2011 budget summary - St. Louis County

DEPARTMENT OF ADMINISTRATIONPERFORMANCE MEASURES2007 2008 2009 2010 2011Actual Actual Actual Estimated ProjectedPercent of Invoices Paid Within 4 Days N/A N/A 92% 94% 94%Annual Interest Rate Above/(Below) Benchmark (Two‐Year Treasury Moving Average)Percent Time AvailableInternet Services/E‐mail ServicesTelephone Services.199 1.109 .670 .50 .25N/AN/A99.7%100%98.2%99.4%99.7%99.9%99.5%99.5%Average Contract Lead Time ‐ Days N/A N/A 86.5 90.0 90.0Interviews Conducted By Personnel Staff 2,914 2,874 2,648 2,895 2,500Applications Received 12,217 13,906 17,659 17,704 17,500Customer Service Calls Answered 88,379 112,042 93,217 90,000 90,000DEPARTMENT ORGANIZATIONCounty ExecutiveChief OperatingOfficerDirector ofAdministration*FiscalManagementProcurement &AdministrativeServicesInformationTechnologyPersonnelCAPS*The Budget and Risk Management Office, Treasury Office and Customer Service are located in the Director of Administration’s Division.- 218 -