that endures, while<br />
continuing to be exceptional stewards<br />
of our resources.”<br />
In other words, be prepared to be<br />
impressed again by the community’s<br />
generosity and support during 2009!<br />
3
SPRING 2009<br />
A <strong>Medical</strong> <strong>Home</strong> for <strong>Patient</strong>s<br />
and for many established practices<br />
converting old paper records into<br />
electronic records is a huge and<br />
expensive undertaking.”<br />
Key Features of a<br />
“<strong>Medical</strong> <strong>Home</strong>”<br />
(Continued from page 1)<br />
home approach and is bringing new<br />
primary care physicians to Turlock. There<br />
are expansion plans for the <strong>Center</strong>’s current<br />
office behind <strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong>,<br />
and a second location is already being<br />
developed on Monte Vista Avenue.<br />
“After that, we’re looking at opening two<br />
more sites around the community in the<br />
next three to five years,” Canton said.<br />
“Then, within five years, we’re looking at<br />
becoming a multi-specialty group with<br />
obstetrics, pediatrics, family practice,<br />
internal medicine and general surgery.”<br />
Second, the <strong>Emanuel</strong> Physician <strong>Center</strong><br />
has the technology to provide patients<br />
a medical home that many other<br />
practices lack.<br />
“An advantage we have here is a brand<br />
new electronic medical records system,”<br />
Canton explained. “The level of<br />
coordination that goes into a medical<br />
home requires accessible medical records,<br />
4<br />
Dr. Tom Johnson<br />
Most importantly, though, finding a<br />
medical home, either at the <strong>Emanuel</strong><br />
Physician <strong>Center</strong> or another practice,<br />
means patients will do better.<br />
“By developing a medical home, we get<br />
better quality and health outcomes for<br />
our patients and lower overall health care<br />
costs,” Canton said. “It’s a win-win.”<br />
<strong>Emanuel</strong> Physician <strong>Center</strong> is located<br />
at 2121 Colorado Avenue, Suite C,<br />
Turlock. Appointments with Drs. Canton,<br />
Ghahramani and Johnson can be made<br />
at (209) 664-5175.<br />
Dr. Edmond Ghahramani<br />
Personal Physician – <strong>Patient</strong>s have an<br />
ongoing relationship with a personal<br />
physician who provides continuous and<br />
comprehensive care.<br />
Physician-Directed <strong>Medical</strong> Practice<br />
– The patient’s Personal Physician leads<br />
the team at the practice, and the team<br />
collectively takes responsibility for the<br />
patient’s care.<br />
Whole-Person Orientation – The<br />
patient’s personal physician is<br />
responsible for providing for all of<br />
the patient’s health care needs and<br />
arranges for referrals and specialists<br />
as necessary.<br />
<strong>Care</strong> is Coordinated and Integrated –<br />
Across the health care system, including<br />
specialty care, hospitals, home health<br />
care and nursing homes. <strong>Patient</strong> care<br />
information is available and shared so<br />
patients get care when and where they<br />
need it.<br />
Quality and Safety – Personal<br />
physicians and their practices follow<br />
strict guidelines to ensure and<br />
continuously improve quality and safety.<br />
Enhanced Access – Access expands<br />
through open scheduling, expanded<br />
hours and new communication options<br />
between patients, physicians and<br />
practice staff.
SPRING 2009<br />
One of the perks<br />
of my job is that<br />
I am never far<br />
from a good<br />
story about what<br />
<strong>Emanuel</strong> <strong>Medical</strong><br />
<strong>Center</strong> means to<br />
our community.<br />
So much of what I do involves working<br />
with volunteers and donors who look to<br />
<strong>Emanuel</strong> as their community hospital and<br />
their place to make a real difference in the<br />
lives of others. My office is a hub of<br />
activity – a healthy blend of well-planned<br />
order with spurts of fast and furious.<br />
In frequent contact with our supporters, I<br />
often have the opportunity to hear about<br />
their grateful experiences – the reasons<br />
they give to <strong>Emanuel</strong>. For some it is a<br />
patient-care experience, but for many it<br />
is simply a well-informed appreciation for<br />
their community hospital close to home.<br />
And every time, I return to my tasks feeling<br />
blessed by these stories that are powerful<br />
reminders of the importance of our work.<br />
Giving is like that – so satisfying.<br />
Philanthropy is one of the greatest<br />
heritages shared by Americans.<br />
Certainly, there is general recognition that<br />
our economy is troubled and that we are<br />
in an economic environment that is beyond<br />
what most imagined possible. While<br />
things are challenging, a basic truth<br />
remains - people continue to give, to the<br />
best of their ability, even in the most<br />
difficult times. Giving brings the<br />
satisfaction of knowing the gift will count<br />
for something worthy and meaningful.<br />
It is our hope that your 2009 giving will<br />
demonstrate that we are partners in tough<br />
as well as in good times.<br />
Gratefully yours,<br />
Shirley Pok, CFRE<br />
Vice President, Development<br />
Legacy Circle 2008 Corporate Members<br />
<strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong> is grateful for our relationship with civic-minded businesses that distinguish themselves as “Corporate Partners of<br />
<strong>Emanuel</strong>” through their annual Legacy Circle gift. In 2008, these businesses partnered with us through the second year of the three year<br />
campaign to build the <strong>Emanuel</strong> Cancer Endowment. We admire their philanthropic spirit and thank them for supporting our advancements<br />
in care without compromise.<br />
CORNERSTONE<br />
EL PORTAL RADIATION<br />
ONCOLOGY CENTER/M.F.A.<br />
MEDICAL ONCOLOGY<br />
MILESTONE<br />
EMANUEL MEDICAL CENTER<br />
MEDICAL STAFF<br />
GEMPERLE<br />
ENTERPRISES<br />
GEMSTONE<br />
EVERGREEN<br />
LANDSCAPING<br />
5
SPRING 2009<br />
Excellence is Just a Starting Point<br />
Some changes are easy to notice. When<br />
<strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong> dedicates a new<br />
multi-million dollar Emergency Department<br />
or starts providing comprehensive cancer<br />
care, you can see it when you drive by or<br />
read about it in the newspaper.<br />
Some changes are more subtle. For<br />
instance, when you walk onto a patient<br />
floor at <strong>Emanuel</strong> now, it’s what you don’t<br />
hear that’s important. And what you<br />
don’t hear is as many call buttons<br />
summoning nurses.<br />
“Beginning last summer, we’ve had<br />
a team focused on finding ways to<br />
increase the amount of time and the<br />
quality of time our nurses spend at<br />
the bedside with each patient,”<br />
explained Connie Fairchilds,<br />
<strong>Emanuel</strong>’s Vice President of <strong>Patient</strong><br />
<strong>Care</strong> Services. “We instituted<br />
‘hourly rounding,’ where nurses<br />
spend five or ten minutes with every<br />
patient each hour, asking if there is<br />
anything they can do for them. It’s<br />
been great for everyone, and it’s<br />
lowered the number of call lights<br />
which helps reduce the noise on<br />
the floor.”<br />
That change in nursing rounds is<br />
just one of the first concrete<br />
improvements <strong>Emanuel</strong> has seen as<br />
a result of its Service Excellence Initiative<br />
– a comprehensive effort to make a great<br />
organization even better.<br />
<strong>Emanuel</strong> President and CEO John Sigsbury<br />
is passionate about the initiative.<br />
“<strong>Emanuel</strong> has always been known for<br />
having a very caring staff,” he said. “We<br />
know our staff has great talent and great<br />
compassion, and we prided ourselves that<br />
we had that very important aspect of care<br />
covered. But when we looked at customer<br />
6<br />
satisfaction surveys, the numbers weren’t<br />
much different than anyone else’s and we<br />
felt as an organization that we can do<br />
better than that.<br />
“We had the will and we had the<br />
capability. We needed to add<br />
the training.”<br />
So last summer, <strong>Emanuel</strong> began working<br />
with a Canadian company that has<br />
developed a very successful three-year<br />
program that provides training and a<br />
framework for continual improvement.<br />
Nurse Denal Nieto, RN, checks in with Ruben Hernandez on her<br />
hourly rounds.<br />
And the first people to get trained were<br />
Sigsbury and other senior administrators.<br />
“As senior leadership, we have to walk the<br />
walk,” Sigsbury said. “And we are.”<br />
That’s not even a cliché. Sigsbury and all<br />
the <strong>Emanuel</strong> vice presidents are literally<br />
walking rounds – visiting new patients<br />
admitted to the hospital. (See the story<br />
on page 1.)<br />
Middle managers were trained next,<br />
then about 100 of <strong>Emanuel</strong>’s best<br />
employees were selected as trainers to<br />
train the rest of the staff. In each of the<br />
next two years, 100 new employee<br />
trainers will be chosen.<br />
“It’s been fun watching our first 100<br />
trainers,” Fairchilds said. “A lot of them had<br />
never been in front of a classroom before<br />
and we’re really seeing people blossom.”<br />
In addition to the new training and<br />
leadership opportunities, the hospital has<br />
created 12 teams focused on different<br />
aspects of <strong>Emanuel</strong>’s operations. Each<br />
team has one year to identify and<br />
implement improvements.<br />
“One team is our ‘Go Green’<br />
team,” explained Ashley Williams,<br />
the project director of the initiative.<br />
“They’re charged with looking at<br />
everything we do from an environmental<br />
and recycling standpoint<br />
and finding ways we can improve.”<br />
Another team is looking at<br />
developing ways to provide<br />
ongoing training and support to<br />
new employees. One team is<br />
focusing on all aspects of the<br />
Emergency Department, another<br />
on nursing, and another on<br />
encouraging new physicians to<br />
move to Turlock.<br />
“We’re committed to becoming<br />
the hospital of choice and the employer<br />
of choice,” said Michael Iltis, the Vice<br />
President of Professional Services. “And<br />
that means focusing on patient<br />
satisfaction, physician satisfaction and<br />
employee satisfaction.”<br />
And the effort won’t end after one year or<br />
even three.<br />
“It’s permanent,” Sigsbury said. “This is a<br />
permanent culture change for the hospital<br />
and I’m excited about it.”
SPRING 2009<br />
Monkey Business: Helping Kids Understand Cancer<br />
Concierge Nancy Daley engages during<br />
Monkey Business<br />
The language of cancer is frightening: Tumor.<br />
Radiation. Chemo. Metastases. Malignant.<br />
For adults, it’s scary enough. But for kids,<br />
too young to really understand what<br />
cancer is, the disease can be terrifying<br />
when it strikes a loved one.<br />
“Cancer is a disease with a strong<br />
emotional element that impacts all the<br />
people around a patient,” explained Sanjiv<br />
Kashyap, the Executive Director of <strong>Emanuel</strong><br />
Regional Cancer Services. “And children<br />
are the people least able to understand<br />
their emotions and deal with all these<br />
emotional issues when one of their parents,<br />
or an aunt or uncle or grandparent or other<br />
loved one has cancer.”<br />
To help kids cope in these circumstances,<br />
the Oncology Support Staff at <strong>Emanuel</strong><br />
Regional Cancer Services created Monkey<br />
Business, a support and education group<br />
for kids ages 5 to 12. The group started<br />
meeting in March.<br />
During an 8-week series, kids come to the<br />
group with an adult loved one. The kids<br />
meet in one room, the adults in another.<br />
Kashyap said. “The first week’s theme<br />
was ‘What is Cancer?’ and the activities<br />
revolved around that.”<br />
The book and activities sections of the<br />
children’s group helps kids understand<br />
what cancer is and explain the disease<br />
and treatments in language youngsters<br />
can understand.<br />
The crafts portion of the program lets<br />
the kids draw, color, paint or use<br />
modeling clay to illustrate how they’re<br />
feeling, helping them communicate<br />
emotions and feelings they don’t yet have<br />
the words or maturity to express.<br />
In the adult group, participants talk in a<br />
more traditional support group structure,<br />
and learn skills to help them continue to<br />
help their child at home.<br />
Another purpose of the Monkey<br />
Business group is to let kids know<br />
they’re still valued, even when the family’s<br />
focus is on a disease.<br />
“A lot of times, children do get lost in the<br />
shuffle,” Kashyap said. “This group lets<br />
them know they’re still important.”<br />
The class meets from 5:00 to 6:30 p.m.<br />
on Tuesdays, and after this first 8-week<br />
series Social Worker Lori Grossman,<br />
Kashyap and the Oncology Support<br />
Staff will evaluate feedback from the<br />
participants and make any needed<br />
adjustments before beginning the<br />
next series.<br />
“Our hope is to do it on a rolling basis<br />
year-around,” Kashyap said.<br />
For more information about the<br />
Monkey Business children’s group, call<br />
the Oncology Support Desk at the<br />
<strong>Emanuel</strong> Regional Cancer Services at<br />
664-2434.<br />
“Each week has a different theme, and the<br />
children and our social worker do several<br />
activities – a book, an activity and a craft,”<br />
7
SPRING 2009<br />
Don’t Be Surprised When a VP Stops By<br />
(Continued from page 1)<br />
It’s a new program called Administrative<br />
Welcome Visits, and all 11 of <strong>Emanuel</strong>’s<br />
top administrators take turns personally<br />
greeting just about every patient who is<br />
admitted to the hospital.<br />
And people love it. The visits make patients<br />
feel special, employees feel valued, and<br />
shows <strong>Emanuel</strong>’s top executives’ commitment<br />
to patient care and customer service.<br />
“It’s been one of the most powerful tools<br />
we’ve ever implemented,” Sigsbury said.<br />
Here’s how it works. Every week, on a<br />
rotation basis, three administrators are the<br />
designated visitors for the week. Each<br />
morning they get a list of all the patients<br />
admitted in the past 24 hours, divide them<br />
up, and then make time to visit them. (A<br />
few patients who are in isolation or too<br />
sick to receive visitors don’t get greeted.)<br />
“I’ll average nine to 13 patients a day<br />
when it’s my week,” said Fairchilds. “It<br />
takes about an hour-and-a-half, and it’s the<br />
most valuable time in my day.”<br />
The administrators ask patients how they<br />
are feeling and if they know their doctors’<br />
treatment plan. Fairchild asks about the<br />
nurses, and all of them ask if there are<br />
any problems or anything they can do to<br />
make the patient’s stay better. Finally, they<br />
all leave their business cards and ask the<br />
patients to call them if there is anything<br />
they need.<br />
“<strong>Patient</strong>s aren’t hesitant to tell me when<br />
things are great, and they don’t hesitate<br />
to tell me when they want to see things<br />
happen,” Sigsbury said. “Generally<br />
speaking, I’m getting raves.”<br />
Fairchilds is too, but welcomes hearing<br />
negative reviews as much as positive ones.<br />
“We want to address<br />
any concerns patients<br />
have before they leave<br />
the hospital,” Fairchilds<br />
explained. “That’s the<br />
best time to do it.”<br />
Here’s an example:<br />
On her visits one day,<br />
<strong>Emanuel</strong>’s Chief Financial<br />
Officer Margaret<br />
Lera met a woman who<br />
hadn’t received breakfast<br />
that morning. Not<br />
only did Lera arrange<br />
for her to get a snack<br />
before the next meal<br />
service, she gave the<br />
patient a gift certificate<br />
to a local<br />
restaurant as<br />
an apology.<br />
“We’re trying to<br />
let our patients<br />
know that we<br />
care about the<br />
experience they<br />
have while they’re<br />
here,” Fairchilds<br />
said. “We want<br />
them to know this<br />
is the right place<br />
to be.”<br />
Boyete knows it.<br />
After that first visit<br />
to <strong>Emanuel</strong>, she<br />
was convinced.<br />
“Now that I’ve<br />
been there,”<br />
Boyete said, “you<br />
can’t get me to go<br />
anywhere else.”<br />
<strong>Emanuel</strong> President John Sigsbury greets patient Shari Lass and her<br />
husband Jerry.<br />
8
SPRING 2009<br />
<strong>Emanuel</strong> Welcomes a New <strong>Medical</strong> Chief of Staff and Doctors<br />
Joseph Higgins, Jr., MD, PhD<br />
Joseph Higgins, Jr., MD, PhD, has<br />
assumed the leadership of the <strong>Emanuel</strong><br />
<strong>Medical</strong> Staff as the hospital’s new<br />
<strong>Medical</strong> Chief of Staff. Dr. Higgins is a<br />
diagnostic radiologist with Modesto<br />
Radiology <strong>Medical</strong> Group and is based in<br />
the hospital. Board certified since 1993,<br />
Dr. Higgins is an expert in body imaging<br />
and has seen many improvements in the<br />
specialty over the years.<br />
“One of the latest things causing a stir in<br />
radiology is PET/CT,” he says. “The main<br />
focus right now is on oncology but it will<br />
get wider use soon such as in cardiology.”<br />
Dr. Higgins served his internship at St.<br />
Mary’s Hospital and <strong>Medical</strong> <strong>Center</strong> in<br />
San Francisco and did his radiology<br />
residency training at Stanford University<br />
Hospital from 1989 to 1993. He<br />
completed a radiology fellowship at<br />
University of California San Francisco<br />
General Hospital in 1994. He and his<br />
wife, Rita, an attorney, have a son, Joseph,<br />
III, who is 13. Dr. Higgins can be reached<br />
in the department of radiology at (209)<br />
664-2820 or Modesto Radiology Imaging<br />
(209) 577-4444.<br />
Donna C. <strong>Care</strong>y, MD<br />
Tom Johnson, MD<br />
Emad Najjar, MD<br />
Donna C. <strong>Care</strong>y, MD, is the new<br />
<strong>Medical</strong> Director of the Pediatric Hospitalist<br />
Program and Neonatal ICU at <strong>Emanuel</strong>.<br />
A Board-certified pediatrician, Dr. <strong>Care</strong>y<br />
attends complicated births, cares for sick<br />
newborns and treats child-aged patients.<br />
Dr. <strong>Care</strong>y received her medical degree<br />
from UCLA and completed her residency<br />
training in pediatrics at Children’s Hospital<br />
Oakland where she has been an attending<br />
physician since 2002. Dr. <strong>Care</strong>y also<br />
spent five years as a pediatric hospitalist at<br />
San Ramon Regional <strong>Medical</strong> <strong>Center</strong>. She<br />
can be reached at (209) 664-5065.<br />
Tom Johnson, MD, is once again<br />
serving patients in Turlock after closing his<br />
practice for a year while recovering from<br />
cancer. The family practice physician is<br />
now a staff doctor at <strong>Emanuel</strong> Physician<br />
<strong>Center</strong> at 2121 Colorado Avenue, Suite C.<br />
Dr. Johnson earned his medical<br />
degree from UC Irvine in 1983 and did<br />
his residency at the Ventura County<br />
<strong>Medical</strong> <strong>Center</strong>. He had his own practice<br />
in Turlock for 15 years before his illness.<br />
Dr. Johnson speaks Spanish and English.<br />
Appointments can be made by calling<br />
(209) 664-5175.<br />
Emad Najjar, MD, has joined Turlock<br />
Heart and Vascular Institute at 2141 Colorado<br />
Ave as a non-invasive cardiologist.<br />
Dr. Najjar is trained in CT angiography<br />
and sees that as a promising treatment for<br />
many patients. Dr. Najjar earned his<br />
medical degree from the University of<br />
Damascus in Syria and completed his residency<br />
at Southern Illinois University School<br />
of Medicine in Springfield. He worked at<br />
Illinois hospitals until 2005, then entered<br />
a three-year cardiology fellowship at the<br />
University of Alberta in Canada. Dr. Najjar<br />
can be reached at (209) 634-2600. 9
SPRING 2009<br />
Testimonial Letters<br />
At <strong>Emanuel</strong>, we often receive letters or cards from patients, and our staff<br />
reads and appreciates each and every one. Here are two recent letters,<br />
reprinted with permission from the authors.<br />
Audrey Sumpter was admitted to <strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong> on December 17, 2008. She wrote this letter to<br />
<strong>Emanuel</strong>’s Jana Rhine, Director of Annual Giving, after her release.<br />
Dear Jana,<br />
Tribute Gifts<br />
The following commemorative gifts<br />
represent contributions received<br />
between October 1, 2008 and<br />
February 28, 2009. The names of the<br />
individuals honored and memorialized<br />
are listed in bold print, followed by the<br />
name(s) of the donors.<br />
10<br />
First of all, let me thank you for visiting me while I was “vacationing” in your outstanding facility.<br />
It really meant so very much to me. When you and Nancy arrived, my status went from simply<br />
“patient” to “very pampered individual.” Thanks to the magnificent care I received, I am home<br />
and doing very well.<br />
I really don’t think there are enough outstanding adjectives in the English language to describe the<br />
care and constant monitoring that I received from each and every care giver. They actually laugh,<br />
smile at each other and the patient, say “please” and “thank you,” and not only to the patients, but<br />
to each other. My only regret is that I didn’t have them sign in when they came into the room – I<br />
would like to send each and every one of them a thank you letter. Your housekeeping staff is<br />
amazing – they even changed the water in my flowers! As a result, I developed some very close<br />
relationships with many of the care givers and I appreciated it.<br />
The physical facility is excellent – I could see the ambulance bay and helicopter pad from my room<br />
and spent many hours just looking out the window at the trees, grass, and world in general.<br />
Very sincerely yours,<br />
Audrey Sumpter<br />
Atwater<br />
On August 31, 2008, Ursula Lauterbach came to the Emergency Department at <strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong><br />
with a note saying her jaw was locked and she was in excruciating pain.<br />
Dear <strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong>,<br />
When I arrived at the Emergency Department, I could not speak so I came in with a note. I was<br />
whisked away by a wonderful caring nurse within 60 seconds!<br />
She was excellent - ensuring I was comfortable, calling a friend for me, and checking on me<br />
frequently. I had come alone, and the nurse spoke with kindness and concern to my friend over<br />
the phone. Kudos!<br />
The emergency doctor quickly discerned what needed to be done by consulting his computer, and<br />
I felt very confident of his ability to help me. He had a very good bedside manner.<br />
I have told numerous people about my experience at your ER. It was a real contrast to the care a<br />
friend of mine received the day before at another hospital. In fact, the extreme contrast prompted<br />
a paper I wrote for one of my classes!<br />
Ursula Lauterbach<br />
Turlock<br />
To share your experiences at <strong>Emanuel</strong>, write to us at <strong>Emanuel</strong> <strong>Medical</strong><br />
<strong>Center</strong>, Office of Development, 825 Delbon Avenue, Turlock, CA 95382 or<br />
send us an email at mary.hartsfield@emanuelmed.org.<br />
IN HONOR OF:<br />
MR. & MRS. HARRY<br />
NISHIHARA<br />
Mrs. Dotti Wilkinson<br />
BOB TRIEBSCH<br />
Mr. & Mrs. John Ferrari<br />
IN MEMORY OF:<br />
BETTY ALLARD<br />
Mr. John Allard<br />
FRANK SOUTHWORTH<br />
ALLEN<br />
Ms. Sharon Carvalho<br />
Mr. & Mrs. Wallace Cox<br />
Mr. & Mrs Philip D. Snyder<br />
MARY ALVARADO<br />
Mrs. Sharon Gioletti<br />
Mr. & Mrs. Danny L. Vierra<br />
Mr. & Mrs. Steve Volk<br />
DOROTHY ATHERTON<br />
Mr. & Mrs. Robert D.<br />
Kelley, Jr.<br />
JOHN AVILA, SR.<br />
Ms. Olive Avila<br />
PAUL BALLARD<br />
Mr. & Mrs. Danny D. Dale<br />
MARIE L. BAPTISTE<br />
Mrs. Inez F. Gomes<br />
Mrs. Marie Orhategaray<br />
NICK COSANTINO<br />
BAVARO<br />
Ripon Mfg. Co., Inc.<br />
JESSIE J. BERGLUND<br />
Mrs. Emily Bunch<br />
Mr. & Mrs. Dee L. Cederlind<br />
Mr. & Mrs. J. Wilmar Jensen<br />
Mr. & Mrs. Jack P. Yarnell<br />
VIRGINIA BETTENCOURT<br />
Mr. & Mrs. Joe Forte<br />
Mr. & Mrs. John J. George<br />
Ms. Kathy Vaz<br />
ERNIE BOESCH<br />
Mr. & Mrs. John Ferrari<br />
JACK BOOKIE<br />
Ms. Julia Roberts<br />
Mrs. Karal A. Yohanan<br />
MARIE BORBA<br />
Mr. & Mrs. Lee’o D. Upfold<br />
VASCO & MARIAN<br />
BRAZIL, JR.<br />
Mr. & Mrs. Ron A. Martin<br />
PAM BROYLES<br />
Mr. & Mrs. Luie Patrick<br />
GEORGIA BURDETT<br />
Mr. & Mrs. Howard<br />
Taniguchi<br />
JOE CABRAL<br />
Mrs. Miya Baba<br />
Mr. & Mrs. Rol Beard<br />
Mrs. Mary Jean Faria<br />
Mr. & Mrs. Joe M. Garcia<br />
Ms. Tomiye Hamaguchi<br />
Mr. & Mrs. Tad Kurosaki<br />
Ms. Susan L. Labuga<br />
Ms. Judith R. Loretelli<br />
Mr. & Mrs. Joe A. Machado<br />
Mr. & Mrs. Brian McCart<br />
Mr. & Mrs. Bryan Minabe<br />
Mr. & Mrs. Angelo Naldi<br />
Mr. & Mrs Kurtis A. Neu<br />
Olson’s Repair<br />
Posey’s Hearing Aid <strong>Center</strong><br />
Mr. & Mrs. Rodney<br />
Sakaguchi<br />
Mr. & Mrs. Roberto Salazar<br />
Ms. Mary E. Salles<br />
Mr. & Mrs. Bill Schmidt<br />
Mr. & Mrs. Henry Soares<br />
Mrs. Frank L. Souza<br />
Mr. & Mrs. John S. Souza<br />
Mr. & Mrs. Lethenual C.<br />
Stanfield<br />
Mr. & Mrs. Billy J.<br />
Verhaegen<br />
GRACIE COOK<br />
Mr. & Mrs. Jack M. Barrett<br />
Mr. & Mrs. Frank Benjamin<br />
Mr. & Mrs. John L. Blan<br />
Ms. Lorene Carlstrom<br />
Mr. & Mrs. Dee L. Cederlind<br />
Mr. Michael Davis<br />
Mr. & Mrs. Ron Hillberg<br />
Ms. Marian L. Jessee<br />
Mr. & Mrs. Vernon Johnson<br />
Mr. & Mrs. Norman E.<br />
Lucas<br />
Ms. Ruth A. McGoldrick<br />
Mr. & Mrs. Bob A. Schmidt<br />
Mr. & Mrs. William W.<br />
Stammerjohan<br />
Ms. Grace Diane Ahlem<br />
Torbohn<br />
Ms. Dorthy Webber<br />
Mr. Walt Yetter<br />
HENRY CORREIA<br />
Mr. & Mrs. Raymond Alessi<br />
Mr. & Mrs. Allister Allen<br />
Mr. & Mrs. Anthony Alves<br />
Mr. & Mrs. Joe Barcellos<br />
Mr. & Mrs. Gene Bays<br />
Mr. & Mrs. Alan G. Boomer<br />
Mr. Ronald Correia<br />
Mr. & Mrs. Darryl Dennis<br />
Mr. & Mrs. Ronald K.<br />
Depauw<br />
Mr.& Mrs. Rick Dieckmann<br />
Mr. & Mrs. Joe Diniz, Jr.<br />
Mr. & Mrs. Edward Faria<br />
Mr. John Farinha<br />
Bill & Neff Fleisig<br />
Mr. & Mrs. Carl Frunz<br />
Ms. Carol Iriart-Rose<br />
Mrs. Virginia Iturreria<br />
Dr. & Mrs. John Lanfranki<br />
Mr. & Mrs. Fred Lara<br />
Mr. John G. Lopes<br />
Mr. & Mrs. Norman E.<br />
Lucas<br />
Mr. & Mrs. Nicholas L.<br />
Lucich<br />
Mr. & Mrs. George<br />
Mackoul<br />
Mrs. Lola Makin<br />
Mr. & Mrs. Greg Nunes
SPRING 2009<br />
Patterson Lions Club<br />
Perez Bros.<br />
Mrs. Ardis Rassett<br />
Sargent, Sargent & Bryan<br />
Mr. & Mrs. Al Scheuber<br />
Mr. & Mrs. John J. Schuler<br />
Mrs. Dorothy Sorrell<br />
Mr. Virgil Staley<br />
Ms. Rosa Stehli<br />
Ms. Marian D. Taylor<br />
Mr. & Mrs. Dom Trinta<br />
Mr. & Mrs. Frank Trinta<br />
Mr. & Mrs. Billy J. Verhaegen<br />
DORIS COX<br />
Mr. & Mrs. Dave Alves<br />
Ms. Ladine Best<br />
Ms. Betty C. Cox<br />
Bill & Neff Fleisig<br />
Ms. Ilene L. Herringer<br />
Mr. & Mrs. Bill Inderbitzen<br />
Mr. & Mrs. Chuck<br />
McPherson<br />
Ms. June McPherson<br />
Mr. & Mrs. Ken Olds<br />
Ms. Mildred E. Owen<br />
Ms. Annabelle Pinhiero<br />
Mr. & Mrs. Eugene<br />
Wainwright<br />
MICHAEL A. CRAIN<br />
Salazar Concrete, Inc.<br />
JOAO DAROCHA<br />
Mr. Phil V. Feljo<br />
Ms. Helena Rocha<br />
VERNA DECOSTA<br />
Mr. & Mrs. Luigi Pietrantoni<br />
EVELYN DIAS<br />
Mr. & Mrs. Roberto Salazar<br />
EVA DIGGES<br />
Mr. & Mrs. Duane<br />
Wickstrom<br />
JOYCE ANN DOVE<br />
Ms. Maria Couto<br />
Ms. Mary Machado<br />
Olson’s Repair<br />
MARIA DA GLORIA<br />
DRUMONDE<br />
Mr. & Mrs. Frank Brazil, Jr.<br />
Mr. & Mrs. Ronald K.<br />
Depauw<br />
Mr. & Mrs. Manuel<br />
Drumonde<br />
Mr. & Mrs. Oscar Drumonde<br />
Mr. & Mrs. Tony Drumonde<br />
Mr. & Mrs. Raymond Ferreira<br />
Mr. & Mrs. John V. Galante<br />
Mr. & Mrs. Duane Ouse<br />
Mr. & Mrs. Frank D. Panarra<br />
Mr. & Mrs. Ralph J. Serpa<br />
Mr. & Mrs. Chris C. Seward<br />
Mr. & Mrs. Myron Thon<br />
Mr. Deo B. Thoreson<br />
HAZEL JUANITA<br />
DUNCAN<br />
Mr. Tomas Bettencourt<br />
Mr. & Mrs. John J. George<br />
RUTH H. ELLIOTT<br />
Ms. Dorothy M. Lochner<br />
REAH ESAU<br />
Cortez Growers Association<br />
Mr. & Mrs. Ted R. Esau<br />
Ms. Florene Fisher<br />
Ms. Mary Moore<br />
Mr. & Mrs. David Muller<br />
Mr. & Mrs. Joe Nance<br />
Mr. & Mrs. Rodney<br />
Sakaguchi<br />
Ms. Charlotte Vanzyle<br />
Ms. Julie Widener<br />
DUELINDA ESPINOLA<br />
Ms. Sharon A. Cummins<br />
MANUEL L. ESPINOLA<br />
Ms. Clarice E. Espinola<br />
E.V. & RILLA FLETCHER<br />
Mr. & Mrs. Danny Fletcher<br />
Mr. & Mrs. Eugene V.<br />
Fletcher<br />
Mr. & Mrs. Kenneth Fletcher<br />
Mr. & Mrs. Mike Fletcher<br />
Ms. Renie Fletcher<br />
Mr. & Mrs. Robert Fletcher<br />
Ms. Sheryl L Fletcher<br />
Mr. & Mrs. Michael R.<br />
Summerlot<br />
ARTHUR FRISCH<br />
Mrs. Margaret J. Hoyle<br />
ERNIE GEMPERLE<br />
Mr. & Mrs. John Ferrari<br />
Mrs. Mary Schleiss<br />
MR. & MRS. FRANK<br />
GENSEAL<br />
Rev. & Mrs. Paul E. Springer<br />
ANDREW GEORGE<br />
Mr. & Mrs. Henry McMahon<br />
JIM GLOECKLER<br />
Mr. & Mrs. David J.<br />
Vasconcellos<br />
WINNIE GOMER<br />
Dr. & Mrs. Edward O.<br />
Kearley<br />
Mr. & Mrs. Frank Youngdale<br />
LUIZ F. GOMES<br />
Mrs. Inez F. Gomes<br />
BERNICE HALL<br />
George & Deni Alvernaz<br />
Mrs. Elaine Bridegroom<br />
Mrs. Emogene Elmquist<br />
Mr. & Mrs. John J. George<br />
Mr. & Mrs. Carl E. Hillberg<br />
Mr. & Mrs. Loren A. Macaire<br />
Mr. & Mrs. Tony Macedo<br />
Mrs. Shirley M. Reed<br />
EVELYN HANDEL<br />
Mr. & Mrs. John R. Evans<br />
WALLACE DOUGLAS<br />
HANDEL<br />
Mr. & Mrs. John R. Evans<br />
MARY H. HANSON<br />
Mr. & Mrs. Jerry Michalec<br />
HELEN HARRIS<br />
Mr. & Mrs. Brian E. Elliott<br />
DOLORES EMILY HAWK<br />
Mr. & Mrs. Thomas Bill<br />
Mr. & Mrs. Jon Holmlund<br />
DAVID HEINTZ<br />
Mr. & Mrs. Larry Ashabraner<br />
Mr. & Mrs. Charles R.<br />
Creacy<br />
Mrs. G.E. Elliott<br />
Mr. & Mrs. Paul Erickson<br />
Mr. & Mrs. Bill McFarlane<br />
Mr. & Mrs. Henry McMahon<br />
CHERYL HENNIGAR<br />
Mr. & Mrs. Walter Dahlin<br />
Mr. & Mrs. Dale Pinkney<br />
ADRIAN HESSE<br />
Mr. & Mrs. Thomas Hamrick<br />
MERVA HOVLAND<br />
Mr. & Mrs. Robert<br />
Stammerjohan<br />
ANTHONY J. IM-<br />
BRONONE<br />
Ms. Helen Barnes<br />
J. B. Howard Investments<br />
Mr. & Mrs. John Sherwood<br />
GEORGE JALEEL<br />
Ms. Julia Roberts<br />
LUCY JENSEN<br />
Mr. & Mrs. Arlon Waterson<br />
STANLEY WINFRED<br />
JONES<br />
Ms. Carol J. Sanders<br />
JEAN JULIEN<br />
Mr. & Mrs. Dennis Little<br />
MARGARET ANN<br />
KENNEDY<br />
Ms. Kathleen Kennedy<br />
MARGARET EILEEN<br />
KENNEDY<br />
Ms. Kathleen Kennedy<br />
JOHN KLINGENBERG<br />
Mr. & Mrs. Daniel F. Olson<br />
DONALD L. LAMBERT<br />
Mr. Tomas Bettencourt<br />
ROBERT LAMBERT<br />
Mr. & Mrs. Franklin A. King<br />
NELLIE LARSON<br />
Ms. Delores E. Adair<br />
Mrs. Mary Lou Cederlind<br />
Mr. & Mrs. Clayton J.<br />
Cederwall<br />
Mr. & Mrs. John R. Chance<br />
Mr. & Mrs. John R. Derby<br />
Mr. & Mrs. Tom Duchscher<br />
Mrs. Mary Ellen Garrida<br />
Ms. C. Nadine Hager<br />
Mr. Robert T. Harris, Sr.<br />
Mrs. Alice J. Kulman<br />
Mr. G. Marek<br />
Mr. & Mrs. Clark J. Merrill<br />
Mr. & Mrs. John Nelson<br />
Mr. & Mrs. Harlan F.<br />
Nystrom<br />
Mr. & Mrs. Daniel F. Olson<br />
Mr. & Mrs. Stan H. Olson<br />
Mr. & Mrs. Wesley Page<br />
ADELADE MARRIOTT<br />
Wahl, Willemse, Wilson, LLP<br />
TOM MAYFIELD<br />
Acme Electric Company<br />
Mr. & Mrs. Everett Aldrich<br />
Ms. Olive Avila<br />
Mr. & Mrs. Ralph S.<br />
Azevedo<br />
Mr. & Mrs. Raymond F.<br />
Baptista<br />
Mr. Daniel Bava<br />
Mr. & Mrs. Phil Bava<br />
Ms. Inez Bavaro<br />
Mr. Ben Bergman<br />
Mrs. Dorothy Boggeri<br />
Mr. & Mrs. Giovanna<br />
Boggeri<br />
Mr. & Mrs. Robert Boggeri<br />
Mr. Dick Braden<br />
Mr. & Mrs. Raymond<br />
Camagna<br />
Mr. & Mrs. William<br />
Caporgno<br />
Mr. & Mrs. Brad Christian<br />
Ms. Shirley A. Clark<br />
Ms. Marjorie J. Combs<br />
Mr. & Mrs. Hugh Coppinger<br />
Mr. & Mrs. James Craig<br />
Mr. & Mrs. Anthone Damas<br />
Fraser Farms<br />
Frazier Nut Farms, Inc.<br />
Mr. & Mrs. Eddy Freggiaro<br />
Mr. & Mrs. Ronald E. Freitas<br />
Garton Tractor, Inc.<br />
Ms. Gloria Gill<br />
Mr. & Mrs. Bill Gwin<br />
Mr. & Mrs. Ervin Keller<br />
Ms. Ada Lanza<br />
Mr. & Mrs. Dennis Little<br />
Mr. & Mrs. J. Donald Little<br />
Mr. & Mrs. Norman E. Lucas<br />
Mr. & Mrs. William Luchessa<br />
Mr. & Mrs. John L. Machado<br />
Ms. Bruna Martella<br />
Mr. & Mrs. Louis J Martin, Jr.<br />
Mr. & Mrs. Ed Mora<br />
Mr. & Mrs. Gus Mouzes<br />
Ms. Kathryn Pelucca<br />
Mr. & Mrs. Martin Pohl<br />
Mr. & Mrs. Dale Pollard<br />
Mr. & Mrs. Martin Qualle<br />
Mr. & Mrs. Chet Ramos, Jr.<br />
Mrs. Rayetta F. Riggs<br />
Ristau & Co., Inc<br />
Mrs. Catherine Rushing<br />
Mr. & Mrs. Roger Schrimp<br />
Mr. & Mrs. Chris C. Seward<br />
Mr. & Mrs. John Shores<br />
Mr. & Mrs. Raymond C.<br />
Simon<br />
Mr. & Mrs. Marvin O. Solum<br />
Stanislaus County Farm<br />
Bureau<br />
Mrs. Patricia Starn<br />
Mr. & Mrs. George Tavernas<br />
Mr. & Mrs. Lew Thompson<br />
Triebsch & Frampton<br />
Mr. & Mrs. Bill Trogdon<br />
Ms. Beth Van Antwerp<br />
Mr. & Mrs. Joe Ward<br />
Yosemite Farm Credit, ACA<br />
TOM A. MCVAY<br />
Ms. Corrine A. Simons<br />
MATT MILLER<br />
Ms. Marian L. Jessee<br />
Mr. & Mrs. Rod V. Nylund<br />
Mr. & Mrs. Steve Volk<br />
WILLIAM MILLS<br />
Ms. Marian L. Jessee<br />
VINCENT MIRKO<br />
Ms. Vera G. Anderson<br />
BILL MORRIS<br />
Mrs. Peggy Morris<br />
DAVID MORRISON<br />
Mr. & Mrs. Luie Patrick<br />
JOHN MYERS<br />
Mr. & Mrs. Dallas Bache<br />
ARTHUR OLSON<br />
Ms. Elizabeth J. Boehme<br />
Mr. Charles ‘Al’ Cortopassi<br />
Erlandson Farms<br />
Mrs. Joell M. Erlandson<br />
Ms. Yvonne Fortado<br />
Nelson Dairies<br />
Mr. & Mrs. Dean L. Peterson<br />
Mr. & Mrs. Larry Peterson<br />
Mr. & Mrs. David J.<br />
Vasconcellos<br />
Mr. & Mrs. Duane<br />
Wickstrom<br />
JANET PACKWOOD<br />
Berger & Company<br />
Mr. & Mrs. Thomas Bill<br />
Ms. Marlene Bisho<br />
Ms. Evelyn E. Busk<br />
Coldwell Banker Action<br />
Realtors<br />
Ms. Elaine Freeze<br />
Ms. Barbara Hallum<br />
Mr. & Mrs. Bradford Hillary<br />
Padilla Lath & Plaster<br />
Mr. & Mrs. Larry Peterson<br />
Mr. & Mrs. Ron Peterson<br />
Mrs. Veda I. Rose<br />
Mr. Vernon Segars<br />
Ms. Roberta Snider<br />
MARIAN PALMER<br />
Mr. & Mrs. Charles S. Cox<br />
Hillberg & Company, CPA<br />
Ms. Cynthia Palmer<br />
EDWARD PEREZ<br />
Mr. & Mrs. <strong>Emanuel</strong> Costa<br />
Mr. & Mrs. Joe Gomes<br />
Ms. Loudella Gossage<br />
Ms. Susan L. Labuga<br />
Northwest Nevada Hay<br />
Assoc.<br />
Mr. & Mrs. Larry Peterson<br />
Mrs. David Weise<br />
GENE POINDEXTER<br />
Mr. & Mrs. Ray C. Wilson<br />
BEVERLEY PROUTY<br />
Mr. & Mrs. Jack P. Yarnell<br />
JAMES MICHAEL<br />
RAWLINGS<br />
Mr. Philip L. Hall<br />
Ms. & Ms. Tammie Klein<br />
Mr. & Mrs. Louis M. Nagy<br />
Mr. & Mrs. Philip J. Sargent<br />
TONY RIBEIRO<br />
Mr. & Mrs. Les Hirdes<br />
HOWARD CONRAD<br />
RIGGS<br />
Mr. & Mrs. Gary Baptista<br />
Mr. Ben Bergman<br />
C.B. Howard Family<br />
Mr. & Mrs. Raymond<br />
Camagna<br />
Mr. & Mrs. Richard<br />
Camagna<br />
Mr. & Mrs. John Casazza<br />
Ms. Shirley A. Clark<br />
Mr. & Mrs. Hugh Coppinger<br />
Mrs. Nadine Crabtree<br />
Mrs. Clare Enos<br />
Ms. Helen M. Evans<br />
Mr. & Mrs. Michael J. Evans<br />
Mr. & Mrs. Bill Gwin<br />
Mr. & Mrs. S.N. Hickman<br />
Mr. & Mrs. Thomas Hogan<br />
Mr. & Mrs. Merlyn Johnson<br />
Mr. & Mrs. Alan Little<br />
Mr. & Mrs. Dennis Little<br />
Ms. Marion J. McCardia<br />
Mr. & Mrs. Louis Mendonca<br />
Mr. & Mrs. W. B. Mullikin,<br />
Jr.<br />
Mr. & Mrs. W. H. Nelson<br />
Mr. & Mrs. Alan A. Noeller<br />
Ms. Leslie Orr<br />
Mr. & Mrs. Martin Qualle<br />
Mr. & Mrs. Chet Ramos, Jr.<br />
Mr. & Mrs. Arthur D. Riggs<br />
Mrs. Rayetta F. Riggs<br />
Mr. & Mrs. R.J. Russo<br />
Mr. Wayne Salter<br />
Mrs. Fred Sherman<br />
Ms. Shirley Smith<br />
Mr. & Mrs. Floyd T. Sneed<br />
Mr. & Mrs. Lew Thompson<br />
Tom Enos Mechanical<br />
Mr. & Mrs. Kenneth G.<br />
Turner<br />
Mr. & Mrs. Eugene Welsh<br />
Mr. Marvin D. Willson<br />
Mr. & Mrs. David Zambruno<br />
Mrs. Dolores Zambruno<br />
RICHARD ROBINSON<br />
Mr. & Mrs. Raymond R.<br />
Azevedo<br />
GERTRUDE RODERICK<br />
Mrs. Mabel Voorhees<br />
VENUS ROSEVEAR<br />
Mr. & Mrs. Jack Blythe<br />
Mr. & Mrs. John C. Gerecke<br />
Mr. & Mrs. Arby Hoobyar, Jr.<br />
VICKIE LYNN RUTH<br />
TOPS #CA910<br />
DILLAN CHRISTOPHER<br />
PANARRA SEVERSON<br />
Mr. & Mrs. Richard L.<br />
Panarra<br />
DAVID SHABAZ, SR.<br />
Ms. Celeste Ameer<br />
Ms. Susan L. Labuga<br />
CARL LEE SHIVE<br />
Mr. & Mrs. Dallas Bache<br />
Mr. & Mrs. Victor DiGiovanni<br />
Mr. & Mrs. Manuel Martins<br />
Mr. & Mrs. Lewis Mathis<br />
Mr. & Mrs. David B. Miller<br />
Mr. & Mrs. John S. Souza<br />
LOUISE FERNANDES<br />
SILVA<br />
Mr. & Mrs. Eugene Alamo<br />
Mrs. Del Bettencourt<br />
Ms. Beverly Buttery<br />
Mr. & Mrs. Ronald K.<br />
Depauw<br />
Mr. & Mrs. Joe Giannone<br />
Mr. & Mrs. Richard Huntley<br />
Mr. & Mrs. Joseph Louro<br />
Merquin County Water<br />
District<br />
Mr. & Mrs. David Orlando<br />
Mr. & Mrs. Duane Ouse<br />
Mr. & Mrs. Norbert Rocha<br />
Mr. & Mrs. Herman F. Salha<br />
Mr. & Mrs. Myron Thon<br />
Mr. Deo B. Thoreson<br />
Mr. & Mrs. Antonio Toste<br />
MARIAN JACOBS SMITH<br />
Mrs. Mary S. Jacobs<br />
JERRY STAFFORD<br />
Mr. & Mrs. David Lee Bell, Jr.<br />
DOROTHY STOVALL<br />
Mr. & Mrs. John Mason<br />
DANIEL VARGAS<br />
Mr. & Mrs. Ronald K.<br />
Depauw<br />
Ms. Isabelle M. Martin<br />
BRIAN VASCONCELLOS<br />
Mr. & Mrs. Kevin Howard<br />
BLANCH VENSEL<br />
Mr. & Mrs. Bernard W.<br />
Groesbeck<br />
HENRY “HANK” VOLK<br />
Ms. Carla Ruth Anderson<br />
Mr. Roger Leedom<br />
Mr. & Mrs. Doug Lewis<br />
Mr. & Mrs. Al Litfin<br />
Ms. Corrie Vanderpol<br />
Mr. & Mrs. Steve Volk<br />
LUCRETIA W. WALTMAN<br />
Ms. Betty G. Graham<br />
Ms. Janis Lockwood<br />
Ms. Beatrice Mendonca<br />
PAUL & DORIS<br />
WENSTRAND<br />
Mr. & Mrs. Richard Griesser<br />
BARBARA WESTBROOK<br />
Mr. & Mrs. Frank Youngdale<br />
EVELYN YARNELL<br />
Mr. & Mrs. Jack P. Yarnell<br />
11
825 Delbon Avenue<br />
Turlock, CA 95382<br />
HeartBeat is a publication of<br />
<strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong> Office of Development<br />
www.GiveTo<strong>Emanuel</strong>.org<br />
TEL: (209) 664-5180<br />
FAX: (209) 664-5187<br />
Non-Profit Org.<br />
U.S. Postage<br />
PAID<br />
Turlock, CA<br />
Permit No. 197<br />
Writing / Editing: Elliott & Nelson<br />
Graphic Design: Nishihara/Wilkinson Design, Inc.<br />
Photography: Kelly Powers, Stewart Schulze, Bill Wood<br />
CHILDBIRTH PREPARATION<br />
Call (209) 664-2580 for further information.<br />
Pre-registration is required.<br />
Weekend Childbirth Preparation Class<br />
Saturday, 10 a.m. – 4 p.m.<br />
Sunday, 1 p.m. – 5 p.m.<br />
Conference Room C<br />
Fee: $40<br />
Dates: May 2 & 3, Jun. 13 & 14, Jul. 11 & 12,<br />
Aug. 8 & 9<br />
Seven Week Childbirth<br />
Preparation Series<br />
7 p.m. – 9 p.m.<br />
Conference Room C<br />
Fee: $55<br />
Dates: May 7, 14, 21, 28; Jun. 4, 11, 18;<br />
Jul. 9, 16, 23, 30; Aug. 6, 13, 20<br />
Spanish One Day Intensive Childbirth<br />
Preparation Class<br />
Noon – 4 p.m.<br />
Conference Room C<br />
Fee: $25<br />
Dates: Jun. 20, Aug. 15<br />
CARDIO PULMONARY RESUSCITATION<br />
HEALTHCARE PROVIDER RENEWAL<br />
Call (209) 664-2580 for further<br />
information. Pre-registration is required.<br />
Fee: $35<br />
8:30 a.m. – Noon 1 p.m. – 4:30 p.m.<br />
Conference Conference<br />
Rooms D/E Rooms D/E<br />
May 4, Jun. 1, Jul. 6, Apr. 20, May 26,<br />
Aug. 3 Jun. 15 Jul. 20, Aug. 21<br />
HEALTHCARE PROVIDER TRAINING<br />
Conference Rooms D/E<br />
9:00 a.m. – 3:30 p.m<br />
Fee: $40<br />
Dates: May 1, Jul. 10<br />
FREE BLOOD PRESSURE CHECKS<br />
Call (209) 664-5190 for information.<br />
10 a.m. – 11 a.m.<br />
Education Training Room<br />
Dates: Apr. 28, May 12 & 26, Jun. 9 & 23,<br />
Jul. 14 & 28, Aug. 11 & 25<br />
DIABETES<br />
Call (209) 664-2583 to register.<br />
Conference Room C<br />
Diabetes Basics<br />
9 a.m. – Noon<br />
Date: Jun. 3<br />
Community Health Education<br />
Class Schedule April – August 2009<br />
Living with Diabetes<br />
6:30 p.m. – 9 p.m.<br />
Dates: Apr. 28 & 30<br />
Diabetes and Me: Be Active<br />
11 a.m. – Noon<br />
Date: May 20<br />
NUTRITIONAL COUNSELING<br />
Call (209) 664-5975 for information.<br />
EMANUEL MEDICAL PLAZA<br />
Call (209) 664-2434 for further information.<br />
Cancer Resource Library<br />
Pamphlets, Resource Materials, Internet<br />
Access<br />
Cancer Support Groups - No Fees<br />
‘Look Good…Feel Better’<br />
1 p.m.-3 p.m.<br />
3rd Monday each month<br />
<strong>Emanuel</strong> <strong>Medical</strong> Plaza Conference<br />
Room. Teaches beauty techniques to<br />
women in active cancer treatment to<br />
combat the appearance-related side<br />
effects of radiation and chemotherapy.<br />
‘Cancer in Your Life’<br />
1 p.m. – 2 p.m.<br />
1st & 3rd Friday each month<br />
SEROC Conference Room – <strong>Emanuel</strong><br />
<strong>Medical</strong> Plaza. <strong>Patient</strong> support group<br />
open to adult men and women cancer<br />
patients, current and former.<br />
<strong>Care</strong>giver Support Group<br />
11 a.m. – Noon<br />
1st & 3rd Wednesday each month<br />
<strong>Emanuel</strong> <strong>Medical</strong> Plaza Conference<br />
Room. To learn ways to care for one’s<br />
self and offer support to others as<br />
the caregiver.<br />
On July 4th, EMC will declare its<br />
independence...from tobacco.<br />
In keeping with our Mission to create a healthier<br />
community, we will join other hospitals in Stanislaus<br />
County by prohibiting the use of all tobacco products<br />
on our campus or at any of our satellite facilities.<br />
Tobacco use is the number 1 leading cause of reversible<br />
death in the U.S. As the local health care leader, we<br />
have a responsibility to lead by example.<br />
For a complete calendar of classes, visit www.emanuelmedicalcenter.org/calendar<br />
Healing Paths-Writing Through Cancer<br />
10 a.m. – Noon<br />
2nd & 4th Tuesday each month<br />
<strong>Emanuel</strong> <strong>Medical</strong> Plaza Conference<br />
Room. Join in the healing process of<br />
writing and journaling through cancer.<br />
Monkey Business<br />
A support and education group for kids<br />
– ages 5 to 12 – whose parent or other<br />
loved one has cancer. Kids come with<br />
an adult love one – kids meet in one<br />
room, adults in another.<br />
Prostate Cancer Support Group<br />
<strong>Patient</strong> support group open to prostate<br />
cancer patients and their support person.<br />
Nutrition Class<br />
3:30 p.m. – 4:30 p.m.<br />
First meeting April 29, then last Wednesday<br />
each month. Learn ways to modify<br />
eating habits to improve overall health.<br />
This class is for anyone who wants to learn<br />
to make better food choices.<br />
Massage<br />
Each Monday afternoon by<br />
appointment. Free 1/2 hour massage<br />
for cancer patients.<br />
HOSPICE OF EMANUEL ONGOING<br />
SUPPORT GROUPS & CLASSES<br />
Please call (209) 664-2550 for more information.<br />
Journey Through Grief (Evenings)<br />
Loss of Spouse (Evenings)<br />
Bereaved Parents - Loss of a Child (Evenings)<br />
Children’s Grief (After School, Ages 6-12)<br />
Adolescents Grief (Evenings, Ages 13-18)<br />
Are you receiving more than one HeartBeat?<br />
Please clip the mailing label from the unwanted<br />
copy and send it to us, with a note requesting<br />
that we cancel the copy. Please consider, if<br />
you will, passing this magazine along to a friend<br />
or family member for their use once you have<br />
completed your review.<br />
<strong>Emanuel</strong> <strong>Medical</strong> <strong>Center</strong><br />
Office of Development<br />
825 Delbon Avenue • Turlock, CA 95382<br />
(209) 664-5180<br />
12