Rhine Garrison Service Community Official Guide - Method Publishing

Medical and Health Services
Medical Care
Medical care is provided for all military personnel, entitled personnel and registered
dependants who are based at JHQ, and Javelin Medical Centres.
Registration
All personnel should register with the practice as soon as possible. We will need to
request your medical records from your previous doctor. These frequently take some
time to arrive, so the earlier this can be done, the better. By registering at the Medical
Centre you are asking us to request and hold your medical records i.e. your previous
GP will no longer be responsible for your care.
If you are on long-term treatment or are under hospital care (in UK or Germany),
please make an appointment as soon as possible with one of the doctors to ensure
that the appropriate follow-up or treatment is arranged.
Please note: Civilians may register at either JHQ or Javelin Barracks Medical
Centres, but for continuity you should use the same Medical Centre for all routine
treatment. The medical centres are closed to routine business from 1800 until 0800
hrs on week days and at weekends. In order to access medical assistance during
these hours you must ring your medical centre on the number below. Your call will be
taken by a British Forces Germany Health Services (BFGHS) Out of Hours nurse who
will give you medical advice. The result of this telephone consultation will be to ring
an ambulance, to arrange a GP appointment routinely or for the next morning, to
suggest means of self help, or to arrange for a GP to telephone you.
In the event of a medical emergency you should ring 112. We do not offer an
emergency service. By ringing 112 you can have a German ambulance at your
location usually inside 10 minutes.
How to See your Doctor
Appointments can be made by telephoning JHQ (02161) 472 2969 or Javelin
Barracks 02163 97 2600 (Mil: 2600). Appointments can also be made in person.
Normally patients will be seen within 3 days if an appointment with a named Doctor
is required. If the problem is urgent and no routine appointments are free, you will
be put on the telephone triage system (the process of determining the priority of a
patients’ treatment based on the severity of their condition). A nurse will call you
back with medical advice and refer you as necessary. Midwives are on call 24 hrs and
contactable via the reception.
Your Typical Medical Centre Week
Please note that clinics maybe delayed when an urgent situation is being dealt with.
Appointments
JHQ Mon 0830-1230 & 1400-1630 hrs
Tue 0830-1230 & 1400-1630 hrs
Wed 0830-1230 & 1400-1630 hrs
Thu 0830-1230 & 1400-1630 hrs
Fri 0830-1230 & 1400-1630 hrs
Sat and Sun Telephone triage only