Multicultural Action Plan (PDF - 2.5MB) - City of Greater Geelong

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26 Access and Equity action 2 objective: To overcome barriers to access and knowledge of CoGG services and information by CALD communities. ACTION BY WITH FuNDED BY MEASuRES WHEN 1 Translate information on key CoGG services CDU G21 To be considered in future budget process Website updated to include diversity page 2011–2012 and programs into mainstream and emerging CMU Identified as one of the top six CMU Information on key CoGG services community languages, and distribute it using priority actions for next 12 months translated and distributed to CALD groups culturally appropriate methods. 2011–2012 Updated database A process in place for ongoing update Improve on the already informal existing database Annual training provided to bilingual staff To be considered in 2011-12 budget process. ODU RMS CSU ADU 2 Establish a shared database of bilingual CoGG staff who can assist Customer Service staff with inquiries and referral. Recognise their contribution, and provide relevant training and a framework to manage expectations. 2011 CoGG website updated to include key community languages and appropriate resources and/or links to resources G21 Existing diversity budget Explore existing materials used by other Councils CDU ITU CMU 3 Make the CoGG website more inclusive and accessible by including community languages, demographics data and resources for both CALD communities and CoGG staff. Improved accessibility to demographics Investigated opportunities to include data from relevant sources 2011–2014 Funding source to be identified Partnership formed with G21 and relevant stakeholders to implement action Diversitat G21 VMC Department of Community Development and Planning (DPCD) CDU ADU 4 Pursue a regional interpreting/ translating service to make qualified interpreters and translators more available in the region. Geelong’s shortages include Karen, Kareni, Dari, Nuer, Dinka, Macedonian, Croatian, Italian, Dutch, and Russian. DIAC MACS 2011–2014 Existing budget New residents kit has been developed, publicised and distributed to CALD groups Enhanced skilled migrant attraction and retention initiatives Diversitat Deakin University Neighbourhood Houses G21 CSU CMU EDU 5 Develop and provide a residents kit for new arrivals. Include information about CoGG and local services and potential investments opportunities. MCO Mayor and Councillors Office ODu Organisation Development Unit RMS Risk Management Services SRu Sports and Recreation Unit YDu Youth Development Unit YSu Youth Services Unit GIN Geelong Interfaith Network G21 G21 Geelong Regional Alliance IT Information Technology LES Leisure Services MACS Multicultural Aged Care Services MAV Municipal Association of Victoria CSu Community Service Unit CMu Communication and Marketing Unit COGG City of Greater Geelong – Relevant Departments DIAC Department of Immigration and Citizenship EDu Economic Development Unit KEY FOR ABBREVIATIONS ACD Arts and Culture Department ADu Aged and Disability Unit CALD Culturally and Linguistically Diverse FSu Family Services Unit CDu Community Development Unit CFu Community Facilities Unit
Access and Equity (…continued) action 2 objective: To overcome barriers to access and knowledge of CoGG services and information by CALD communities. ACTION BY WITH FuNDED BY MEASuRES WHEN 6 Review CoGG grants programs to improve CDU Diversitat Existing staffing Increased enquiries and successful 2011–2014 promotion to and access by CALD communities. ACD Volunteering Geelong applications from CALD community groups Look at and apply ways to help non-reading people or people with English as their second Local members of Parliament Increased non-CALD applications that include CALD communities in language. Neighbourhood Houses their projects 2011–2012 Evidence of new technology implemented and utilised G21 To be considered as part of the 2011–2012 (IT Unit and Customer Service Units) ITU CSU CMU 7 Improve communications with CALD communities by equipping staff with computer technology, software, visual aids and information in different languages. Ongoing Within existing budget Increased use of 94.7 The Pulse radio and other media More messages broadcast More CALD-inclusive signage displayed on community notice boards Diversitat – 94.7 The Pulse radio Deakin University CDU CMU Neighbourhood Houses G21 8 Develop a CALD communication strategy aiming for: • positive media portrayal of CALD population • international signage and signage in different languages • CALD-inclusive community notice boards Ongoing Annual workshop held for CALD community Explore funding opportunities with VMC if applicable Diversitat Victoria Police Department of Justice Neighbourhood Houses CDU ODU G21 G21 9 Strengthen links with specialist agencies to boost new and emerging communities. Activities may include: • a “Face to Service” tour of CoGG services for new arrivals • leadership with a focus on women • public speaking • work readiness • Australian culture • roles of the three levels of Government • how Australian systems work including education, criminal justice and health Ongoing At least one CALD specific research project undertaken Deakin University Gordon Institute CDU CSU CoGG 10Include CALD population in CoGG research projects and consultations. Activity designed to increase CoGG staff awareness of strategies to effectively consult CALD groups Diversitat MCO Mayor and Councillors Office ODu Organisation Development Unit RMS Risk Management Services SRu Sports and Recreation Unit YDu Youth Development Unit YSu Youth Services Unit 27 GIN Geelong Interfaith Network G21 G21 Geelong Regional Alliance IT Information Technology LES Leisure Services MACS Multicultural Aged Care Services MAV Municipal Association of Victoria CSu Community Service Unit CMu Communication and Marketing Unit COGG City of Greater Geelong – Relevant Departments DIAC Department of Immigration and Citizenship EDu Economic Development Unit KEY FOR ABBREVIATIONS ACD Arts and Culture Department ADu Aged and Disability Unit CALD Culturally and Linguistically Diverse FSu Family Services Unit CDu Community Development Unit CFu Community Facilities Unit
Page 1: CITY OF GREATER GEELONG Multicultur
Page 4 and 5: 4 Foreword by Cr John Mitchell, may
Page 6 and 7: Photo by Trevor Pendock courtesy Di
Page 8 and 9: 8 Section Heading Executive Summary
Page 10 and 11: 10 Introduction Taking the lead Loc
Page 12 and 13: 12 Policy Context A relevant human
Page 14 and 15: 14 The City of Greater Geelong A Mu
Page 16 and 17: 16 Post World War II Migration Geel
Page 18 and 19: 18 Geelong is a good place, very di
Page 20 and 21: 20 Key Achievements in Multicultura
Page 22 and 23: 22 Multicultural Action Plan Workin
Page 24 and 25: 24 Multicultural Action Plan 2011-2
Page 28 and 29: 28 Responsive Services action 3 obj
Page 30 and 31: 30 Responsive Services (…continue
Page 32 and 33: 32 Support to Community (…continu
Page 34 and 35: Photo: instant Photos Australia “
Page 36 and 37: 36 Appendices Access Access refers
Page 38 and 39: 38 List of Abbreviations ABS Austra
Page 40: WWW.GEELONGAUSTRALIA.COM.AU CITy Of

Multicultural Action Plan (PDF - 2.5MB) - City of Greater Geelong

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