Rhine Garrison Service Community Official Guide - Method Publishing

RHinE GARRiSOn 2012 11
Work Services and Occupants
Responsibilities
The Defence Infrastructure Organisation (DIO) have appointed Babcock Support
Services GmbH as the new industry partner to deliver direct maintenance of the
British forces Estate in Germany.
All requests for work in accommodation should be passed to
a. By telephone on German freephone 0800 888 4242
b. Via the web portal http://bssghelp.babcock.co.uk
c. Via webchat, an interactive instant messaging service that will let you interact with
an agent. This can be found at http//bssghelp.babcock.co.uk
d. Via email at: bssghelp@babcock.co.uk
e. Via fax: 05254 0 9573499
Emergency Call Out Procedure
Emergency call out is normally necessary for burst pipes, gas leaks, serious electrical
faults, severe storm damage and lack of heating during very cold weather. Contact
Babcock on German freephone 0800 888 4242
Frost Precautions
Occupants of accommodation and hirings with individual boilers equipped with
automatic heating controls are responsible for ensuring during periods of absence in
the cold months that the heating system is left in operation and set to at least 6 deg C
(frost control) to prevent freezing. German central heating systems are separated from
the cold water mains, and top up water is not automatically fed into the system, so it
is recommended that the cold water mains should also be turned off during periods
of absence. Then should the heating system break down and the system freeze
only the water present in the domestic hot water system will drain into the dwelling,
greatly minimising the damage. Occupants should also take precautions against frost
damage to any external tap fittings. The internal valve should be turned off, the drain
cock adjacent to it should be open and the external tap should be left open.
Outside Areas
Residents in houses are required by Stadt by-laws to keep footpaths (front, side and
rear of their married accommodation) free from weeds.
General Maintenance of Areas
Occupants are responsible for ensuring that the fenced area at the back of their
accommodation is kept in a tidy condition. Paths and beds are to be kept free from
weeds; lawn is to be mown (rear and front grassed areas) and hedges trimmed.
In cases of neglect charges may be raised on handover. Private cars are not to be
parked on grassed areas.
Litter including weeds, dead plants and grass cuttings, is not to be dumped outside
gardens in roads and lanes, nor in the open areas between accommodations.
You should contact Estate Management (JHQ Mil 2097/3255 or Civil 02161
4722097/4723255) who will arrange collection.
Bushes are not to be removed from gardens without the permission of DIO; trees may
not be felled. Flowerbeds are not to be created in front of married accommodation,
other than alongside the walls of houses. The erection of any kind of temporary
building such as a carport or lean-to shed anywhere in the RMC is not allowed, as is
the erection of any fencing outside the area of the garden.