Coordinator - Sweet Adelines International

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Chapter 1: Team Tools higher priority than achievement of an individual. Regional Management Team Handbook 4/13 While effective team characteristics seem logical, they are not easy to attain. Team coordinators have experienced and acquired various interaction styles, and in order to change those habits, training and practice in the new skills are needed. Following are specific areas that should be addressed when considering training in team skills: • Communication, or lack thereof, is often the basis for misunderstandings and mistakes. Team members should address this area early in the team’s life. Learning how to communicate effectively through active listening and learning how to give and receive feedback are skills that will prove invaluable in team interaction. • Trust—Team members should do their part to create a climate of trust and open communication that allows individual members the freedom to learn and take risks. They should promote opportunities for sharing insights, feelings, and experiences as the team develops common solutions. • Conflict—An effective team should feel comfortable handling conflict and differences of opinion by attacking the problem, not the person. Team members should value the growth and development of each other and offer support through coaching, counseling, and advising, when asked. Above all, team members should be able to acknowledge and to reward each other’s achievement. • Decision-Making—Making decisions requires taking risks rather than waiting for the course of events to make decisions for you. The probability of better decisionmaking increases when it is carried out by a team. If members on your team resist making decisions, training in this area is advised. Stages of Group Development An understanding of team interaction at the different stages of a team’s life will assist the team in working through challenges. During the creation of a new team, members begin to ask, “What guidelines will we follow?,” “What contributions will each person make?,” and “Who will perform which roles?” As these questions emerge and are addressed, teams evolve through a series of stages: Forming: Members share personal information, begin to know and accept one another, and turn their attention toward the group’s tasks. Storming: Members compete for status, jockey for position of relative control, and argue about appropriate directions for the group. Tensions arise as individuals assert themselves. Norming: The team begins moving together in a cooperative fashion, and a tentative balance emerges. Group norms evolve to guide individual behavior, and a cooperative spirit begins to blossom. Performing: The team matures and learns how to handle complex challenges. Roles are performed and exchanged among members as needed, and tasks are efficiently accomplished. Effective Meetings Acquiring the knowledge of how to conduct an effective, productive meeting is beneficial to all, but especially to those members who have never before worked in a team setting. An understanding of and adherence to the following keys to conducting a productive meeting Team Tools • 1-2
Chapter 1: Team Tools will ensure success at your next team meeting: Regional Management Team Handbook 4/13 • Create an agenda. An agenda is your meeting road map. Distribute it in advance. Doing so will multiply the meeting’s effectiveness many times over. Team members will have time to prepare for discussions. • Start and end on time. Hold fewer, but better meetings. Call a meeting only when it is absolutely necessary. Would a conference call or email communication serve the same purpose? • Maintain the focus. Ruthlessly keep meetings on track at all times. If you finish early, those interested can stay and talk about other things. • Capture action items. Establish a system for assigning action items to individual members. • Ask for feedback. Take a few minutes to allow members time to discuss the effectiveness of the meeting, what didn’t work well, and ideas for making future meetings more productive. One must possess a variety of skills in order to be an effective contributor to the regional management team, and the team must possess certain characteristics if it is to be successful. New team members and new teams are not expected to have all these proficiencies in the beginning. Team management is a learning process, and each team member adds to the team’s repertoire of skills. While some skills can be acquired through careful observation and trial-and-error methods, it is recommended that teams investigate those areas where training is advised. The advantages derived from improved skills will make all the training worthwhile. Communication Communicating Effectively Within the Team Communicating effectively within your team is vital to its success. To quote Price Pritchett, author of Teamwork, “Communication breathes the first spark of life into teamwork, and communication keeps teamwork alive. Nothing else is so crucial to coordination of effort. No other factor plays such a precious role in building and preserving trust among teammates. Communication is the make-or-break issue.” To ensure effective communication within your team, consider the following pointers: Choose your words carefully. Join in the conversation, but think before you speak so that you present your ideas as clearly as possible. If you are called upon to give an opinion, but are undecided, it is appropriate to say you would like to hear further discussion from others to help you weigh the issues. If you do not agree with others’ opinions, state the reasons why and present alternate solutions/ideas. Remember to attack issues, not people. Use “I” statements when presenting your point of view. Avoid personalizing issues. Pick up on nonverbal signals. Body language communicates a lot more than people realize. Tone of voice, facial expressions, posture, gestures, physical Team Tools • 1-3
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Chapter 10: Introduction to Contrac
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Appendices Regional Management Team
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4/07 Appendices • A-20 YWIH GOAL
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Sweet Adelines Membership Informati
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Coordinator - Sweet Adelines International

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