6 steps beyond the 5 Whys - AMMJ
6 steps beyond the 5 Whys - AMMJ
6 steps beyond the 5 Whys - AMMJ
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Measure <strong>the</strong> success of <strong>the</strong> corrective actions<br />
Many industries fall over when it<br />
comes to <strong>the</strong> measurement of any<br />
change that <strong>the</strong> corrective actions<br />
have engendered. Yet this step is<br />
very important. By substantiating<br />
<strong>the</strong> success of corrective actions,<br />
greater credibility is given to<br />
<strong>the</strong> investigation process and<br />
any future investigations will<br />
receive even more support from<br />
management teams.<br />
Top tips<br />
• Identify which key performance indicators are being used<br />
to measure success<br />
• Use ‘before and after’ figures to prove it
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