Head of Human Resources wins HR Director of the ... - BNP Paribas

More documents

Recommendations

Info

Helping staff involved in the community This programme was launched by Fondation BNP Paribas in late 2002 with the objective of assisting BNP Paribas France employees involved in voluntary work and fundraising projects in the community. In recognition of the high quality of the projects received and the enthusiasm shown by staff, the members of the Corporate Sponsorship Committee made 35 grants, ranging from EUR 600 to EUR 2,000, for a total of 49 applications in 2003. Approximately half of the projects were aimed at helping children and youths concerned activities for the disabled, with humanitarian, social inclusion and community health projects accounting for the remainder. Michel Duchevet and his association offer young people from Livry-Gargan a chance to go on holiday Employee-employer relations BNP Paribas continued to develop its labourmanagement processes in 2003 in order to keep pace with the Group’s growth and to promote on-going consultation and dialogue with employee representatives. Company agreements. The Commission on Employment Law – BNP Paribas SA’s labour information and negotiation body – met on forty occasions in 2003. Thanks to these regular meetings, a total of 13 company agreements, including agreements on compensation and profit-sharing, were signed. European works council and Group works council. Building on the agreement which established the BNP Paribas’ European works council in 1986, ahead of the transposition of the European directive into French law, Executive Management and social partners reached a consensus on the need to adapt this body, notably in light of European enlargement and the lessons learned from the council’s functioning since its establishment. The signing of a new agreement illustrates the Group’s determination to further develop employee consultation and incorporate the proposals made. In a similar vein, a company agreement was also approved which introduces modifications to the functioning of the Group works council and the number of employee representatives elected to this body in order to take into account changes in the Group’s size and characteristics. Employee representative bodies: a decentralised system. To address the implications of recent organisational changes within French Retail Banking operations, a company agreement was signed on a new organisational scope for employee representative bodies. The new structure is designed to promote decentralisation and increase local representation. Internal communications Ambitions is the quarterly in-house magazine distributed to everyone who works in the BNP Paribas Group. The magazine is published in print and electronic form and has a print run of 90,000 copies. One-third of the print run is distributed in English. While Ambitions has proven highly successful, intranet technology is rapidly emerging as the medium of choice for internal communication. In 2003, Human Resources intranet sites operated for BNP Paribas Group and BNP Paribas SA employees continued to receive a high number of visits while the EchoNet portal had an average of 22,000 visitors per day. B2E (“Business to Employee”), the Group’s employee intranet portal, was launched towards the end of 2003. The site, which offers a personalised working environment based on a single-entry point providing customised access to information, is organised around five themes: The BNP Paribas Group – understanding the Group’s environment: organisation, strategy, business mission and operations of the Group and its entities. News – bulletins and announcements from the Group and business lines: personalised or general news, press releases, appointments, publications. Employee Related – an HR information centre: leave, performance appraisals, internal mobility, training, employee savings, employee rights issues, staff provident scheme. Facilities – making daily life easier: ordering business cards, special staff offers, IT support, photocopying. My business – day-to-day business functions: business announcements, reporting procedures, project spaces and peer support groups. In time, the employee Intranet will operate as an information system offering access to Group news, as well as personalised information on business line, entity, activity and functional line activities; and updates on developments within local businesses and subsidiaries. These functions are currently being progressively rolled out. Once complete, the system will provide all of the Group’s employees around the world with access to a customised and structured information environment.
Clients and Supplier Relations European consumers: “Seeking sustainable consumer choices” For the 15 th edition of its “Observer” survey, Cetelem measured and analysed consumer spending in eight major markets: Spain, France, Italy, Portugal, the United Kingdom, Russia, Germany and Belgium. In contrast to the results of its 1999 survey, Cetelem observed a shift in consumer confidence across Europe. The survey response from over 5,000 consumers shows that Europeans are concerned about the economy, but are optimistic about their own fortunes. Broadly speaking, consumers are in a buying mood but are more cautious than before about their spending. Overall, their decisions show the emergence of a more balanced, mature, and enlightened consumer culture. Listening to our clients In keeping with its client-centric focus, BNP Paribas has developed a variety of quality monitoring and client feedback channels. These include client satisfaction surveys, “mystery visits” to branches, quality monitoring for staff performance, procedures and client service, and a complaint management process. The information obtained is used to develop new products and services in response to market needs, to optimise internal procedures, and to provide skills training for staff. The Quality and Client Relationship Department collaborates with marketing and sales managers in identifying areas for improvements to client service and formulating recommendations. In 2003, the results of the client satisfaction survey conducted in French Retail Banking showed a substantial improvement in clients’ perceptions of the quality of branch premises and the service provided by account managers. During the year, Arval PHH, the BNP Paribas vehicle leasing subsidiary, launched its own “Observer” study, which reports on the main trends in the corporate fleet market in France and the rest of Europe. In France, Arval PHH staged an innovative road safety campaign aimed at clients and employees in association with the Road Safety and Traffic Department and CNAMTS, a national health insurance fund for employees. A new business model: multichannel banking The new Multichannel Bank business model implemented by BNP Paribas is designed to provide: • Easy access to banking services, either via branch account managers or through full-service banking machines. • Remote banking channels, including telephone, Internet, Minitel and the postal system. BNP Paribas offers clients the comfort of being able to do their banking when and where they wish. Whatever the channel used to access the Bank, clients can keep track of their account details and transaction history. This approach enables BNP Paribas to continue to improve the quality, efficiency and responsiveness of its services.
Page 1 and 2: BNP Paribas Marché Saint-Honoré -
Page 3 and 4: General Business Principles An inte
Page 5 and 6: Group Ethics and Compliance The leg
Page 7 and 8: Share performance When the sharehol
Page 9 and 10: Creating value for shareholders BNP
Page 11 and 12: Informative briefings are organised
Page 13 and 14: Dividend At the 28 May 2004 Annual
Page 15 and 16: Attendance at Meetings Any holder o
Page 17 and 18: The Group’s workforce breaks down
Page 19: large number of corporate actions.
Page 23 and 24: Finally, BNP Paribas improved its c
Page 25 and 26: To support the increased role of th
Page 27 and 28: 9. Employee awareness Guidelines go
Page 29 and 30: Patronage A partner in society As a
Page 31 and 32: The “Mercury” ceiling, Palace o
Page 33 and 34: Corporate Governance At 31 December
Page 35 and 36: David Peake Principal function: Cha
Page 37 and 38: Combined Annual and Extraordinary G
Page 39 and 40: Assessment of the performance of th
Page 41 and 42: • proposals related to the issuan
Page 43 and 44: on financial conglomerates. Based o
Page 45 and 46: The Group internal rules, last amen
Page 47 and 48: All these risks, with the exception
Page 49 and 50: The information used to prepare the
Page 51 and 52: The variable remuneration payable t
Page 53 and 54: General principles governing the de
Page 55 and 56: A partner for a world of tennis Sin

Head of Human Resources wins HR Director of the ... - BNP Paribas

Create successful ePaper yourself

Delete template?

Save as template?