Editorial - Helpage India Programme

Delhi Helpline – Nov’10
November ’10 Delhi-Helpline Call Details
Name of Location - Delhi-NCR
Month - November '10
S.
No.
Cause of Correspondence
Phone Call
(Toll free &
others)
Medium of
Delhi Helpline - Call Details
Correspondence
Followup
Visit
Email Fax Dak/letter Personal
Calls
1 Info/Data Query/Service 37 2 5 44
Query related calls.
2 Distress/Rehab (roadside 4 4
urgent help destitute cases)
3 Counselling (Tele & Face to
0
Face)
4 Advise/Guidance/Support 3 3
5 Disputes related calls
(property/family/legal help)
4 1 5
6 Harassment/Abuse/Violence 5 5
(Requiring police
intervention)
7 Visit to OAHs/ HI
4 1 5
projects/Volunteer Service.
8 Medical Assistance 2 2
(MMU/Hospitals/Geriatric
Services/Care Givers/Physic
Care/Chemist/Pharmasists
etc)
9 Financial Support
0
(Treatment/Pension/SAG
etc)
10 Shelter Assistance
0
(OAHU/DECK queries)
11 Missing Info/Death Info. 1 1
12 Did not found/Refusal 0
13 Others like (donation in kind 6 4 10
cash to HI/Matrimony)
13 Blank / Wrong/Testing 2 2
Total Calls 67 8 6 81
Case Report of Sukhraji Devi- Nov’10
Name- Sukhraji Devi , Age- 65+ years, Sex- Female, Nature of the Case- Abandoned
Complain received through-Mr.Vikas Mishra by phone
Date -12.11.2010
Contact no. - 09650827697
Location- Piron Institute H-1/A-1, Sector-63, Noida
Socio-Economic condition- Below Poverty Line
Basic synopsis of the problem
On 12.11.10 Mr. Vikas Mishra called in help line to inform about an abandoned lady out side Piron
Institute at Noida, Sec-63, who is very old and deaf. Mr.Vikas wanted to help that abandoned lady
to rehabilitate her in any old age home and requested us for Ms. Geetika Sengupta Help.Sr.
Executive, who talked to him and noted down the details and assured him that someone from
HelpAge helpline will visit the place and try to rehabilitate her in Old Age Home.
Total