Public Consultation Toolkit - Civil Service College
Public Consultation Toolkit - Civil Service College
Public Consultation Toolkit - Civil Service College
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
<strong>Public</strong> <strong>Consultation</strong> <strong>Toolkit</strong><br />
Context<br />
One of the early roots of public consultation grew in 1985, with the formation of the Feedback<br />
Unit.<br />
The importance of public consultation has risen over the years, with the increasing political<br />
maturity of the Singapore populace and greater interest in participation in policy development.<br />
According to a <strong>Public</strong> Perception Survey conducted in 2009 by Ernst & Young Advisory (EYA), 68<br />
percent of the respondents wanted more opportunities for providing feedback to the Government.<br />
Among the government agencies, there is also an increased recognition that public consultation<br />
improves policy solutions and facilitates implementation.<br />
In order to facilitate effective public consultation, it was timely for a review of the public<br />
consultation process in Singapore, to tap on the experience and leading practices of various<br />
agencies, and share them across the public sector. It is in this context that the Ministry of<br />
Information, Communication and the Arts (MICA) and <strong>Public</strong> <strong>Service</strong> Division (PSD), in conjunction<br />
with <strong>Civil</strong> <strong>Service</strong> <strong>College</strong> (CSC) developed a toolkit for public consultation for government<br />
agencies in Singapore. CSC also commissioned EYA to conduct a public opinion survey and<br />
research on public consultation practices overseas.<br />
The <strong>Public</strong> <strong>Consultation</strong> <strong>Toolkit</strong> provides a basic set of guidance notes for public agencies in the<br />
conduct of public consultation. The <strong>Toolkit</strong> aims to serve as a user-friendly guide for specialists<br />
and generalists alike on the principles, processes and tools available for public consultation. The<br />
<strong>Toolkit</strong> is not meant to be prescriptive, and hence, agencies can customise the <strong>Toolkit</strong> so that it is<br />
contextualised to meet their needs.<br />
The <strong>Public</strong> <strong>Consultation</strong> <strong>Toolkit</strong> was developed with input from <strong>Public</strong> Sector Leaders and officers<br />
from ministries and statutory boards who shared their challenges, experiences and learning points<br />
from conducting public consultation exercises. The <strong>Toolkit</strong> also incorporates international leading<br />
practices and case studies on public consultation. This is to ensure that the <strong>Toolkit</strong> is relevant to<br />
the strategic intent, operational requirements of agencies and meets stakeholder expectations.<br />
This <strong>Toolkit</strong> is meant for circulation among ministry and statutory board officers only. It should<br />
not be extended to the public or media.
Change language