Social Landlords in Scotland: Shaping up for improvement
Social Landlords in Scotland: Shaping up for improvement
Social Landlords in Scotland: Shaping up for improvement
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
<strong>Social</strong> <strong>Landlords</strong> <strong>in</strong> <strong>Scotland</strong>: Shap<strong>in</strong>g <strong>up</strong> <strong>for</strong> <strong>improvement</strong>.Grad<strong>in</strong>g Illustrations Appendix 1Grade A (excellent) will apply to a service, organisation or part of an organisationcharacterised by major strengths, that delivers well above m<strong>in</strong>imum requirements, ishighly cost-effective and has a record of cont<strong>in</strong>uous <strong>improvement</strong>. It may be fullycontribut<strong>in</strong>g to the achievement of wider strategic outcomes <strong>for</strong> communities. Wemay still f<strong>in</strong>d weaknesses, but there will be very few areas <strong>for</strong> <strong>improvement</strong> and few,if any, barriers to <strong>improvement</strong>. In service <strong>in</strong>spections we will f<strong>in</strong>d that theseweaknesses do not affect the service user or h<strong>in</strong>der the ability to improve services.Grade B (good) will apply to a service, organisation, or part of an organisation withmany strengths, which delivers above m<strong>in</strong>imum requirements, is cost-effective, andfocuses on cont<strong>in</strong>uous <strong>improvement</strong>. It may be mak<strong>in</strong>g contributions to widerstrategic outcomes <strong>for</strong> communities. The strengths will outweigh the weaknesses.And the capacity to make <strong>improvement</strong>s is likely to strongly outweigh any barriers to<strong>improvement</strong>. In service <strong>in</strong>spections we will f<strong>in</strong>d that any weaknesses are notenough, either s<strong>in</strong>gly or collectively, to detract from services or h<strong>in</strong>der the ability toimprove services.Grade C (fair) will apply to a service, organisation, or part of an organisation withsome strengths but also some weaknesses, that meets only m<strong>in</strong>imum requirements<strong>in</strong> key areas. It is not particularly cost-effective or focused on <strong>improvement</strong>. It maybe contribut<strong>in</strong>g to a limited extent to wider strategic outcomes <strong>for</strong> communities.Strengths and weaknesses will be f<strong>in</strong>ely balanced. And the capacity <strong>for</strong>, and barriersto, <strong>improvement</strong> are also likely to be f<strong>in</strong>ely balanced. In service <strong>in</strong>spections we willf<strong>in</strong>d some important weaknesses, which, either <strong>in</strong>dividually or collectively, noticeablydetract from the service or h<strong>in</strong>der the ability to improve. A grade C is likely tosuggest the need <strong>for</strong> structured or timely action to put th<strong>in</strong>gs right. However, <strong>in</strong> the<strong>in</strong>spection of a new or restructured organisation, the award of a grade C may reflectits newness and the particular po<strong>in</strong>t it has reached <strong>in</strong> its early development – it mayshow a relatively good level of achievement <strong>in</strong> a short space of time.Grade D (poor) will apply to a service, organisation, or part of an organisation withmajor weaknesses, which does not deliver m<strong>in</strong>imum requirements, may not be costeffective,and is not focused on <strong>improvement</strong>. It may be mak<strong>in</strong>g little or nocontribution to wider outcomes <strong>for</strong> communities. The weaknesses will outweigh the56