actcoss text final.indd - ACT Council of Social Service

appendix B
CONSULTATION QUESTIONS
The unique characteristics and contribution
of community sector services
1. What, if anything, do you perceive to be unique
about community sector service provision?
2. What, if anything, do you perceive to be
unique about community mental health service
provision? What are these services best placed
to do in the ACT and why?
Consumer feedback and participation
3. Do you receive feedback from consumers on
the effectiveness of your organisation’s services?
If so, how (e.g. consumers as board members,
consumer evaluations, participation?)
The Social Compact
4. Are you familiar with the Social Compact? If so,
do you currently utilise the Compact?
5. How might the sector better utilise
the Compact?
6. What specific application do you see the Social
Compact having on service provision to people
with mental health problems?
The service needs of mental
health consumers
7. How significant do you assess the number of
mental health consumers who access your
service to be?
8. How do you assess the capacity of your service
to meet the needs of mental health consumers?
9. What do you identify as the gaps in service
provision, or areas of unmet need, in relation
to mental health consumers accessing social
services?
The relationship between the mental
health sector and other parts of the
community sector
10. How do you see the relationship between the
mental health sector and other community
sectors (e.g. housing, crisis accommodation,
supported accommodation, primary health care,
employment services, education and vocational
training)?
11. What linkages exist between your organisation
or service and other community and public
services which a mental health consumer
might need or access (e.g. mental health
services, housing, crisis accommodation,
supported accommodation, primary health care,
employment services, education and vocational
training)?
12. Do you have referral links with other
community, mental health or primary health
care services?
13. Are you involved in any projects that are jointly
funded and/or administered with another
community organisation? If so, please describe
and identify any drawbacks and benefits. If not,
why not?
14. What processes does your organisation have
in place when a mental health consumer uses
your services or seeks your assistance, when
it is assessed that your service cannot meet
that individual’s needs? Do you contact other
organisations? If so, which ones? Do you
provide information about other services to the
consumer?
15. How do you perceive that coordination and
cooperation could be improved between
services? What practical strategies might help to
achieve this?
43 Towards an integrated mental health service system in the ACT•June 2007 NO WRONG DOORS