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Results
Phase 1: Focus Groups
Key elements to be integrated into the SCS electronic tool and possible impact of SCS are listed
below as well as a few quotes from the primary caregivers themselves. They reflect their
attitudes and perceptions about being part of the present health care system.
“We are completely out of the loop”
“We now have proof that they have gone to an emergency room which is better than a few years
ago. Now we know we’ve totally lost them”
“Patients come to the office and say: they gave me this thing, I need a consultation, they told me
you would take care of it! Take care of what! I am acting under somebody’s orders now, without
getting any information? It’s ridiculous!”
“The most important thing is that we get a report”.
The following graphs show the importance of each element mentioned and the impact that the
SCS tool could have.
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