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Full Report - Fondation canadienne pour l'amélioration des services ...

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Investigation or controlling test<br />

Resource utilization in PCP office<br />

25<br />

45<br />

Control<br />

40<br />

Control<br />

20<br />

Intervention<br />

35<br />

Intervention<br />

30<br />

15<br />

Pourcentage<br />

10<br />

Pourcentage<br />

25<br />

20<br />

15<br />

5<br />

10<br />

5<br />

0<br />

Ancilary serv. ECG Microbiology Radiology Hematology Biochemistry Consultations<br />

0<br />

Ref. back to ED Other action Related FU No action<br />

Enhanced transfer of information between the ED and PCPs improved continuity of care,<br />

primarily through improved PCP follow-up of ED visits, and better knowledge of the care<br />

provided to their patients in the ED.<br />

Good knowledge & pt management<br />

Reception of information elements<br />

100<br />

90<br />

80<br />

Control<br />

Intervention<br />

90<br />

80<br />

Control<br />

Intervention<br />

70<br />

70<br />

Pourcentage<br />

60<br />

50<br />

40<br />

30<br />

Pourcentage<br />

60<br />

50<br />

40<br />

30<br />

20<br />

20<br />

10<br />

10<br />

0<br />

FP knowledge<br />

Sat. pt management<br />

0<br />

Consultation report<br />

ECG<br />

Radiology<br />

Labs<br />

Follow up plan<br />

Disposition<br />

Treatment<br />

Reception of information<br />

Diagnosis<br />

21

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