Full Report - Fondation canadienne pour l'amélioration des services ...
Full Report - Fondation canadienne pour l'amélioration des services ...
Full Report - Fondation canadienne pour l'amélioration des services ...
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Visit to PCP and reason of visit<br />
80<br />
Control<br />
Intervention<br />
70<br />
60<br />
50<br />
Pourcentage<br />
40<br />
30<br />
20<br />
10<br />
0<br />
Visit to FP<br />
FU from ED visit<br />
PCP satisfaction was significantly increased following the SCS experience.<br />
PCP satisfaction<br />
100<br />
90<br />
Pre<br />
Post<br />
80<br />
70<br />
Pourcentage<br />
60<br />
50<br />
40<br />
30<br />
20<br />
10<br />
0<br />
Less error complete less time lost More useful clinical Sat<br />
Patient satisfaction<br />
Responders to patient satisfaction questionnaire were generally younger, of female gender,<br />
ambulatory, arrived without ambulance, required fewer admissions and had a smaller LOS. This<br />
implies that results could not be generalized to the whole study population. With respect to the<br />
communication between ED and PCPs, patient satisfaction increased in the intervention group.<br />
22
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